The simplicity and quickness of the information getting to where it needs to go. Review collected by and hosted on G2.com.

Sometimes it has had glitches and I haven't been able to submit an upkeep request. Review collected by and hosted on G2.com.

The ease of use. I can bring in a new Tech and have them actively in the system with in hours. Review collected by and hosted on G2.com.

Somethimes going between menu's can be odd. At times the search functions among assets can be somewhat cumbersome. Review collected by and hosted on G2.com.

It is very straightforward and simple to use. Review collected by and hosted on G2.com.

I would like everything (comments, etc) entered on a work order to be able to be printed on the invoice. Review collected by and hosted on G2.com.

We have been using Upkeep CMMS for over a year now. It has been a critical tool for managing our maintenance operations. The interface is very user-friendly, making it easy for both experienced and new users to navigate. It's streamlined and intuitive, so I don’t need to spend much time explaining how to use it. Review collected by and hosted on G2.com.

While Upkeep is feature rich. It is not wildly customizable for individual organizations and most feature improvements come from group feedback from the community. However, the open API does allow users to build out customizations based on their own use cases. Review collected by and hosted on G2.com.

Upkeep helps to track completion of routine tasks , assets, and projects in a timely manner It is an improvement for our organization in being proactive for maintenance items and reducing operating expenses. Review collected by and hosted on G2.com.

The issue on my end is that most of my staff is elderly and has difficulty with computer literacy. However, for the most part Upkeep is user friendly. Review collected by and hosted on G2.com.

Ease of use and all the features make it easy to navigate. Review collected by and hosted on G2.com.

There's no dark mode and you have to use a addon Review collected by and hosted on G2.com.

From my perspective in a training role, Diego at Upkeep provided us with all of the support we needed to get ramped up and going! He spent time with various stakeholders to ensure proper introduction to the system and understanding, and even joined an employee training call in case questions came up that I was unable to answer. Learned feedback has been that they apprecaite the ease of use and how it organizes things for them so they don't lose track! I appreciated this support for a new system! Review collected by and hosted on G2.com.

I my role, I do not have any dislikes on the system. Review collected by and hosted on G2.com.

Easy to use when reporting an issue when a matter arises. Review collected by and hosted on G2.com.

There is no answer to provide about Upkeep. Review collected by and hosted on G2.com.

Nothing new. I've stopped using the service as I found Apple Reminders to be just as efficient. Then, eventually starting using MotionAI instead. Review collected by and hosted on G2.com.

Customer service. The cancellation process was frustrating. They held me to contract that my predecessor had signed and wouldn't budge even a little. Review collected by and hosted on G2.com.

UpKeep replaced our email maintenance ticket system. UpKeep is user-friendly, so it was easy to train our technicians and requesters on how to utilize the system. It's organized; lots of different options are available to suit your organization. We really like how easy it is to submit a ticket, and how you can do this on the mobile app as well! Support has been wonderful post implementation. Brian does a wonderful job at answering any questions we may have in a timely, effecient manner. Review collected by and hosted on G2.com.

Our implementation manager was out for 2 out of the 4 weeks of our implementation, so it was a little confusing as our next point of contact did not communicate much with us. Review collected by and hosted on G2.com.