We have worked with the PatientBond team for over five years. We use them for all our patient communications, including text messaging, surveys, newsletters, and payment reminders. The survey dashboard is handy. Review collected by and hosted on G2.com.

The system has many moving parts, occasionally we have something that breaks, but they are always quick to respond. Review collected by and hosted on G2.com.

Mark is always quick to respond to me, and PB can always get us the results we are looking for. When we need something developed, they get it done! Review collected by and hosted on G2.com.

I would like more intuitive reporting, however i believe that is an option with the new patient portal so we will be looking into that Review collected by and hosted on G2.com.

An always "yes we can" mentality and willingness to work together—it's a refreshing change from most vendors who are painfully rigid in their offerings and terms of their partnership Review collected by and hosted on G2.com.

Take a reactive/passive approach to partnership. By no means am I wanting an aggresive sales team! Rather, I often feel I am asking if we can use the data to do X, or is there a way for us to do Y. The answer if usually yes, but if they have greater visibility into my direct and adjacent category— what do they see that I can't??? Review collected by and hosted on G2.com.

The strong scientific underpinnings of their approach; the flexibility and willingness to customize; the transparency; the actionability and applicability of those insights. Review collected by and hosted on G2.com.

I can't really think of anything I would say I dislike. Review collected by and hosted on G2.com.

Ability to read patient's experiences quickly and user-friendly! Review collected by and hosted on G2.com.

I feel we have used the program to help us reach daily goals and it enables us to see patient concerns on a daily basis. I have not come across anything that we dislike yet. Review collected by and hosted on G2.com.

Ease of use for the patients. Ease-of-use to manipulate any reports.Timely responses regarding any questions or concerns, especially from our representative Steven Cundick Review collected by and hosted on G2.com.

Nothing at this time.Surveys are short and sweet. Exactly what the customer wants Review collected by and hosted on G2.com.

Whenever we had issues, PatientBond was quick to fix it. Review collected by and hosted on G2.com.

We had an issue in the past with an employee not being responsive, but he was removed from our group and the issue got solved Review collected by and hosted on G2.com.

Flexibility in speeding up for something urgent or slowing down if need be. Many software vendors are locked into the sprint model and can't flex based on the changing business needs of the client. Review collected by and hosted on G2.com.

Have yet to kick off the official pilot so can't fully speak to this question yet. Review collected by and hosted on G2.com.

Customization and flexibility and communication Review collected by and hosted on G2.com.

User interface not as "slick" as competitors Review collected by and hosted on G2.com.

Patient Bond has the most helpful staff along with efficient turn around time. Review collected by and hosted on G2.com.

Havent disliked anything yet. They are very informative in all aspects. Review collected by and hosted on G2.com.