The engagement from BA Insight's customer service and development teams is second-to-none. They invested a bundle of time to understand our business problems, develop a potential solution, and then investigated configuring the tool to precisely meet out requirements.

The tool itself is also immensely powerful. We've only begun scratching the surface of what the search tool provides. We've connected in a customised OCR tool and developed a custom search experience for our users. Review collected by and hosted on G2.com.

Like with all technology solutions you get out what you put in. If you have a strong information governance framework and management process this tool will be a powerful way to navigate through your document repositories. But if your repositories are unstructured, it won't solve that problem for you. Review collected by and hosted on G2.com.

The best thing about Upland BA is its ability to integrate with multiple enterprise systems. In this way, information is easily accessible and searchable accross multiple platforms. Review collected by and hosted on G2.com.

The initial setup may be a bit tedious for the basic user, involving a learning curve. Review collected by and hosted on G2.com.

The build-in security component, ease of use, and support team. Review collected by and hosted on G2.com.

This a hard question to response since the product works so well. Review collected by and hosted on G2.com.

We were able to integrate disparate systems: Oracle, Salesforce, O365, and web content in one standard user interface with one security integration (Entra ID) Review collected by and hosted on G2.com.

There were a few servers required than initially planned for our implementation. Review collected by and hosted on G2.com.

- SmartHub was straightforward to implement and configure.

- Upland were able to implement a highly customised UI.

- Customer Support has been responsive since going live. Review collected by and hosted on G2.com.

- Working across multiple timezones made things ocassionally challenging but we were able to work around this. Review collected by and hosted on G2.com.

Very strong technical support and customer service. Review collected by and hosted on G2.com.

Distance between Australia and the USA can sometimes slow down communication. Review collected by and hosted on G2.com.

The tooling is comprehensive and staff are experts who are willing to assist in the journey. Fantastic experience engaging and through implementation process Review collected by and hosted on G2.com.

There was not a dislike through the products or engagement Review collected by and hosted on G2.com.

The BAI suite of tools allow us to deliver solutions quickly and effectively. Review collected by and hosted on G2.com.

We occasionally have to deal with software bugs. Review collected by and hosted on G2.com.

Comprehensive search capabilities: BA Insight's search platform, Search360, is designed to help organizations find and access the information they need quickly and easily. It includes features like natural language processing, faceted search, and content profiling, which can help users find relevant results more accurately.

Easy integration: BA Insight's products are designed to be easy to integrate with other systems and platforms, including popular enterprise software like Microsoft SharePoint and Salesforce. This makes it easy for organizations to incorporate the company's solutions into their existing workflows and processes.

Customization options: BA Insight's products are highly customizable, which means that organizations can tailor them to fit their specific needs and requirements. This can be especially helpful for organizations with complex or specialized information management needs.

User-friendly interface: BA Insight's products have user-friendly interfaces that are designed to be intuitive and easy to use. This can make it easier for users to get up and running with the company's solutions, and can help to increase adoption and usage within an organization. Review collected by and hosted on G2.com.

Cost: Enterprise search and information management solutions can be expensive, and BA Insight's products may not be the most cost-effective option for some organizations.

Complexity: Depending on an organization's specific needs and requirements, BA Insight's products may be more complex to set up and use than some other options on the market. This could require a significant investment of time and resources to get up and running with the company's solutions.

Limited capabilities: While BA Insight's products offer a range of features and capabilities, they may not be suitable for all organizations or all use cases. It's important to carefully evaluate the company's products to ensure that they meet your specific needs and requirements.

Compatibility issues: Like any software, BA Insight's products may not be compatible with all systems and platforms. This could be an issue for organizations that rely on specific technologies or have complex IT environments. Review collected by and hosted on G2.com.

The best thing at BA insight is they provide the best ways to search for the expected results. Review collected by and hosted on G2.com.

I dont really dislike any of the features as its a unique product Review collected by and hosted on G2.com.