# Upland InterFAX Reviews **Vendor:** Upland Software **Category:** [Online Fax Software](https://www.g2.com/categories/online-fax) **Average Rating:** 4.6/5.0 **Total Reviews:** 132 ## About Upland InterFAX Upland InterFAX is an enterprise-class cloud fax solution designed to facilitate the sending and receiving of documents for global organizations. This innovative platform streamlines digital workflows while enhancing fax capabilities for AI-driven data processing. By leveraging cloud technology, InterFAX allows businesses to operate efficiently, regardless of their physical location, making it an essential tool for modern workplaces. The target audience for Upland InterFAX includes businesses of all sizes that require reliable and secure document transmission. This solution is particularly beneficial for organizations with remote workforces, as it enables employees to manage their faxing needs from anywhere, thus improving productivity. InterFAX is well-suited for industries such as healthcare, finance, and legal services, where secure document handling is paramount. With its robust features, it addresses the challenges of traditional faxing methods by offering a more streamlined and efficient approach. One of the key features of Upland InterFAX is its seamless integration with various applications, allowing users to incorporate faxing capabilities directly into their existing workflows. This is complemented by a scalable and customizable Developer API, which provides organizations with the flexibility to tailor the solution to their specific needs. By automating fax processes, businesses can reduce manual errors and save time, ultimately leading to enhanced operational efficiency. Additionally, Upland InterFAX prioritizes security, ensuring that sensitive information is protected during transmission. The platform complies with industry standards, making it a trustworthy choice for organizations that handle confidential documents. The ability to enhance faxes for AI-driven data processing further distinguishes InterFAX from traditional fax solutions, as it enables users to extract valuable insights from their documents, facilitating better decision-making. Overall, Upland InterFAX stands out in the cloud fax category by offering a comprehensive solution that meets the demands of modern businesses. Its combination of ease of use, robust security features, and integration capabilities makes it a valuable asset for organizations looking to improve their document management processes. By embracing this cloud-based solution, companies can enhance their workflows and adapt to the evolving landscape of remote work. ## Upland InterFAX Pros & Cons **What users like:** - Users find Upland InterFAX to be **easy to use** , appreciating its straightforward setup and convenient email notifications. (35 reviews) - Users love the **easy setup and user-friendly design** of Upland InterFAX, appreciating its paperless efficiency and HIPAA compliance. (33 reviews) - Users appreciate the **simple setup and user-friendly interface** of Upland InterFAX, enhancing efficiency in faxing tasks. (14 reviews) - Users find Upland InterFAX's **setup ease** exceptional, enabling quick access to faxing with minimal effort. (12 reviews) - Users commend the **ultra reliability** of Upland InterFAX, ensuring fast and issue-free fax delivery every time. (10 reviews) - Affordable (8 reviews) - Customization (6 reviews) - Email Notifications (6 reviews) - Helpful (6 reviews) - Convenience (5 reviews) **What users dislike:** - Users often face **fax issues** like junk faxes and limited customer support, impacting their business communication. (10 reviews) - Users struggle with the **limited export options** for line items, making it difficult to locate important bills. (2 reviews) - Users find the **limited customization** of Upland InterFAX frustrating, as it doesn't cater well to individual user needs. (2 reviews) - Users experience **messaging issues** with Upland InterFAX, as fail notices are restricted and password reset emails often go missing. (2 reviews) - Users note the interface feels **outdated** , yet it remains efficient and reliable for their needs. (2 reviews) - Outdated Information (2 reviews) - App Stability (1 reviews) - Billing Issues (1 reviews) - Complex Usability (1 reviews) - Users find the **contact management process confusing** , especially when adding contacts and using the search functionality. (1 reviews) ## Upland InterFAX Reviews ### 1. Reliable Tool for Effortless Fax Management **Rating:** 5.0/5.0 stars **Reviewed by:** Stacey F. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about Upland InterFAX?** I like having my own individual InterFAX, which means I don't have to wait to find out if an important fax didn't go through or if there was an error. Being able to see past work is really helpful too. These features are especially beneficial when working for a small company, as they allow for more control and transparency in communication. **What do you dislike about Upland InterFAX?** Could it be a little easier to print what was sent? or showing the document was received. I think it's more of an understanding of how the product works. It was self-taught when the product was offered to us to use. **What problems is Upland InterFAX solving and how is that benefiting you?** I use Upland InterFAX for faxing proofs to banks efficiently. It allows me to see past work and track important document statuses without waiting or errors. It also eliminates the issue of a single person controlling fax visibility. ### 2. Effortless Faxing with Seamless Notifications **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Upland InterFAX?** I really appreciate the convenience of Upland InterFAX's fax notifications, which alert us when a fax has come through and indicate whether faxes have been delivered successfully or failed. This makes our workflow more efficient since we receive timely notifications of incoming faxes. Additionally, being a virtual platform, I don't have to worry about the fax line being down or having to purchase paper for printing. It integrates seamlessly with our processes by allowing us to attach PDFs to our files easily, ensuring everything is fast and efficient. The initial setup was very easy and painless, and the training was simple, which allowed us to start using the platform right away. **What do you dislike about Upland InterFAX?** There's nothing I dislike about Upland InterFax. **What problems is Upland InterFAX solving and how is that benefiting you?** I don't worry about fax lines being down or buying paper. It's fast to attach PDFs to our files. Timely notifications for incoming faxes and delivery status improve efficiency. **Official Response from Ginger Swann:** > We're thrilled to hear that you find Upland InterFAX easy to use and cost effective, and that the implementation and integration process was simple for you. We're also glad to hear that you appreciate the delivery confirmation feature and the ability to manage the fax queue with multiple users. Thank you for your positive feedback! ### 3. Two Thumbs Upland! **Rating:** 5.0/5.0 stars **Reviewed by:** Frank M. | IT Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Upland InterFAX?** Upland's Interfax is very straightforward to use. Typically, it only needs to be set up once, or when new users are added, and there is no need for ongoing monitoring. Users can easily send outbound faxes directly from their Outlook email by simply attaching a document. We have also configured inbound faxes to be delivered to distribution lists, which makes it fit seamlessly into our existing workflows. There is no need for users to log in to the cloud-based software at any point. Additionally, Upland's Account Executive and Support Team are always extremely helpful and responsive. They are able to provision a new fax line and user in less than an hour, which enables us to respond quickly to new business and operational needs. **What do you dislike about Upland InterFAX?** As an admin, I found the online documentation to be somewhat basic at times. However, once you become familiar with the configuration process, managing the system becomes quite straightforward. One area I think could use improvement is the transaction history. Outbound Fax history is only kept for around 30 days, while inbound history is retained for a year. If you need to reconcile your activity with invoices, it's important to export reports before the data is archived. **What problems is Upland InterFAX solving and how is that benefiting you?