MV

Mariano V.

CNC Supervisor

Mid-Market (51-1000 emp.)

8/7/2025

"A Game-Changer for Maintenance Management"

5/5

What do you like best about UpKeep?

Before switching to UpKeep, we were juggling spreadsheets, emails, and paperwork — now everything is streamlined into one intuitive platform. The preventive maintenance scheduling and asset tracking tools are both powerful and easy to use. We can now stay ahead of equipment failures, track repair history, and make smarter decisions. We know Who did the PM, When it was done, What task that PM has and when is the next PM.

I also want to highlight UpKeep’s customer support team — they’ve been consistently helpful, responsive, and friendly. Whether it’s through live chat, email, or training sessions, their support reps go above and beyond to make sure everything runs smoothly. Review collected by and hosted on G2.com.

What do you dislike about UpKeep?

Not all the features work at 100%. I have encountered some bugs with exporting WO and updating some WO. However, their customer support team has always been responsive addressing all the issues. They keep me informed of their progress. Review collected by and hosted on G2.com.

What problems is UpKeep solving and how is that benefiting you?

Before UpKeep, it was a constant challenge to keep track of all the PM across our equipment. We never knew for sure if a task had been completed, when it was due, or where the paperwork was to confirm it. Even understanding which tasks were required for each PM was a hassle, often buried in some manual, email or forgotten entirely.

Now, all of that information is organized and accessible in one place. With UpKeep, we can see exactly what needs to be done, when it's due, who completed it, and what steps were taken — all digitally tracked and easy to audit (very important for ISO). It’s made our maintenance operations more efficient, transparent, and reliable. Review collected by and hosted on G2.com.

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