--- title: UpdateAI Reviews meta\_title: 'UpdateAI Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 53 reviews by the users' company size, role or industry to find out how UpdateAI works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 53 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### UpdateAI Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find UpdateAI's **ease of use** remarkable, simplifying setup and enhancing focus during conversations. [(28 mentions)](https://www.g2.com/products/updateai/reviews?filters%5Bsentiment_snippet%5D=1225211&qs=pros-and-cons#reviews) Users love the **seamless summarization** of UpdateAI, enhancing engagement during meetings and improving post-call efficiencies. [(19 mentions)](https://www.g2.com/products/updateai/reviews?filters%5Bsentiment_snippet%5D=1224617&qs=pros-and-cons#reviews) Users value the **user-friendly setup** and seamless integration of UpdateAI, enhancing productivity and engagement during calls. [(17 mentions)](https://www.g2.com/products/updateai/reviews?filters%5Bsentiment_snippet%5D=1226257&qs=pros-and-cons#reviews) Users appreciate the **efficient note-taking** features of UpdateAI, enhancing focus and teamwork during calls and meetings. [(16 mentions)](https://www.g2.com/products/updateai/reviews?filters%5Bsentiment_snippet%5D=1225191&qs=pros-and-cons#reviews) Users appreciate the **time-saving note-taking** features of UpdateAI, allowing them to focus fully on client interactions. [(15 mentions)](https://www.g2.com/products/updateai/reviews?filters%5Bsentiment_snippet%5D=1226106&qs=pros-and-cons#reviews) Users face **integration issues** with UpdateAI, as it currently connects only to Zoom and lacks timely call summaries. [(4 mentions)](https://www.g2.com/products/updateai/reviews?filters%5Bsentiment_snippet%5D=2364595&qs=pros-and-cons#reviews) Users desire improvements in **poor summarization** , highlighting issues with transcriptions and outline accuracy. [(4 mentions)](https://www.g2.com/products/updateai/reviews?filters%5Bsentiment_snippet%5D=2364621&qs=pros-and-cons#reviews) Users experience **recording issues** with UpdateAI, including challenges with transcription accuracy and limited sharing capabilities. [(4 mentions)](https://www.g2.com/products/updateai/reviews?filters%5Bsentiment_snippet%5D=2364490&qs=pros-and-cons#reviews) Users report **inaccurate summarization** with UpdateAI, experiencing issues with transcription accuracy and delayed recaps. [(3 mentions)](https://www.g2.com/products/updateai/reviews?filters%5Bsentiment_snippet%5D=2364129&qs=pros-and-cons#reviews) Users experience **accuracy issues** with UpdateAI, particularly with incorrect transcriptions of names and outlines. [(2 mentions)](https://www.g2.com/products/updateai/reviews?filters%5Bsentiment_snippet%5D=2364722&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of UpdateAI ##### 1. Ease of Use Users find UpdateAI's **ease of use** remarkable, simplifying setup and enhancing focus during conversations. [ See 28 mentions ](https://www.g2.com/products/updateai/reviews?filters%5Bsentiment_snippet%5D=1225211&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo G.") RG Rodrigo G. Mid-Market (51-1000 emp.) 5.0/5 "Amazing Product!" What do you like about UpdateAI? Using UpdateAI has drastically improved my productivity! I can now focus on tasks that require much more time and attention. I use it every day, and I ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Best Call Analysis and Interface" What do you like about UpdateAI? Great call recaps, most useful call-outs for key areas of calls, actionable items, and important topics to take note of. Super easy to use, virtually ##### 2. Helpful Users love the **seamless summarization** of UpdateAI, enhancing engagement during meetings and improving post-call efficiencies. [ See 19 mentions ](https://www.g2.com/products/updateai/reviews?filters%5Bsentiment_snippet%5D=1224617&qs=pros-and-cons#reviews) See Related User Reviews ![Luisa B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luisa B.") LB Luisa B. Mid-Market (51-1000 emp.) 5.0/5 "Life quality for busy people" What do you like about UpdateAI? The summary of the call is spot-on, covering all the crucial topics in a clear and concise manner. It doesn't need require much to start using, it's ![Kolani S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kolani S.") KS Kolani S. Mid-Market (51-1000 emp.) 4.5/5 "Becoming my favorite administrative assistant" What do you like about UpdateAI? I really like how I can really interact with my clients in the call without haveing to take my own notes. I can use keywords for action items and foll ##### 3. Useful Users value the **user-friendly setup** and seamless integration of UpdateAI, enhancing productivity and engagement during calls. [ See 17 mentions ](https://www.g2.com/products/updateai/reviews?filters%5Bsentiment_snippet%5D=1226257&qs=pros-and-cons#reviews) See Related User Reviews ![Rodrigo G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodrigo G.") RG Rodrigo G. Mid-Market (51-1000 emp.) 5.0/5 "Amazing Product!" What do you like about UpdateAI? Using UpdateAI has drastically improved my productivity! I can now focus on tasks that require much more time and attention. I use it every day, and I ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 5.0/5 "Best Call Analysis and Interface" What do you like about UpdateAI? Great call recaps, most useful call-outs for key areas of calls, actionable items, and important topics to take note of. Super easy to use, virtually ##### 4. Note Taking Users appreciate the **efficient note-taking** features of UpdateAI, enhancing focus and teamwork during calls and meetings. [ See 16 mentions ](https://www.g2.com/products/updateai/reviews?filters%5Bsentiment_snippet%5D=1225191&qs=pros-and-cons#reviews) See Related User Reviews ![Meenal S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Meenal S.") MS Meenal S. Enterprise (\> 1000 emp.) 5.0/5 "Easy to set up, Accurate and Very Useful" What do you like about UpdateAI? I have found Update AI very easy to set up and use. It works like a charm. didn't need any IT support to get started. It’s very user-friendly and eas ![Luke H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luke H.") LH Luke H. Mid-Market (51-1000 emp.) 5.0/5 "The most accurate notetaker I have ever used comes with critical insights for my Success team." What do you like about UpdateAI? Update.AI has solved my notetaking problem and missed action items from internal and external meetings. That was what attracted me to the product firs ##### 5. Meeting Notes Users appreciate the **time-saving note-taking** features of UpdateAI, allowing them to focus fully on client interactions. [ See 15 mentions ](https://www.g2.com/products/updateai/reviews?filters%5Bsentiment_snippet%5D=1226106&qs=pros-and-cons#reviews) See Related User Reviews ![Luke H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luke H.") LH Luke H. Mid-Market (51-1000 emp.) 5.0/5 "The most accurate notetaker I have ever used comes with critical insights for my Success team." What do you like about UpdateAI? Update.AI has solved my notetaking problem and missed action items from internal and external meetings. That was what attracted me to the product firs ![Luisa B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luisa B.") LB Luisa B. Mid-Market (51-1000 emp.) 5.0/5 "Life quality for busy people" What do you like about UpdateAI? The summary of the call is spot-on, covering all the crucial topics in a clear and concise manner. It doesn't need require much to start using, it's ### 5 Cons or Disadvantages of UpdateAI ##### 1. Integration Issues Users face **integration issues** with UpdateAI, as it currently connects only to Zoom and lacks timely call summaries. [ See 4 mentions ](https://www.g2.com/products/updateai/reviews?filters%5Bsentiment_snippet%5D=2364595&qs=pros-and-cons#reviews) See Related User Reviews ![Chris W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris W.") CW Chris W. Mid-Market (51-1000 emp.) 5.0/5 "Such an amazing product at a fraction of the price of their competitors" What do you dislike about UpdateAI? Update AI is a new company so with any new company there are areas of strength and areas of weakness. Integrations are what Update AI are currently wo ![Jenny C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jenny C.") JC Jenny C. Mid-Market (51-1000 emp.) 5.0/5 "Supercharge collaboration + time savings" What do you dislike about UpdateAI? We are on HubSpot and the integration isnt quite perfected/established yet, but our RevOps team is working to ensure we can fully leverage the integra ##### 2. Poor Summarization Users desire improvements in **poor summarization** , highlighting issues with transcriptions and outline accuracy. [ See 4 mentions ](https://www.g2.com/products/updateai/reviews?filters%5Bsentiment_snippet%5D=2364621&qs=pros-and-cons#reviews) See Related User Reviews ![Kimberly Renee K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kimberly Renee K.") KK Kimberly Renee K. Enterprise (\> 1000 emp.) 5.0/5 "A CSM's AI Notetaker - Invaluable for Capturing Notes, Highlights, and Snippets from Zoom Calls" What do you dislike about UpdateAI? I would like the ability to train the smart summaries a bit more to hone