--- title: UpKeep Reviews meta_title: 'UpKeep Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1091 reviews by the users' company size, role or industry to find out how UpKeep works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 1091 scale: '5' date_modified: '2026-07-19' parent_category: name: Asset Management url: https://www.g2.com/categories/asset-management --- # UpKeep Reviews **Vendor:** UpKeep **Category:** [CMMS Software](https://www.g2.com/categories/cmms) **Average Rating:** 4.5/5.0 **Total Reviews:** 1,091 ## About UpKeep UpKeep is the CMMS platform trusted by 4,000+ companies - from small operations to global giants like McDonald’s, Caterpillar, and Chevron to manage maintenance, safety, and reliability. UpKeep provides a singular platform to extend asset life and reduce downtime making it the preferred solution for leaders in manufacturing, food & beverage, healthcare, and facilities management. \* Unified CMMS: Centralize your asset registry, work orders, parts, inventory, checklists, inspections, and reporting in one place. \* Edge IIoT sensors: Connect your physical assets to the cloud with remote sensors that trigger automated work orders based on real-time machine health and anomalies. \* Technician-First Design: Built to support front-line teams where they work with intuitive mobile tools, like voice-to-note CAPA reporting, that maximize wrench time. \* AI & Customization: Built-in AI tools accelerate data processing, while Studio allow you to build custom app workflows tailored entirely to your business logic. \* Safety & Compliance: Mitigate risk with native modules for LMS safety training and EHS compliance designed to keep your operations permanently audit-ready By bringing asset operations into a single, unified platform, UpKeep CMMS empowers teams to drive a 26%+ decrease in downtime and an 11% increase in asset life. ## UpKeep Pros & Cons **What users like:** - Users value the **ease of use** of UpKeep, finding it simple to navigate and efficiently manage work orders. (85 reviews) - Users value the **efficient work order management** of UpKeep, enhancing communication and streamlining workflow effectively. (39 reviews) - Users appreciate the **intuitive setup** of UpKeep, ensuring a seamless and efficient maintenance management experience. (30 reviews) - Users value the **maintenance efficiency** of UpKeep, enhancing control and tracking of facility assets effectively. (27 reviews) - Users admire the **efficiency** of UpKeep, which streamlines communication and task management, making operations smoother and more organized. (26 reviews) - Features (25 reviews) - Task Management (23 reviews) - Users value the **efficient inventory updates** in UpKeep, enhancing their maintenance management and reducing operational costs. (22 reviews) - Asset Management (20 reviews) - Users commend UpKeep's **incredible customer support** , highlighting its responsiveness and assistance during implementation and ongoing use. (20 reviews) **What users dislike:** - Users experience **work order issues** such as slow loading times, inaccurate task listings, and problematic date changes. (23 reviews) - Users feel the **absence of essential features** hinders integration and usability, affecting overall satisfaction with UpKeep. (14 reviews) - Users find the **slow performance** of UpKeep frustrating, especially when executing commands or managing work orders. (12 reviews) - Users report **software bugs** that cause frustrating glitches and inconsistencies, impacting functionality and user experience. (11 reviews) - Users find UpKeep **expensive** , especially for smaller organizations needing multiple licenses, as costs can quickly accumulate. (9 reviews) - Users struggle with a steep **learning curve** due to frequent updates and custom analytics setup challenges. (8 reviews) - Inefficient Search Functionality (7 reviews) - Users find the **limited features** of UpKeep frustrating, especially with clunky performance and occasional bugs disrupting usability. (7 reviews) - Printing Issues (7 reviews) - Search Functionality (7 reviews) ## UpKeep Reviews ### 1. Upkeep **Rating:** 5.0/5.0 stars **Reviewed by:** Rob L. | Facility Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2021 **What do you like best about UpKeep?** Ease of use. Being able to track projects **What do you dislike about UpKeep?** As of now there is not a lot to dislike. **What problems is UpKeep solving and how is that benefiting you?** Tracking and maintaining projects ### 2. Upkeep is a user-friendly CMMS **Rating:** 5.0/5.0 stars **Reviewed by:** Jan Bryan Jinnel P. | Engineer III, Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2022 **What do you like best about UpKeep?** Creating work orders and asset inventory **What do you dislike about UpKeep?** Create work orders without multiple assets tag **What problems is UpKeep solving and how is that benefiting you?** By adding multiple tasks per work order ### 3. A very good FMS organizer & tracker **Rating:** 4.0/5.0 stars **Reviewed by:** Kenan A. | Sr.F.S, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2022 **What do you like best about UpKeep?** Functionality & features met our FM requirements. **What do you dislike about UpKeep?** Processing time is slow when I do update/editing for a large number of work orders or triggers at once. **What problems is UpKeep solving and how is that benefiting you?** When we asked them to add the feature of client feedback for every request created and processed on UpKeep, and this was helpful to know how satisfied our client is. ### 4. Powerful and Effective CMMS **Rating:** 5.0/5.0 stars **Reviewed by:** Chris B. | D, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2022 **What do you like best about UpKeep?** The thing I like most about Upkeep are the reports that can be ran and the ability to customize them for whatever your needs are and how quick and intuitive the software settings are. **What do you dislike about UpKeep?** Sorting work orders is not as powerful as I would like it to be. As far as I am able to figure out sorting by technician or user is available, this would be very useful. **Recommendations to others considering UpKeep:** I recommend UpKeep for any facilities management team, easy to use and customize! **What problems is UpKeep solving and how is that benefiting you?