[ Unwrap.ai Reviews ](https://www.g2.com/products/unwrap-ai/reviews) [ Unwrap.ai Reviews ](https://www.g2.com/products/unwrap-ai/reviews) # Unwrap.ai Features ##### ## Survey Management (8) Brand Design Consistency Creates feedback forms that are consistent with the design of the site. Survey Deployment Supports the creation and deployment of different survey types on different channels or devices. Feedback Collection Solicits, captures, and centralizes feedback from both structured and unstructured sources. Device Responsiveness Allows designs to adapt automatically to the device that users access the survey or software. Survey Builder Enables users to create surveys through a simple drag-and-drop or WYSIWYG editor Question Types Allows the use of various question types such as open-ended, closed-ended, multiple choice, and ratings Templates Offers pre-built templates for creating surveys with different audiences or use cases Survey Distribution Provides tools for distributing surveys through email, SMS, social media, etc. Show More ##### ## Process Management (4) Feedback Aggregation Aggregates feedback and transforms feedback into actionable insights. Trigger Alerts Triggers creation of a new case after customer leaves feedback. Real-Time Analysis Analyze collected feedback near or in real-time. Real-Time Action Trigger strategic workflows to quickly resolve issues and increase customer satisfaction. Show More ##### ## System Management (2) Security Provides a secure and compliant system. System Monitoring Continually inspects, audits, and monitors system to keep it up to date. Show More ##### ## Feedback Management (3) Tagging Tag content to organize and assign to specific departments or categories Segmentation Break down a population of users by demographics, sequence actions, time, and able to build custom segments. Custom Reports and Dashboards Allows users to easily build customized reports and dashboards. Show More ##### ## Feedback Analysis (3) Thematic Analysis Identifies key phrases, themes, and patterns within a given text Sentiment Analysis Outputs the sentiment (positive or negative) of a given text NPS/CSAT Scoring Measures and reports on NPS, CSAT, or other metrics over time Show More ##### ## Feedback Sources (4) Online Reviews Analyzes feedback from online reviews Surveys Analyzes feedback from surveys through built-in survey features or integrations with survey tools Social Media Analyzes customer feedback from social media Customer Service Channels Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat Show More ##### ## Survey Customization (4) Branching/Skip Logic Helps create more intelligent surveys based on respondent's actions and answers Branding Allows users to customize survey colors, logos, and URLs to match company branding Multimedia Support Ability to embed videos, photos, or other rich media Multilingual Surveys Allows for creation of surveys in different languages and advanced survey translation Show More ##### ## Survey Insights (4) Reporting & Analytics Provides tools to visualize and analyze data BI Tools Integration Allows integration with third -party reporting and business intelligence applications Data Exporting Allows users to export reports from the product into an .xsl, .csv, or .pdf file Permissions Allows administrators to set permissions on viewing, filtering, or sharing survey results Show More ##### ## Setup (3) Integration Provides the ability to import data from a variety of sources and in multiple data formats. Maintenance Consistently maintains, updates, and tests data sources to ensure quality. No-Code Allows users to analyze data easily without the need to code. Show More ##### ## Data (2) Security Ensures privacy and security of customer data. Data Visualization Visualizes text data through charts and graphs. Show More ##### ## Analysis (7) Automation Automates back-end technical manual processes. Named entity recognition Identifies entities such as organization, person name, location, etc Keyphrase Extraction Extracts keyphrases to determine patterns and themes within text. Topic Analysis Automatically identifies and organizes text based on topic or subject matter. Sentiment Analysis Utilizes sentiment analysis to capture user feedback. Language Identification Identifies the language in which text was written in. Syntax/Part of Speech Parsing Provides the ability to identify syntax and parts of speech. Show More ##### ## Customization (3) Pre-Built Parameterization Allow capabilities to be customized (key-phrase, topics, sentiment, named entity) by adding keywords or exceptions. Custom Extension Allow user to add custom functions to Analysis capabilities Compositionality User created models can be used as features/pre-built in other models Show More ##### ## Generative AI (6) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. Show More ##### ## Agentic AI - Survey (3) Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Decision Making Makes informed choices based on available data and objectives Show More ## Top-Rated Alternatives [ ![Glassbox](https://images.g2crowd.com/uploads/product/hd_favicon/0e92ee7cb332bc287c7337ecd9f352be/glassbox.svg "Glassbox") Glassbox 4.9/5(809) ](https://www.g2.com/products/glassbox/reviews) [ ![AskNicely](https://images.g2crowd.com/uploads/product/hd_favicon/8b4f2337b545e6e7a2bcea877e24da94/asknicely.svg "AskNicely") AskNicely 4.7/5(1,050) ](https://www.g2.com/products/asknicely/reviews) [ ![SurveyMonkey](https://images.g2crowd.com/uploads/product/hd_favicon/14719688a688f7283815b6565517d7ee/surveymonkey.svg "SurveyMonkey") SurveyMonkey 4.4/5(23,881) ](https://www.g2.com/products/surveymonkey/reviews) [ View All Alternatives ](https://www.g2.com/products/unwrap-ai/competitors/alternatives) Unwrap.ai Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e84d223ce3aabf723e76c85320c7afe4/enterpret-inc-enterpret.png "Product Avatar Image") Enterpret 4.5/5(111) [ Compare Now ](https://www.g2.com/compare/enterpret-inc-enterpret-vs-unwrap-ai) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_5ebb65ad4461e2d528919faf134a9bbe/unitq.png "Product Avatar Image") unitQ 4.5/5(48) [ Compare Now ](https://www.g2.com/compare/unwrap-ai-vs-unitq) ##### Categories on G2 [ Survey ](https://www.g2.com/categories/survey)[ Feedback Analytics ](https://www.g2.com/categories/feedback-analytics)[ Enterprise Feedback Management ](https://www.g2.com/categories/enterprise-feedback-management) [ Text Analysis ](https://www.g2.com/categories/text-analysis) Show More ##### Explore More [ Best edi software for small businesses ](https://www.g2.com/discussions/what-s-the-best-edi-software-for-small-businesses)[ Which ETO ERP integrates with SolidWorks and handles engineer change orders well for a manufacturer where engineering and production need to stay in sync? 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