--- title: Upland PSA Reviews meta_title: 'Upland PSA Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 121 reviews by the users' company size, role or industry to find out how Upland PSA works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 121 scale: '5' date_modified: '2026-08-07' parent_category: name: ERP url: https://www.g2.com/categories/erp --- # Upland PSA Reviews **Vendor:** Upland Software **Category:** [Professional Services Automation Software](https://www.g2.com/categories/professional-services-automation) **Average Rating:** 4.0/5.0 **Total Reviews:** 121 ## About Upland PSA Upland PSA (formerly Tenrox) helps professional services teams take their business to new heights. Customers around the world use PSA to streamline business operations for time tracking, resource management, project planning, and project financial management. The solution enables professional services teams deliver projects with certainty, assign resources based on skills, cost, and availability, and exceed client expectations every time. Customers love Upland PSA for its complete system configuration, quick start with the essentials, and the expertise that's readily available to them. Learn more at www.uplandsoftware.com/psa/ ## Upland PSA Reviews ### 1. Upland PSA Review **Rating:** 4.5/5.0 stars **Reviewed by:** Madonna C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2020 **What do you like best about Upland PSA?** Upland Customer Support is outstanding. They are very detailed and thorough when sending instructions on either how to do something in the tool or how to fix an issue. Their response time is very good as well. I am also pleased with the Online Help tool and Upland Community. If I have a simple question, I always look there first to see if someone else has had a similar issue and can usually find an answer. If that doesn't work, a quick email to Customer Support and I have an answer. Their development team is always upgrading and updating the system to increase ease of use and easy to navigate. **What do you dislike about Upland PSA?** The only negative I can think of right now is the invoice template. I would like to make a few minor changes but it isn't a big enough hurdle that I can't work around it on invoicing days. **What problems is Upland PSA solving and how is that benefiting you?** Time and expense processes are much improved from what we were using before. Invoicing itself is so much easier - rather than having to create invoices in our accounting software, Upland PSA pulls everything in automatically and invoicing is done in record time. It is also more accurate and compiling invoice packets with expense reports and time reports is quick and efficient. Our Operations team is also able to monitor resource hours and projects more efficiently. ### 2. Feature rich project & resource management tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Upland PSA?** The heat map in the Resource scheduling module is very flexible and makes it easy to see at a glance who has availability and who doesn't. The custom reporting tool and the ability to export reports to Excel is also very nice. The Project Planner, while sometimes a bit tricky to use, it has all of the features you would expect to find in a robust project management tool like MS Project for building work breakdown structures. The ability to add user defined fields to our screens, flexible security roles, and the ability to create custom workflows has been very beneficial. Finally, the support has been excellent; they are very responsive and very helpful. **What do you dislike about Upland PSA?** Because the system has a lot of features and covers a lot of functionality, it can be somewhat complex with a fairly steep learning curve. **What problems is Upland PSA solving and how is that benefiting you?** Resource Management & Capacity Planning, Project Forecasting, Planning & Execution, Role Based Reporting & Dashboards throughout the Project Lifecycle ### 3. Upland PSA - Cost Effective Tool with Excellent Support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about Upland PSA?** Upland PSA is highly configurable with a price point that made it easy for our organization to move from manual processes to comprensive project management platform. Their customer support is excellent which is hard to find these days and its been refreshing to work with an organization that isn't always trying to find ways to invoice us more. **What do you dislike about Upland PSA?** One of the main challenges we've had is the system is developed to work for organizations who charge time and materials to clients. We charge fixed rate fees to clients which has prevented us from using the platform to its fullest. Their Analytics module for reporting can be difficult to use and I find their documentation is lacking. They do provide one on one training but it is quite costly so we've developed our comprehensive reporting outside the platform. **What problems is Upland PSA solving and how is that benefiting you?** Upland is assisting us in both project and resource profitabilty reporting. ### 4. Customized timesheet and great tech support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Upland PSA?** We've been able to customize our timesheets for detailed attributes and regional variations. The tech support is responsive and great to work with to identify and resolve any problems we have, which isn't often. They're also great for helping to walk us through new processes we aren't familiar with. Over a dozen enhancement requests have been implemented. **What do you dislike about Upland PSA?** Analytic reporting was poor for a while, though its been improved recently. **What problems is Upland PSA solving and how is that benefiting you?** We use timesheets and its helpful being able to track time and import to our general ledger application. ### 5. Great solution, well priced. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about Upland PSA?** Upland PSA is setup in a way that works well for companies in the AE&C service categories, allowing for many ways to manage Clients, POs, Billing Classifications, Projects, Timekeeping, and Expenses, with the end result of an easier way to populate Invoices. The have unlimited customer support via email, and options to customize the system to your model. **What do you dislike about Upland PSA?