SG
Salma G.
Analyst
Mid-Market (51-1000 emp.)
"Upland InterFAX great software that changed the way we work for the better"
5/5
What do you like best about Upland InterFAX?

I really like this tool mainly because of the ease of sending faxes and because the APIs are easy to use and I also liked the experience with the support which is friendly and excellent. On the other hand, the interface is well done, a little minimalist but excellent, which makes it easy to use so we do not get confused in each of its functions. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

It suits our needs very well but I think it lacks some features considering the price. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX
Edit edit

Hi, Salma! We're thrilled to hear that you are enjoying the ease of sending faxes and our user-friendly APIs. We appreciate your feedback on the interface and will take your suggestions for additional features into consideration. We are always looking for ways to enhance the user experience. :) Thank you so much for taking the time to leave such a helpful review!

IR
ido r.
Mid-Market (51-1000 emp.)
"amazing service"
5/5
What do you like best about Upland InterFAX?

the best cloud fax i have ever see i all my life Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

i like everything aboutv the product,]. its amazing one Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX
Edit edit

Thank you for the positive feedback, Ido! We're thrilled to hear that Upland InterFAX is providing you with the best cloud fax experience. It was great to see you at the HIMSS booth - thanks for coming by!

Karma H.
KH
Karma H.
Benefits Coordinator
Small-Business (50 or fewer emp.)
"Interfax was easy to use and fast and accuate."
5/5
What do you like best about Upland InterFAX?

Interfax was easy to use and fast and accurate. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

There wasn't anything that I disliked. It was fast and accurate. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX
Edit edit

We're glad to hear that you found InterFAX easy to use, fast, and accurate! Thank you for sharing your positive experience.

NR
Nick r.
Mid-Market (51-1000 emp.)
"Very reliable"
5/5
What do you like best about Upland InterFAX?

Reliable and no issues. Also hipaa a compliant Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

no issues or problems with the service.. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX
Edit edit

Hi, Nick - Thanks for coming to see us at HIMSS! We're glad to hear that you find Upland InterFAX reliable and HIPAA compliant. Thank you for your positive feedback!

PS
Pinal S.
DevOps Engineer for Salesforce
Information Technology and Services
Small-Business (50 or fewer emp.)
"Send and receive faxes without complications"
4.5/5
What do you like best about Upland InterFAX?

Easy adaptation to the devices used in the company, does not require major knowledge for its implementation, the technical support both by calls and e-mail attends your questions and problems in a friendly manner and give you an accurate answer Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

We use Upland Interfax on a frequent basis and I could not highlight any negative aspect, the interface could be visibly improved to be more attractive, but functionally it has met expectations Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX
Edit edit

Thank you, Pinal! We're glad to hear that Upland InterFAX has been easy to adapt to your company's devices and that our technical support has been helpful. We appreciate your feedback on the interface and will take it into consideration for future improvements.

Verified User in Medical Practice
AM
Verified User in Medical Practice
Mid-Market (51-1000 emp.)
"User friendly instructions and fax services at my finger tips."
5/5
What do you like best about Upland InterFAX?

It is very user friendly and easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

I have not found any downsides to InterFax that I dislike. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX
Edit edit

Thank you for your positive feedback! We're happy to hear that you find InterFAX so user-friendly and easy to navigate. That's music to our ears!

Brianna S.
BS
Brianna S.
Administrative Analyst
Mid-Market (51-1000 emp.)
"It has made uploading documents and digital workflows much easier to manage."
4/5
What do you like best about Upland InterFAX?

They ease of the system has been wonderful. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

I dislike that it hasn't expanded to other functions yet. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX
Edit edit

We're glad to hear that you find Upland InterFAX easy to use for managing documents and digital workflows.

EE
Elharis E.
Data Analyst
Mid-Market (51-1000 emp.)
"Upland really useful tool for sending and receiving faxes with a good interface"
5/5
What do you like best about Upland InterFAX?

What I like most about Upland InterFAX is the technical support is friendly, provides quick responses and always solves the problem. I also like that I can sed and receive faxes without any problems. Also, during the time Ive been using it Ive liked the improved user interface and that the drag and drop feature has been very useful. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

It is a great product, perfect and has nothing bad to say for now. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX
Edit edit

Thank you for your positive review, Elharis! We're glad to hear that you've had a great experience with Upland InterFAX, especially with our technical support team and the improved user interface. We appreciate your support and look forward to continuing to provide you with a reliable fax solution.

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Easy to use, reliable"
4/5
What do you like best about Upland InterFAX?

- Functionality is straight-forward and simple

- Clear statuses for outbound faxes Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

- Interface is dated

- No alert when faxes fail Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX
Edit edit

It's great to hear that Upland InterFAX has been helpful in sending outbound faxes easily! It sounds like you may have alerts turned off for failed faxes - You can find the information to update those settings at the link below. I hope this helps! We value your feedback about the user interface and we will use this input to make necessary enhancements. Thanks for your review!

https://help.uplandsoftware.com/interfax/2.0/en/settings/my-settings/outbound-settings.htm?Highlight=fail#Notifica

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"DIfficult to use and work with"
0/5
What do you like best about Upland InterFAX?

Nothing - it is difficult to use, UI is not intuitive. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

UI is not intuitive at all, setting up multiple users under same account isn't a logical process, and this service is overall very difficult to use. Go with a different company. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX
Edit edit

Thank you for sharing your concerns. We understand the importance of a user-friendly interface and would really like to hear more about the difficulties you are experiencing since it is so different from what we are hearing from the rest of our customers. While we certainly respect your anonymous review, but we would welcome you to reach out to us. You can contact me directly at gswann@uplandsoftware.com and I'll personally make sure you are connected with our dedicated support team.