** The main thing is keeping up with all of the work orders so that no matter the priority we no longer lose track of it and that is so important for our credibility with our customers. ### 5. Upkeep is fast and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Rebeca G. | Clerk, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2022 **What do you like best about UpKeep?** I like that you are able to stay organized with jobs you have either in progress or completed. **What do you dislike about UpKeep?** At this very moment, I have not seen a downside to upkeep. Everything seems to be intact **What problems is UpKeep solving and how is that benefiting you?** Upkeep is helping keep track OF MY EMPLOYEES PROGRESS MAKING SURE THEY ARE CAUGHT UP WITH THEIR RESPONSIBILITIES ### 6. best tracking system ive used **Rating:** 5.0/5.0 stars **Reviewed by:** gregg l. | facilities manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2022 **What do you like best about UpKeep?** Can track any asset to any dept with ease, no unnecessary steps to get from A to B **What do you dislike about UpKeep?** Have not had a situation where i had a problem that could not be solved, most self inflicted **What problems is UpKeep solving and how is that benefiting you?** Tracks the activities of employees and results of their efforts in one file at a time. ### 7. Great program, easy to learn. Keeps track of our many machines and other assets. Very useful for EAM **Rating:** 4.0/5.0 stars **Reviewed by:** Rob G. | Maintenance Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2021 **What do you like best about UpKeep?** The "PM/work order generation" settings are extensive and fit our assets' needs. We can make checklists as well as monitor our parts inventory. The vast range of categories for EAM keeps everything organized in one spot. **What do you dislike about UpKeep?** Downtime is a little hard to get set up. There seem to be multiple ways to track and use the function. Figuring out how each action affects records in each category takes time. Finally, the description of each asset should be more editable. There's no way to keep lines of text organized, and it just scrunches it all together. **Recommendations to others considering UpKeep:** Be as detailed as you can when setting up assets so they're more easily managable. **What problems is UpKeep solving and how is that benefiting you?** Our tracking system before only used dates and metering as triggers for work orders. Now we can generate work orders based on when the previous order is completed. **Official Response from Margot Ford:** > Hi Rob, thank you for your feedback! I appreciate you taking the time to tell us about what you like (and don't!) about UpKeep. I'm going to pass on your review to our product team, they're always looking for customer feedback, so they'll appreciate yours. ### 8. upkeep is a great maintenance tool **Rating:** 4.5/5.0 stars **Reviewed by:** ronald a. | maintenance mechanic, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2022 **What do you like best about UpKeep?** Operators can send requests, so we know what's wrong with the machine before we go to fix **What do you dislike about UpKeep?** putting in inventory having to count every thing **What problems is UpKeep solving and how is that benefiting you?** it solves the problem of knowing whats going on with machinery and if we have parts on hand to fix the machine ### 9. easy to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Packaging and Containers | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2022 **What do you like best about UpKeep?** Upkeep is easy to use and has various modules to track machine maintenance. **What do you dislike about UpKeep?** Sometimes hard to pull information to track machine downtime. **What problems is UpKeep solving and how is that benefiting you?** We use upkeep to track machine repairs and PM's. Upkeep is benefiting us by giving the ability to look back at machine history. ### 10. Efficient and Helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Brianna R. | teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2022 **What do you like best about UpKeep?** It is user-friendly within the app and online. I get notified when my work order is received and updated. **What do you dislike about UpKeep?** The downside of UpKeep is that you need a personalized link sent to you by your supervisor in order to put in work orders. **What problems is UpKeep solving and how is that benefiting you?** Not sure ### 11. Love UP KEEP. Easy to use and simple to check progress of work orders everyday. **Rating:** 5.0/5.0 stars **Reviewed by:** Anna R. | Billing, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2022 **What do you like best about UpKeep?** The way it is so easy to use. And you can check reports to tell you everything . **What do you dislike about UpKeep?** There is not anything that i dislike about UP KEEP **What problems is UpKeep solving and how is that benefiting you?** It givings me reports on all work orders so I can see which areas need attention ### 12. UpKeep makes my job easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2022 **What do you like best about UpKeep?** UpKeep helps me organize and prioritize my tasks **What do you dislike about UpKeep?** I haven't found anything yet. It seems to be doing everything that I need it to do. **What problems is UpKeep solving and how is that benefiting you?** As I am the only hand on deck, the organizational aspect is the most helpful. **Official Response from Maria Rossodivito:** > Your positive feedback put a smile on our faces! We're thrilled to have you as a satisfied customer. If there's anything else we can do to enhance your experience, please let us know. We're always here for you. ### 13. UpKeep has been working great for our organization! **Rating:** 5.0/5.0 stars **Reviewed by:** Marlene S. | Administrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2022 **What do you like best about UpKeep?