--- title: Upland RightAnswers Reviews meta\_title: 'Upland RightAnswers Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 48 reviews by the users' company size, role or industry to find out how Upland RightAnswers works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 48 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Upland RightAnswers Reviews & Product Details Visit Website RightAnswers is the leading KCS v6 verified knowledge management platform purpose-built for complex enterprises needing scalable, AI-powered support solutions. With over 20 years of experience providing enterprise knowledge management solutions to some of the world’s largest companies. We have proven scalability to support customers in excess of 2M searches monthly with user populations of over 200,000. With flexible AI options including BYO AI, AI Approver Review, Gen Answers API, and more, RightAnswers transforms how organizations handle technical support. The platform seamlessly integrates across entire tech stacks, enabling L1 agents to handle L2/L3 issues while empowering customer self-service. Organizations can dramatically reduce resolution times, scale operations without adding headcount, and maintain perfect accuracy across exploding product portfolios. RightAnswers turns technical complexity into competitive advantage through intelligent knowledge creation, curation, and delivery. RightAnswers transforms support chaos into confidence by combining battle-tested knowledge management with intelligent AI, empowering both agents and customers to solve complex technical challenges at expert speed. Our KCS v6 verified platform turns every support interaction into a powerful resolution engine – enabling L1 agents to handle L2/L3 issues, slashing resolution times, and scaling support operations without adding headcount. While others offer tools, we deliver a complete solution that makes technical complexity your competitive advantage. Our Unique Selling Points (USPs) - KCS v6 Verified - 23 years of proven KM expertise across consulting & product - RightAnswers X- make knowledge available wherever agents work without added cost. - Connected Knowledge framework - Embedded and flexible AI options - Scalable, configurable enterprise ready Why RightAnswers is the right AI knowledge management platform for you: 1) Next-Generation Technical Support with Intelligent Knowledge Automation -Accelerate time-to-value: RightAnswers comes with 30,000+ pre-built knowledge articles (K-Paks), so you start seeing measurable value from Day 1. -Create and curate knowledge intelligently: With AI-driven content authoring, duplication detection, and AI knowledge lifecycle management, teams achieve up to 85% faster content creation and 90% faster quality control, ensuring your knowledge stays current, compliant, and clean. -Knowledge in the flow of work: RightAnswers seamlessly integrates with CRM, ITSM, and self-service systems, ensuring agents and customers access precise answers where they already work, cutting search time by nearly 50% and boosting resolution accuracy to 80%+. 2) Conquer Enterprise Complexity with Configurability that Fits You -Built for scale: Unlike other KM platforms, RightAnswers speaks the language of large, technical support organizations, built to support thousands of agents, complex workflows, and multi-system dependencies without friction. -Configurable to your reality: Every process, permission, and workflow can be tuned to your organization’s needs from role-based access control to automated retirement policies, ensuring security and governance at enterprise scale. -Connect your entire ecosystem: RightAnswers connects effortlessly with leading CRMs and ITSMs, ensuring every ticket, interaction, and self-service portal draws from the same accurate knowledge source eliminating silos and reducing escalations. 3) Knowledge Expertise that Drives Measurable Results -KCS leadership you can trust: As the world’s first KCS v6 Verified platform with certified trainers and consultants, RightAnswers embeds KCS best practices directly into your workflows, touching various focus points where knowledge is needed, enabling faster adoption and measurable performance improvements. -Backed by decades of innovation: With 23+ years of knowledge management and contact-center leadership, RightAnswers brings the proven frameworks replicable in various use cases to operationalize knowledge and scale globally. -Partnership beyond software: Our experts work with you to align strategy, metrics, and enablement, ensuring your knowledge program drives higher CSAT, lower cost-to-serve, and sustainable adoption across every department. * * * Product Website Upland RightAnswers Seller [Upland Software](https://www.g2.com/sellers/upland-software) Discussions [Upland RightAnswers Community](https://www.g2.com/products/upland-rightanswers/discuss) Languages Supported Arabic, Czech, Danish, German, Greek, English, Persian, Finnish, French, Hungarian, Italian, Japanese, Korean, Dutch, Norwegian, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Chinese (Traditional) Solution Type All-in-One Overview by Tiffany Young Show More ## Pricing Pricing provided by Upland RightAnswers. ### Knowledge Unlimited $45.00 1 Users Per Month [ View More Pricing Information ](https://www.g2.com/products/upland-rightanswers/pricing) Upland Software Solutions (1) See how Upland Software products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Upland KCM SolutionBy Upland Software ](/sellers/upland-software/solutions/upland-kcm) Show More ## Upland RightAnswers Integrations (2) What do users say about integrations? Verified by Upland RightAnswers [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Agentforce Service (formerly Salesforce Service Cloud) ](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce Headless 360 Platform (formerly Salesforce Platform) ](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) Show More EM Egidijus M. Warehouse Technician Small-Business (50 or fewer emp.) 2/7/2025 "Powerful AI assisted knowledge." 