** Upland Interfax was easily integrated into our new RCM software, as well as to our CRM software. That enabled us to deploy consistent workflows we had in place with our prior vendor and at a more affordable price point for our smaller company. Controlling costs always comes into play in a smaller organization. **Official Response from Ginger Swann:** > Thank you for your detailed feedback, Frank! It made our day! We're glad to hear that Upland InterFAX has been straightforward to use and seamlessly integrated into your existing workflows. We appreciate your input on the online documentation and transaction history, and we will take that into consideration for future improvements. ### 4. Effortless Faxing, Saves Time and Money **Rating:** 5.0/5.0 stars **Reviewed by:** Riley M. | medical records and insurance claims, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2025 **What do you like best about Upland InterFAX?** I appreciate that Upland InterFAX helps me go paperless, which allows me to save money, time, and energy when sending a fax. I find it very very easy to set up, and it really helps when sending paperwork to a doctor's office a lot. **What do you dislike about Upland InterFAX?** I don't like that when I paste the fax number, it does not accept the brackets (). It would be better if it allowed fax numbers like (234)-567-8910. **What problems is Upland InterFAX solving and how is that benefiting you?** I use Upland InterFAX to go paperless, send to many fax numbers, and organize. It saves money, time, and energy by eliminating the need for physical faxes. **Official Response from Ginger Swann:** > Hi, Riley! We're pleased to hear that our support team has been responsive and helpful in resolving any account access issues. We strive to provide excellent communication and support to ensure a positive experience for our users. We really appreciate your feedback and will take it into future considerations! ### 5. Convenient, Affordable Fax Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Nancy U. **Reviewed Date:** February 03, 2026 **What do you like best about Upland InterFAX?** I find Upland InterFAX to be an easy service to use. I get the information right to my email, which is very convenient. The convenience is especially appreciated because I don't use the service often, and it's not something I want to spend a lot of money on, so the affordability is a big plus. Setting it up was very easy too; I just created an account and was good to go. **What do you dislike about Upland InterFAX?** I get a lot of junk faxes, not sure if that could be something they could address. **What problems is Upland InterFAX solving and how is that benefiting you?** Upland InterFAX makes it easy to fax online, delivering information directly to my email. It's convenient, affordable, and perfect for my occasional faxing needs in my private practice therapy group. ### 6. Interfax Review **Rating:** 5.0/5.0 stars **Reviewed by:** Kattie M. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2025 **What do you like best about Upland InterFAX?** System is user friendly. Very easy to use and holds fax history for a while back as well. **What do you dislike about Upland InterFAX?** I don't like that you can not get customer servive live most of the time when calling. I usually have to leave a message and they get back to me. My business depends on access to my faxes so I need instant access to someone live. **What problems is Upland InterFAX solving and how is that benefiting you?** I am not aware of any problems that Interfax is solving. I use it for faxing my clients daily and if I have any issues or concerns they get back to me right away. **Official Response from Ginger Swann:** > Hi, Kattie! We're pleased to hear that you find our system easy to use and reliable for your daily faxing needs. We take your feedback about live customer service availability seriously and are committed to improving our support options for a better customer experience. Be sure to check out our help website as well - hopefully it also helps with any immediate issues you might have! https://help.uplandsoftware.com/interfax/2.0 ### 7. Efficient Fax Solution, Needs Better Confirmation **Rating:** 4.5/5.0 stars **Reviewed by:** Victor A. **Reviewed Date:** January 20, 2026 **What do you like best about Upland InterFAX?** I like how we can upload information quickly and efficiently using Upland InterFAX. The setup process was simple; all I needed was to get my user ID and set up my password. It's been great for us as it offers an alternative way to contact facilities when phone calls aren't working. **What do you dislike about Upland InterFAX?** I wish there was a way to confirm that the fax was received successfully. **What problems is Upland InterFAX solving and how is that benefiting you?** Upland InterFAX provides an alternative way to contact facilities when phone calls fail. I like how quickly and efficiently we can upload information. **Official Response from Ginger Swann:** > Hi, Victor! Thanks for taking the time to leave a review of Upland InterFAX. We're really glad to hear that you find the service efficient and easy to use! We really strive to keep the setup process as simple as we can, so it's good to know it worked so well for you. And good news - you can receive confirmations that your faxes were received successfully! There are a few ways to set this up including through automatic email notifications (Preferences > Outgoing > Authentication & Feedback). If you have any questions or run into any issues with this, don't hesitate to reach out to our support team. We're happy to help! ### 8. Effortless Setup and Reliable Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Ashli N. | Medical Biller and A/R Follow Up Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Upland InterFAX?** I appreciate the simplicity and easy setup of Upland InterFAX, making it very user-friendly for my team. The reliability of receiving faxes from insurance companies saves me a lot of time on follow-up calls, which is crucial in my medical billing role. Additionally, the user interface is incredibly simple and reliable, which greatly stands out from the competition. The affordable pricing is also a major advantage. **What do you dislike about Upland InterFAX?** Can’t think of anything! **What problems is Upland InterFAX solving and how is that benefiting you?** I use Upland InterFAX for reliable fax communications, eliminating missed deliveries and saving time by reducing follow-up calls, which are crucial in my medical billing role. **Official Response from Ginger Swann:** > Hi, Ashli! We are pleased to hear that Interfax has solved the issue of missed faxes for your company, and we are glad that our service has been beneficial to you. Thank you for choosing Upland Interfax for your online faxing needs. ### 9. Effortless Data Extraction and Export Workflow **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2026 **What do you like best about Upland InterFAX?** The workflow where we have data extraction actions and a web service action to export data. **What do you dislike about Upland InterFAX?** In the workflow, there is an export action, but it does not allow us to export the CSV file for line items. **What problems is Upland InterFAX solving and how is that benefiting you?** Interfax addresses the challenge of extracting data and integrating it with our CRM. This solution helps streamline the process, making it easier to connect important information directly to our system. **Official Response from Ginger Swann:** > Thanks so much for taking the time to leave a review for InterFAX! We're glad to hear that you find our data extraction and export workflow beneficial for your CRM integration. Just knowing that you're able to simplify these processes puts a big smile on our face! We really appreciate your feedback on the CSV export as well. InterFAX exports do actually support the creation of CSV files - if you would like help with that, you can reach out to your CSM or email us at interfax-support@uplandsoftware.com. Thanks again! ### 10. Effortlessly Transitioned from Fax Machines **Rating:** 4.0/5.0 stars **Reviewed by:** Greg B. **Reviewed Date:** January 23, 2026 **What do you like best about Upland InterFAX?