** One of the best things that I like is the customization options and that my technician also has the ability to create workorders as needed. It works great for us! **What do you dislike about UpKeep?** The mobile app seems a little challenging for my technicians to figure out. It would be great if they could automatically see whatever workorder that they are assigned to, without having to select certain parameters to view it. **Recommendations to others considering UpKeep:** If you have any problems or questions, be sure to ask customer support, they are very friendly and will advise of a workaround and not just try to sell upgrades to the package. **What problems is UpKeep solving and how is that benefiting you?** We are able to get things repaired on a much more timely basis. Also, a great feature is that UpKeep automatically reminds me when a workorder due date is approaching. **Official Response from Victoria Johnson:** > Hi Marlene, Thank you for your review. We're so glad to see all the ways you're using UpKeep, and especially that it's helping with timely repairs and keeping your team on schedule. Wonderful! Please email info@onupkeep.com if you ever need any assistance. We're always here to help! ### 14. Organization at your finger tips **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** November 04, 2021 **What do you like best about UpKeep?** We are prioritizing and delegating work orders while staying informed. **What do you dislike about UpKeep?** Technicians cannot see all work orders until assigned to them. **What problems is UpKeep solving and how is that benefiting you?** We can stay on task and keep track of reoccurring issues. We can set up preventative maintenance as a result. **Official Response from Margot Ford:** > Hey there! Thanks for taking the time to leave this review – I'm so glad it's helping you stay on task and keep track of issues! If you need help with any permissions for work requests, please let us know by visiting us here: https://www.onupkeep.com/customersupport/! ### 15. We couldn't be happier with UpKeep! **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley F. | Senior Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2021 **What do you like best about UpKeep?** The website and mobile app are very user-friendly and easy to manage. UpKeep very seldom experience network issues or outages. This program is designed with a maintenance role in mind! **What do you dislike about UpKeep?** Depending on the type of profile your user has, it can be a challenge for them to see active- open cases that they did not open themselves. This can sometime cause duplicate cases for the same issue. **Recommendations to others considering UpKeep:** It is a great software to use if you are looking for a maintenance-based program or AOM to help process work orders and keep track of your assets all in one place. **What problems is UpKeep solving and how is that benefiting you?** We have a faster response time since using UpKeep. We have all of the current and past information at our fingertips to help make the best possible decisions for our business. **Official Response from Margot Ford:** > Hi Ashley! I appreciate your feedback, thank you for the review! It's amazing that your response time is faster now that you use UpKeep. I'll pass on all of your feedback to our team, they'll love to see you're happy with it and will also take into consideration your dislikes. Thank you! If ever you have any questions, please reach out! ### 16. upkeep review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Machinery | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2022 **What do you like best about UpKeep?** ease of use. it makes it so the PMS we do arent' based on our memory. its automatic **What do you dislike about UpKeep?** That I can't convert days or months into hours **What problems is UpKeep solving and how is that benefiting you?** helping it so we don't ha ve rely on our memory ### 17. Very good user interface **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2022 **What do you like best about UpKeep?** Ease of use and functionality. Mobile app is fantastic. **What do you dislike about UpKeep?** SSO does not work and keep us logged in. No followup from UpKeep to help find a solution. Billing is agressive. **What problems is UpKeep solving and how is that benefiting you?** Tracking of needed work vs. finished work. ### 18. Elise Hellstern - Upkeep Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2022 **What do you like best about UpKeep?** It is easy to use and a good way to keep track of my to-do list. **What do you dislike about UpKeep?** Sometimes it's hard to find old work orders when I search for them. **What problems is UpKeep solving and how is that benefiting you?** It solves me keeping my tasks in order. ### 19. We have been using Upkeep for a couple years now and it has been very helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** mike t. | Maintenance Director, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2022 **What do you like best about UpKeep?** We like the way it organizes are information, so we can keep track of all the issues we have going on at one time. **What do you dislike about UpKeep?** Everything is working great. We are enjoying the product. **What problems is UpKeep solving and how is that benefiting you?** Nothing extra currently. ### 20. Useful to keep track of all the activities related to maintenance. Easy to understand and visual. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2022 **What do you like best about UpKeep?** It's easy to use and it allows you to present the information in a visual way. **What do you dislike about UpKeep?** I don't have anything to dislike. It's been useful. **What problems is UpKeep solving and how is that benefiting you?** Keeping track of the activities that are set to expire. ### 21. Excellent Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2022 **What do you like best about UpKeep?** Very user-friendly. The ability to create PMs is extremely beneficial **What do you dislike about UpKeep?** Overall i don't have any complaints at this time. **What problems is UpKeep solving and how is that benefiting you?