4/5 What do you like best about Upland RightAnswers? RightAnswers has been a huge time saver for our team. The AI assisted search is extremely fast, pulling up the right answers without us having to dig through every source. I also love how AI-generated articles make knowledge creation so much easier - just one click, and it's ready to go! Review collected by and hosted on G2.com. What do you dislike about Upland RightAnswers? Sometimes the AI-generated responses need a bit of tweaking to be fully accurate. Review collected by and hosted on G2.com. What problems is Upland RightAnswers solving and how is that benefiting you? As a knowledge base that doesn't force us to sift through many different sources. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Ravinder S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ravinder S.") RS Ravinder S. Marketing Manager Education Management Mid-Market (51-1000 emp.) 2/12/2025 "Best Business Software" 3.5/5 What do you like best about Upland RightAnswers? Increase Revenue and reduce if you use this software. Review collected by and hosted on G2.com. What do you dislike about Upland RightAnswers? This is good, but little bit slow sometime. Some glich while enter the data. Review collected by and hosted on G2.com. What problems is Upland RightAnswers solving and how is that benefiting you? I can manage my team in different countries and check the report of every employee in one click. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Jeremy P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeremy P.") JP Jeremy P. Head of Customer Education Enterprise (\> 1000 emp.) 7/2/2024 "We love partnering with Upland RightAnswers!" 5/5 What do you like best about Upland RightAnswers? - Outstanding customer and product support teams. - APIs for modern "headless" web application support needs. - The RightAnswers team is very open to building product enhancements and bug fixes with our teams. - Modern content management solutions. Review collected by and hosted on G2.com. What do you dislike about Upland RightAnswers? - The User Interface (UI) of the RightAnswers portal (frontend) could be updated, which I know they are already working to modernize. Review collected by and hosted on G2.com. What problems is Upland RightAnswers solving and how is that benefiting you? RightAnswers powers our internal knowledge base as well as Help Center for our customers. This allows our employees to consistently and confidently resolve our customer's questions. It also allows our customers to self-service via our Help Center. Review collected by and hosted on G2.com. Show More Response from Stefanie Lourenco of Upland RightAnswers [Editedit](https://www.g2.com/survey_responses/upland-rightanswers-review-9857804/official_response/edit) We're glad to hear that RightAnswers is making a positive impact on your organization by empowering your employees to confidently resolve customer questions and enabling self-service for your customers. We're always committed to continuously improving our solutions to meet your needs. Stay tuned—exciting updates to the user interface are coming soon! Current UserValidated ReviewerSource: Organic ![Verified User in Consumer Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Services") UC Verified User in Consumer Services Small-Business (50 or fewer emp.) 2/4/2025 "My experience was good. I didn’t have any bad feedback for the most part. It was a good experience." 5/5 What do you like best about Upland RightAnswers? What I like best about land right answers is that it is easy to use and get the answers that I'm looking for to help me on a project or dealing with a work situation. Review collected by and hosted on G2.com. What do you dislike about Upland RightAnswers? Do not dislike anything about Upland writing answers so far I've had a great experience Review collected by and hosted on G2.com. What problems is Upland RightAnswers solving and how is that benefiting you? Work belated to any business I'm working on a project Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 7/2/2024 "Great Customer Support and Ease of Use" 4.5/5 What do you like best about Upland RightAnswers? RightAnswers is great to use, once it is implimented. The admin console is intuative, easy to learn, and easy to use overall. Customer support is excellent, CSMs are quick to respond to any issues. Review collected by and hosted on G2.com. What do you dislike about Upland RightAnswers? Sometimes development requests take a considerable amount of time to impliment. Review collected by and hosted on G2.com. What problems is Upland RightAnswers solving and how is that benefiting you? The ability to silo different knowledge bases, in one program is a huge benefit for the work that I do. I work with technicians that are servicing multiple clients, and it is of the utomost importance that the KB for 1 client, be seperated from another client. This is also true for our technicians, being able to silo documentation for individual clients, helps our technicians find the best solutions, taylored specifically for that client quickly. Review collected by and hosted on G2.com. Show More Response from Stefanie Lourenco of Upland RightAnswers [Editedit](https://www.g2.com/survey_responses/upland-rightanswers-review-9858018/official_response/edit) Thank you for your