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DK

Daniel K.

Currently retired, but I was a computer support tech

Small-Business (50 or fewer emp.)

1/12/2025

"Unique PayGo and Email fax service"

5/5

What do you like best about Upland InterFAX?

I have used InterFAX for almost 20 years, I think. I do not fax regularly, and this is the only reliable service that had a pay-as-you-go fee schedule. Rather than paying monthly for a service that I used rarely, I could load money into my account and send faxes as needed. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

I would like it if I could print a FAX report showing a successful transmission with a date/time stamp for my records. The table of outgoing faxes is not convincing to some clients who say they did not receive a fax I sent to them. Review collected by and hosted on G2.com.

What problems is Upland InterFAX solving and how is that benefiting you?

Initially, I managed a list of members of an agricultural association. I had to send emails to members with announcements and other documents, but a few of the bigger members did not look at their emails. They preferred to receive fax messages. Rather than make separate provisions for communications, I wanted an email-to-fax service that would let me send mass emails to the member list while the fax-only members received their messages by fax automatically and seamlessly. This has saved me considerable trouble (I would often forget to give the fax-only members their special treatment, and they would miss announcements)

Other email to fax services required that I pay a recurring monthly fee whether I used them or not. InterFAX allowed me to load my account with money to cover faxes, only charging me for faxes that I actually sent. This has been easy and inexpensive.

I also make use of this service for personal faxes when I have needed to send faxes. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Hi, Daniel - Thank you for sharing your positive experience with Upland InterFAX. We understand the importance of having a reliable and cost-effective solution for your faxing needs. We will take your feedback about the outgoing fax report into account for future enhancements.

UM

Verified User in Medical Practice

Mid-Market (51-1000 emp.)

1/13/2025

"Love EASE of use"

5/5

What do you like best about Upland InterFAX?

I really love how easy it is to use this service. I can send mutiple faxes at once and not have to wait for the line to be clear like in traditional faxing methods. Faxes come through quickly, saves on ink and paper and I also don't have to worry about faxes getting misplaced. I can easily track what is coming in, going out, what failed (due to poor fax number), etc. I use this every day, several times a day. Really a game changer! Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

I have not come accross anything i dislike. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Thank you for sharing your positive experience with Upland InterFAX! We're glad to hear that our service has helped you save time, ink, and paper while providing a seamless faxing experience. We love hearing it!

UM

Verified User in Mental Health Care

Small-Business (50 or fewer emp.)

7/21/2025

"Simple, works well"

3/5

What do you like best about Upland InterFAX?

I like that I can purchase packages of outbound faxes. It is relatively simple to use. I appreciate that it is HIPAA compliant Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

I don't like that I cannot purchase packages of inbound faxes. The plans offered seem to be for large companies instead of sole proprietors. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Thank you for your feedback! We're pleased that you find our outbound fax packages simple to use and appreciate our HIPAA compliance. We understand your frustration with the lack of inbound fax packages and the plans available. We will take your feedback into consideration for future improvements.

AD

Amy D.

Owner

Small-Business (50 or fewer emp.)

5/30/2025

"Easy to use - great customer service"

5/5

What do you like best about Upland InterFAX?

Interfax is so easy to use. And, it allows me to have a fax service digitally. I love that it is paperless. The customer service is great to work with and very helpful. Plus, it is HIPPA compliant. Win, win, win. It is also very reasonably priced. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

I can't think of anything that I don't like about Upland InterFAX. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Thank you for your positive feedback, Amy! We're glad to hear that InterFAX is meeting your needs for a paperless and compliant fax service. Our team is dedicated to providing excellent customer service and we're happy to hear that it has been helpful for you. It's a win/win for sure!

SL

Steve L.

CEO

Small-Business (50 or fewer emp.)

5/7/2025

"100% Satisfied Client since 2012"

5/5

What do you like best about Upland InterFAX?

I've been using interfax for the last 13 years we recently rebuilt our entire content management system and chose to use their services again Very satisfied with this company. Kaleb is a great customer service rep he always takes care of my company.