** Certain areas of the interface of Upland could use updating, but I'd rather the system work than it look pretty. **What problems is Upland PSA solving and how is that benefiting you?** It streamlines the entire contract to invoice process, allowing your team to focus their time on other areas. ### 6. Complete and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** charles-etienne j. | Enterprise (> 1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about Upland PSA?** The solution offers a broad range of functionalities, a complete ERP system, with an intuitive user interface **What do you dislike about Upland PSA?** Lack some flexibility on the customisation **What problems is Upland PSA solving and how is that benefiting you?** Project management, time tracking, invoicing , reporting , resource management and integration accross tools ### 7. Upland PSA - A Dependable Application **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** March 04, 2024 **What do you like best about Upland PSA?** Project DATA at your fingertips. Quick and relyable. **What do you dislike about Upland PSA?** It needs more funcationality around expenses. Geared towards 'consultant' like expense reporting **What problems is Upland PSA solving and how is that benefiting you?** Measure project effort and managing leave entitlements ### 8. Upland PSA: The Best Automation Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Wasiullah W. | Information Technology Project Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** January 05, 2022 **What do you like best about Upland PSA?** I really like how Upland PSA is the complete package for a project manager as myself. It has everything in it from project tracking to invoicing and billing. Overall it is an amazing tool for project management. **What do you dislike about Upland PSA?** The thing I dislike about Upland PSA is that it is quite laggy at times. There could be further improvements to Upland PSA like improving the response time and user interface of Upland PSA. **Recommendations to others considering Upland PSA:** Upland PSA is a fantastic software that makes the life of a project manager like me so easy. With Upland PSA, you can set up projects from the first day and forecast the whole project till the end date of the project. You can also create milestones for each project for billing purposes and then invoice them using Upland PSA. Upland PSA also has a reporting feature through which you can easily look into the financials of each project and diagnose problems with the projects way before time. Upland PSA also supports time entries so you can input your time against each project you worked on by creating tasks against those projects. Overall Upland PSA is a great software and I would definitely recommend it to other project managers out there who want to automate their daily project management processes. **What problems is Upland PSA solving and how is that benefiting you?** I am mostly solving project management problems with Upland PSA. It helps me every day in doing my daily tasks and activities associated with my different projects. ### 9. Out with the old, in with the new **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer O. | PMO Director - Global, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2020 **What do you like best about Upland PSA?** Resource Management is now streamlined to eliminate so many emails, meetings, excel sheets, .... and because we are global this cloud tool eliminates the early or late calls to coordinate. & the mobile app for expense management (sales team loves it) **What do you dislike about Upland PSA?** The platform offers a ton of configurations, however they won't allow custom mods for only you. You can enter your inputs into their backlog and they may prioritize them into a release, but there is no option to pay for it if they disagree with you on the value add. Luckily the one key mod we asked for is now in consideration. **What problems is Upland PSA solving and how is that benefiting you?** As a global org we used different systems or processes in different regions for time, expense, leave and resource management. This streamlines into a single system and eliminates a ton of "old" ways and saves so much time. ### 10. Upland PSA - Fully Functional Solution to Meet Business Requirements and Improve Efficiencies **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2018 **What do you like best about Upland PSA?** My organization has been working with Upland PSA for more than 6 years. We have found that the Tenrox cloud application meets all of our global business requirements - including multi-currency, multi-org, and complex billing rules. No matter what business scenario we have needed to manage with the Tenrox software, we have been able to configure the application to meet our needs. I will also add that Tenrox has a terrific support organization. Working with many different cloud software vendors through the years, the Tenrox team has really impressed me with their responsiveness, product knowledge, and customer service focus. **What do you dislike about Upland PSA?** In the past, I would have mentioned out of the box reporting but Upland released their analytics platform a few years ago after listening to customer feedback and resolved this gap. **Recommendations to others considering Upland PSA:** Organizations looking for a cost effective fully functional PSA solution, should add Tenrox to their short list. **What problems is Upland PSA solving and how is that benefiting you?** We purchased the software to meet our PSA requirements. We implemented the software very quickly and easily integrated it to our tier 1 ERP financial software. We use Tenrox for time and expense management, project administration, absence management, billing and invoicing, project P&L reporting, and resource management. We have been able to get rid of all excel spreadsheets that were used for resource scheduling, skills tracking, and contractor payments. Our organization has realized tremendous benefits in automation. We have also streamlined our billing, invoice and payment processes. We can close our month in a matter of hours vs what used to take several days. ### 11. Grate PSA tool with Excellent Support Team **Rating:** 4.5/5.0 stars **Reviewed by:** Ali B. | Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2020 **What do you like best about Upland PSA?