in one the aspects most key to my business. And, I would like the ability for ![Charlotte L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlotte L.") CL Charlotte L. Mid-Market (51-1000 emp.) 5.0/5 "Great Tool for my CSM team!" What do you dislike about UpdateAI? The transcriptions are not always the right words anc sometimes the outline is not exactly correct, but again this is getting better. ##### 3. Recording Issues Users experience **recording issues** with UpdateAI, including challenges with transcription accuracy and limited sharing capabilities. [ See 4 mentions ](https://www.g2.com/products/updateai/reviews?filters%5Bsentiment_snippet%5D=2364490&qs=pros-and-cons#reviews) See Related User Reviews ![Allison M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Allison M.") AM Allison M. Small-Business (50 or fewer emp.) 5.0/5 "No longer a need to take notes!" What do you dislike about UpdateAI? I wish I could create recorded snippets of calls, for example, of product features. These would then be shared with our product team. ![Charlotte L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlotte L.") CL Charlotte L. Mid-Market (51-1000 emp.) 5.0/5 "Great Tool for my CSM team!" What do you dislike about UpdateAI? The transcriptions are not always the right words anc sometimes the outline is not exactly correct, but again this is getting better. ##### 4. Inaccurate Summarization Users report **inaccurate summarization** with UpdateAI, experiencing issues with transcription accuracy and delayed recaps. [ See 3 mentions ](https://www.g2.com/products/updateai/reviews?filters%5Bsentiment_snippet%5D=2364129&qs=pros-and-cons#reviews) See Related User Reviews ![Charlotte L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlotte L.") CL Charlotte L. Mid-Market (51-1000 emp.) 5.0/5 "Great Tool for my CSM team!" What do you dislike about UpdateAI? The transcriptions are not always the right words anc sometimes the outline is not exactly correct, but again this is getting better. ![Keri L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keri L.") KL Keri L. Small-Business (50 or fewer emp.) 5.0/5 "Client Success right hand" What do you dislike about UpdateAI? Outlook connection and will consolidate some notes that don't belong together. ##### 5. Accuracy Issues Users experience **accuracy issues** with UpdateAI, particularly with incorrect transcriptions of names and outlines. [ See 2 mentions ](https://www.g2.com/products/updateai/reviews?filters%5Bsentiment_snippet%5D=2364722&qs=pros-and-cons#reviews) See Related User Reviews ![Charlotte L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlotte L.") CL Charlotte L. Mid-Market (51-1000 emp.) 5.0/5 "Great Tool for my CSM team!" What do you dislike about UpdateAI? The transcriptions are not always the right words anc sometimes the outline is not exactly correct, but again this is getting better. ![Stijn S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stijn S.") SS Stijn S. Small-Business (50 or fewer emp.) 5.0/5 "A true hidden Gem in a proliferation of AI products" What do you dislike about UpdateAI? 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Customer Success Executive Management Consultant Small-Business (50 or fewer emp.) 11/20/2023 "A holistic approach to enhancing customer engagement." 5/5 What do you like best about UpdateAI? There are a variety of transcription services. They either have a very broad user base or they focus on people in Sales functions. I jumped on UpdateAI bandwagon early on because they are helping businesses customer related outcomes, regardless of the department their users are in. It's a more holistic customer-centric approach. The AI is being honed to recognize the language and context of customer-related activities. Such as strategies, relationship risks, product feedback, key figures, and action items. They have Mickey Powell the AI guru and thought-leader. Josh Schachter, also a thought-leader, visionary, and eager to learn from their customers. The Support team is swift to resolve any issues. It's easy to implement and use. You can feel their passion to make this the leading and best solution. Review collected by and hosted on G2.com. What do you dislike about UpdateAI? There is nothing I dislike, perse. As with any new AI it takes time to refine it. Yet Josh and his team are incredibly swift and agile, rapidly making updates that have meaningful impact. Review collected by and hosted on G2.com. What problems is UpdateAI solving and how is that benefiting you? Ultimately, they are strengthening the relationship between me and my customer while helping me work more efficiently. I can maximize the