Steve Lewis

CEO

Guest Trends Inc. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

Nothing, all good! I truly have nothing bad to say about them. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Thank you for your kind words, Steve! We're pleased to hear that our services have been beneficial for your company and that Kaleb has provided excellent support. We're grateful for your continued trust and support.

LK

Lisa K.

owner

Small-Business (50 or fewer emp.)

8/5/2025

"Interfax"

5/5

What do you like best about Upland InterFAX?

Very easy to use the web portal, easy to send and receive faxes. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

I have not found anything that is difficult with this site. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Hi, Lisa! We appreciate your feedback and are pleased that our service is meeting your business needs for sending and receiving faxes.

UH

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

5/5/2025

"Makes faxing easy"

5/5

What do you like best about Upland InterFAX?

I love how easy it is to fax documents without having to print them first. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

Sometimes it goes down and then I have to fax documents "the old way" by printing and using a fax machine. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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We're glad to hear that you find Upland InterFAX easy to use for faxing documents without having to print them first. Thanks for taking the time to leave a review!

AH

Verified User in Hospital & Health Care

Mid-Market (51-1000 emp.)

4/25/2024

"Perfectly reliable fax service"

5/5

What do you like best about Upland InterFAX?

Based online, so we don't need any fax receiving or sending hardware. This reduces the total cost of using and maintaining it. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

I am hard-stretched to find anything I dislike it. It has had 100% reliability the whole time we have used it. Review collected by and hosted on G2.com.

What problems is Upland InterFAX solving and how is that benefiting you?

We previously had onsite PBX hardware that had fax reception over VOIP. Fax reception over VOIP is usually unreliable, and we would miss pages, or have streaks in faxes. It also had to be maintained (security updates, checking uptime etc.).

I switched us to InterFAX and it has been flawless. Faxes are received perfectly. Additionally we can send faxes from the web interface, or via email. Although only one member of staff takes advantage of sending faxes vs the physical fax machine we use to send, it's still beneficial. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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We're delighted to hear that you find our online fax service reliable and beneficial for your business needs. Thank you for sharing your positive experience with InterFAX!

AG

Ashley G.

Donation Coordinator

Small-Business (50 or fewer emp.)

5/6/2025

"Interfax: A Smarter Way to Fax Online"

4/5

What do you like best about Upland InterFAX?

Upland interfax offers reliable, secure cloud faxing with strong encryption and HIPAA compliance, making it ideal for industries like mine in healthcare. I appreciate the layout of the website and how easy it is to send a receive faxes. Their support is responsive, and uptime is excellent. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

Interface feels a little bit outdated, but other than that, I have no complaints! Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Hi, Ashley! It's great to hear that our security features like TLS encryption and data residency options are benefiting your industry and ensuring compliance. We're dedicated to providing a secure and reliable faxing solution for healthcare and other sensitive industries. We'll take your mention of the user interface under consideration for product improvements. Really appreciate your kind review!

JW

John W.

IT Director

Mid-Market (51-1000 emp.)

1/10/2024

"Very reliable web service based eFaxing with excellent API"

5/5

What do you like best about Upland InterFAX?

I have been using eFax for many years. Initially my experience was with an on premise eFax server which became a big concern for disaster recovery. Moving to InterFax was very smooth and has been ultra reliable. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

While it is affordable, faxing is no longer leading edge technology. I think a rate cut is in order. Review collected by and hosted on G2.com.

What problems is Upland InterFAX solving and how is that benefiting you?

We still have business partners that want to send us faxes. InterFax converts that to PDF and emails to us so we can then put into computer workflows in our custom Transporation Management System. While most of our business partners use email for documents we send them, some still want fax and InterFax allows us to seamlessly send in either format. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX

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Hi, John. Thank you for your feedback on our pricing. We are constantly evaluating our pricing structure to ensure it remains competitive in the market. We're thrilled to hear how smooth your transition was to cloud from on prem! That's what we aim for!