** Due to acquisition each business group in my company used a different PSA application, therefore consolidating reports and controlling budget was a big challenge. Uplan PSA helped us to deploy a standard workflow for more 15 Business units including 500 PS users across the world. The PS globalization helps us to have perfect global controlling reports for top level management at any time. **What do you dislike about Upland PSA?** Customization is limited because Upland PSA it's SAAS application. **What problems is Upland PSA solving and how is that benefiting you?** Resource management, utilization, and reporting are the biggest benefit of using Upland PSA. ### 12. Good software that helps a lot with reports and expenses. **Rating:** 4.5/5.0 stars **Reviewed by:** Lorrie B. | System Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 17, 2020 **What do you like best about Upland PSA?** It is good and easy to use, of course with experience in other similar software, it is much simpler, it is very flexible in project management and modifying filters and the menu is great, and its integration is good, it is a very intuitive tool and I like it because it is very functional. **What do you dislike about Upland PSA?** Sometimes it is usually complicated in the user configuration, I could also say that the interface is good, but I think it is still improving and it lacks a little more, since it is usually somewhat slow at times, but it does not bother at all. **Recommendations to others considering Upland PSA:** If you are considering it, you should give it a try and seeing it with your own eyes offers many benefits, I really recommend it to everyone. **What problems is Upland PSA solving and how is that benefiting you?** For now it has been a great experience, now we save time, in time reports, follow-ups and different types of tasks, it helps a lot and we can analyze the costs of future projects, Tenrox is good for project management and we support this type of tools usually be very helpful at work. ### 13. Easy , fast, stable, end user friendly and custimizable **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed A. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2020 **What do you like best about Upland PSA?** It's easy to enter your values, auto-save, and auto-edit if you wanted. You can customize your view of your needs. It never crashed when I used it. You can apply multiple modules in the same account. You can set up automated notifications, and will work flawlessly. Delivers knowledge into the hands of your employees gives them the information they need to encourage collaboration, keeps projects on track for on-time, on-budget delivery with the highest quality while ensuring resources and projects are aligned with corporate governance requirements. **What do you dislike about Upland PSA?** I think the security on it might be too strong on it (not sure if it's my organization request), if I logged in and done a certain action closed the tab, in order to return to PSA again after a short while, the session will expire and I will need to log in again. I believe it should allow me to reopen the tab if I'm the same user on the same browser. **Recommendations to others considering Upland PSA:** If you are looking for a cloud solution, that can track timesheets, If you are looking for high-security standards help you to better manage your resources and Gain 360-degree insight into the financial health of your services organization’s project financial management. Forecast revenue pipeline, monitor cash flow, align budgets to delivery and build a predictable model for success. Plan, track, and deliver billable projects with powerful cloud-based project management software. Automate project creation, centralize all aspects of planning and execution, and gain up-to-date timelines on project status, tasks, budgets, and forecasts to keep your projects on target for delivery and your customers in the know. **What problems is Upland PSA solving and how is that benefiting you?** I used to logging working hours and tracking leaves and off days. Also, Scheduling and public holidays tracking. Also, have automated notifications. Very quick to receive approval and rejection and a place to find the comments on rejection or approval. Create a feedback loop to engage, capture, process, present, and act on customer and employee sentiment to drive meaningful change for greater project success. ### 14. Happy with our choice and our experience **Rating:** 5.0/5.0 stars **Reviewed by:** Tod K. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2020 **What do you like best about Upland PSA?** Lives up to our expectations of an easy-to-use, integrated platform for managing our operations. We have been very pleased with the professionalism and knowledge of the staff, from the initial sale, to the assistance provided to deploy the platform, as well as the ongoing customer service and support. **What do you dislike about Upland PSA?** Even with all the reminders, there seems to be someone who does not submit their T&E. **Recommendations to others considering Upland PSA:** We have been happy with our decision to incrementally deploy different modules, starting with T&E, adding invoicing (with Quickbooks integration), and later adding resource and project management. **What problems is Upland PSA solving and how is that benefiting you?** Streamlining and managing our invoice processes. We had good processes before, but as we have added more participants to the process, and different approvals, Upland has helped us make sure things don't fall through the cracks. It has also helped raise compliance of our staff submitting T&E on a timely basis. T&E and invoicing go hand-in-hand, so now that we have the ability to do multiple levels of approvals our invoicing accuracy has improved. The mobile app has especially helped our T&E submission compliance. ### 15. Upland PSA brings efficiency to Service Delivery Organizations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2020 **What do you like best about Upland PSA?** Upland PSA increases efficiency in service delivery organizations by structuring and building a solid project management foundation, from pre-sales to customer invoicing, and ensuring that all billable work is captured which brings predictability to professional services. **What do you dislike about Upland PSA?