Jessie P.
JP
Jessie P.
Senior Consultant
Small-Business (50 or fewer emp.)
"AI Tool for productivity!"
5/5
What do you like best about UpdateAI?

I love the way UpdateAI spits out tasks and assignees as well as quick meeting recaps. Additionally, the workflow of sending me a slack update with the majority of this information is so useful. It's made my post-meeting time much more efficient and increased my productivity. Review collected by and hosted on G2.com.

What do you dislike about UpdateAI?

I've found that people are still concerned about being recorded. Additionally the full transcript has made people uneasy about speaking freely in certain contexts. I woud love to see functionality that allows for toggle like options for outputs. Review collected by and hosted on G2.com.

Willy A.
WA
Willy A.
Mid-Market (51-1000 emp.)
"Most Exciting CSM"
5/5
What do you like best about UpdateAI?

I love the feedback I can receive after recording a meeting, being a busy CSM UPdateAI allows sme to record meetings I can't take physical notes for and then follow up with relevant information.

It's helping me be more prepared for calls, understand my clients better and feel like i have support in follow ups Review collected by and hosted on G2.com.

What do you dislike about UpdateAI?

I wish I could pull in my updateAI recording into meetings that I am not the owner of Review collected by and hosted on G2.com.

Keri L.
KL
Keri L.
Director of Client Success
Small-Business (50 or fewer emp.)
"Client Success right hand"
5/5
What do you like best about UpdateAI?

I like being able to review the call notes while listening to that particular part of the call to get the best next steps for my clients. Review collected by and hosted on G2.com.

What do you dislike about UpdateAI?

Outlook connection and will consolidate some notes that don't belong together. Review collected by and hosted on G2.com.

JB H.
JH
JB H.
Business Mentor
Small-Business (50 or fewer emp.)
"AI Notetaking at its finest"
4.5/5
What do you like best about UpdateAI?

The tone, style and role used allows me to get very accurate information from my conversations. The fact that it is done "in the background" and doesn't have a bot attached is very appealing. Review collected by and hosted on G2.com.

What do you dislike about UpdateAI?

I'd like it to have more options for rewriting the notes in different forms. Review collected by and hosted on G2.com.

Adam P.
AP
Adam P.
Small-Business (50 or fewer emp.)
"A tool that thinks for you"
5/5
What do you like best about UpdateAI?

Automatic recording of notes, to-dos, etc is great. The feature that gave me the best surprise and delight reaction is the Meeting Cheatsheet prep email, which includes the key info from the last call. When doing back to back meetings it's great to be able to just scan that I feel like I can fall right back into the flow of the "conversation" with that customer. Review collected by and hosted on G2.com.

What do you dislike about UpdateAI?

I don't always agree with what the tool identifies as _the_ most important key points from a call. I've chatted with the product team about this and it sounds like it's an area they're constantly improving as they get more data and usage. So that's neat. Review collected by and hosted on G2.com.

Verified User in Market Research
UM
Verified User in Market Research
Mid-Market (51-1000 emp.)
"Great product in the making!"
5/5
What do you like best about UpdateAI?

The biggest task was to concentrate on the meetings and take notes of the key points, this software has literally taken the taking notes part and it does an amazing job of getting key points discussed, action items, risk factors, and numbers discussed. After the meeting sends it to us via email and Slack if we have linked Slack. Saves a lot of time, and is a great tool for streamlining workflow. Very useful and once we start using it there is no going back! Can't wait to see how the software would develop and grow in the future. Definitely, a great software if you work in any field! Review collected by and hosted on G2.com.

What do you dislike about UpdateAI?

There are some errors with the words being captured, which can be easily edited after, not something I dislike this would be more like nitpicking. Pretty sure as they grow the tool will get even better at recognizing and transcribing pointers! Awesome tool Review collected by and hosted on G2.com.

Drew H.
DH
Drew H.
Small-Business (50 or fewer emp.)
"Good product, fairly accurate call summaries (trialed free plan)"
4/5
What do you like best about UpdateAI?

The summaries it provides at the end of the call are very helpful. Review collected by and hosted on G2.com.

What do you dislike about UpdateAI?

Occasionally, the summaries don't identify the key points, and sometimes they can take a while to come through (or don't show up at all). That said, some of this could be due to not having a paid (Pro) plan. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Simple to use"
5/5
What do you like best about UpdateAI?

Simple setup so that usage was easy. Any questions or problems have been quickly resolved by their customer support. Easy to set up integrations with CRM and Zoom. Review collected by and hosted on G2.com.

What do you dislike about UpdateAI?

Number of meetings AI summary available in a week with the free version. Review collected by and hosted on G2.com.

Kelly M.
KM
Kelly M.
Enterprise (> 1000 emp.)
"Meeting Capture with Update AI"
5/5
What do you like best about UpdateAI?

Easy to use, meeting summary, action steps Review collected by and hosted on G2.com.

What do you dislike about UpdateAI?

It has to record the meeting - but all similar programs have to for the functionality to work as far as I've seen Review collected by and hosted on G2.com.

Jane K.
JK
Jane K.
Mid-Market (51-1000 emp.)
"Indispensable tool for any customer-facing teams"
5/5
What do you like best about UpdateAI?

Ease of use and amazing insights/action items. I love that UpdateAI provides me with meeting cheatsheets every morning to prepare for my client calls. The best part is the action items and recap. If I ever have a heavy call day, I rely heavily on UpdateAI to keep track of all of my follow up items. I also like how easy it is to share recordings with customers. Review collected by and hosted on G2.com.

What do you dislike about UpdateAI?

Nothing! UpdateAI is very helpful, easy to use, and a real time-saver. Review collected by and hosted on G2.com.