Fernando C.
FC
Fernando C.
Mid-Market (51-1000 emp.)
"Quick Setup, Virtual Fax Simplified"
3.5/5
What do you like best about Upland InterFAX?

I like that Upland InterFAX is easy to set up, and it only takes a couple of minutes to get going. It's quick and efficient to set up users with fax services in less than 24 hours, unlike using copper lines, which could take a couple of days. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

The UI is a bit buggy. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX
Edit edit

Thank you for your feedback, Fernando! We're pleased that you appreciate the quick and efficient setup process. We understand the importance of a smooth UI and will address the reported bugs to enhance your experience.

CP
Carrita P.
Small-Business (50 or fewer emp.)
"Effortless Lab Ordering, Happy Users"
5/5
What do you like best about Upland InterFAX?

I like how Upland InterFAX makes it easy to order labs, which really helps in sending lab and radiology orders efficiently. It makes my job easier and more time efficient. I also appreciate that the initial setup was very easy. Overall, I've been happy with the program and have no concerns. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

No concerns. It has worked well. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX
Edit edit

Hi, Carrita! We're thrilled to hear that Upland InterFAX has made lab ordering effortless for you! We strive to provide a user-friendly experience and are glad to hear that the initial setup was easy for you. Thank you for your positive feedback!

Don .
D
Don .
Customer Service Rep.
Mid-Market (51-1000 emp.)
"User-Friendly Interface That Makes Everything Convenient!"
4.5/5
What do you like best about Upland InterFAX?

Ease of use, the user-friendly interface...convenience of the product Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

Sometimes it makes you log in after navigating to different parts of the interface... Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX
Edit edit

Hi, Don! Thank you for your positive feedback on the ease of use and user-friendly interface of Upland InterFAX. We understand the frustration of having to log in multiple times and will strive to enhance the seamless navigation experience for our users. We really appreciate you taking the time to leave a review!

Michael K.
MK
Michael K.
Authorizations Coordinator
Mid-Market (51-1000 emp.)
"Convenient Service with Excellent Customer Support"
4.5/5
What do you like best about Upland InterFAX?

Convenient and excellent customer service Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

Nothing but I do wish they kept records of faxes sent for longer period of time Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX
Edit edit

Thanks, Michael! We're glad to hear that you find our service convenient and that you appreciate our excellent customer support.

Shamika S.
SS
Shamika S.
Medical
Small-Business (50 or fewer emp.)
"Convenient, Easy Web Access and easy to use"
5/5
What do you like best about Upland InterFAX?

Having access to via web is very convenient and easy Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

i haven't noticed anything that has caught my attention that i dislike Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX
Edit edit

We're glad to hear that you find our web access convenient and easy to use, Shamika! Thank you for your positive feedback!

Michael M.
MM
Michael M.
Registered Certified Peer Recovery Specialist
Mid-Market (51-1000 emp.)
"Effortlessly Reliable Fax Service"
5/5
What do you like best about Upland InterFAX?

I love the simplicity and consistency of Upland InterFAX. The send fax feature is invaluable, but the fax history has been a lifesaver more than once. I find the initial setup very easy and user-friendly. I have not had a single problem with the system! Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

None! Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX
Edit edit

Hi Michael! We're thrilled to hear that you find Upland InterFAX to be simple, consistent, and invaluable for your faxing needs. We're also glad to hear that the system has been reliable for you. Thank you for your feedback!

Verified User in Hospital & Health Care
UH
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"Slow to Load, Needs Better Fax Organization and Visual Clarity"
2.5/5
What do you like best about Upland InterFAX?

It works reasonably well and gets the faxes to their destination. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

It is slow to load when I print to fax. I wish the list of my faxes was organizable (folders) or color coded for different destination groups. Visually it is a little flat. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX
Edit edit

Thank you for taking the time to leave a review! We apologize for the slow loading time when printing to fax. Our team is constantly working on improving the performance to provide a better user experience.

Kattie M.
KM
Kattie M.
General Manager
Small-Business (50 or fewer emp.)
"Interfax Review"
5/5
What do you like best about Upland InterFAX?

System is user friendly. Very easy to use and holds fax history for a while back as well. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

I don't like that you can not get customer servive live most of the time when calling. I usually have to leave a message and they get back to me. My business depends on access to my faxes so I need instant access to someone live. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX
Edit edit

Hi, Kattie! We're pleased to hear that you find our system easy to use and reliable for your daily faxing needs. We take your feedback about live customer service availability seriously and are committed to improving our support options for a better customer experience. Be sure to check out our help website as well - hopefully it also helps with any immediate issues you might have! https://help.uplandsoftware.com/interfax/2.0

VA
Victor A.
"Efficient Fax Solution, Needs Better Confirmation"
4.5/5
What do you like best about Upland InterFAX?

I like how we can upload information quickly and efficiently using Upland InterFAX. The setup process was simple; all I needed was to get my user ID and set up my password. It's been great for us as it offers an alternative way to contact facilities when phone calls aren't working. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

I wish there was a way to confirm that the fax was received successfully. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX
Edit edit

Hi, Victor! Thanks for taking the time to leave a review of Upland InterFAX. We're really glad to hear that you find the service efficient and easy to use! We really strive to keep the setup process as simple as we can, so it's good to know it worked so well for you. And good news - you can receive confirmations that your faxes were received successfully! There are a few ways to set this up including through automatic email notifications (Preferences > Outgoing > Authentication & Feedback). If you have any questions or run into any issues with this, don't hesitate to reach out to our support team. We're happy to help!

Matt A.
MA
Matt A.
Small-Business (50 or fewer emp.)
"Responsive Support and Custom Solutions for Faxing Needs"
5/5
What do you like best about Upland InterFAX?

Lots of potential for further integration if we choose. Review collected by and hosted on G2.com.

What do you dislike about Upland InterFAX?

A little more control over the assigned phone numbers and area codes. Review collected by and hosted on G2.com.

Response from Ginger Swann of Upland InterFAX
Edit edit

Thank you for your positive feedback, Matt! We're happy to hear that you find our support friendly and responsive, and that the initial setup was simple for you. We appreciate your business and look forward to continuing to provide you with excellent service.