** Because we had a large portfolio of projects with ongoing projects, the massive upload of project information into the tool required some extra development by their professional services professional. **What problems is Upland PSA solving and how is that benefiting you?** Customer invoicing and overall professional services predictability and billability. ### 16. Easy to use, Easy to customize!! **Rating:** 5.0/5.0 stars **Reviewed by:** Peter M. | Technical Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2020 **What do you like best about Upland PSA?** User friendly interface. Workflows Easy Customization according to your business needs. Amazing Support **What do you dislike about Upland PSA?** Nothing, i love the application and support **What problems is Upland PSA solving and how is that benefiting you?** Project Management, reporting ### 17. Automation is notorious works well. **Rating:** 4.5/5.0 stars **Reviewed by:** Gladys J. | Software Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2020 **What do you like best about Upland PSA?** Upland PSA is a service that I use in the company in order to improve the capabilities and automation of services or software, with the aim of increasing sales, customer service and problems in the company, improving capabilities and giving effective responses and thus improving the work performance within the company to be able to provide solutions and increase profits, happy that it worked very well is a very suitable system to automate and useful tools. **What do you dislike about Upland PSA?** I do not have any type of problem with my service, however I would like to improve the performance of your website to avoid loss of servers, it has caused problems when starting the session. **Recommendations to others considering Upland PSA:** I recommend it because the useful easy tools worked very well without the need for third party help or support, without prior knowledge since it is an intuitive system and I love it. I recommend it. **What problems is Upland PSA solving and how is that benefiting you?** I am very happy with the system, it provided an impeccable solution to the main problem, reducing blockages due to so much accumulated information from employees, consumers, the company, finances, and the reason why Upland PSA was implemented. The analysis and automation of the entire company service was Notorious, it was favorable for me and the company, now the areas are much more active and the responses are favorable both to consumers and internally. ### 18. Helpful and Efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Ahmed A. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2020 **What do you like best about Upland PSA?** I like the ability to keep track of multiple projects and tasks in a simple manner. Managing Timesheets, Leaver Requests, different tasks etc. **What do you dislike about Upland PSA?** Sometimes the email notifications sent to complete a timesheet or to approve Leaver requests lead to a specific link that only views the item. instead the normal Timesheet/Leave request page if I navigated to it normally. **Recommendations to others considering Upland PSA:** I think it's pretty efficient and helpful. It gives you both a glance at your projects as a whole with pretty cool dashboards that summarize everything you need. It also gives you a good in-depth view if you want to drill down into specific metrics. The reporting is very easy and can be very flexible and customizable. **What problems is Upland PSA solving and how is that benefiting you?** Keeping track of idle time and leaves. ### 19. PSA with great support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 15, 2020 **What do you like best about Upland PSA?** It's pretty user friendly once you have some training! **What do you dislike about Upland PSA?** We dislike that we can't customize forms on our own - customizations are changes the development team must make and are billable. **What problems is Upland PSA solving and how is that benefiting you?** We've been able to batch invoice our customers which has saved us a lot of time! ### 20. I Have 15 years experience with Tenrox. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2018 **What do you like best about Upland PSA?** The system is very flexible. I can change names of fields to more suit our organization. i.e. Personal time instead of sick leave. I can set things to work the way I want them to work. It is an excellent fit for a service organization. I have also became quite fond of the new reporting system Upland Analytics. It is great improvement to Tenrox reporting capabilities. **What do you dislike about Upland PSA?** The hidden operations, In order to implement you have to complete all the steps and sometimes the final step is hidden. For example setting up PO operation. **Recommendations to others considering Upland PSA:** You have to like to think. It requires you to be a thinker and take notes. Once you get it you will love it. It is truly a top notch product for GAAP and DCAA reporting **What problems is Upland PSA solving and how is that benefiting you?** Our organization can go from 50 to 500 people and we would need no additional help in accounting. The upland analytical reporting tool provide endless reporting capabilities. The case submittal and customer service is state of the art. You really have to appreciate what they do and how they do it. ### 21. Bet on the horse and the jocky **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2020 **What do you like best about Upland PSA?** Professional Services apps I've seen never work exactly the way you do. The best you can hope for is one that is flexible enough to bend to your process, collect enough data for proper reporting, and is from a company that offers outstanding support. Upland PSA does that, and has become one of the more important tools in running our business. Our end-users are having an easy time entering time and expense. Our Accounting department billing process is smooth. Our project managers have lots of information coming to them. **What do you dislike about Upland PSA?** Upside and Downside are both the same. There are so many tables and views, sometimes it's hard to find the data we're looking for when creating reports. And I think it's because the application has gone through many changes, there appear to be 'legacy' tables and views still lying around. **What problems is Upland PSA solving and how is that benefiting you?