** Keeping track of ongoing and new work orders has become much easier ### 22. A good tracker for keeping time **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Government Relations | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2022 **What do you like best about UpKeep?** You can go back and check out the hours a daily work **What do you dislike about UpKeep?** at the times it does go down and everyone is left scrambling **What problems is UpKeep solving and how is that benefiting you?** keeping track of time and work orders ### 23. It helps keep track of my equipment, work orders, and inventory all in one place. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about UpKeep?** It helps keep track of my equipment, work orders, and inventory all in one place. I use excel sheets with it as well. It allows my mechanic to put in data on his own directly rather than me having to do it myaelf. **What do you dislike about UpKeep?** Not much. It helps keep track of my equipment, work orders, and inventory all in one place.myself. I dont like the parts inventory it isnt as functional as it should be.. it doesn't really make sense when your talking about consumables **Recommendations to others considering UpKeep:** Use its multiple functions. Enter all data correctly in the beginning **What problems is UpKeep solving and how is that benefiting you?** It helps keep track of my equipment, work orders, and inventory all in one place. Really the best benefit is that multiple users can use it to communicate with each other and leave messages and comments regarding work orders **Official Response from Margot Ford:** > Hi there! Thank you for taking the time to leave a review. I’m so glad to see that UpKeep keeps track of your work orders, inventory, and equipment in one place – that's what it's for and we're so glad it's helping you! Please let us know if need anything. ### 24. Great program **Rating:** 5.0/5.0 stars **Reviewed by:** Robert L. | Maintenance Mechanic, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2021 **What do you like best about UpKeep?** Great way to keep track of maintenance and damages to equipment **What do you dislike about UpKeep?** Would like to see pms stay off work order list, and a way for supervisors to see all work orders for their buildings **What problems is UpKeep solving and how is that benefiting you?** I can't copy and send specific work orders to people not on upkeep **Official Response from Margot Ford:** > Hi Robert! Thank you for leaving a review. I'm glad UpKeep is helping you track maintenance and damages to equipment. I appreciate your feedback! ### 25. So easy to navigate! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about UpKeep?** easy to navigate and user friendly. Perfect for businesses of any size. **What do you dislike about UpKeep?** The server could be a little faster when uploading assets. **What problems is UpKeep solving and how is that benefiting you?** Upkeep is managing my assets, parts and inventory and work orders. ### 26. Has great potential, but is still a WIP in my opinion... **Rating:** 4.0/5.0 stars **Reviewed by:** Benoit S. | Industrial Change Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2021 **What do you like best about UpKeep?** The system works well with many different aspects of the maintenance department. It tracks assets, tasks, inventory, etc. It can even allow regular employees to make requests using an app, which is practical for signaling problems. **What do you dislike about UpKeep?** The system is still full of bugs. Sometimes some things are doable but cannot be learned through the tutorials, and help is needed from the support team. The support team is always nice and tries their best, but sadly some things are just not implemented yet, or bugs are genuinely behind the problem encountered, and they can't help you after all. **Recommendations to others considering UpKeep:** Take your time while incorporating UpKeep into your company. It is a valuable tool, but it needs a good and progressive implementation to be effective. Going too fast will make it harder to switch, as the assets and part numbers need to be well created before you can use them without suffering any confusion. It helps to have goals to achieve, for example to know what you want out of a dashboard, as if you need to contact Customer Support, telling them what you want in the end is often more efficient than writting about what is going wrong. **What problems is UpKeep solving and how is that benefiting you?** We have saved a lot of time in handling the preventive maintenances of our machines. Having all the asset informations linked to them on a digital and mobile platform also helps a lot. The difficulty of managing the various and numerous maintenance requests was lowered by this app, which helps filter them and track them while also making it easier on the employees to make such request. **Official Response from Margot Ford:** > Hi Benoit. Thank you for taking the time to tell us about your experience with UpKeep. Your feedback is important to us and I'm so glad you brought it to our attention. I'll pass it on to our product team. If you need anything, please don't hesitate to reach out! ### 27. Upkeep has been great for keeping up on prevented Maintenance **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2022 **What do you like best about UpKeep?** I like how people can put their requests in and it tells them when we are done with it. **What do you dislike about UpKeep?** We have not found anything yet. We have not been using for very long so there is something that will come up in the future, but as for now, it is great. **Recommendations to others considering UpKeep:** Watch the videos makes it a lot easier to understand and ask questions. **What problems is UpKeep solving and how is that benefiting you?** We are keeping up on customer requests and keeping people happy. We are more organized and more efficient. ### 28. S&G Limestone Ltd **Rating:** 4.5/5.0 stars **Reviewed by:** SG L. | Owner and Managing Director., Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2022 **What do you like best about UpKeep?