--- title: Upland RightAnswers Reviews meta\_title: 'Upland RightAnswers Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 48 reviews by the users' company size, role or industry to find out how Upland RightAnswers works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 48 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Upland RightAnswers Reviews & Product Details Visit Website RightAnswers is the leading KCS v6 verified knowledge management platform purpose-built for complex enterprises needing scalable, AI-powered support solutions. With over 20 years of experience providing enterprise knowledge management solutions to some of the world’s largest companies. We have proven scalability to support customers in excess of 2M searches monthly with user populations of over 200,000. With flexible AI options including BYO AI, AI Approver Review, Gen Answers API, and more, RightAnswers transforms how organizations handle technical support. The platform seamlessly integrates across entire tech stacks, enabling L1 agents to handle L2/L3 issues while empowering customer self-service. Organizations can dramatically reduce resolution times, scale operations without adding headcount, and maintain perfect accuracy across exploding product portfolios. RightAnswers turns technical complexity into competitive advantage through intelligent knowledge creation, curation, and delivery. RightAnswers transforms support chaos into confidence by combining battle-tested knowledge management with intelligent AI, empowering both agents and customers to solve complex technical challenges at expert speed. Our KCS v6 verified platform turns every support interaction into a powerful resolution engine – enabling L1 agents to handle L2/L3 issues, slashing resolution times, and scaling support operations without adding headcount. While others offer tools, we deliver a complete solution that makes technical complexity your competitive advantage. Our Unique Selling Points (USPs) - KCS v6 Verified - 23 years of proven KM expertise across consulting & product - RightAnswers X- make knowledge available wherever agents work without added cost. - Connected Knowledge framework - Embedded and flexible AI options - Scalable, configurable enterprise ready Why RightAnswers is the right AI knowledge management platform for you: 1) Next-Generation Technical Support with Intelligent Knowledge Automation -Accelerate time-to-value: RightAnswers comes with 30,000+ pre-built knowledge articles (K-Paks), so you start seeing measurable value from Day 1. -Create and curate knowledge intelligently: With AI-driven content authoring, duplication detection, and AI knowledge lifecycle management, teams achieve up to 85% faster content creation and 90% faster quality control, ensuring your knowledge stays current, compliant, and clean. -Knowledge in the flow of work: RightAnswers seamlessly integrates with CRM, ITSM, and self-service systems, ensuring agents and customers access precise answers where they already work, cutting search time by nearly 50% and boosting resolution accuracy to 80%+. 2) Conquer Enterprise Complexity with Configurability that Fits You -Built for scale: Unlike other KM platforms, RightAnswers speaks the language of large, technical support organizations, built to support thousands of agents, complex workflows, and multi-system dependencies without friction. -Configurable to your reality: Every process, permission, and workflow can be tuned to your organization’s needs from role-based access control to automated retirement policies, ensuring security and governance at enterprise scale. -Connect your entire ecosystem: RightAnswers connects effortlessly with leading CRMs and ITSMs, ensuring every ticket, interaction, and self-service portal draws from the same accurate knowledge source eliminating silos and reducing escalations. 3) Knowledge Expertise that Drives Measurable Results -KCS leadership you can trust: As the world’s first KCS v6 Verified platform with certified trainers and consultants, RightAnswers embeds KCS best practices directly into your workflows, touching various focus points where knowledge is needed, enabling faster adoption and measurable performance improvements. -Backed by decades of innovation: With 23+ years of knowledge management and contact-center leadership, RightAnswers brings the proven frameworks replicable in various use cases to operationalize knowledge and scale globally. -Partnership beyond software: Our experts work with you to align strategy, metrics, and enablement, ensuring your knowledge program drives higher CSAT, lower cost-to-serve, and sustainable adoption across every department. * * * Product Website Upland RightAnswers Seller [Upland Software](https://www.g2.com/sellers/upland-software) Discussions [Upland RightAnswers Community](https://www.g2.com/products/upland-rightanswers/discuss) Languages Supported Arabic, Czech, Danish, German, Greek, English, Persian, Finnish, French, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Chinese (Traditional) Solution Type All-in-One Overview by Tiffany Young Show More ## Pricing Pricing provided by Upland RightAnswers. ### Knowledge Unlimited $45.00 1 Users Per Month [ View More Pricing Information ](https://www.g2.com/products/upland-rightanswers/pricing) Upland Software Solutions (1) See how Upland Software products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Upland KCM SolutionBy Upland Software ](/sellers/upland-software/solutions/upland-kcm) Show More ## Upland RightAnswers Integrations (2) What do users say about integrations? Verified by Upland RightAnswers [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) Show More ![Kurtwood S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kurtwood S.") KS Kurtwood S. Customer Service Specialist Mid-Market (51-1000 emp.) 7/23/2021 Business partner of the seller or seller's competitor, not included in G2 scores. "Exceptional" 5/5 What do you like best about Upland RightAnswers? International service and how great the company assit with getting what is needed. Review collected by and hosted on G2.com. What do you dislike about Upland RightAnswers? Would love responses in a more ti ely manner. Review collected by and hosted on G2.com. Recommendations to others considering Upland RightAnswers: Cumputer games information. Review collected by and hosted on G2.com. What problems is Upland RightAnswers solving and how is that benefiting you? The accurate information that is gain and there is no need to second guess information provided. Review collected by and hosted on G2.com. Show More 1/23/2022 Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Networking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Networking") CC Verified User in Computer Networking Small-Business (50 or fewer emp.) 12/17/2021 "Worst" 0/5 What do you like best about Upland RightAnswers? Content is the worst thing no proper information to enhance the knowledge around subject Review collected by and hosted on G2.com. What do you dislike about Upland RightAnswers? I do have any complaints about it. It is not as per expected Review collected by and hosted on G2.com. What problems is Upland RightAnswers solving and how is that benefiting you? Gaining knowledge around subject Review collected by and hosted on G2.com. Show More Response from Stefanie Lourenco of Upland RightAnswers [Editedit](https://www.g2.com/survey_responses/upland-rightanswers-review-5211272/official_response/edit) Thank you for your feedback. We are sorry that our Knowledge-Paks solution did not meet your expectations. Customers that use our off-the-shelf content offering (Kpaks) in conjunction with our knowledge management platform tend to have more successful implementations whereas they have more control over the entirety of the content that makes up their knowledge base. We would welcome the opportunity to share more information with you about our flagship RightAnswers Knowledge Management solution. We are committed to maintaining and expanding our Knowledge-Paks content! Recently we have increased our video content production and are actively taking advantage of the benefits of generative AI technology to increase our content breadth and quality. If you would like to learn more about these advancements please contact us directly. Validated ReviewerIncentivizedSource: G2 invite ![Sheley A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sheley A.") SA Sheley A. Independent Consultant Small-Business (50 or fewer emp.) 10/1/2020 "Michelle was a delightful teacher!" 5/5 What do you like best about Upland RightAnswers? The (online) course was jam-packed with information over the course of the 3 days. And while it felt at times like it was wayyy too much, each day I came away with a huge understanding. The stories and anecdotes that Michelle shared made the whole thing very real and easy to process. Review collected by and hosted on G2.com. What do you dislike about Upland RightAnswers? It's hard to sit in a webinar where you can't see faces for 3 days. Learning online is not my ideal way to learn and I found myself zoning out every now and again and having to refocus myself. Review collected by and hosted on G2.com. What problems is Upland RightAnswers solving and how is that benefiting you? We're learning how to use KCS at our company. We've been practicing the basics of KCS for a year now but we've learned so much more than we ever thought possible and we're so excited to see how it transforms our customer service! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Cheryl W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cheryl W.") CW Cheryl W. Enterprise (\> 1000 emp.) 5/8/2020 "Customer Support Knowledge Manager" 5/5 What do you like best about Upland RightAnswers? Not only do they offer a great KCS verified Knowledge Management tool, customizable dashboards via the Upland Analytics tool, but the Upland RightAnswers team truly cares about your success! We feel like we have a true partner helping us to accomplish our goals! Review collected by and hosted on G2.com. What do you dislike about Upland RightAnswers? Occasionally, we would have liked our requested enhancements to be released sooner than they were able to deliver, but that is simply the nature of the software business. Review collected by and hosted on G2.com. What problems is Upland RightAnswers solving and how is that benefiting you? We use RightAnswers to perform KCS practices in our Customer Support team. In addition, we are in the process of expanding these practices to other areas/departments within our company and offering a self service portal to our customer base. We have experienced the benefits of "just in time" knowledge being shared across the company which helps us to provide better customer service! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Micah V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Micah V.") MV Micah V. Self-Service Sr. Manager, Digital Customer Experience Enterprise (\> 1000 emp.) 4/2/2020 "RightAnswers quadrupled our self-service score!" 4.5/5 What do you like best about Upland RightAnswers? Besides being KCS verified, RightAnswers is easy to use and is highly customizable. After training my staff on how to use the Solution Manager and Agent Portal I rarely need to conduct further training. It's intuitive and works for both non-technical and technical staff in terms of code editing and general formatting. Review collected by and hosted on G2.com. What do you dislike about Upland RightAnswers? I've enjoyed my experience thus far. A minor nerd annoyance has been when we need to inject specific scripts for CSS or jQuery (to spruce up table sorting or the like) and finding that some HTML elements are stripped out. Review collected by and hosted on G2.com. Recommendations to others considering Upland RightAnswers: RightAnswers provides a customized platform that will most certainly meet your business needs! Review collected by and hosted on G2.com. What problems is Upland RightAnswers solving and how is that benefiting you? RightAnswers provides a robust knowledge base solution that allows for author workflow and immediate publishing. As with most companies we are seeking to implement cost-effective self-service products to delight our customers and RightAnswers meets those expectations. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 6/1/2020 "Outstanding product from a great company that is a true partner" 5/5 What do you like best about Upland RightAnswers? Upland RightAnswers is a Knowledge Management company and as such, they have the ability to focus on what's necessary to "do" knowledge management the right way. You aren't forced to work with a tool that has KM as a second thought add-on. RightAnswers meets KCS requirements out of the box. The company listens to and acts on feedback from it's users and works to continuously improve the system. You do not have to depend on a community post to get answers! They have real people you can speak with and meet with on a regular basis. The platform itself is easy to use and support. I don't need a CAB meeting and a developer to make a change to the system. It's ITSM agnostic and will work with any system that has an API it can plug into. Review collected by and hosted on G2.com. What do you dislike about Upland RightAnswers? I wish that people understood that there's value in using a system that is made for Knowledge Management. Just because a platform has a "free" knowledge module, doesn't mean it's any good. There's a cost to using RightAnswers, but I believe it's offset by being able to support our teams efficiently as well as their ability to easily search, filter and find knowledge. Review collected by and hosted on G2.com. Recommendations to others considering Upland RightAnswers: I've heard RightAnswers compared to other systems as the Cadillac of KM systems with the question being asked, why should I buy a Cadillac when a Honda will do? Here's my answer. It's not the car itself you are comparing, it's the guidance system. Do you want a guidance system that will not only tell you how to get from point A to point B, but if there is construction on the road, will route you around any traffic jams, and will reroute you to the nearest gas station if you need gas or get hungry? OR do you want to use an outdated map that stored in the glove box or trunk? Most people's KMS system is the outdated map in the trunk. RightAnswers will show you there is a better way. Review collected by and hosted on G2.com. What problems is Upland RightAnswers solving and how is that benefiting you? We needed a solution that would unify our many sources of knowledge, increase first call resolution and decrease time to onboard new agents. We've been able to successfully achieve these goals. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Andrew M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew M.") AM Andrew M. Knowledge Content and Tools Coordinator Enterprise (\> 1000 emp.) 6/1/2020 "Flexible Knowledge Management" 4.5/5 What do you like best about Upland RightAnswers? Flexibility and ease of use: The platform is now serving multiple, diverse departments and business areas across our company thanks to the ability to easily create portals and organise content. Our author's and administrator's lives are made easier by the features of their respective consoles within Right Answers. Review collected by and hosted on G2.com. What do you dislike about Upland RightAnswers? User management at scale is somewhat challenging without being able to utilise Active Directory. The administration of users in a dynamic business setting where access regularly changes is not straightforward. Review collected by and hosted on G2.com. What problems is Upland RightAnswers solving and how is that benefiting you? Right Answers was used to consolidate our suite of Knowledge Management tools into a centralised platform and experience wherever you worked in the business. This meant a massive upgrade for some areas and an overall consistency of how content is written and consumed. Benefits have included a faster speed to competency for new starters, a decrease in investment time and more flexibility, with staff able to easily support other business areas when the knowledge content is available to support. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Anthony J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anthony J.") AJ Anthony J. Senior Process Analyst Enterprise (\> 1000 emp.) 4/28/2020 "RightAnswers is a cutting edge KMS tool." 5/5 What do you like best about Upland RightAnswers? If I had to choose I would say the support team. They are very responsive, always professional and our team really values the relationship. Review collected by and hosted on G2.com. What do you dislike about Upland RightAnswers? RightAnswers could use more customization for the end users. The option for users to be in more than one portal group would enhance the tool. Review collected by and hosted on G2.com. What problems is Upland RightAnswers solving and how is that benefiting you? With RightAnswers we are able to ensure that our support teams are consistently up to date with all of their procedures they need to help our customers. The ease of use allows are authors to quickly and accurately edit and develop solutions when needed. We have been able to decrease the average handle time on the phone for some of our support teams because we can display the information in a way that our agents can easily access it. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ross L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ross L.") RL Ross L. Head Of Knowledge Management Enterprise (\> 1000 emp.) 5/22/2020 Business partner of the seller or seller's competitor, not included in G2 scores. "Capable tool but isn't easy to embed in a complex managed services environment" 3.5/5 What do you like best about Upland RightAnswers? - Overall functionality is good - Search is generally good and happy with finding what they need in comparison with other platforms such as SharePoint. - Bulk editing - Language Options - A lot of us feel one of the top KM tools in terms of functionality in the market simplifying the way to create and maintain knowledge. - Lots of options to tweek and customise the KB. With many of the problems we've had, we've been able to workaround them leaving only 1 or more key fundamental issues stopping this being a fairly perfect all round tool. Review collected by and hosted on G2.com. What do you dislike about Upland RightAnswers? High level main fundamental issues are centred more around the way in which RA is built. - Knowledge PAKS advertised as something that will be beneficial. We feel this was never useful for us and that KCS is better for creating valid content. - RA configuration options are limited for our managed services environment, cannot easily join up our Infrastructure and Service Desk teams without lots of extra technical admin. - Multiple portals/URLs/Interfaces. Don't really understand why we have to have multiple ways of working with RA. Logging into 1 app would be far easier to use from a user perspective. - Creating global knowledge across multiple instances of RA is a different process to creating bespoke knowledge for a particular collection. Review collected by and hosted on G2.com. Recommendations to others considering Upland RightAnswers: "Every company is different, and may call for a specific Knowledge Management Software solution that will be fit for their company size, type of customers and employees and even specific niche they support. You should not count on getting a perfect app that will be suitable for every company no matter what their background is." Also, if you have a full ITSM suite, you could use it perfectly fine but misses some key functionality that RA has. It has some way to go to fully enable from a permissions and architecture model integrating into a managed services environment like ours but our hope is that through our relationship and accelerated development, we can reach this outcome together. Review collected by and hosted on G2.com. What problems is Upland RightAnswers solving and how is that benefiting you? - ROI dashboard doesn't really help us in calculating the difference of using RA and the benefits that come with doing that e.g. here are all the times are user was about to log an incident and here are the knowledge articles that they were able to find/use so we can determine that we have solved their issue. We can see what Knowledge is used but can't see where particular users have viewed them. The system could therefore do a better job at telling us how much efficiency it has provided. - The fact we can use this tool with multi lingual teams is a real plus - We've been able to enable Self Service to an extent using RA as the background system for that. - Largely supported our KCS roll out to our support teams Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic GJ Geoff J. Enterprise (\> 1000 emp.) 