** I like that Upland InterFAX provides users with a central secure online location to review both previous and current faxes. **What do you dislike about Upland InterFAX?** I don't like that the invoices aren't automatically sent to our business email account every month. **What problems is Upland InterFAX solving and how is that benefiting you?** Upland InterFAX solves the need to maintain copper fax lines and fax machines, providing a secure online location for reviewing faxes. **Official Response from Ginger Swann:** > Hi, Greg! We're glad to hear that you like the central secure online location for reviewing faxes. It's always good to hear how InterFAX is helping organizations work smarter! We'll take your feedback about the invoices not being automatically sent to your business email account into consideration for future improvements. Thanks for taking the time to leave a review! ### 11. Electronic Faxing Made Easy for Those Rare Paper-Fax Agencies **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Upland InterFAX?** Electronic faxing is the easiest way to send faxes out to those few agencies that still require paper fax. **What do you dislike about Upland InterFAX?** Personally I don't have many instances where I need to fax so my password/user profile keeps getting deactivated in between uses. **What problems is Upland InterFAX solving and how is that benefiting you?** Able to continue to handle my customer requests to send items via fax. **Official Response from Ginger Swann:** > It's great to hear that Upland InterFAX is helping you continue to handle customer requests to send items via fax! That makes us happy to heat! Thank you for sharing your experience. ### 12. Affordable business e-fax software support **Rating:** 5.0/5.0 stars **Reviewed by:** Vicky C. | Controller, Mid-Market (51-1000 emp.) **Reviewed Date:** May 05, 2025 **What do you like best about Upland InterFAX?** We love the affordability of e-fax by Interfax. The interface is straightforward and easy to use. We like that you can either log on to the website to view the faxes or it sends and alert email notifying users you have a new fax. The interface is clear, simple and user friendly. **What do you dislike about Upland InterFAX?** Would like to have multiple user login information within one company account for security purposes. It would be ideal if the basic plan comes with 2-3 different user login credentials **What problems is Upland InterFAX solving and how is that benefiting you?** We need a fax service but does not want to have a traditional physical machine in the office. This allow all offsite employees to easily access and send fax which is more efficient and practical. The ease of being able to forward the faxes via email is beneficiary to the efficiency of the business. **Official Response from Ginger Swann:** > Hi, Vicky! We're thrilled that InterFAX is meeting your business needs and providing a practical solution for offsite employees. That's always good to hear! Just so you know, you are actually able to create an unlimited number of users - even in the basic plan. If you need help or want to learn more about how to do that, be sure to check out our FAQs (https://help.uplandsoftware.com/interfax/2.0/en/getting-started/faq.htm) or contact your CSM. We're always happy to help! ### 13. Most Efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Jabar A. | Process Specialist , Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Upland InterFAX?** Using this tool for sending and receiving fax documents, and not just receiving faxes, the outlook integrated feature enables the auto mail to the specified list, whomever needs that. **What do you dislike about Upland InterFAX?** No nothing dislikes on this tools, except minor lags but those are sorted out. **What problems is Upland InterFAX solving and how is that benefiting you?** Am receiving the faxes on daily basis more than 100 for a day. And if I need download those as a batch, it can be downloaded as batch, and we can use the filters as well. It has resolved my major time spend on downloading. **Official Response from Ginger Swann:** > Thank you for your feedback, Jabar! We're pleased to hear that you have not encountered any major issues with Upland InterFAX and that it has helped you save time on downloading and managing faxes. ### 14. Excellent quality and value **Rating:** 4.5/5.0 stars **Reviewed by:** jabar k. | Claims Associate, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2025 **What do you like best about Upland InterFAX?** the email intergration and bulk dowload batch on using daily basis, so this maste of all software, we can just login and downlaod the received items whenver we needed, and it dosn't require any installation specifc things, **What do you dislike about Upland InterFAX?** Minor bugs like load error while downloadng the batch items **What problems is Upland InterFAX solving and how is that benefiting you?** making the fax items can be avilable throught the company systems, getting email the he specific listed people **Official Response from Ginger Swann:** > Hi, Jabar. Thank you for sharing your positive experience with our software. We understand the importance of seamless integration and easy access, and we're committed to continuously improving our platform for our users. We really appreciate you taking the time to leave a review! ### 15. Unique PayGo and Email fax service **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel K. | Currently retired, but I was a computer support tech, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2025 **What do you like best about Upland InterFAX?** I have used InterFAX for almost 20 years, I think. I do not fax regularly, and this is the only reliable service that had a pay-as-you-go fee schedule. Rather than paying monthly for a service that I used rarely, I could load money into my account and send faxes as needed. **What do you dislike about Upland InterFAX?** I would like it if I could print a FAX report showing a successful transmission with a date/time stamp for my records. The table of outgoing faxes is not convincing to some clients who say they did not receive a fax I sent to them. **What problems is Upland InterFAX solving and how is that benefiting you?** Initially, I managed a list of members of an agricultural association. I had to send emails to members with announcements and other documents, but a few of the bigger members did not look at their emails. They preferred to receive fax messages. Rather than make separate provisions for communications, I wanted an email-to-fax service that would let me send mass emails to the member list while the fax-only members received their messages by fax automatically and seamlessly. This has saved me considerable trouble (I would often forget to give the fax-only members their special treatment, and they would miss announcements) Other email to fax services required that I pay a recurring monthly fee whether I used them or not. InterFAX allowed me to load my account with money to cover faxes, only charging me for faxes that I actually sent. This has been easy and inexpensive. I also make use of this service for personal faxes when I have needed to send faxes. **Official Response from Ginger Swann:** > Hi, Daniel - Thank you for sharing your positive experience with Upland InterFAX. We understand the importance of having a reliable and cost-effective solution for your faxing needs. We will take your feedback about the outgoing fax report into account for future enhancements. ### 16. Love EASE of use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2025 **What do you like best about Upland InterFAX?** I really love how easy it is to use this service. I can send mutiple faxes at once and not have to wait for the line to be clear like in traditional faxing methods. Faxes come through quickly, saves on ink and paper and I also don't have to worry about faxes getting misplaced. I can easily track what is coming in, going out, what failed (due to poor fax number), etc. I use this every day, several times a day. Really a game changer! **What do you dislike about Upland InterFAX?** I have not come accross anything i dislike. **What problems is Upland InterFAX solving and how is that benefiting you?** having to wait for a clear line to use fax machine. Issues with paper jam, waste of ink and paper. **Official Response from Ginger Swann:** > Thank you for sharing your positive experience with Upland InterFAX! We're glad to hear that our service has helped you save time, ink, and paper while providing a seamless faxing experience. We love hearing it! ### 17. Simple, works well **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Upland InterFAX?