** Very happy with the system provided for inventory Management. It has assisted us in rationalizing our inventory and reduced holding stocks considerably. The Maintenance management program is just starting for us, which has enabled us to set up all the operations and Maintenance employees with the capability of writing requests and assisting in developing sound Maintenance Planning processes. We have already experienced the benefits of sound Maintenance Planning processes and look forward to further benefits as our workforce becomes more adept with the procedures. **What do you dislike about UpKeep?** At this point, I have no negative feedback on what we have developed with the upkeep team. **What problems is UpKeep solving and how is that benefiting you?** It mainly involves Maintenance planning and execution and stores Inventory Management. Maintenance Planning processes certainly provide improved productivity and equipment availability. **Official Response from Victoria Johnson:** > Hi SG, thank you for your review. We're happy to hear UpKeep is helping to reduce your inventory costs. That's awesome! We look forward to hearing more about how your team evolves its' UpKeep use in the future. If you ever have any questions, please email info@onupkeep.com. We're always here to help! ### 29. It has kept me up-to date on everything. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about UpKeep?** The automatic notifications that is setup when doing yearly,monthly, quarterly. **What do you dislike about UpKeep?** I feel like there could be more added to it. Maybe some kind of digitalization to the platform. **What problems is UpKeep solving and how is that benefiting you?** Unplanned downtime ### 30. Great for Maintenance / Technical Workflows **Rating:** 4.5/5.0 stars **Reviewed by:** Gustavo C. | Solutions Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2021 **What do you like best about UpKeep?** When we found Upkeep, it was a lifeboat for us. Our maintenance schedule for automatic dispensers mainly was manual, based on emails, calls, text messages or the 3 of them. We did have a tool earlier, but it just behaved like the before-mentioned options. Upkeep gave us the visibility we never had before: reports, insights, preventative maintenance schedules, the ability for customers to sign orders, assets and parts inventory, and much more! I recommend it to everyone with the above needs. **What do you dislike about UpKeep?** At the beginning the maps were pretty accurate, however, with the updates it's not working now. When we try to pinpoint an exact location, the map uses an approximate location based on the municipality. Map accuracy can be improved. **What problems is UpKeep solving and how is that benefiting you?** We currently use Upkeep to keep track of all our dispensing assets: shakers, dispensers, canisters, nozzles and all other parts needed. Our sales team have requesters access to ask for repair or maintenance on their respective locations, while our technicians can complete the workorders. **Official Response from Margot Ford:** > Hi Gustavo, thank you for leaving a review! I'm so glad that UpKeep is able to give you that visibility that you needed! That's what we're here for. Please let us know if ever you need anything! ### 31. Very user friendly and keeps me on track with work orders that are due. **Rating:** 4.5/5.0 stars **Reviewed by:** Chance N. | Assistant Operation Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2022 **What do you like best about UpKeep?** Keeps track of all your work orders, inventory, equipment, and supplies. Its user friendly and has great technical support. I use it every day and its by far the most useful tool i have. **What do you dislike about UpKeep?** What I dont like about the program is when you have re-occurring work orders they will take up a lot of space for one work order since it shows so many years ahead. I think just give a year ahead would be sufficient. **What problems is UpKeep solving and how is that benefiting you?** Cuts down on time spent organizing work orders by priority. Upkeep does all that work for you. I can just grab my tablet and open the app and I'm on my way to my first work order. **Official Response from Victoria Johnson:** > Hi Chance, Thank you for your review. We're so glad to see all the ways you're using UpKeep, and especially that it's helping you save time and keep track of your equipment maintenance. Please email info@onupkeep.com if you ever need any assistance. We're always here to help! ### 32. Very easy to use and helps with daily tasks **Rating:** 5.0/5.0 stars **Reviewed by:** Am T. | Lab Tech, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2022 **What do you like best about UpKeep?** The ease of use and functionality. Helpful reminders **What do you dislike about UpKeep?** Not much to dislike about this program. works great **What problems is UpKeep solving and how is that benefiting you?** Helping me maintain daily tasks ### 33. Great program for large or small businesses. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2022 **What do you like best about UpKeep?** This program is an asset that every company can benefit from the largest to the smallest. It can help departments keep track of requests that are being made by the employees in the company. **What do you dislike about UpKeep?** I haven't had any trouble with UpKeep to know what I dislike. **What problems is UpKeep solving and how is that benefiting you?** Helps the company keep track of maintenance requests and when they are complete. ### 34. UPKEEP REVIEWS **Rating:** 5.0/5.0 stars **Reviewed by:** Maintenance A. | Maintenance Team, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2022 **What do you like best about UpKeep?** The most helpful thing about upkeep is that you can put a lot of information and you can organize it by addresses. Also, you can add a lot of other information like vendors, etc. **What do you dislike about UpKeep?** When using the search engine, you need the exact name that was used in the title. Or you have to look it up by address or vendor if it was inputted. Sometimes I want to look it up by the date it was created. **What problems is UpKeep solving and how is that benefiting you?