--- title: Unthread Reviews meta\_title: 'Unthread Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 13 reviews by the users' company size, role or industry to find out how Unthread works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 13 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Unthread Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Unthread but has limited features. Are you part of the Unthread team? [Upgrade your plan](https://my.g2.com/unthread/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Unthread is an agentic service management platform that automates ticket workflows across all enterprise systems. Our conversational AI tracks requests in Slack channels, routes them to agents, and uses automation to resolve tickets before they reach a human agent. We partner with innovative companies like Intuit, Lemonade, and HubSpot to reduce time spent on ticketing by up to 80% — all within Slack. * * * Seller [Unthread](https://www.g2.com/sellers/unthread) Discussions [Unthread Community](https://www.g2.com/products/unthread/discuss) Languages Supported English Overview by Tom Bachant Show More ## Pricing Pricing provided by Unthread. ### Startup Package $250.00 Per Month ### Pro Per Seat Starting at $50.00 1 Seat Per Month [ View More Pricing Information ](https://www.g2.com/products/unthread/pricing) ## Top-Rated Alternatives [ ![Zoom Workplace](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoom Workplace") Zoom Workplace 4.5/5(56,556) ](https://www.g2.com/products/zoom-workplace/reviews) [ ![Zapier](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zapier") Zapier 4.5/5(2,086) ](https://www.g2.com/products/zapier/reviews) [ ![Scratchpad](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Scratchpad") Scratchpad 4.8/5(1,493) ](https://www.g2.com/products/scratchpad/reviews) [ View All Alternatives ](https://www.g2.com/products/unthread/competitors/alternatives) ## User Insights Average based on 13 real user reviews. Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## Unthread Integrations (2) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Slack ](https://www.g2.com/products/slack/reviews) Show More ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 12/9/2025 "Effortless Client Communication and Ticket Tracking" 4.5/5 What do you like best about Unthread? We communicate to our clients via Slack & Email. It creates a ticket of every conversation that helps to keep a track of all. Review collected by and hosted on G2.com. What do you dislike about Unthread? It does not have a proper customer centric dashboard to track and create reports. Need to click on few tabs to make it user friendly. Review collected by and hosted on G2.com. What problems is Unthread solving and how is that benefiting you? We are start-up. Currently we are communicating with the clients via Slack and Email. Unthread is integrated with Slack and Gmail. Every email or slack message creates a ticket and it gets assigned to my team via Round robin basis. We reply and change the status of the ticket as per the resolution. This is a big time help as my team does not have to go to slack or email to check the message. I can also keep a track of all the tickets in one place. I have not come across any tool that is capable of creating and managing tickets via Slack. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Ege A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ege A.") EA Ege A. Co founder Small-Business (50 or fewer emp.) 10/17/2024 "Unthread has been crucial for our operations as we scale" 4.5/5 What do you like best about Unthread? When you're constantly interacting with enterprise customers, SLAs start to hold significant value. Unthread's AI often amazes me with how helpful it is in managing SLAs and sending reminder notifications. It generates action-based workflows and auto-resolves many tasks from our knowledge-base, allowing our team to focus on what’s important in the product roadmap. Review collected by and hosted on G2.com. What do you dislike about Unthread? Our community channel is in Discord so it’d be great to see a Discord integration in the future. Review collected by and hosted on G2.com. What problems is Unthread solving and how is that benefiting you? We receive many tickets from customers across Slack and email. Over time, it becomes challenging to prioritize and manage them all. Unthread makes sure that every ticket is visible on a single interface and handles repetitive questions through its AI bot (majority), allowing our team to focus on the tickets that require a human touch. Unthread ensures that we don't miss any tickets and that our SLAs don’t get stretched. Our CSAT score has been excellent ever since we started using Unthread. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Burak D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Burak D.") BD Burak D. Sr. Product Manager Information Technology and Services Small-Business (50 or fewer emp.) 10/13/2024 "Unthread was the only tool that made it worth the hassle of replacing Jira for internal operations" 4.5/5 What do you like best about Unthread? Workflow automations. Unthread is more than a ticketing solution. The product touches to every aspect of operational communication for teams from Seed startups to public companies. I love how they offer native integrations with much of our tech stack, and for tools like GCP, they offer you to build custom workflows through built-in actions and custom code. It's the perfect balance of giving you control while making it seamless to run automations for all our operational needs. All this with a team of 4 is pretty impressive. Review collected by and hosted on G2.com. What do you dislike about Unthread? They seem to deliver every feature request within weeks, if not days. There’s hardly anything to complain about with this team — it’s a pleasure working with them. Review collected by and hosted on G2.com. What problems is Unthread solving and how is that benefiting you? We combine Unthread’s emoji triggers with filters to create workflows directly from created tickets. We use specific tags and ticket types in combination with emojis, so when an agent reacts to a ticket with a certain emoji, custom TypeScript code is triggered. Whether it's for infrastructure support, error handling, storing persistent data, or running custom actions, Unthread is at the front line trigger to our internal operational workflows. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![John S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "John S.") JS John S. CTO Small-Business (50 or fewer emp.) 9/22/2024 "Invaluable tool to scale and manage customer support over Slack" 5/5 What do you like best about Unthread? We offer our customers a dedicated Slack channel as a way to interact with the team, ask questions, and submit support requests. Before Unthread, we manually tracked inbound support requests but this quickly ran into challenges and it wasn't always clear what the latest status was or who was responsible for a particular ticket. Now Unthread gives the entire team visibility into the status of specific support requests and helps us meet our support SLAs. Initial installation was a breeze and it has a lot of configuration options which makes it easy to customize to our specific organization. The dashboarding and reporting features give us insights into common trends across our support function which we analyze as a team on a quarterly basis. Unthread is a core part of our daily operations and will stay that way for the foresable future. Review collected by and hosted on G2.com. What do you dislike about Unthread? No real complaints. The Unthread team has always been very responsive to our feedback and the few issues that have surfaced have always been resolved quickly. Overall, a great team to work with! Review collected by and hosted on G2.com. What problems is Unthread solving and how is that benefiting you? Unthread helps us solve customer support in a scalable way. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Danielle M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Danielle M.") DM Danielle M. Head of Support Engineering Mid-Market (51-1000 emp.) 8/26/2024 "An Invaluable and Affordable Tool for Managing Slack Support – Perfect for Startups!" 5/5 What do you like best about Unthread? We started using Unthread to help manage our Slack support, and the tool excels at handling the basics exceptionally well. It automatically organizes conversations and ensures that no threads are forgotten, helping us stay on top of all our support inquiries. This has drastically reduced the chances of dropping the ball on important follow-ups or customer replies. What sets Unthread apart is its affordability, making it a perfect option for startups that need a reliable solution without breaking the bank. For the price, the value it offers is really great, enabling even small teams to maintain high levels of customer support efficiency. If you're looking for a straightforward, effective tool to manage Slack conversations and ensure you never miss a beat, Unthread is definitely worth considering. Review collected by and hosted on G2.com. What do you dislike about Unthread? Unthread has a few features on their roadmap that is not currently available but for their price compared to compeitiors, I think the value they bring for how affordable they are is really great. Review collected by and hosted on G2.com. What problems is Unthread solving and how is that benefiting you? Organizing slack threads. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Geran S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Geran S.") GS Geran S. Director of Customer Advocacy Small-Business (50 or fewer emp.) 9/23/2024 "Can't live without Unthread!" 5/5 What do you like best about Unthread? Unthread made it so that we could continue to provide blazing fast support via Slack, but made it so that we could scale up Slack-based support. The tool works wonderfully and has allowed us to keep our response times low and customer satisfaction high. On top of that, it lets us report on Slack conversations so we have an understanding of effort needed to support our customers. Review collected by and hosted on G2.com. What do you dislike about Unthread? The dark mode is a bit odd in the web UI. I do wish they had some more integrations, but none of the ones I want are mission critical. Review collected by and hosted on G2.com. What problems is Unthread solving and how is that benefiting you? Our team uses Slack for providing support to our customers. Unthread makes it so that we can report on those conversations and assign out the tickets created appropriately. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Angel P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Angel P.") AP Angel P. Technical Support Manager Mid-Market (51-1000 emp.) 11/12/2024 "Unthread Makes Technical Support Management Seamless" 5/5 What do you like best about Unthread? As a Technical Support Manager, I couldn't be happier with Unthread. It has seamlessly consolidated our ticket flows from Slack, Teams, email, and chat, bringing everything together in one intuitive interface. The automations are top-notch and save us tons of time. Plus, the development team impresses us by anticipating the features we need before we even ask for them. Review collected by and hosted on G2.com. What do you dislike about Unthread? While some features are still in beta, I’m confident these solutions will grow even more powerful with time. Review collected by and hosted on G2.com. What problems is Unthread solving and how is that benefiting you? Consolidate everything into one single platform. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jiakan W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jiakan W.") JW Jiakan W. Head of Enterprise Mid-Market (51-1000 emp.) 8/16/2024 "Unthread was key in helping us scale customer support with rapid growth" 5/5 What do you like best about Unthread? The tool is very intuitive to use, we were able to onboard most of the company to the tool relatively easily. We have a lot of Slack channels with our customers where we support them, and most of our colleagues prefer doing this over Unthread than on Slack directly. Their team is also very responsive and receptive to feedback. Bugs get fixed quickly, and we've had many feature requests delivered to us that helped with scaling our customer support motion. Review collected by and hosted on G2.com. What do you dislike about Unthread? Honestly I do not have much that I dislike about Unthread. It's a young company with a small team, and I hope they will grow to something much bigger, and they are positioned well to bring AI into customer support. Review collected by and hosted on G2.com. What problems is Unthread solving and how is that benefiting you? Scaling our customer support motion where our number of customers grow by 10x every year. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![vineeth m.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "vineeth m.") VM vineeth m. PM Mid-Market (51-1000 emp.) 8/15/2024 "Unthread keeps me sane!" 5/5 What do you like best about Unthread? We allow direct access from customers into our product teams. It keeps feedback loops tight and clock speed high. As customers scaled experimentation like crazy, we were worried our model wouldn't scale. A perfectly timed cold email from Unthread lead to us jumping on it. Unthread now makes it easy for me and my ~75+ colleagues who hang out in customer Slack's to track threads we owe a response on, see what needs attention and get a birds eye view on what is happening. Review collected by and hosted on G2.com. What do you dislike about Unthread? The Unthread team is super-responsive. It makes it harder to work with other SAAS vendors after getting used to this. Review collected by and hosted on G2.com. What problems is Unthread solving and how is that benefiting you? Providing outstanding technical customer support and advisory services. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Akash S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akash S.") AS Akash S. Consultant Small-Business (50 or fewer emp.) 1/30/2025 "best ticketing tool" 5/5 What do you like best about Unthread? very easy to use, anyone can learn to work easily. Review collected by and hosted on G2.com. What do you dislike about Unthread? complexity in data map which can be better, Review collected by and hosted on G2.com. What problems is Unthread solving and how is that benefiting you? tagging, counting ticket per user, ticket status. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Thank You page ## Pricing Options Pricing provided by Unthread. ### Startup Package $250.00 Per Month ### Pro Per Seat Starting at $50.00 1 Seat Per Month [ View More Pricing Information ](https://www.g2.com/products/unthread/pricing) ##### Categories on G2 [Productivity Bots](https://www.g2.com/categories/productivity-bots) ##### Explore More [Which certified Sage Intacct channel partners provide both implementation and integration services for organisations evaluating their financial management transition?](https://www.g2.com/discussions/which-certified-sage-intacct-channel-partners-provide-both-implementation-and-integration-services-for-organisations-evaluating-their-financial-management-transition)[Top-rated platforms for hosting online conferences](https://www.g2.com/discussions/top-rated-platforms-for-hosting-online-conferences)[What release notes management software works best for 50-500 employee organizations in SaaS?](https://www.g2.com/discussions/what-release-notes-management-software-works-best-for-50-500-employee-organizations-in-saas%20) [Which scientific data management platforms include FDA compliance and audit trail capabilities to help enterprise teams identify the best fit for regulated research environments?](https://www.g2.com/discussions/which-scientific-data-management-platforms-include-fda-compliance-and-audit-trail-capabilities-to-help-enterprise-teams-identify-the-best-fit-for-regulated-research-environments%20)[Which lifestyle spending account platforms are most reliable based on reviews from benefits administrators reporting stable performance and minimal downtime?](https://www.g2.com/discussions/which-lifestyle-spending-account-platforms-are-most-reliable-based-on-reviews-from-benefits-administrators-reporting-stable-performance-and-minimal-downtime)[Pros and Cons Details](https://www.g2.com/products/unthread/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)