** I like that I can purchase packages of outbound faxes. It is relatively simple to use. I appreciate that it is HIPAA compliant **What do you dislike about Upland InterFAX?** I don't like that I cannot purchase packages of inbound faxes. The plans offered seem to be for large companies instead of sole proprietors. **What problems is Upland InterFAX solving and how is that benefiting you?** Sending HIPAA compliant faxes. **Official Response from Ginger Swann:** > Thank you for your feedback! We're pleased that you find our outbound fax packages simple to use and appreciate our HIPAA compliance. We understand your frustration with the lack of inbound fax packages and the plans available. We will take your feedback into consideration for future improvements. ### 18. Easy to use - great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Amy D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Upland InterFAX?** Interfax is so easy to use. And, it allows me to have a fax service digitally. I love that it is paperless. The customer service is great to work with and very helpful. Plus, it is HIPPA compliant. Win, win, win. It is also very reasonably priced. **What do you dislike about Upland InterFAX?** I can't think of anything that I don't like about Upland InterFAX. **What problems is Upland InterFAX solving and how is that benefiting you?** InterFAX allows my private practice to send and receive referrals easily, paperless and within compliance standards. **Official Response from Ginger Swann:** > Thank you for your positive feedback, Amy! We're glad to hear that InterFAX is meeting your needs for a paperless and compliant fax service. Our team is dedicated to providing excellent customer service and we're happy to hear that it has been helpful for you. It's a win/win for sure! ### 19. 100% Satisfied Client since 2012 **Rating:** 5.0/5.0 stars **Reviewed by:** Steve L. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Upland InterFAX?** I've been using interfax for the last 13 years we recently rebuilt our entire content management system and chose to use their services again Very satisfied with this company. Kaleb is a great customer service rep he always takes care of my company. Steve Lewis CEO Guest Trends Inc. **What do you dislike about Upland InterFAX?** Nothing, all good! I truly have nothing bad to say about them. **What problems is Upland InterFAX solving and how is that benefiting you?** We use them to set up a content management software system for our company who helps hotels with websites and online reservations. **Official Response from Ginger Swann:** > Thank you for your kind words, Steve! We're pleased to hear that our services have been beneficial for your company and that Kaleb has provided excellent support. We're grateful for your continued trust and support. ### 20. Interfax **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa K. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Upland InterFAX?** Very easy to use the web portal, easy to send and receive faxes. **What do you dislike about Upland InterFAX?** I have not found anything that is difficult with this site. **What problems is Upland InterFAX solving and how is that benefiting you?** Our business uses it to send and receive faxes. **Official Response from Ginger Swann:** > Hi, Lisa! We appreciate your feedback and are pleased that our service is meeting your business needs for sending and receiving faxes. ### 21. Makes faxing easy **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2025 **What do you like best about Upland InterFAX?** I love how easy it is to fax documents without having to print them first. **What do you dislike about Upland InterFAX?** Sometimes it goes down and then I have to fax documents "the old way" by printing and using a fax machine. **What problems is Upland InterFAX solving and how is that benefiting you?** It makes faxing more efficient and it saves paper. **Official Response from Ginger Swann:** > We're glad to hear that you find Upland InterFAX easy to use for faxing documents without having to print them first. Thanks for taking the time to leave a review! ### 22. Perfectly reliable fax service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Upland InterFAX?** Based online, so we don't need any fax receiving or sending hardware. This reduces the total cost of using and maintaining it. **What do you dislike about Upland InterFAX?** I am hard-stretched to find anything I dislike it. It has had 100% reliability the whole time we have used it. **What problems is Upland InterFAX solving and how is that benefiting you?** We previously had onsite PBX hardware that had fax reception over VOIP. Fax reception over VOIP is usually unreliable, and we would miss pages, or have streaks in faxes. It also had to be maintained (security updates, checking uptime etc.). I switched us to InterFAX and it has been flawless. Faxes are received perfectly. Additionally we can send faxes from the web interface, or via email. Although only one member of staff takes advantage of sending faxes vs the physical fax machine we use to send, it's still beneficial. **Official Response from Ginger Swann:** > We're delighted to hear that you find our online fax service reliable and beneficial for your business needs. Thank you for sharing your positive experience with InterFAX! ### 23. Interfax: A Smarter Way to Fax Online **Rating:** 4.0/5.0 stars **Reviewed by:** Ashley G. | Donation Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Upland InterFAX?** Upland interfax offers reliable, secure cloud faxing with strong encryption and HIPAA compliance, making it ideal for industries like mine in healthcare. I appreciate the layout of the website and how easy it is to send a receive faxes. Their support is responsive, and uptime is excellent. **What do you dislike about Upland InterFAX?** Interface feels a little bit outdated, but other than that, I have no complaints! **What problems is Upland InterFAX solving and how is that benefiting you?** Interfax offers TLS encryption, audit trails, and data residency options to ensure compliance and secure transmissions. **Official Response from Ginger Swann:** > Hi, Ashley! It's great to hear that our security features like TLS encryption and data residency options are benefiting your industry and ensuring compliance. We're dedicated to providing a secure and reliable faxing solution for healthcare and other sensitive industries. We'll take your mention of the user interface under consideration for product improvements. Really appreciate your kind review! ### 24. Very reliable web service based eFaxing with excellent API **Rating:** 5.0/5.0 stars **Reviewed by:** John W. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2024 **What do you like best about Upland InterFAX?** I have been using eFax for many years. Initially my experience was with an on premise eFax server which became a big concern for disaster recovery. Moving to InterFax was very smooth and has been ultra reliable. **What do you dislike about Upland InterFAX?** While it is affordable, faxing is no longer leading edge technology. I think a rate cut is in order. **What problems is Upland InterFAX solving and how is that benefiting you?** We still have business partners that want to send us faxes. InterFax converts that to PDF and emails to us so we can then put into computer workflows in our custom Transporation Management System. While most of our business partners use email for documents we send them, some still want fax and InterFax allows us to seamlessly send in either format. **Official Response from Ginger Swann:** > Hi, John. Thank you for your feedback on our pricing. We are constantly evaluating our pricing structure to ensure it remains competitive in the market. We're thrilled to hear how smooth your transition was to cloud from on prem! That's what we aim for! ### 25. Interfax review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Upland InterFAX?** We evaluated InterFAX as an alternative to traditional eFax, and found that sending via email was simple and convenient. The ability to track logs was also helpful for audit compliance. **What do you dislike about Upland InterFAX?