** Separating the work orders by the vendor even if it's the same information. Uploading the documents to the vendor information. However, it is a bit tedious if it was not done before. **Official Response from Victoria Johnson:** > Hi there, Thank you for your review. We're so glad to see all the ways you're using UpKeep, and especially that it's helping with vendor management. Please email info@onupkeep.com if you ever need any assistance. We're always here to help! ### 35. UpKeep Personal Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2021 **What do you like best about UpKeep?** The versatility of the functions and interface **What do you dislike about UpKeep?** Auto Calculated amount for parts not input at times **What problems is UpKeep solving and how is that benefiting you?** Customer and parts management **Official Response from Margot Ford:** > Hi there! Thank you for taking the time to leave a review. I’m so glad to see that UpKeep is helping you manage parts and customers. Let us know if you ever have any questions: https://www.onupkeep.com/customersupport/ ### 36. It could use some Ui-Ux upgrades **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2022 **What do you like best about UpKeep?** Time recording is a good feature and rep **What do you dislike about UpKeep?** Adding parts, adding the description of my work order(it could be on the page where we add inventory or record time, because some times we just do some maintenance and repairing, and do not use any part, so currently we have to edit the work order and write that in description), no option to hide parts/inventory from specific locations **What problems is UpKeep solving and how is that benefiting you?** stock management at some level ### 37. UpKeep for multisite facility management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2022 **What do you like best about UpKeep?** We like that UpKeep is app-based and robust enough to handle all of the scheduling and review processes we have in place at our buildings. We like how dependable and user-friendly the request process is. It's a great solution and our team loves UpKeep. **What do you dislike about UpKeep?** We love Upkeep and are hoping to roll it out to more of our team this year. We are hoping to see more multisite and increased location support as UpKeep continues to develop. **Recommendations to others considering UpKeep:** The UpKeep team was super helpful before we purchased - they answered tons of questions we had, showed us the ins and outs, and helped us navigate the trial to ensure UpKeep was the right solution for our team. They're a great resource! **What problems is UpKeep solving and how is that benefiting you?** We are saving time, communication, and improving response times on requests. We have been able to increase fiscal responsibility and tie costs to assets as well. **Official Response from Victoria Johnson:** > Hi there, Thank you so much for your review! It's great to hear all the ways UpKeep is helping you especially how you're saving time and improving request response times. That's fantastic! If you ever need anything, please email info@onupkeep.com. We're always here to help! ### 38. Good for a growing business **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2022 **What do you like best about UpKeep?** The assignable account access has been instrumental in changing the chaotic and reactive nature of our business' repair needs. **What do you dislike about UpKeep?** There are some opportunities for improvements in various areas, mostly small changes and functionality mods I would like to see. For instance, the barcode system would be a huge asset for us, but we've been unable to figure out how to make them printable via .csv or other means. **Recommendations to others considering UpKeep:** This app is great for small business looking for a CMMS they can grow into. **What problems is UpKeep solving and how is that benefiting you?** A much more preventative work culture has developed at our facilities as a result of using UpKeep. It helps us keep track of inspections, meters and other vital data to keep things running and repaired ahead of time. ### 39. Enjoying using UpKeep as the maintenance guy in a preschool **Rating:** 4.0/5.0 stars **Reviewed by:** Alan P. | Maintenance, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2021 **What do you like best about UpKeep?** I like that the teachers have the ability to send detailed maintenance requests with pictures and location straight to my phone. I also like having the ability to message them about their request through the app. **What do you dislike about UpKeep?** For our situation, I haven't really found any problems or issues with using UpKeep. The only problem I have is that sometimes it is slow to open and load requests, but that is more of a lousy internet problem on our end. **Recommendations to others considering UpKeep:** UpKeep is a great platform to keep all of your maintenance requests, parts, and users organized and is very easy to use. There are way more features than our situation needs, but it is such a good product that is easy to use that we haven't bothered looking for anything else. **What problems is UpKeep solving and how is that benefiting you?** My biggest issue before using UpKeep was having teachers come up to me and ask for things while I'm in the middle of working on something else, and then not remembering all the details of their request by the time I get a chance to write it down. **Official Response from Margot Ford:** > Hi Alan! I appreciate you taking the time to leave a review. It's amazing to see that it's helped not only you, but the teachers you work with! I'm so glad you're able to keep everything organized and it's easy to use. Thank you for telling us about your experience! ### 40. UPKEEP has been a game changer!! **Rating:** 4.5/5.0 stars **Reviewed by:** Paul W. | Maintenance manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2022 **What do you like best about UpKeep?