feedback! We're thrilled to hear that you find RightAnswers intuitive and easy to use. It's great to know that our customer support and CSMs have been responsive and helpful. We understand that development requests can sometimes take longer than expected, and we appreciate your patience. We're continuously working on improving our processes to address these concerns more efficiently. We're glad that the ability to silo different knowledge bases in one program is benefiting your work. It's crucial for technicians to have tailored documentation for each client, and we're pleased that RightAnswers helps streamline this process for you. Thank you for sharing your experience! Current UserValidated ReviewerSource: Organic ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Enterprise (\> 1000 emp.) 6/18/2024 "The Gold standard of KM applications" 5/5 What do you like best about Upland RightAnswers? There are so many great things to mention about this product. I love working with the Upland staff, who always deliver as promised. I really like how RightAnswers positions itself as an enterprise search solution at scale. Organizations who value knowledge management and leverage RightAnswers as their technology will also transform rapidly in the AI world to come. Review collected by and hosted on G2.com. What do you dislike about Upland RightAnswers? While support for RightAnswers has improved over time, additional staff may be needed to keep up with the rate at which the customer base it growing. Review collected by and hosted on G2.com. What problems is Upland RightAnswers solving and how is that benefiting you? RightAnswers helps to solve several enterprise problems. For example, RA helps to keep documentation compliant when using the built in or custom workflows. The application benefits our user base by providing accurate information at the right time. RA is easy to configure and navigate. This removes the dependancy on the vendor for us to execute plans as needed. Review collected by and hosted on G2.com. Show More Response from Stefanie Lourenco of Upland RightAnswers [Editedit](https://www.g2.com/survey_responses/upland-rightanswers-review-9804670/official_response/edit) We're thrilled to hear that you have had such a positive experience with everyone at Upland and that RightAnswers has been valuable in positioning itself as an enterprise search solution. We strive to set our customers up for success and are happy to hear that you are enjoying your experience. We appreciate your feedback and are committed to continuously improving our support to keep up with our growing customer base. 7/31/2024 Validated ReviewerSource: Organic JD Jon D. IT Core Technology Manager Enterprise (\> 1000 emp.) 7/5/2024 "Helps drive continuous improvement and present flexible, proactive, timely content to our customers" 5/5 What do you like best about Upland RightAnswers? RightAnswers' product is fast, responsive and flexible to our needs. We use it to provide service across thousands of customers 24/7. In practice it's been robust, effective and easy to use - vastly reducing support demand coming through traditional channels, and enabling us to provide value-add for our customers. Support from RightAnswers has been proactive and timely throughout our relationship, and always professional yet friendly. Highly recommended. Review collected by and hosted on G2.com. What do you dislike about Upland RightAnswers? Ideally I'd like even more flexibility in the product, although in fairness it is continually evolving and improving through regular updates. Review collected by and hosted on G2.com. What problems is Upland RightAnswers solving and how is that benefiting you? Significant reduction / elimination of traditional ticket-based support demand ("shift left") Improved customer experience Attractive, proactive content presentation to the business 24/7 availability across multiple devices Review collected by and hosted on G2.com. Show More Response from Stefanie Lourenco of Upland RightAnswers [Editedit](https://www.g2.com/survey_responses/upland-rightanswers-review-9865859/official_response/edit) Thank you for your glowing review! We're delighted to hear that RightAnswers is fast, responsive, and flexible to your needs and that it has significantly reduced support demand while adding value for your customers. It's wonderful to know that our support team has been proactive, timely, professional, and friendly throughout your experience. We appreciate your feedback on wanting even more flexibility in the product. We're committed to continuous improvement and will keep enhancing RightAnswers to meet your evolving needs. It's great to hear that RightAnswers has helped you shift away from traditional ticket-based support, improve customer experience, and provide attractive, proactive content 24/7 across multiple devices. Thank you for your high recommendation and for sharing your positive experience! Validated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Small-Business (50 or fewer emp.) 9/16/2024 "Excellent Service at Uplands RigthAnswers" 5/5 What do you like best about Upland RightAnswers? Ease of Use, Integrates with other sofrware products, excellent Customer Relations, excellent Support services, Review collected by and hosted on G2.com. What do you dislike about Upland RightAnswers? I honestly can't say anything negative. Always a positive experience Review collected by and hosted on G2.com. What problems is Upland RightAnswers solving and how is that benefiting you? We needed a Knowledge base for our Help Desks to use and RightAnswers was a good fit. Smooth Implementation. Ease of use. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic KD Kim D. Sr Knowledge Architect Mid-Market (51-1000 emp.) 6/12/2024 "Great tool for creating and maintaining our knowledge content" 5/5 What do you like best about Upland RightAnswers? Features that allow us to easily maintain our knowledge base content so that it is relevant, accurate and searchable. Review collected by and hosted on G2.com. What do you dislike about Upland RightAnswers? Not easy to integrate with some of our other applications. Review collected by and hosted on G2.com. What problems is Upland RightAnswers solving and how is that benefiting you? We have achieved great self service scores and first call resolution. Review collected by and hosted on G2.com. Show More Response from Stefanie Lourenco of Upland RightAnswers [Editedit](https://www.g2.com/survey_responses/upland-rightanswers-review-9779968/official_response/edit) Thank you for your feedback! It's great to hear that RightAnswers has helped you achieve high self-service scores and first call resolution rates. We are committed to providing valuable solutions to meet your needs and are continuously working to improve our compatibility with various applications. Current UserValidated ReviewerSource: Organic ![Jacob W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jacob W.") JW Jacob W. Enterprise (\> 1000 emp.) 3/1/2023 "Mature, feature rich, continuously improving, KCS v6 Verified" 5/5 What do you like best about Upland RightAnswers? Great support for Knowledge-Centered Service methodology, superior/tunable search, excellent features like decision trees, 3 major feature releases a year which have included our RFEs, great vendor to work with. Review collected by and hosted on G2.com. What do you dislike about Upland RightAnswers? We have encountered several bugs, some of which have taken considerable effort in working with support to resolve. Review collected by and hosted on G2.com. What problems is Upland RightAnswers solving and how is that benefiting you? Effective knowledge management capabilities, including customer self-service. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Upland RightAnswers? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Upland RightAnswers ](https://www.g2.com/products/upland-rightanswers/discussions/new) GU Guest User What is RightAnswers used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-rightanswers-used-for) [ View all Discussions ](https://www.g2.com/products/upland-rightanswers/discuss) ## Pricing Options Pricing provided by Upland RightAnswers. ### Knowledge Unlimited $45.00 1 Users Per Month ### Knowledge Essentials $20.00 1 User Per Month ### Knowledge Creator $30.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/upland-rightanswers/pricing) Upland RightAnswers Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2a9a43b2d4b9db5bdb0ced67c5e23b61/confluence.png "Product Avatar Image") Confluence 4.1/5(4,368) [ Compare Now ](https://www.g2.com/compare/confluence-vs-upland-rightanswers) ##### ##### Upland RightAnswers Features Administration Database Management User, Role, and Access Management Performance and Reliability Compliance Policies and Controls Data Governance Data Security Access Management Knowledge Pages Templates Versioning and Version History Decision Trees [ View More Features ](https://www.g2.com/products/upland-rightanswers/features) ## Top-Rated Alternatives [ ![Confluence](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Confluence") Confluence 4.1/5(4,368) ](https://www.g2.com/products/confluence/reviews) [ ![Document360](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Document360") Document360 4.7/5(541) ](https://www.g2.com/products/document360/reviews) [ ![Guru](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Guru") Guru 4.7/5(2,322) ](https://www.g2.com/products/guru/reviews) [ View All Alternatives ](https://www.g2.com/products/upland-rightanswers/competitors/alternatives) ##### Categories on G2 [Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base) [Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base)[ServiceNow Store Apps](https://www.g2.com/categories/servicenow-store-apps) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What kind of reporting and auditing capabilities are provided for device inventory, compliance status, security events, and policy changes?](https://www.g2.com/discussions/what-kind-of-reporting-and-auditing-capabilities-are-provided-for-device-inventory-compliance-status-security-events-and-policy-changes)[Which image optimization platforms work best for a media-heavy news or publishing site that needs bulk processing of hundreds of images per day at consistent quality?](https://www.g2.com/discussions/which-image-optimization-platforms-work-best-for-a-media-heavy-news-or-publishing-site-that-needs-bulk-processing-of-hundreds-of-images-per-day-at-consistent-quality)[What is the best platform for creating interactive presentations?](https://www.g2.com/discussions/what-is-the-best-platform-for-creating-interactive-presentations) [Which insurance suite platforms provide the best cloud capabilities for modern insurance operations?](https://www.g2.com/discussions/which-insurance-suite-platforms-provide-the-best-cloud-capabilities-for-modern-insurance-operations)[Which engineering document management platform is easiest for a remote engineering team to use on tablets and phones without forcing everyone to a desktop browser?](https://www.g2.com/discussions/which-engineering-document-management-platform-is-easiest-for-a-remote-engineering-team-to-use-on-tablets-and-phones-without-forcing-everyone-to-a-desktop-browser)[Pros and Cons Details](https://www.g2.com/products/upland-rightanswers/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)