** Due to the myriad of information we are collecting, we are able to report on project profitability, consultant utilization, forecasting, even time off. ### 22. Excellent tool that gives good results. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2020 **What do you like best about Upland PSA?** I like it because it meets its goals, it has excellent support, it's a pretty solid tool, it's easy to upload receipts, manage projects, help organize tasks and a lot, it also shows how long I've been on tasks and do deep monitoring. **What do you dislike about Upland PSA?** It is not bad because so far we have not experienced any serious inconvenience, but on the other hand, I think that it is somewhat limited in the products and information section, I need it to be more complete and offer much more. **Recommendations to others considering Upland PSA:** If it is good and worth it, I hope you will use it and be to your liking. **What problems is Upland PSA solving and how is that benefiting you?** We can manage, perform maintenance, follow-ups, organize time sheet presentations, support service, schedule reports, sincerely it has been nice and clear at a low cost with good results. ### 23. It's been a very smooth experience so far. **Rating:** 5.0/5.0 stars **Reviewed by:** Sherine H. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2020 **What do you like best about Upland PSA?** Extremely user friendly. Easy to use and I got no issues with it after months of use. **What do you dislike about Upland PSA?** Till now, I haven't come across any issues. **What problems is Upland PSA solving and how is that benefiting you?** It is extremely easy and fast to submit my timesheet and leaves. Everything can be tracked on it, and it's always up to date. ### 24. Positive Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Amal S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2020 **What do you like best about Upland PSA?** It helps organize tasks that should be worked on. It also shows managers how long a task takes in order to keep track of the work being done. It helps organize any requests and saves the hassle of requests being lost in inboxes. **What do you dislike about Upland PSA?** I did not experience any downside to using Upland PSA. **What problems is Upland PSA solving and how is that benefiting you?** Organizing time and projects being worked on. It helps managers keep track on what their employees are doing and encourages macro management. ### 25. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Khalid A. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2020 **What do you like best about Upland PSA?** The system is very flexible. I can change the names of fields to more suit our organization. Very good and easy to use, the best thing that it can be integrated with any software through Boomi. **What do you dislike about Upland PSA?** Constant update and interface of the application **What problems is Upland PSA solving and how is that benefiting you?** Tracking is very easy and through reports you can get a top level information what exactly happening on project or time or cost or finance. ### 26. Upland PSA Helped Every Team **Rating:** 5.0/5.0 stars **Reviewed by:** Mia A. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2020 **What do you like best about Upland PSA?** - We were able to optimize our project workforce management - Able to automate our proposals **What do you dislike about Upland PSA?** - Need more available free training services **Recommendations to others considering Upland PSA:** - Highly recommend this solution. Biggest logos in the market are already in the client list and lots of customer success stories. **What problems is Upland PSA solving and how is that benefiting you?** - Proposals keep and content management - Timesheets management for the entire company ### 27. adding time-sheet for my work **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2020 **What do you like best about Upland PSA?** adding time-sheet for my work and submitting annual requests **What do you dislike about Upland PSA?** nothing at all, everything is working great **What problems is Upland PSA solving and how is that benefiting you?** time management ### 28. Using Upland PSA to Track Time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2020 **What do you like best about Upland PSA?** Time entry is straightforward. There's no need to use more than software to enter time, track expenses, vacation time, etc. Weekly reminders to fill in the timesheet. **What do you dislike about Upland PSA?** When the week is only 1 day, and it's a weekend, but the timesheet still requires time entry. **What problems is Upland PSA solving and how is that benefiting you?** Time and expenses tracking. ### 29. Been working with Upland PSA for 8 years **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2020 **What do you like best about Upland PSA?** Project forecast methods are also a strength point. Invoicing Module **What do you dislike about Upland PSA?** New reporting platform has lots of gaps. **Recommendations to others considering Upland PSA:** Take the time to explore how efficient and powerful this solution could be. **What problems is Upland PSA solving and how is that benefiting you?** All kind of problems. Staring from setup issues going to billing issues and resource planning issues. ### 30. Helpful People **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin M. | Partner, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2019 **What do you like best about Upland PSA?** In my role, I am not a power user or an admin for the system, but my job is to keep it running from an I.T. perspective. I appreciate the knowledge and assistance of the folks at Tenrox in helping us with new projects and issues we encounter. **What do you dislike about Upland PSA?** Parts of the application interface feel somewhat dated. **What problems is Upland PSA solving and how is that benefiting you?