UpdateAI has proven to be very accurate when it comes to summarizing meetings. Since they work on top of the individual transcripts of your Zoom calls, there's no need for a bot to join the call. Review collected by and hosted on G2.com.

There are still some missing features in the SFDC integration, but they are very open to receiving feedback and decide if it's worth adding projects to their timeline Review collected by and hosted on G2.com.

In the world of Customer Success, every second counts. When your objective is to ensure customer satisfaction, foster lasting relationships, and increase retention, the last thing you need is administrative overhead. Enter Update.Ai, a solution built with a clear understanding of the challenges faced by Customer Success teams. Review collected by and hosted on G2.com.

Zoom integration would drive usage 1000% Review collected by and hosted on G2.com.

The meeting summaries and cheat sheets. It's a huge time saver and way to communication and collaborate quickly with your internal and external partners! Review collected by and hosted on G2.com.

Nothing stands out here, the team is fantastic and really receptive to product feedback and innovation ideas. Review collected by and hosted on G2.com.

How simple it is to use and share reports. Review collected by and hosted on G2.com.

Transcription is not accurate and editable Review collected by and hosted on G2.com.

In addition to the basic zoom recording functionality that you can get with other platforms, UpdateAI is super valuable becuase it puts together key action items to take after the call. It also makes it easy to highlight key moments of the call. These featuers combined makes the follow up time much faster than any other notetaking app i've used. Review collected by and hosted on G2.com.

I would love to see a Hubspot integration to send key insights from customer calls into contact properties and save me some typing. This would make admin work after calls essentially zero. Review collected by and hosted on G2.com.

First it just works. The notetaker, call recorder. AI summaries and insights are top notch and I love the blue arrows in the notes/summaries that take you directly to the part of the call it pertains to. Review collected by and hosted on G2.com.

Too expensive. I can't justify $30 for a tool that has a few more features than the one I as part of our default tech stack. Review collected by and hosted on G2.com.

I love how much time it saves me with meeting recaps and notes. It helps me juggle a million things all at the same time and not lose anything through the cracks. Review collected by and hosted on G2.com.

Sometimes there are some inaccuracies in the notes but nothing crazy. Review collected by and hosted on G2.com.

I love that I can focus on my clients and the conversations and quickly respond with detailed follow-up notes with action items. It is like nothing else in the CX tool space. Review collected by and hosted on G2.com.

I wish I could customize the default template. I currently edit the report prior to sending as there are pieces (ie: numbers, who spoke most) that I do not want to send. I feel I have to edit before I can send. Review collected by and hosted on G2.com.

Easy to get up and running. The team has significantly reduced time writing notes, writing followup, and sharing x-functionally. Review collected by and hosted on G2.com.

The updateai team is working to build features and listens to product feedback. We are excited to be early adopters and like any product that is innovating quickly, it is learning from feedback and improving. Review collected by and hosted on G2.com.

The meeting recaps rock. I love the sync with Slack to remind me of my action items. I can easily send the transcript, meeting highlights, and video recap to our COO. It makes my life a million times easier to action follow-up items following a call. Review collected by and hosted on G2.com.

Since there's a Zoom integration, you occasionally have to resync it. Review collected by and hosted on G2.com.