JN

Jens N.

Business Intelligence Manager, Member Experience Team

Mid-Market (51-1000 emp.)

6/13/2024

"Unwrap is a force-multiplier that saves time. My team loves it and so will you!"

5/5

What do you like best about Unwrap.ai?

I am the BI Manger for the Member Experience team at Oura. The UI experience for Unwrap is unparalleled. Even someone with no prior experience can master the platform within half an hour. This intuitive design has led to higher adoption rates in our organization compared to previous tools, with a much higher frequency of visits per user. Their excellent customer service and commitment to continuous improvement are evident. When we request changes or suggest improvements, their team is always eager to respond. The tools are highly customizable, and the AI model training is among the most intuitive, allowing companies to address specific nuances relevant to their needs. In addition, the tool took about 2 weeks to integrate, which was fantastic. Review collected by and hosted on G2.com.

What do you dislike about Unwrap.ai?

Unwrap has been focusing on developing their suite of visualization tools, which is currently the least developed aspect of their technology. However, the AI model meets our primary need by accurately detecting and alerting our team to trends and historical issues while offering high customization and transparency. Although charts are not yet a strong point, I am excited about the planned improvements. The AI model remains the key feature that saves me time. Review collected by and hosted on G2.com.

What problems is Unwrap.ai solving and how is that benefiting you?

My team was previously reading thousands of tickets in our early days to try to understand and capture themes and customer feedback. Unwrap is able to take a wide number of data source integrations from different platforms and neatly consolidate that all in one place. Unwrap removes the bottleneck of surfacing customer insights quickly to the teams that need it and democratize access to our customer feedback data beyond our member experience team. Review collected by and hosted on G2.com.

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