** For me specifically, it is replicating the system data to our onsite SQL database for reporting. This has allowed us to extend the system as needed. The API integration for our custom systems is also fairly robust and I've gotten great help from Tenrox support on it when needed. **Official Response from Heather Black:** > Hello Kevin, Thanks for your support, we pride ourselves on our high customer engagement, glad to hear their efforts are so well received. We are continuing to make investments in our user interface, but I will be sure to share your feedback with the team. If you would be interested in providing direct feedback please let me know and I can put you in touch with the team. Best regards, Heather B. ### 31. Easy to use, highly functional Professional Services Automation system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2017 **What do you like best about Upland PSA?** Regular incremental releases and feature packs, superb support staff, good understanding of your business and how others work, really nice, clean, user-friendly UI **What do you dislike about Upland PSA?** there's not a lot to dislike really, we've benefitted greatly from migrating to Upland **Recommendations to others considering Upland PSA:** Good delivery team coupled up with good global after care & support **What problems is Upland PSA solving and how is that benefiting you?** Professional Services - Getting more accurate recording of activities ### 32. Tenrox - Employee TimeSheet **Rating:** 4.5/5.0 stars **Reviewed by:** Brad M. | Information Technology - TAC Engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2019 **What do you like best about Upland PSA?** Incredibly user friendly, straightforward. Easy to manage and track time. Able to track individual vacation, holiday and working time Timesheets are generally Monday to Sunday but can be customized as per company requirements. **What do you dislike about Upland PSA?** Sometimes it can be hard to navigate when looking for old time sheets but ultimately you can look them up. **Recommendations to others considering Upland PSA:** Great for larger companies for employees to submit and track their time. **What problems is Upland PSA solving and how is that benefiting you?** Time keeping, payroll accuracy **Official Response from Heather Black:** > Hi Brad, Thanks for your kind words! I'll be sure to pass your comments along to the team. regards, Heather B ### 33. Fantastic Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Shady M. | Software Product Innovation Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2019 **What do you like best about Upland PSA?** User Friendly Dashboards & Reports Easy Customization **What do you dislike about Upland PSA?** Nothing , the whole experience was really good **What problems is Upland PSA solving and how is that benefiting you?** Enhanced all projects monitoring and collaboration between teams and resources , very high visibility on projects status and progress, managing budgets and cost , best project automation tool out there. ### 34. Excellent Product with Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 19, 2019 **What do you like best about Upland PSA?** It can do everything we wanted to do and more. **What do you dislike about Upland PSA?** Haven't found anything yet to dislike. We'll let you know. **Recommendations to others considering Upland PSA:** If it meets your requirements - get it! The product is great, easy to use and the implemention support is tremendous. **What problems is Upland PSA solving and how is that benefiting you?** Upland PSA gives us an easy to use software package that meets our needs. Data is easily accessible. ### 35. Tenrox PSA will meet all your business needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2019 **What do you like best about Upland PSA?** A simple tool to enter your time-sheet. very professional and user friendly. **What do you dislike about Upland PSA?** It's perfect no dislikes actually, After migrating to Upland we are really happy from the current benefits. **What problems is Upland PSA solving and how is that benefiting you?** Tracking the timesheets, current projects and effectively optimizing the daily work process. Simply it's a full professional services automation. ### 36. Outstanding **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2019 **What do you like best about Upland PSA?** The ease of adding a project, milestones, tasks and team members. The amount of details for every task. The ease of time sheets. The flexibility of the reports. **What do you dislike about Upland PSA?** User experience is not the best. Error description is not clear. **What problems is Upland PSA solving and how is that benefiting you?** Employee time tracking and utilization ### 37. Tenrox Review **Rating:** 4.5/5.0 stars **Reviewed by:** Ruevon B. | Consultant, Mining & Metals, Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2018 **What do you like best about Upland PSA?** The ease of the time-keep and expense modules make using the system extremely easy and even easier to train basic users on how to use the system. **What do you dislike about Upland PSA?** It takes a long time to log a ticket with the team to get features added and removed. **Recommendations to others considering Upland PSA:** They have a huge client base and are willing to work with smaller companies and customize their system and help as far as they are able to. They have a ton of resources available if you need training and they are willing to work around your time frame. **What problems is Upland PSA solving and how is that benefiting you?** Time entry is a lot quicker and removes the user error problem by typing the wrong project and work type, since they have to select what is assigned to them. The expense module offers a lot of benefits. **Official Response from Heather Black:** > Hi Ruevon, and thanks for your feedback! I'm happy to hear you are taking advantage of our customer resources for training and support. We aim to please! I'll be sure to share your comments with the team. Regards, Heather B. ### 38. Tenrox Review **Rating:** 5.0/5.0 stars **Reviewed by:** Derek C. | Associate for Proffesional Service Opperations , Mid-Market (51-1000 emp.) **Reviewed Date:** December 31, 2018 **What do you like best about Upland PSA?** That it is a great effective tool to punch in my time card and request days off. **What do you dislike about Upland PSA?** There nothing really I dislike about Tenrox it is effective and does a great job. **What problems is Upland PSA solving and how is that benefiting you?