** However, one drawback was the lack of an automatic retry policy for failed transmissions—users had to manually resend in those cases **What problems is Upland InterFAX solving and how is that benefiting you?** We evaluated InterFAX as an alternative to traditional eFax, and found that sending via email was simple and convenient. The ability to track logs was also helpful for audit compliance. However, one drawback was the lack of an automatic retry policy for failed transmissions—users had to manually resend in those cases **Official Response from Ginger Swann:** > Thank you for sharing your experience with InterFAX! We're pleased that you found sending via email simple and convenient, and that the ability to track logs was helpful for audit compliance. InterFAX automatically retries three to five times before sending a failed confirmation, so if it's showing up as a failed in your outbound queue, it's already attempted sending three to five times and has not received a successful submission. We decided to limit the retry attempts to 3-5 in order to protect server efficiency. If you're still having an issue with this, please reach out to your Customer Success Manager and we're happy to help! ### 26. Fairly Easy to Use **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2025 **What do you like best about Upland InterFAX?** The interface is clean and basic. Once logged in, I was able to send the fax fairly quickly. **What do you dislike about Upland InterFAX?** The help section is not robust. I really had to dig around to find what a cover page is and how to set up a template. Other than that, this is simple to use. **What problems is Upland InterFAX solving and how is that benefiting you?** It's not solving any problems. It provides a means to quickly send fax responses out to government agencies. **Official Response from Ginger Swann:** > Thank you for sharing your experience. We're pleased to hear that you found our interface easy to use. We understand your feedback about the help section and sent it directly to our product support team. They are assessing the help section to find ways to make it more streamlined and easy to access the information you're looking for. We appreciate your support and hope to continue serving you in the future. ### 27. Faxing in the modern day **Rating:** 4.0/5.0 stars **Reviewed by:** Dustin B. | IT Support Mgr, Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2024 **What do you like best about Upland InterFAX?** There is the ability to send with your email client and via the web portal. **What do you dislike about Upland InterFAX?** Settings could be condensed into one main page instead of several different pages. **What problems is Upland InterFAX solving and how is that benefiting you?** There are still some people that use faxes for paperwork. This is a great alternative to needing the logistical infrastructure needed to have a fax machine and analog line. The ability to send/receive faxes via email client is fairly easy to use. **Official Response from Ginger Swann:** > Hi, Dustin. Thank you for sharing your positive experience with Upland InterFAX. We're pleased to hear that our service has provided a convenient solution for sending and receiving faxes through your email client. We take your feedback on the user interface and limitations seriously and we are continually making updates - I think you'll be very pleased with the product releases planned over the next few months! As always, we can help in any way, please don't hesitate to reach out. Thanks again! ### 28. Excellent functionality and Ease of use!! **Rating:** 5.0/5.0 stars **Reviewed by:** Carl B. | Expert en reglémentation / Regulatory Expert, Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about Upland InterFAX?** Exceptionally easy to use and well integrated into existing workflows. This does a great job at facilitating faxing and keeping records. **What do you dislike about Upland InterFAX?** Nothing - it is a phenomenal product and exceeded my expectations. **What problems is Upland InterFAX solving and how is that benefiting you?** Being continuously on the go and needing to have fax capability from home office, remote, and including all of my devices. **Official Response from Ginger Swann:** > Hi, Carl! We're thrilled to hear that you find Upland InterFAX so easy to use and integrate into your existing workflows. Thank you for your positive feedback! ### 29. Amazing E-FAX Solution from Upland Interfax! **Rating:** 5.0/5.0 stars **Reviewed by:** Chandan K. | Administrative Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2024 **What do you like best about Upland InterFAX?** I recently started using the Upland Interfax E-FAX solution, and I must say, it has been a game-changer for my business! The user interface is very simple and intuitive, making it easy to send and receive faxes without any hassle. I really appreciate the speed and reliability of the service. Faxes go through quickly, and I’ve never faced any issues with delivery. Plus, the ability to send faxes directly from my email saves me so much time! Overall, I highly recommend Upland Interfax E-FAX to anyone looking for a reliable and efficient fax solution. It has truly simplified my work and improved my productivity. Great job, team! **What do you dislike about Upland InterFAX?** So far so good, because the customer support team is very helpful and responsive. They assisted me with my queries promptly, which made the whole process smooth and enjoyable. **What problems is Upland InterFAX solving and how is that benefiting you?** The primary concern was being portable with FAX, and Interfax has already solved it. We have primarily use of FAX for sending documents to different insruance companies and InterFax is our best companion in doing all these tasks. **Official Response from Ginger Swann:** > Hi, Chandan. We're pumped to hear that our cloud fax solution has been a game-changer for your business! We take pride in providing a simple and intuitive user interface, along with speedy and reliable service. Thank you for recommending us! ### 30. Reliable and Stable product to use **Rating:** 4.0/5.0 stars **Reviewed by:** Naveen V. | VP of Development, Small-Business (50 or fewer emp.) **Reviewed Date:** March 29, 2025 **What do you like best about Upland InterFAX?** It is quite stable and reliable. We don't need to worry about setting up fax as it is very easy to integrate with their APIs. We have been using for last 10 years and never had any issues. **What do you dislike about Upland InterFAX?** If you are faxing in large volumes then it might get expensive **What problems is Upland InterFAX solving and how is that benefiting you?** Within our platform we have a functionality to fact the patient documents. Intefax helps us with their faxing solution **Official Response from Ginger Swann:** > Thank you, Naveeen! We're thrilled to hear that you find Upland InterFAX stable and reliable, and that it has been easy to integrate with our APIs. We appreciate your loyalty over the last 10 years. ### 31. Interfax has been solid providing the features I need to streamline faxes in my business. **Rating:** 4.0/5.0 stars **Reviewed by:** Michael K. | Quality Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Upland InterFAX?** - The API connection is essential. - Easily sending and receiving faxes digitally. **What do you dislike about Upland InterFAX?** - A formal test environment is not present. - The search is still very clunky. I dont find it to be stright forward. - I dont like the way adding contacts works. The way of adding it in groups is confusing. I wish it was displayed more in a list form. **What problems is Upland InterFAX solving and how is that benefiting you?** - Medical centers send us faxes that we have to receive and organize to members. - This used to be manual, however, now Interfax allows us to automate a portion of this process. **Official Response from Ginger Swann:** > Hi, Michael! Thanks for your review. We're glad to hear that you find our API connection so convenient and that InterFAX has helped streamline your business's faxing process. We do have the ability to set up some areas for testing and your account manager can give you more information about that. We're continually looking to make improvements to our product and we really appreciate your input! We'll pass these suggestions on to our development team as they continue to plan for future improvements. ### 32. Very Good Faxing Service **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon V. | Practice Manager, Veterinary, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Upland InterFAX?