I find the most helpful feature is the analysis tab. It allows for segmented themed feedback. Also the each customer comment is link to the original comment which saves me time on identifying the source a customer is experiencing issues. Review collected by and hosted on G2.com.

I'm not finding the cluster tab to be helpful, I would have to spend time in order to create clusters and that takes away time from other work priorities and responding to customers. Review collected by and hosted on G2.com.

Our team is able to use Unwrap to verify the prevalence of issues that surface from conversations with customers who reach out to us via our live chat support or email. Review collected by and hosted on G2.com.

I'm not sure I'd go as far as to say that I dislike it, but the product still shows its youth in regard to overall web design. While the ideations behind features are easy to understand, they are not as easy to visually digest at first glance. Review collected by and hosted on G2.com.

That all of our online reviews are listed in one place. The quarterly reports are also very helpful. Review collected by and hosted on G2.com.

Sometimes the reviews are accidentally pulled into the "negative" category because of the language that is used in the review even though its a 4 or 5 star review. Review collected by and hosted on G2.com.

We receive thousands of pieces of customer input every week, which are nearly impossible to manually wrangle. Unwrapped does a good job in generating high level themes across these inputs that are great to use as a jumping-off point for deeper research. Review collected by and hosted on G2.com.

While it's great at creating high-level themes, its tougher to drill down into more granular feedback or to find deeper, specific themes. Review collected by and hosted on G2.com.

Unwrap makes it extremely easy to analyze user feedback in a structured and data-driven way.

Rather than sifting through thousands of user reviews, their dashboards make it easy to find themes/patterns that you can take action on. While it's easy to set up and gain valuable insights "out of the box," it's also flexible enough to customize depending on your needs.

Once you implement changes to your site/product/etc, you can also track how they impact the user experience with regular reports. Review collected by and hosted on G2.com.

Nothing so far, the tool has been great. Review collected by and hosted on G2.com.

Their technology is really impressive at automatically categorizing my feedback, and at identifying issues I have never seen before. The task of manually going through all my feedback takes 3-4 hours/week, but with Unwrap takes less than 15 min, and the insights are higher quality. Review collected by and hosted on G2.com.

Shareable links from their insights would be great so I could share their pages easily with my colleagues. Review collected by and hosted on G2.com.