--- title: Universal CRM Connector Reviews meta\_title: 'Universal CRM Connector Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Universal CRM Connector works for a business like yours. aggregate\_rating: rating\_value: 5.0 review\_count: 1 scale: '5' date\_modified: '2025-10-31' parent\_category: name: Marketplace Apps url: https://www.g2.com/categories/marketplace-apps --- # Universal CRM Connector Reviews & Product Details The Universal Connector for PureCloud is the out-of-the-box solution to integrate all the PureCloud channels inside any third party web application using the PureCloud Embeddable Framework. This solution allows having PureCloud embedded inside any custom CRM so always visible and accessible whatever interaction is managed by the agent. * * * Seller [Softphone.it](https://www.g2.com/sellers/softphone-it) Discussions [Universal CRM Connector Community](https://www.g2.com/products/universal-crm-connector/discuss) Show More ## Top-Rated Alternatives [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Qualtrics Customer Experience](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Qualtrics Customer Experience") Qualtrics Customer Experience 4.3/5(751) ](https://www.g2.com/products/qualtrics-customer-experience/reviews) [ ![Appian](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Appian") Appian 4.5/5(501) ](https://www.g2.com/products/appian/reviews) [ View All Alternatives ](https://www.g2.com/products/universal-crm-connector/competitors/alternatives) ![Kalpana S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kalpana S.") KS Kalpana S. Business Development Manager Enterprise (\> 1000 emp.) 1/18/2024 "Review of Universal CRM" 5/5 What do you like best about Universal CRM Connector? We used to call UK clients by using Universal. This is ultimate tool to working on in professionlism. I highly recommend this tool to use for their calling work. UI is very friendly. Review collected by and hosted on G2.com. What do you dislike about Universal CRM Connector? Nothinggggggggg!!!! Eveyrhing with this i love Review collected by and hosted on G2.com. What problems is Universal CRM Connector solving and how is that benefiting you? It connects me with the international clients and make me feel easy to use Help to grow business Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ### There are not enough reviews of Universal CRM Connector for G2 to provide buying insight. Below are some alternatives with more reviews: [ 1 ![Genesys Cloud CX Logo](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX Logo") Genesys Cloud CX 4.4 (1,558) The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. ](https://www.g2.com/products/genesys-cloud-cx/reviews "Genesys Cloud CX")[ 2 ![Qualtrics Customer Experience Logo](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience Logo") Qualtrics Customer Experience 4.3 (751) With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. 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This service is ideal for creating engaging voice user interfaces, improving accessibility, and personalizing user experiences across various platforms. Key Features: - Extensive Voice and Language Options: Offers over 380 voices across more than 75 languages and variants, including Mandarin, Hindi, Spanish, Arabic, and Russian, allowing for broad global reach. - High-Fidelity Speech Synthesis: Utilizes DeepMind's WaveNet technology to produce speech with humanlike intonation and naturalness, closely mimicking real human voices. - Custom Voice Creation: Enables the development of unique voices tailored to represent specific brands, ensuring consistency across all customer touchpoints. - Advanced Control with SSML: Supports Speech Synthesis Markup Language (SSML) for precise control over speech output, including adjustments to pitch, speaking rate, volume, and pronunciation. - Flexible Audio Output: Provides multiple audio formats such as MP3, Linear16, and OGG Opus, catering to diverse application requirements. 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Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/universal-crm-connector/pricing) ## Work at Softphone.it? Claim this profile to respond to reviews, update product info, and reach in-market buyers. 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