** Interfax is very easy to use. Very few faxes get bounced back to us. **What do you dislike about Upland InterFAX?** I have no issues with Interfax. I think it is a very good product. **What problems is Upland InterFAX solving and how is that benefiting you?** Interfax allows us to quickly send prescription requests back to all of the online pharmacies that our clients use. **Official Response from Ginger Swann:** > Hi, Shannon! Thank you for sharing your positive experience with InterFAX. We're happy to hear that it simplifies your process for sending prescriptions! ### 33. This phrase is already in English and does not require translation. It is a statement indicating that something functions as required or expected. **Rating:** 2.5/5.0 stars **Reviewed by:** Cindy W. | Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Upland InterFAX?** The text is already in English and does not require translation. It describes a design that is simple and minimalist, fulfilling its intended function. **What do you dislike about Upland InterFAX?** It's hard to find where to find the bills if that's what I care about. I have to really dig for it rather than being easy to find. **What problems is Upland InterFAX solving and how is that benefiting you?** We need to fax data to the doctors. **Official Response from Ginger Swann:** > Thanks, Cindy! We're pleased to hear that you appreciate Upland InterFAX's simple design. We understand your frustration in finding bills and will work on making the billing information more easily accessible. Thank you for choosing Upland InterFAX for faxing data to doctors. ### 34. Easy and secure **Rating:** 4.5/5.0 stars **Reviewed by:** Dan F. | VP, Mid-Market (51-1000 emp.) **Reviewed Date:** June 12, 2025 **What do you like best about Upland InterFAX?** Was most compliant of the fax solutions we investigated. **What do you dislike about Upland InterFAX?** I'm not using it enough to have a helpful comment. **What problems is Upland InterFAX solving and how is that benefiting you?** Solution for faxed payment notifcations. **Official Response from Ginger Swann:** > Thank you for your feedback, Dan. We're happy to hear that Upland InterFAX is compliant with your needs. If you have any specific suggestions for improvement, we'd love to hear them. ### 35. Simplying our Workflows with InterFax **Rating:** 5.0/5.0 stars **Reviewed by:** Daisy V. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2024 **What do you like best about Upland InterFAX?** Upland InterFax has many attributes: ease of implementation and use, great pricing, number of features such as: fax confirmations sent to your inbox, option to create a quick cover letter, incoming faxes notification sent to your inbox so you don't have to go to the InterFax app to retrieve the fax, faxing out is very simple so there's no waiting around a fax machine for any job to be completed before you can fax out. **What do you dislike about Upland InterFAX?** There's no downside for using InterFax. This fax option have forced us to keep everything in electronic format; therefore, our copy paper cost has significantly been reduced by 90%. With the proper free pdf tool it has been possible for us to scan or print anything into a pdf. It may take a bit of training, but our employees love it, which made it very easy to implement. **What problems is Upland InterFAX solving and how is that benefiting you?** Upland InterFax has helped us to reduce paper cost to almost nothing, offsetting the cost of the app and still leaving us with savings. It has also streamlined our faxing processes so employees have quick access to faxing from their workstations, eliminating workflow interruptions, therefore, improving productivity. **Official Response from Ginger Swann:** > Thank you for sharing your positive experience with Upland InterFAX, Daisy! It's great to know that it has helped you reduce paper costs and streamline your faxing processes. Hearing about your improved productivity is music to our ears! ### 36. Easy to Use Fax Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Upland InterFAX?** InterFAX is easy and intuitive to use. It's easy to upload faxes and track the progress of transmissions. It has some nice features, like being able to attach a cover sheet. **What do you dislike about Upland InterFAX?** Sometimes I have difficulty signing in--as in, it takes forever--from Firefox and have to switch to another browser. **What problems is Upland InterFAX solving and how is that benefiting you?** InterFAX is benefiting me by providing an easy-to-use fax service. **Official Response from Ginger Swann:** > Thank you for your feedback! We're pleased that InterFAX is providing you with an easy-to-use fax service. We're sorry to hear about the difficulty signing in from Firefox, and we'll look into resolving this issue to enhance your experience. ### 37. Incredibly user-friendly and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Kamala C. | Admin Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2024 **What do you like best about Upland InterFAX?** My experience with Upland InterFAX has been outstanding. As a cloud-based E-Fax service, it offers incredible convenience and security. The platform is very intuitive, making the process of sending and receiving faxes seamless. I particularly appreciate its compliance with key regulations like HIPAA, which assures me that my sensitive documents are handled safely. **What do you dislike about Upland InterFAX?** As of now I have not faced anychallange, however I think if they could work on FAX sendign speed when multiple files are queed. Thank you! **What problems is Upland InterFAX solving and how is that benefiting you?** Sending FAX efficeiently on the go with all device even if we're traveling and any urgetn docuemtn has to go throgh FAX at that time InterFax is the best tool we have. **Official Response from Ginger Swann:** > Hi, Kamala! We're thrilled to hear that you find Upland InterFAX incredibly user-friendly and efficient! Our team is dedicated to providing a seamless and secure experience for all our users, and we're glad to hear that you appreciate our compliance with regulations like HIPAA. We'll definitely take your feedback about fax sending speed into consideration for future improvements. Thank you for choosing Upland InterFAX! ### 38. Reliable and Convenient Faxing Made Simple with Upland InterFAX **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Upland InterFAX?** I love how easy Upland InterFAX makes it to send and receive faxes securely right from my email—super convenient and reliable! **What do you dislike about Upland InterFAX?** Occasionally, the interface feels a bit dated, but it still gets the job done efficiently and reliably. **What problems is Upland InterFAX solving and how is that benefiting you?** Upland InterFAX helps us securely send and receive important documents without a physical fax machine, saving time and streamlining our workflow. **Official Response from Ginger Swann:** > Thank you for your positive feedback on the convenience and reliability of Upland InterFAX for faxing. We understand your concern about the interface and are always working to enhance the user experience while maintaining the efficiency of the service. We really appreciate it! ### 39. User friendly Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Nesi L. | Senior Tax Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2025 **What do you like best about Upland InterFAX?** The InterFAX required little to no training. I was able to log in and easily navagate to doucments I needed. The IRS and many other organizations still use fax as a primary means of communication so having access to this without having bulky fax machines makes my life simpler. I like being a ble to keep track of the fax by looking at my inbox and not needing to scan the file manually. **What do you dislike about Upland InterFAX?** I really havnt exepriced a downside to using interFAX. Honestly, being able to streamline faxing has only increased productivity **What problems is Upland InterFAX solving and how is that benefiting you?