** It allows employees to type in their Time Cards and request time off in a very effective manner. **Official Response from Heather Black:** > Hi Derek, Thanks for your feedback, happy to hear that Tenrox meets your needs. I'll be sure to share your feedback with the team. Regards, Heather B ### 39. Features that you will miss if you have to move to another tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Enterprise (> 1000 emp.) **Reviewed Date:** March 22, 2019 **What do you like best about Upland PSA?** Features such as tracking different types of leave, adding notes to timesheet entries as well as ability to assign dates for start and end of when a task is visible on a timesheet. **What do you dislike about Upland PSA?** It was great to use for larger projects but we found it harder to use when you have lots of little projects to open and manage. **Recommendations to others considering Upland PSA:** Go for it! **What problems is Upland PSA solving and how is that benefiting you?** Tenrox was used for Time Tracking and Project Management. We realized benefits for tracking PTO and other types of leave time. ### 40. Superb Software! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2019 **What do you like best about Upland PSA?** Expenses are easy to upload and the app for cellphone use is very helpful. **What do you dislike about Upland PSA?** In fact, nothing, I am really happy using it. **What problems is Upland PSA solving and how is that benefiting you?** Keep records of expenses, reimbursements, financial followup. Faster time for information processing, and a main place to keep it. ### 41. Tenrox **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Mid-Market (51-1000 emp.) **Reviewed Date:** January 15, 2019 **What do you like best about Upland PSA?** Tenrox has provided us a strong platform to allow us to manage our project time right thru to billing the client while allowing us the flexibility to meet our varying customer needs **What do you dislike about Upland PSA?** Occasionally due to the cloud solution and reliance on the internet the system slows down a little **Recommendations to others considering Upland PSA:** Offers robust reporting Try to stay as close to the "out of the box" settings, customization will provide longer term challenges **What problems is Upland PSA solving and how is that benefiting you?** Time management Invoicing Project accounting Reporting Custom Reporting **Official Response from Heather Black:** > Hello! Thanks for your support, we always like to hear from our customers who get good value from the system. I will be sure to share your feedback with the team. Best regards, Heather B. ### 42. Great Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2019 **What do you like best about Upland PSA?** The focus on our individual needs and partnership to accomplish our goals together **What do you dislike about Upland PSA?** Cost, SAAS budgets typically decrease annually **What problems is Upland PSA solving and how is that benefiting you?** Project management and time tracking including financial performance integration ### 43. Managing the Anecdotal **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2018 **What do you like best about Upland PSA?** We love the way users and management alike can see the project allocations as well as actual hours put against the project. It gives everyone greater visibility into workloads and resource management. **What do you dislike about Upland PSA?** A few of the data restrictions are frustrating, but with regular updates planned throughout this year, we have high hopes that those data relationships will be streamlined in the near future. **Recommendations to others considering Upland PSA:** I would recommend taking the time to write up your current workflow process state, as well as your desired workflow process state, prior to beginning implementation. The system has almost unlimited options, and without having a clear direction from the outset it is easy to get lost in the details. **What problems is Upland PSA solving and how is that benefiting you?** We implemented Tenrox to better track, identify, and manage our staffing requirements and resource needs; previously most of this was done with guesstimates. We now have greater visibility into project scope, resource utilization, and our staffing needs. ### 44. Great product **Rating:** 4.5/5.0 stars **Reviewed by:** M. Emily C. | System Administrator, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2014 **What do you like best about Upland PSA?** As a systems administrator, I enjoy the Tenrox system itself. I would say of the systems I have worked with in the past and those that I currently work with, Tenrox is one of my favorites relative to my current business needs. Tenrox has a huge range of capabilities and options and its very easy to select and use particular components and ignore those that aren't valuable based on the need. it is also a well-structured system, and once you understand the basic mapping it is very logical. When our PMs and hourly resources are first presented with Tenrox they often feel overwhelmed at a glance, but the vast majority of the time after only a small amount of training they are able to use the system quite well. **What do you dislike about Upland PSA?** My response was previously their customer service, but Upland has taken huge strides in the past couple years and are now providing great customer service - it is like night and day. I do not have any dislikes - as with any system there are infrequent tweaks necessary, infrequent bugs that are addressed, etc., but nothing so pronounced that I could label it a down-side to the product. **Recommendations to others considering Upland PSA:** If you need complex functionality, flexibility, and scale-ability, definitely consider Tenrox. **What problems is Upland PSA solving and how is that benefiting you?** We work with a wide variety of project types and are able to create several different structures in the system to manage them all in one place - Tenrox is a hugely scale-able tool. One of the reasons we have kept Tenrox is that it houses our full data even when smaller groups within our organization have to use other systems as is often dictated by our Clients'. We use many smaller systems for more specific project management, and Tenrox houses 'it all.' ### 45. Great Tool leaving room for growth **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2018 **What do you like best about Upland PSA?