5/7/2020 "A useful Knowledge Management tool" 5/5 What do you like best about Upland RightAnswers? RightAnswers provides an approachable interface allowing your team to easily input knowledge into a central repository. The interface makes it clear on how to ensure that articles can easily be found. For best results, you will likely want to invest the time in the KCS methodology which RightAnwsers supports as this turns it from a text based editing tool to a fully fledged demand driven knowledge base that improves both time to resolution and first call resolution in your organisation. Review collected by and hosted on G2.com. What do you dislike about Upland RightAnswers? Although regular updates are provided by the vendor, it still stands to reason that the interface in some areas feels a little less optimal than you might want. Where the process to getting things in to they system requires too many steps (for example having to create a new article for an attached document and then link that document to the knowledge) the amount that knowledge workers become willing to contribute. The vendor is responsive to these concerns and do constantly push out updates with a high level of user focus. Review collected by and hosted on G2.com. What problems is Upland RightAnswers solving and how is that benefiting you? We are able to share knowledge between all of our technology divisions and streamline support and to a limited extent upgrade our self-service environment to bring knowledge closer to our end users. Be aware, that these are long term projects that you will need to invest in. Review collected by and hosted on G2.com. Show More 5/11/2020 Validated ReviewerSource: Organic ## Questions about Upland RightAnswers? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Upland RightAnswers ](https://www.g2.com/products/upland-rightanswers/discussions/new) GU Guest User What is RightAnswers used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-rightanswers-used-for) [ View all Discussions ](https://www.g2.com/products/upland-rightanswers/discuss) ## Pricing Options Pricing provided by Upland RightAnswers. ### Knowledge Unlimited $45.00 1 Users Per Month ### Knowledge Essentials $20.00 1 User Per Month ### Knowledge Creator $30.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/upland-rightanswers/pricing) Upland RightAnswers Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2a9a43b2d4b9db5bdb0ced67c5e23b61/confluence.png "Product Avatar Image") Confluence 4.1/5(4,368) [ Compare Now ](https://www.g2.com/compare/confluence-vs-upland-rightanswers) ##### ##### Upland RightAnswers Features Administration Database Management User, Role, and Access Management Performance and Reliability Compliance Policies and Controls Data Governance Data Security Access Management Knowledge Pages Templates Versioning and Version History Decision Trees [ View More Features ](https://www.g2.com/products/upland-rightanswers/features) ## Top-Rated Alternatives [ ![Confluence](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Confluence") Confluence 4.1/5(4,368) ](https://www.g2.com/products/confluence/reviews) [ ![Document360](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Document360") Document360 4.7/5(541) ](https://www.g2.com/products/document360/reviews) [ ![Guru](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Guru") Guru 4.7/5(2,322) ](https://www.g2.com/products/guru/reviews) [ View All Alternatives ](https://www.g2.com/products/upland-rightanswers/competitors/alternatives) ##### Categories on G2 [Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base) [Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base)[ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What kind of reporting and auditing capabilities are provided for device inventory, compliance status, security events, and policy changes?](https://www.g2.com/discussions/what-kind-of-reporting-and-auditing-capabilities-are-provided-for-device-inventory-compliance-status-security-events-and-policy-changes)[Which image optimization platforms work best for a media-heavy news or publishing site that needs bulk processing of hundreds of images per day at consistent quality?](https://www.g2.com/discussions/which-image-optimization-platforms-work-best-for-a-media-heavy-news-or-publishing-site-that-needs-bulk-processing-of-hundreds-of-images-per-day-at-consistent-quality)[What is the best platform for creating interactive presentations?](https://www.g2.com/discussions/what-is-the-best-platform-for-creating-interactive-presentations) [Which insurance suite platforms provide the best cloud capabilities for modern insurance operations?](https://www.g2.com/discussions/which-insurance-suite-platforms-provide-the-best-cloud-capabilities-for-modern-insurance-operations)[Which engineering document management platform is easiest for a remote engineering team to use on tablets and phones without forcing everyone to a desktop browser?](https://www.g2.com/discussions/which-engineering-document-management-platform-is-easiest-for-a-remote-engineering-team-to-use-on-tablets-and-phones-without-forcing-everyone-to-a-desktop-browser)[Pros and Cons Details](https://www.g2.com/products/upland-rightanswers/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)