** Reducing paper clutter. Improving efficiency by reducing time and not needing to scan in faxed documents. **Official Response from Ginger Swann:** > Hi, Nesi. It's great to hear that you find Upland InterFAX user-friendly and efficient for your faxing needs. Thank you for sharing your positive experience with us! ### 40. No major complaints, but there is definately room for improvements. **Rating:** 4.5/5.0 stars **Reviewed by:** Dr. LaShundra C. | Adjunct Professor, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2024 **What do you like best about Upland InterFAX?** It is cost effective. I am not a big business, however, I do send a receive an influx of fax throughout the month. Although they do have down time to update the services, they are very good about commmunicating with you well in advance about scheduled outages. Customer support responds quickly and will attempt to assist you to the best of their ability. They also make frequent updates to help improve the the software. I like that notifications of faxes I have received come directly to my email. I can also access the document faxed directly from my email. I appreciate that all documents are received in a pdf format, which helps to protect the integrity of the sender and receiver. There aren't a lot of fancy features, but that does not bother me because it's a fax service. I need to be able to send, receive, and see a report of my activity. Upland is very easy to use and easy to set up. I have used this company for approximately 2 years. The set up and integration of software is quick and easy if you choose to accept a fax number generated by Upland. However, if you are transferring a fax number you already have, which is what I did, the process is extended over a longer period of time. However, they will offer you a temporary fax number to use while your number is being transferred. **What do you dislike about Upland InterFAX?** The biggest downfall with Upland InterFAX is the lack of ability to retreive detailed fax reports. Although you can see a report of faxes sent with details such as the number, date, and time it was sent, fax reports are deleted after 30 days. Upland does not make it easy to generate fax reports and store them for your personal records. You also do not have the option to opt in to have at least the first page of the fax that was sent out displayed with your fax report. I understand they may have this policy in place for privacy purposes, which is helpful to them. However, if I ever need to prove that a fax was sent to a specific place, on a specific date, and it needs to show evidence of the document that was faxed, I am not able to supply that information, especially if we have bypassed the 30 day time frame. **What problems is Upland InterFAX solving and how is that benefiting you?** Upland helps me to decrease the purchase and use of paper and ink due to the software being an online service versus a traditional fax service. It has also helped with keeping me in alignment with HIPPA laws due to never having a fax come into my office through the fax machine and exposing personal information. Another benefit is, I can send and receive documents no matter my location. **Official Response from Ginger Swann:** > Thank you for your detailed feedback, Dr. LaShundra! We're glad to hear that you find Upland InterFAX cost-effective and appreciate our communication about scheduled outages. We understand your concern about detailed fax reports and will take this into consideration for future improvements. Thanks for taking the time to leave such a helpful review! ### 41. E-Faxing Made Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Mike B. | Credentialing Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Upland InterFAX?** InterFax offers a seamless E-fax portal that allows you to send and receive faxes from anywhere, anytime. This flexibility is invaluable, especially for professionals who are often on the move. Whether you’re at the office, working from home, or traveling, the ease of accessing faxes through a user-friendly interface is a big plus. **What do you dislike about Upland InterFAX?** I'm the new user so everything looks good, only they can add pdf edit option would be very helpful. Thanks **What problems is Upland InterFAX solving and how is that benefiting you?** The need for reliable communication solutions is more critical than ever, and InterFax truly shines with its E-fax services. As someone who values efficiency, I found their platform to be a game-changer for managing documents on the go. **Official Response from Ginger Swann:** > Thank you for your feedback, Mike! We're glad to hear that you're enjoying the flexibility and ease of accessing faxes through our user-friendly interface. Hearing that InterFAX has been a gamechanger for you is music to our ears! ### 42. Use of Upland Interfax **Rating:** 4.0/5.0 stars **Reviewed by:** Arthur T B M. | Inside Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Upland InterFAX?** It was easy to setup. I found it by accident and decided to give it a try. I faxed an important and personal document to a government agency. It arrived safely. It was a quick interface to my Windows laptop. **What do you dislike about Upland InterFAX?** N/A. Not really anything that i disliked. I used the trial version. I'm nnot quite ready to fully apply it to my business yet because I don't know how much I would use it. **What problems is Upland InterFAX solving and how is that benefiting you?** I had a situation where I needed a point of contact to relatively fast annd Upland Innterfax filled that void for that time. **Official Response from Ginger Swann:** > We're glad to hear that you found Upland InterFAX easy to set up and that it served your needs. We hope that when you are ready to fully apply it to your business, it continues to meet your expectations. Thanks for your feedback, Arthur! ### 43. Easiest fax around **Rating:** 5.0/5.0 stars **Reviewed by:** Al R. | Corporate secretary, Small-Business (50 or fewer emp.) **Reviewed Date:** January 18, 2025 **What do you like best about Upland InterFAX?** Upland InterFax is by far the easiest fax system I have ever used. The cost per fax is well priced and inexpensive to use. The services also integrates with other office systems to make workflow even easier. **What do you dislike about Upland InterFAX?** I have yet to find a downside to this service. **What problems is Upland InterFAX solving and how is that benefiting you?** I have yetto have a problem with this service. **Official Response from Ginger Swann:** > Thank you for your kind words, Al! We're glad to hear that Upland InterFAX is meeting your faxing needs and making your workflow easier. That's what we love to hear! ### 44. Upland InterFAX is the ultimate professional software for sharing all your documents. **Rating:** 5.0/5.0 stars **Reviewed by:** Marina S. | Digital Network Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Upland InterFAX?** This software is really special and unique in its class because it offers the most efficient and innovative platform in the market, with high quality standards that make its use the easiest and most capable for each user. With the use of its resources you can attach and send via fax all documents and files that are part of your work process where you can keep a detailed record of each of your communications and make the professional collaborations you need with your team to increase their performance and productivity. **What do you dislike about Upland InterFAX?** its registration process is a bit slow and tedious, I think it can be much faster and more efficient. **What problems is Upland InterFAX solving and how is that benefiting you?** my department has found in the digital resources of this software the best tool to communicate and share all the progress we make in our work field, which has allowed us to optimize the time we need to access all the information related to our work processes and thus improve the quality of our services. **Official Response from Ginger Swann:** > Hi, Marina! It's great to hear that Upland InterFAX has helped optimize your department's communication and work processes. That is what we love to hear! We deeply appreciate your kind words and fantastic review - and we'll take note of your feedback about the registration process. We will work with our product team to enhance it for a smoother user experience. We really appreciate your business! ### 45. Easy faxing **Rating:** 5.0/5.0 stars **Reviewed by:** Kruti B. | Business Analyst, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2025 **What do you like best about Upland InterFAX?