Mohamad M.
MM
Mohamad M.
Information technology
Mid-Market (51-1000 emp.)
"Easy-to-Use New Interface"
3.5/5
What do you like best about Upland InterFAX?

They changed the interface, made it really easy to use. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

They need to communicate better when signing off a contract, and explain more about the pricing. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX
Edit edit

Hi, Mohamad. We're glad to hear that you find our new interface easy to use! We appreciate your feedback about the contract signing process and pricing, and we will work on improving our communication in those areas.

Ashli N.
AN
Ashli N.
Medical Biller and A/R Follow Up Specialist
Mid-Market (51-1000 emp.)
"Effortless Setup and Reliable Performance"
5/5
What do you like best about Upland InterFAX?

I appreciate the simplicity and easy setup of Upland InterFAX, making it very user-friendly for my team. The reliability of receiving faxes from insurance companies saves me a lot of time on follow-up calls, which is crucial in my medical billing role. Additionally, the user interface is incredibly simple and reliable, which greatly stands out from the competition. The affordable pricing is also a major advantage. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

Can’t think of anything! Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX
Edit edit

Hi, Ashli! We are pleased to hear that Interfax has solved the issue of missed faxes for your company, and we are glad that our service has been beneficial to you. Thank you for choosing Upland Interfax for your online faxing needs.

Verified User in Primary/Secondary Education
AP
Verified User in Primary/Secondary Education
Enterprise (> 1000 emp.)
"User Friendly GUI Makes Sending and Receiving Faxes Easy"
4.5/5
What do you like best about Upland InterFAX?

UI is user friendly and easy to send and receive faxes. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

We do not have anything that i can tell negatively. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX
Edit edit

It's great to hear that our user friendly UI has made sending and receiving faxes easy for you. Thank you for sharing your experience!

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"Effortless Data Extraction and Export Workflow"
4.5/5
What do you like best about Upland InterFAX?

The workflow where we have data extraction actions and a web service action to export data. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

In the workflow, there is an export action, but it does not allow us to export the CSV file for line items. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX
Edit edit

Thanks so much for taking the time to leave a review for InterFAX! We're glad to hear that you find our data extraction and export workflow beneficial for your CRM integration. Just knowing that you're able to simplify these processes puts a big smile on our face! We really appreciate your feedback on the CSV export as well. InterFAX exports do actually support the creation of CSV files - if you would like help with that, you can reach out to your CSM or email us at interfax-support@uplandsoftware.com. Thanks again!

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"Developer API Makes Integration Possible"
4/5
What do you like best about Upland InterFAX?

That there is a developer API. Not sure Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

Retrieving the faxed document via api. d Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX
Edit edit

We're glad you appreciate our developer API! We're constantly working to improve the API and make it easier to retrieve faxed documents. We appreciate your feedback and will use it to make our service even better for you.

GB
Greg B.
"Effortlessly Transitioned from Fax Machines"
4/5
What do you like best about Upland InterFAX?

I like that Upland InterFAX provides users with a central secure online location to review both previous and current faxes. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

I don't like that the invoices aren't automatically sent to our business email account every month. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX
Edit edit

Hi, Greg! We're glad to hear that you like the central secure online location for reviewing faxes. It's always good to hear how InterFAX is helping organizations work smarter! We'll take your feedback about the invoices not being automatically sent to your business email account into consideration for future improvements. Thanks for taking the time to leave a review!

Verified User in Primary/Secondary Education
UP
Verified User in Primary/Secondary Education
Mid-Market (51-1000 emp.)
"Electronic Faxing Made Easy for Those Rare Paper-Fax Agencies"
5/5
What do you like best about Upland InterFAX?

Electronic faxing is the easiest way to send faxes out to those few agencies that still require paper fax. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

Personally I don't have many instances where I need to fax so my password/user profile keeps getting deactivated in between uses. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX
Edit edit

It's great to hear that Upland InterFAX is helping you continue to handle customer requests to send items via fax! That makes us happy to heat! Thank you for sharing your experience.

Vicky C.
VC
Vicky C.
Controller
Mid-Market (51-1000 emp.)
"Affordable business e-fax software support"
5/5
What do you like best about Upland InterFAX?

We love the affordability of e-fax by Interfax. The interface is straightforward and easy to use. We like that you can either log on to the website to view the faxes or it sends and alert email notifying users you have a new fax. The interface is clear, simple and user friendly. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

Would like to have multiple user login information within one company account for security purposes. It would be ideal if the basic plan comes with 2-3 different user login credentials Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX
Edit edit

Hi, Vicky! We're thrilled that InterFAX is meeting your business needs and providing a practical solution for offsite employees. That's always good to hear! Just so you know, you are actually able to create an unlimited number of users - even in the basic plan. If you need help or want to learn more about how to do that, be sure to check out our FAQs (https://help.uplandsoftware.com/interfax/2.0/en/getting-started/faq.htm) or contact your CSM. We're always happy to help!

Jabar A.
JA
Jabar A.
Process Specialist
Information Technology and Services
Enterprise (> 1000 emp.)
"Most Efficient"
4.5/5
What do you like best about Upland InterFAX?

Using this tool for sending and receiving fax documents, and not just receiving faxes, the outlook integrated feature enables the auto mail to the specified list, whomever needs that. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

No nothing dislikes on this tools, except minor lags but those are sorted out. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX
Edit edit

Thank you for your feedback, Jabar! We're pleased to hear that you have not encountered any major issues with Upland InterFAX and that it has helped you save time on downloading and managing faxes.

jabar k.
JK
jabar k.
Claims Associate
Information Technology and Services
Enterprise (> 1000 emp.)
"Excellent quality and value"
4.5/5
What do you like best about Upland InterFAX?

the email intergration and bulk dowload batch on using daily basis, so this maste of all software, we can just login and downlaod the received items whenver we needed, and it dosn't require any installation specifc things, Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

Minor bugs like load error while downloadng the batch items Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX
Edit edit

Hi, Jabar. Thank you for sharing your positive experience with our software. We understand the importance of seamless integration and easy access, and we're committed to continuously improving our platform for our users. We really appreciate you taking the time to leave a review!