time in our meetings to garner greater value with even deeper conversations. The distraction of manualy taking notes is eliminated. I can trust it will be recorded, transcribed, they'll call my attention to relevant information, and deliver it in an actionable manner. Review collected by and hosted on G2.com. Show More 11/21/2023 Current UserValidated ReviewerSource: Organic Review from User Profile ![Eric J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Eric J.") EJ Eric J. Chief Revenue Officer (CRO) Small-Business (50 or fewer emp.) 7/19/2024 "Great summary and Useful Analytics" 5/5 What do you like best about UpdateAI? The recap of the numbers discussed. It hightlights the important dicussion topics well. Review collected by and hosted on G2.com. What do you dislike about UpdateAI? That its not a free service. I have some other tools I am paying for in Zoominfo called Chorus that does the same thing. So I can't pay for it. Review collected by and hosted on G2.com. What problems is UpdateAI solving and how is that benefiting you? UpdateAI does a great job of summarizing and notating important discussion topics. Specifically the numbers discussed. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Allison M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Allison M.") AM Allison M. Customer Success Manager Small-Business (50 or fewer emp.) 1/17/2024 "No longer a need to take notes!" 5/5 What do you like best about UpdateAI? UpdateAI makes it so I can focus in on my calls and not worry about taking notes or making sure I mark down a feature request. 9/10 times the AI catches everything and jots it down for me! It also puts together all of my notes significantly faster than I could. By the time my next call is done, notes are waiting in my inbox! UpdateAI has cut down the time needed to take calls and notes after a call significantly better enabling myself to actively listen and engage in calls with customers. Review collected by and hosted on G2.com. What do you dislike about UpdateAI? I wish I could create recorded snippets of calls, for example, of product features. These would then be shared with our product team. Review collected by and hosted on G2.com. What problems is UpdateAI solving and how is that benefiting you? I no longer waste time updating notes/CRM at the end of the day. Most of the time it's a quick copy/paste and maybe adding a few notes/summary if there is something that needs to be called out. Otherwise, UpdateAI has made note-taking as easy as a copy and paste! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Kimberly Renee K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kimberly Renee K.") KK Kimberly Renee K. Academic Success Coach / Director - Center for Academic and Student Achievement Enterprise (\> 1000 emp.) 10/19/2023 "A CSM's AI Notetaker - Invaluable for Capturing Notes, Highlights, and Snippets from Zoom Calls" 5/5 What do you like best about UpdateAI? UpdateAI seamlessly and automatically records my Zoom calls and then uses AI to provide a smart summary with key highlights, next steps, key numbers and other items essential for a CSM post-meeting. Those summaries and key snippets from them (e.g. a feature request or product feedback) can be auto-inputted into Salesforce, Hubspot, and other CRMs. The program works smoothly, and the company is constantly innovating and adding features based on customer feedback. Already UpdateAI is a product I couldn't live without, and I am excited to see where it is headed in the future. Oh- and MIckey Powell, one of the founders - is a GURU of AI knowledge - check out his free e-book and speaking engagements (podcasts, webinars, etc.) if you haven't already! Review collected by and hosted on G2.com. What do you dislike about UpdateAI? I would like the ability to train the smart summaries a bit more to hone in one the aspects most key to my business. And, I would like the ability for UpdateAI to join on meetings where I am not the host. But, I believe the latter ability is already in beta - and the former is being worked on! Review collected by and hosted on G2.com. What problems is UpdateAI solving and how is that benefiting you? AI takes notes and summarizes my meetings so I don't have to! Also, it provides ability to hone in on key quotes and snippets to share with team members so I can better persuade them to act on client feedback. It also sends me an email to help me prepare for my upcoming meetings for the day so I don't have to dig as deeply into my CRM to recall what was discussed in the previous meeting. Review collected by and hosted on G2.com. Show More 10/24/2023 Current UserValidated ReviewerSource: Organic Review from User Profile ![Jenny C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jenny C.") JC Jenny C. Director of Customer Success- Atlas Mid-Market (51-1000 emp.) 9/8/2023 "Supercharge collaboration + time savings" 5/5 What do you like best about UpdateAI? The Smart Recaps are game changing- both for calls I lead and calls my team leads that I'm unable to join. I used to struggle to truly be present, listen and take notes on calls. Now, my full attention is on our customers- allowing me to really listen, present with better body language and virtual eye to eye contact (which matters!), ask better questions and engage in productive dialogue without worrying that I'm not capturing enough accurately. My CSM team heavily relies on the recaps to help add their own touch to post-call emails with their respective customers: saving countless hours of time each week! Our Product and Design teams have also joined in- leveraging UpdateAI to recap user feedback and roadmap review sessions with customers. This has given us a significantly better ability to capture customer feedback, issues, ideas and more. It's been great to share back with CSMs who may/may not be on those calls- ensuring we're all on the same page and hearing the same things. We've also seen our GTM/growth teams adopt UpdateAI- making handoffs/knowledge transfers a breeze! Review collected by and hosted on G2.com. What do you dislike about UpdateAI? We are on HubSpot and the integration isnt quite perfected/established yet, but our RevOps team is working to ensure we can fully leverage the integration. This very well could be on us. Review collected by and hosted on G2.com. What problems is UpdateAI solving and how is that benefiting you? UpdateAI saves us time (say goodbye to notebooks and scrambled notes). It also helps break down communication barriers internally- leading to greater alignment and solution development. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Benjamin T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Benjamin T.") BT Benjamin T. Mid-Market (51-1000 emp.) 8/11/2023 "Great tool summarising meeting notes" 4.5/5 What do you like best about UpdateAI? I love how the notes are split with Action items, Risks, Important Numbers, and Product feedback, it really provides good actionable insights into the meeting. I usually take extensive notes during my meetings to have as much context as possible for my next ones, so I like how the tl;dr is also extensive. The smart clips feature allow to double check what the AI generated, and I also add the time stamps when sending a recap to clients so they can go directly to the relevant part of the recording without having to search through the whole video. I think customers are also more likely to go back to the video/notes than if I just sent them the whole recording with less context. Review collected by and hosted on G2.com. What do you dislike about UpdateAI? Unfortunately it is only available in English. The automatic follow up email that is AI drafted is in my opinion not refined to have it sent automatically to all attendees following meetings. Something that would help on that is if it would possible to feed some words to the AI, notable the name of my company which (understandably) it doesn't spell correctly. This case could probably not happen with bigger known companies though. Review collected by and hosted on G2.com. What problems is UpdateAI solving and how is that benefiting you? Taking notes as to not miss important points, especially for long meetings. Once refined, the follow up email drafted would be amazing as well. It overall helps with saving time. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Clayton M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Clayton M.") CM Clayton M. Enterprise (\> 1000 emp.) 11/1/2023 "Impressive Tool for CSMs!" 5/5 What do you like best about UpdateAI? What I loved most about UpdateAI is that it allowed me to be present during calls and actievly engage without having to worry about taking notes (being able to read my own handwriting, etc.) and/or looking off screen to take notes,etc. The thorough follow up recap and action item next steps have been key to making sure to-do's dont fall through the cracks. Review collected by and hosted on G2.com. What do you dislike about UpdateAI? I honestly dont have any dislikes about UpdateAI! I love the calendar extension and the recommended follow-up communication is a nice to have. Review collected by and hosted on G2.com. What problems is UpdateAI solving and how is that benefiting you? UpdateAI is helping me keep account team members (and clients) accountable for action items/follow up, but moreover provided a thorough analysis/recap of conversations. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Charlotte L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Charlotte L.") CL Charlotte L. Mid-Market (51-1000 emp.) 10/18/2023 "Great Tool for my CSM team!" 5/5 What do you like best about UpdateAI? This has really helped with getting notes taken and highlighting topics covered in calls. We can now focus on the conversation rather than taking notes and pausing the conversation. We can focus on our active listening skills. This has also help cut down on our time spent on creating followup emails as well. This is fast becoming a tool that I can't live without as it makes our work that much easier to do. The features are constantly expanding and the technology is getting better with transcripting. It was very easy to setup the integrations to zoom, slack and salesforce. The support team is very responsive as well, I can send an email and usually get a quick response within the same day. Review collected by and hosted on G2.com. What do you dislike about UpdateAI? The transcriptions are not always the right words anc sometimes the outline is not exactly correct, but again this is getting better. Review collected by and hosted on G2.com. What problems is UpdateAI solving and how is that benefiting you? Meeting followup in timely manner Highlighting conversation topics without listening to the entire recording Ease of note taking Access to meeting notes that you can't attend Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Sabina P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sabina P.") SP Sabina P. Managing Director Computer Software Small-Business (50 or fewer emp.) 7/31/2023 "Saves A Min. of One Hour Per Day!" 5/5 What do you like best about UpdateAI? The "Smart Summary" emails that are automatically sent out after each call is what I like the best about Update.ai. This time saving capability is gamechanging. My email recaps are written for me so with only a few adjustments, and adding in my own flaire of course, my call recap / thank you email to a prospect or client is complete! I also like the reporting of the call's talk ratios - what % each person on the call spoke. As someone who's prone to being garrulous when I'm passionate about a topic, the talk ratio metric is helpful in my continual personal development! Review collected by and hosted on G2.com. What do you dislike about UpdateAI? Nothing that I dislike. I look forward to a future feature (fingers crossed!) where time stamped snippets are inlcuded in the Smart Summary email to the meeting host. Just a personal preference feature request. Review collected by and hosted on G2.com. What problems is UpdateAI solving and how is that benefiting you? Update.ai is helping me record, monitor, and glean key business insights from my firm's client-facing calls. My team and I are more productive as a result of the Smart Summary email recap feature. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Tiffany W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tiffany W.") TW Tiffany W. Customer Success Manager Information Technology and Services Mid-Market (51-1000 emp.) 7/25/2023 "Efficiency Game-Changer for CSMs!" 5/5 What do you like best about UpdateAI? As a Customer Success Manager, I have found Update.AI to be a real game-changer. This platform sends automated reminders for upcoming client touchpoints and follow-ups, ensuring that no crucial tasks are overlooked. It also helps me stay more attuned to my customers' needs. Review collected by and hosted on G2.com. What do you dislike about UpdateAI? Limited Integration Options - UpdateAI only connects to Zoom. It would be great if it can be plugged into GoogleMeet or MS Teams. Very long delays in receiving call summary - With other note taker apps, a summary is received within minutes of a call ending (AI summary included). With UpdateAI, it could be hours before the call has been processed, causing an unnesscary delay in sending my recap minutes to my customers. Review collected by and hosted on G2.com. What problems is UpdateAI solving and how is that benefiting you? Collaboration and time management lies at the heart of successful Customer Success management, and Update.AI understands this perfectly. The platform allows for more effective meetings and internal and external communication. Sharing notes, updates, and action items becomes effortless, fostering a unified approach to customer management and ensuring everyone stays informed and aligned. Review collected by and hosted on G2.com. 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