** Its easy to use and easy to implement the email to fax. Also its very good for frequency use and nice customer support. I am using since last yr and all the features are easy to integrate. **What do you dislike about Upland InterFAX?** I don't like the demo usage as they are giving demo only and and not giving for free. **What problems is Upland InterFAX solving and how is that benefiting you?** its very good and easy to handel when i have to send the fax to the customer. **Official Response from Ginger Swann:** > Hi, Kruti - Thank you for your positive feedback on the ease of use and implementation of Upland InterFAX, as well as our customer support. We appreciate that! We also appreciate your input on the demo usage and will consider it for future enhancements. ### 46. Great Experience with Interfax eFax Services! **Rating:** 5.0/5.0 stars **Reviewed by:** Chandan K. | Credentialing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2024 **What do you like best about Upland InterFAX?** I just wanted to share how happy I am with Interfax's eFax services! The interface is super easy to use—anyone can figure it out, even if you’re not tech-savvy. Sending and receiving faxes has never been simpler! I really appreciate how straightforward everything is. If you're looking for a reliable eFax service, I highly recommend Interfax! **What do you dislike about Upland InterFAX?** So far so good there is nothing that I disliked at this moment. Thank you! **What problems is Upland InterFAX solving and how is that benefiting you?** We are located outside US and actually it made sending online E-Faxes super easy from anywhere on the go! **Official Response from Ginger Swann:** > Thank you for sharing your positive experience with our cloud fax services! We're glad to hear that you find the interface user-friendly and the service reliable. ### 47. The most capable and efficient cloud fax service to share all your documents. **Rating:** 5.0/5.0 stars **Reviewed by:** Marvin A. | Digital Applications Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** June 27, 2024 **What do you like best about Upland InterFAX?** Upland InterFAX is the most complete and advanced platform to manage and share all the information and content that your company has stored in the cloud. It is completely secure and reliable so that you can transmit via fax any type of document and file that your company needs, giving you maximum control of all its functions so that you can guarantee the productivity and performance of all your workers in the exercise of their remote functions. **What do you dislike about Upland InterFAX?** It is an expensive service, I would like them to implement loyalty and senority offers and discounts for being a recurring user. **What problems is Upland InterFAX solving and how is that benefiting you?** my department has found in this platform the best resource to remotely share the development and progress of all our professional activities through its advanced systems, giving us the possibility of offering quality work of great value to the interests of our company. **Official Response from Ginger Swann:** > Hi, Marvin! Thank you for your positive feedback about Upland InterFAX. It excites us to hear that you've had such a great experience with our platform and that it's been such a game-changer for your remote needs. That's fantastic! We understand your concern about the pricing and will explore options for loyalty offers and discounts for our recurring users. We appreciate your business! ### 48. We were able to get the SAAS running and integrated into our application quickly. **Rating:** 3.0/5.0 stars **Reviewed by:** Michael K. | Quality Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2024 **What do you like best about Upland InterFAX?** 1. The .NET SDK provided us with the necessary functionality to integrate it directly in our code base. It took us only a couple of weeks to intgrate it. 2. All the basic functionality I needed was available on the main screen. 3. Customer support appear responsive to our needs. 4. Managing access seemed easy to do, however, as a user, I wasnt aware of what I was missing until access was granted. **What do you dislike about Upland InterFAX?** 1. There wasnt an intuitive test environment. We essentially had to get another account totally separate of this account. 2. The search functionality was a little cumbersome. For instance, to retrieve a record based on transactionId, I had to filter for it first instead of directly searching. **What problems is Upland InterFAX solving and how is that benefiting you?** 1. We wanted a way to automatically receive emails, and them upload them into their appropriate areas in our own application. 2. For the most part, users do not have to go into the software just to download a FAX thus making our process more streamlined. **Official Response from Ginger Swann:** > Hi, Michael. Thank you for your feedback about the search functionality. We'll take this into consideration for future improvements to the enhance user experience. It's great to hear that you've had a good experience with our customer service team. Please don't hesitate to reach out. We are always happy to help! ### 49. Upland InterFAX: Efficient and User-Friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Bravo M. | Credentialing associate, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Upland InterFAX?** I've had a great experience using Upland InterFAX. The clean and intuitive interface makes it very user-friendly, allowing me to navigate through the system with ease. The setup is straightforward, and the features are clearly labeled, making faxing a breeze. Overall, it's an efficient and reliable faxing solution that I highly recommend. **What do you dislike about Upland InterFAX?** There is nothing to be disliked,everything is smooth so far. Thank you **What problems is Upland InterFAX solving and how is that benefiting you?** Online digital FAX service **Official Response from Ginger Swann:** > Thank you for your positive feedback, Bravo! We're glad to hear that you find Upland InterFAX to be efficient and user-friendly. Our team is committed to providing a reliable faxing solution with a smooth experience. We appreciate your recommendation! ### 50. Reliable but fairly expensive faxing service with an outdated interface. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Upland InterFAX?** Their API seems to work well, is relatively easy to use, and their support is generally responsive. Their system is fairly customizable. **What do you dislike about Upland InterFAX?** Their interface needs an update. It's clunky and is overdue for a refresh. Their SAML/SSO integration is not straightforward. Even as a seasoned identity management veteran I had a difficult time getting it working. Their billing is quite confusing and difficult to decipher. Every time I need to look at a bill it takes me 15-20 minutes just to wrap my head around what I'm looking at. **What problems is Upland InterFAX solving and how is that benefiting you?** Provides an API accessible fax system that integrates with our product. **Official Response from Ginger Swann:** > We appreciate your feedback on our API and responsive support. We understand your concerns about the outdated interface and the challenges with SAML/SSO integration. We are continuously working to improve our user interface and streamline our integration processes. We apologize for any confusion with our billing and will consider ways to make it more clear for our customers. ## Upland InterFAX Pricing - **Fax + 200**: $9.95 - **Fax + 500**: $22.95 - **Fax + 1000**: $42.95 - **Custom Package**: Contact Us [View full pricing details](https://www.g2.com/products/upland-interfax/pricing) ## Upland InterFAX Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Epic](https://www.g2.com/products/epic/reviews) - [GHL](https://www.g2.com/products/ghl/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [OncoEMR](https://www.g2.com/products/oncoemr/reviews) - [PACS](https://www.g2.com/products/pacs/reviews) - [SMTPServer](https://www.g2.com/products/smtpserver/reviews) ## Upland InterFAX Features **Documents** - Editing **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts ## Top Upland InterFAX Alternatives - [iFax](https://www.g2.com/products/ifax/reviews) - 4.6/5.0 (462 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,289 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,365 reviews)