What do you dislike about Unleashed?
Don't like the inflexible dating of transactions. It is unrealistic to impose "real-time, perpetual" inventory recordkeeping on your customers. Real-life inventory operations simply aren't handled that way. Often we are catching up the recordkeeping to ins/outs that have already occurred. The fact that we can't back-date transactions is a real obstacle.
It isn't easy to change quantities/pricing received on purchase transactions. We receive in Unleashed upon notice of delivery but sometimes the quantity delivered varies from ordered, which we don't know until we receive supplier's invoice. At that time, the Unleashed transactions are final and the only way to handle is via Stock Adjustment. There is no system mechanism to reference back to the PO on a Stock Adjustment other than a "Comment" field. We just don't like that every transaction is so final and unable to be un-done.
It would be nice to have more control over when transactions export to Xero, such as a batch export option and even be able to de-select some transactions from the export.
When creating a new stock adjustment line, costing is automatically populated, which is great. However, if we edit the adjustment line in the bottom portion of the screen, the auto-refresh of costing data no longer occurs.
Hate the fact that when browsing transactions, after dialing into a form, then going back to the list, that the interface has no memory of where you left off in the list views and simply defaults back to Open transactions.
Transaction list views should bring in the Product Description as well as Product code. Currently, we have to have a cross-reference of Product Code to Description available when trying to understand our Transaction list views.
Support response times are slow and the responses are shallow. Only so much can be accomplished via a ticket and at a certain stage, your team should initiate a phone call to quickly and completely solve the issues. Support documentation, the community forums, and Unleashed University are all disconnected. Unleashed University should be included in the subscription pricing at the higher levels.
I was surprised when Unleashed announced that they were going to be developing support for Quickbooks Online, in view of the fact that ease-of-use is so lacking in the Xero integration Review collected by and hosted on G2.com.