** Tenrox is a very manipulatable tool allowing for you to set it up and tailor it to the needs of your business. **What do you dislike about Upland PSA?** Some of the more administrative tasks are a little fiddly making it a little touchy when you are making changes to certain things. **Recommendations to others considering Upland PSA:** Take full advantage of your time with the implementation team by setting aside time to practice in between sessions. It will give you a better idea of the questions will come up before go live. **What problems is Upland PSA solving and how is that benefiting you?** Tenrox has taken our very manual timesheet process into the 21st century! Allowing us better more informed reporting without the manual error! ### 46. I love my Tenrox Rep **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2018 **What do you like best about Upland PSA?** The functionality to run my staffing plan for my organization. **What do you dislike about Upland PSA?** Upgrades break standard functionality and cause issues. Often we have to wait for the next upgrade to try and fix what was broken in an upgrade. **Recommendations to others considering Upland PSA:** Yes **What problems is Upland PSA solving and how is that benefiting you?** Resource availability is easy to track and manage. ### 47. Tenrox Offers a Lot **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2018 **What do you like best about Upland PSA?** The thing I like the most about Tenrox is the ability to design reports in various ways; we like the pie chart feature the best. **What do you dislike about Upland PSA?** I can't say there is anything I dislike, however, sometimes the percentages are hard to read and need adjusting based on decimal places. **What problems is Upland PSA solving and how is that benefiting you?** Tenrox is helping us to see exactly where project time is being spent and allows us to see where potential changes are needed related to areas of work. ### 48. Tenrox really helps streamline our operations, time tracking and project billing. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2018 **What do you like best about Upland PSA?** Workflow automation and detailed project cost tracking. Reports are really nice. **What do you dislike about Upland PSA?** Overall experience is great but some individual pages can use better UI components. **What problems is Upland PSA solving and how is that benefiting you?** Very good cost management. ### 49. Simplified time tracking and resource planning **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** September 07, 2017 **What do you like best about Upland PSA?** The built in reporting engine and automated reminders **What do you dislike about Upland PSA?** Large exports of data can be slow, automated report distribution would be an asset. **Recommendations to others considering Upland PSA:** Ensure you are clear on where you want to go, Tenrox can provide many paths forward and the consultants can steer you in the wrong direction if you do not have a clear vision for the data you want to collect and how you wish to report on it. **What problems is Upland PSA solving and how is that benefiting you?** Time collection and resource planning adherence. ### 50. Runs well when set-up correctly, not much maintenance required. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2018 **What do you like best about Upland PSA?** Generally low maintenance for what we do. **What do you dislike about Upland PSA?** Lack of flexibility for users changing and re-sizing column widths **What problems is Upland PSA solving and how is that benefiting you?** We use for Time & Billing. Has removed need for Excel workbooks to track daily work and we can export to our GL application. ## Upland PSA Discussions - [What kind of pricing does Tenrox offer?](https://www.g2.com/discussions/what-kind-of-pricing-does-tenrox-offer) - 1 comment, 2 upvotes - [View Upland PSA pricing details and edition comparison](https://www.g2.com/products/upland-psa/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+07%3A25%3A42+-0500&secure%5Bsession_id%5D=611031fd-f722-415e-afa6-2c129ee53e14&secure%5Btoken%5D=0e5a6741a29b2428997934359aab52bc8e708983ae050e6993b6eab36acae110&format=llm_user) ## Upland PSA Features **Customer Management** - Customer Profiles - Sales - Marketing - Client Portal **Project Management** - Project Planning - Project Tracking - Resource Definition - Resource Management - Resource Allocation & Planning - Progress Tracking - Project Time Tracking - Project Management **Accounting** - Revenue Recognition - Invoice Management - Payments - Project Accounting - Budget Tracking - Time & Expense Tracking - Activity Tracking - Billable Items Tracking - Document Management - Multiple Projects **Portfolio Management** - Portfolio Definition - Portfolio Performance - Risk - Portfolio Mix **Analytics** - Forecasting - Reporting - KPIs - Real-Time Reporting **Administration** - Standard Integrations - Workflow - Access Management - Email Management - Workflow Management - Task Management - Portfolio Management - Calendar Management - Timesheet Management - Accounting Integration - Third-Party Integrations **Platform** - APIs - Internationalization - Performance and Reliability - Mobile - Offline Access **Generative AI** - AI Text Generation - AI Text Summarization - Proposal Generation - Generative AI **Artificial Intelligence - Professional Services Automation** - Predictive Forecasting - Smart task suggestions - Automated workflows **Agentic AI - Professional Services Automation** - Adaptive Learning - Proactive Assistance **Additional Functionality** - Activity Dashboard - Gantt/Timeline View - Quotes/Estimates - Collaboration Tools - Customizable Fields - CRM - AI Copilot - Customizable Reports - Performance Metrics - Access Controls/Permissions - Billing & Invoicing - Approval Process Control - Reporting & Statistics - Project Templates - Task Scheduling - Real-Time Data - Document Storage - Drag & Drop ## Top Upland PSA Alternatives - [Deltek Replicon Time](https://www.g2.com/products/deltek-replicon-time/reviews) - 4.3/5.0 (776 reviews) - [Certinia PS Cloud](https://www.g2.com/products/certinia-ps-cloud/reviews) - 4.3/5.0 (645 reviews) - [Planview AdaptiveWork](https://www.g2.com/products/planview-adaptivework/reviews) - 4.1/5.0 (521 reviews)