** Being able to schedule PM's and how they schedule the next date based on when it was completed and not just a set date every week/month etc. This allows for the techs to have a little flexiblity on when they get their PM's completed. **What do you dislike about UpKeep?** The only disadvantage I've seen is not being able to communicate with requesters through upkeep. It might be nice to message back and forth for details or with updates. **Recommendations to others considering UpKeep:** It's easy to use and easy to learn but is very powerful. Technical support will help you get through it all, so don't get discouraged. It will take time but is worth it. **What problems is UpKeep solving and how is that benefiting you?** We've seen a decrease in breakdowns in our company by as much as 10%. It has also allowed us to schedule and track the work of our techs and also to track our asset life and repair costs. **Official Response from Victoria Johnson:** > Hi Paul, Thank you for your review. We're so glad to see all the ways you're using UpKeep, and especially that it's helping with scheduling PMs and that you're seeing a decrease in breakdowns by 10%! That's incredible! Please email info@onupkeep.com if you ever need any assistance. We're always here to help! ### 41. Maint essential **Rating:** 5.0/5.0 stars **Reviewed by:** Michael S. | Maintenance technician, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2019 **What do you like best about UpKeep?** Upkeep allows for absolute control and data centered innovation and progress in day to day maintenance and operations management. Having used other products from time to time, and having settled for much worse than upkeep before I was introduced to it, the tribulations of a work day inhibited by inefficient organization are no more thanks to upkeep. **What do you dislike about UpKeep?** Upkeep provides everything that you need for work order stability, but upkeep does not itself create advantage without a legitimate instructional meeting or class on how to use it. It would be nice if the whole team can say, zoom in together and watch a live tech teach the same scale to success when it comes to upkeep **Recommendations to others considering UpKeep:** Test it t first. Make sure everyone knows and iz on the same page when implementing **What problems is UpKeep solving and how is that benefiting you?** Everything on a day to day level is now streamlined to the point we are able to use the tools upkeep provides to be able to maximize efficiency such that we can hire more workers **Official Response from Margot Ford:** > Hi Michael, Thanks for leaving a review! I'm so glad that UpKeep makes your days easier and helps you stay organized and efficient. We'd love to have your team come to UpKeep Onboarding! It's our instructional, how-to webinar and it happens weekly. I'll make sure to include the link so that you and/or your team can join if you're interested! ### 42. Upkeep user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Aline S. | Office Administrator - CEC, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about UpKeep?** Real-time work orders and Easy to manage **What do you dislike about UpKeep?** too many options to locate a work order. **What problems is UpKeep solving and how is that benefiting you?** Time! saves us a lot of time. ### 43. Great Product, Easy to Use! **Rating:** 5.0/5.0 stars **Reviewed by:** Catheren S. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2022 **What do you like best about UpKeep?** The app is very user friendly and integration was an easy process. **What do you dislike about UpKeep?** I wish there were options to add a checklist within a task, as sometimes our maintenance men may miss something in a long task. The only way around this is to submit a different task for each assignment, which can quickly bog them down. **What problems is UpKeep solving and how is that benefiting you?** We are able to easily address maintenance issues and have confirmation that they are completed. If there are issues, our maintenance staff can easily add notes. ### 44. Happy Client **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about UpKeep?** Being able to track each item in the system without leaving my desk is very helpful. **What do you dislike about UpKeep?** Having to create a login for each employee to submit requests is sometimes time-consuming, but otherwise, everything works great for our company. **What problems is UpKeep solving and how is that benefiting you?** Keeping our mechanic on track with what is needed helps give priority to tasks. ### 45. Efficient way of keeping track of work orders **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2022 **What do you like best about UpKeep?** You can see the history and details of the work orders including the pictures . **What do you dislike about UpKeep?** It is a bit intimidating at first, specially there are so many options . **What problems is UpKeep solving and how is that benefiting you?** The efficient way of keeping track of work orders and the due dates (with reminders) of the work orders ### 46. Good system, could use some minor tweaks and features **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2022 **What do you like best about UpKeep?** Inventory management, purchase orders, and work orders are all helpful and fairly straightforward. **What do you dislike about UpKeep?** "List of Parts" feature only allows 1 of every part to be added, not multiples, so putting a Bill of Materials in there or having a list of maintenance parts with doubles is a bit difficult. The purchase orders section isn't available on the mobile app. Free / Basic users have very limited abilities, in our case we have to have multiple people using the same account for them to be able to do some pretty basic functions like edit work orders. **What problems is UpKeep solving and how is that benefiting you?** We use it as an EAM, inventory and purchase order management. It helps us keep all of our maintenance visit information in one place, and the mobile app is good for techs in the field to have on hand when performing maintenance. **Official Response from Victoria Johnson:** > Hi There, Thank you for your review. We're so glad to see all the ways you're using UpKeep, and especially that it's helping keep your maintenance organized. Please email info@onupkeep.com if you ever need any assistance. We're always here to help! ### 47. Easy to use, but not as detailed as other work-order systems I have used. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2022 **What do you like best about UpKeep?** Ease of use for staff to input work orders. **What do you dislike about UpKeep?** Time is not accounted for. No way for the end-user to write any comments to the work order to describe what was done to complete the job. **What problems is UpKeep solving and how is that benefiting you?** Keeps me informed as to what's needed and where. ### 48. It works **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Plastics | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about UpKeep?** Constant reminders of what I forgot, easy for department heads to submit work orders to be reviewed. **What do you dislike about UpKeep?** Last guy set it up wrong, moving PM to PM sucks **What problems is UpKeep solving and how is that benefiting you?** Upkeep is good at keeping track of what needs to be done so I don't forget. ### 49. Great system! Varies of selection and custom add on, Makes your a life a bit easier! **Rating:** 4.0/5.0 stars **Reviewed by:** Brian N. | Facilities Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** March 07, 2022 **What do you like best about UpKeep?** I like that it's very well organized on every task level. It configures well with my line of work and progress for my daily task even when I'm super busy! **What do you dislike about UpKeep?** The downside that I do have is that I wish it were easier to input/select photos so I could put before & after photos for the work that I have performed **Recommendations to others considering UpKeep:** Give it a try!! **What problems is UpKeep solving and how is that benefiting you?** In my line of work, every day is busy at certain times, and I deal with many clients/employees. It organizes my task level so I can perform accordingly for my day **Official Response from Victoria Johnson:** > Hi Brian, Thank you so much for your review! Happy to hear it's helping you stay on task with your daily tasks. It's great to be organized! If you ever have questions, please email info@onupkeep.com. We're always here to help! ### 50. Excellent app! **Rating:** 5.0/5.0 stars **Reviewed by:** Phillip H. | VP of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2022 **What do you like best about UpKeep?** Keeping track of work orders in the app is a big plus. Being able to look back at archives for billing purposes is also very useful. **What do you dislike about UpKeep?** There's nothing about the current app that I dislike. I would like to have an easier way to schedule work on a calendar. **What problems is UpKeep solving and how is that benefiting you?** Accountability. Making sure all scheduled work is completed. Making sure all work is billed. Overall, our company works smoother with UpKeep. We love it! ## UpKeep Discussions - [Do you have a team of users to help you inspire product improvements.](https://www.g2.com/discussions/do-you-have-a-team-of-users-to-help-you-inspire-product-improvements) - 1 comment, 2 upvotes - [Is there a way to track an asset and how much is spent on it?](https://www.g2.com/discussions/13664-is-there-a-way-to-track-an-asset-and-how-much-is-spent-on-it) - 1 comment, 2 upvotes - [What is UpKeep used for?](https://www.g2.com/discussions/what-is-upkeep-used-for) - 1 comment, 1 upvote - [Is there any available settings to enable notifications on android and apple mobiles when a job has been requested?](https://www.g2.com/discussions/35513-is-there-any-available-settings-to-enable-notifications-on-android-and-apple-mobiles-when-a-job-has-been-requested) - 1 comment, 1 upvote - [Will I ever be able to use upkeep app, on my android smartwatch?](https://www.g2.com/discussions/35496-will-i-ever-be-able-to-use-upkeep-app-on-my-android-smartwatch) - 1 comment, 1 upvote - [View UpKeep pricing details and edition comparison](https://www.g2.com/products/upkeep/reviews?page=86§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+09%3A03%3A23+-0500&secure%5Bsession_id%5D=22e01e16-b334-4100-b914-3535eb3853e4&secure%5Btoken%5D=b62bdff6aba8ddc24418128306537c888a8b3d5aa2e95c909a4305220908de35&format=llm_user) ## UpKeep Integrations - [Apple iOS](https://www.g2.com/products/apple-ios/reviews) - [PDI/Retail Suite](https://www.g2.com/products/pdi-retail-suite/reviews) - [Samsara](https://www.g2.com/products/samsara/reviews) - [Yardi Voyager](https://www.g2.com/products/yardi-voyager/reviews) ## UpKeep Features **Asset Definition** - Asset Register - Relationships - Costs - Types **Asset Tracking** - Location - Status - History **Inventory** - Locations - Spare Parts - Valuation **Agentic AI - Facility Management** - Autonomous Task Execution **Depreciation** - Methods - Asset Value - Taxes - Decomissioning **Maintenance** - Inspections - Planning - Predictive - Corrective - Unplanned - Optimization **Field Service ** - Planning - Tracking - Client Communications **Monitoring** - Use - Reliability - Risk **Contract & Warranty** - Contracts - Warranties - SLAs **Analytics** - Dashboards - Performance - Forecasting **CMMS Platform Features** - Work Order Management - Preventative Maintenance (PM) - Predictive Maintenance (PdM) - Materials Management - Equipment Breakdown Reports - Approval Management - Task Templates - Compliance Auditing - Vendor Management - Reporting & Dashboards **Facility Management Platform Features** - Maintenance Planning - Facility Inventory Management - Space Planning - Move Management - Vendor Management - Service Request Portal - Green Building Operations - Reporting & Dashboards - Facility Document Storage - Mobile Field Access **Integration** - ERP - CAD & PLM - Accounting **Agentic AI - Enterprise Asset Management (EAM)** - Cross-system Integration ## Top UpKeep Alternatives - [MaintainX](https://www.g2.com/products/maintainx/reviews) - 4.8/5.0 (1,528 reviews) - [Limble](https://www.g2.com/products/limble/reviews) - 4.8/5.0 (680 reviews) - [eMaint](https://www.g2.com/products/emaint/reviews) - 4.4/5.0 (286 reviews)