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Unitrends Enterprise Backup & Continuity Products Reviews

Unitrends backup solutions are delivered as pre-packacged virtual appliances with features for backup, replication, deduplication, archiving, and recovery. Additional features from Unitrends Enterprise backup solution provides all-in-one deployment, cross-platform monitoring, and security/compliance management features.

Seller

Kaseya

Discussions

Unitrends Enterprise Backup & Continuity Products Community

Product Description

Unitrends Enterprise Backup Software is a comprehensive, all-in-one virtual appliance designed to deliver resilient data protection and seamless disaster recovery for mission-critical workloads. By automating manual tasks and simplifying management, it ensures business continuity across diverse IT environments, including physical, virtual, and cloud infrastructures. With Unitrends, organizations can confidently recover from any disaster, minimizing downtime and data loss. Key Features and Functionality: - Comprehensive Data Protection: Safeguards a wide range of workloads, including physical servers, virtual machines, and cloud applications, ensuring all critical data is securely backed up. - Automated Backup and Recovery: Streamlines backup processes with intelligent automation, reducing administrative overhead and ensuring timely data protection. - Centralized Management: Offers a unified interface for monitoring and managing backups, alerts, and reports, providing clear visibility into the backup environment. - Advanced Deduplication and Replication: Utilizes adaptive deduplication to optimize storage efficiency and supports low-bandwidth replication for offsite data protection. - Instant Recovery: Enables rapid recovery of files, applications, and entire systems, minimizing downtime and maintaining business operations. - Ransomware Detection and Self-Healing: Incorporates behavioral analytics to detect ransomware threats and employs self-healing technologies to proactively address potential issues before they impact backups. Primary Value and Problem Solved: Unitrends Enterprise Backup Software addresses the critical need for reliable and efficient data protection in complex IT environments. By automating backup and recovery processes, it reduces the risk of data loss and minimizes downtime, ensuring business continuity. Its comprehensive coverage across various platforms and applications simplifies data management, allowing IT teams to focus on strategic initiatives rather than routine backup tasks. Additionally, advanced features like ransomware detection and self-healing technologies enhance the security and resilience of the organization's data infrastructure.

Overview by

Adam Marget (Product Marketing)

Products included in this suite:

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

23 months

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Paul W.

Data Protection Manager

Mid-Market (51-1000 emp.)

6/4/2024

"Unitrends Review"

Product Reviewed: Unitrends Backup and Recovery

1/5

What do you like best about Unitrends Backup and Recovery?

Support chat is a nice feature. Easy to get help right away. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

Dislike everything else about the product. Updates break stuff constantly. Restore process isnt easy

Appliance GUI isnt very good

managing multiple clients is a pain. Review collected by and hosted on G2.com.

Response from Adam Marget of Unitrends Enterprise Backup & Continuity Products

edit

Hi Paul,

Thank you for your review. I appreciate your candor and am sorry to hear Unitrends hasn’t lived up to your expectations. Feedback is important to us as we strive to improve our products and services for our customers. With regards to managing multiple clients, did your Account Manager provide you with our free UniView portal? UniView provides global, multitenant management of appliances across your fleet/locations/customers, datasheet linked below. I’d love to hear more about where our GUI and restore processes aren’t meeting your needs. If you’d be open to sharing more of your experience, please feel free to reach me at feedback@unitrends.com.

Thanks again,

Adam

See how Unitrends Enterprise Backup & Continuity Products improved

Verified User in Computer Software

Small-Business (50 or fewer emp.)

2/22/2024

"Exceptionally Lacking Product"

Product Reviewed: Unitrends Backup and Recovery

0/5

What do you like best about Unitrends Backup and Recovery?

OK pricing and their support personnel seemed knowledgeable and familiar with their own products. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

The implementation of the software was clumsy and unrefined, lacking correct documentation and requiring extensive manual overrides via text editors with support assistance. Backup resource requirements were double industry standards, resulting in a larger-than-expected footprint. Although the configuration GUI was functional, restoring a VM required the exact same OS on the host server, posing significant logistical and/or financial challenges for test environments or those with multiple OS editions. We never got WORM to operate correctly despite assistance from product support.

The limitations led us to opt for an alternative product due to poor implementation and failed recovery tests. Review collected by and hosted on G2.com.

Response from Adam Marget of Unitrends Enterprise Backup & Continuity Products

edit

Hello there!

Thank you for your review. I’m sorry to hear your experience with Unitrends hasn’t lived up to expectations and appreciate your candor. We take all feedback, positive and negative, into consideration as we strive to deliver the best experience possible for our customers. Reading about your experience, I am curious: was a free trial or POC of our solution something that was offered to you by your sales rep? We have a team of sales engineers who work closely with customers during the evaluation and pre-sales processes to ensure we are a fit for the environment and can meet your success criteria. If this was not offered to you, that is a clear miss on our part.

If you need any assistance with our support team or would like to provide us with any other feedback around your experience, please let me know. I can be reached at feedback@unitrends.com. Thank you for being a Unitrends customer.

-Adam

Jason L.

Network Administrator

Mid-Market (51-1000 emp.)

8/15/2023

"Unitrends provides excellent solutions for backup and recovery"

Product Reviewed: Unitrends Backup and Recovery

3.5/5

What do you like best about Unitrends Backup and Recovery?

Unitrends provides a very intuitive interface for backup and recovery solutions. It is easy to setup, review, and manage. The platform is very solid, with regular updates. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

Kaseya, ever since Kaseya acquired Unitrends the support platform seems to have changed to offshore support. They used to offer fast helpful support over the phone with a quick 1 minute verification, and now there is twenty-to-thirty minutes of verifying whether our account has paid for support, then finally speaking to a person whos english is not their first, or even second language. Review collected by and hosted on G2.com.

What problems is Unitrends Backup and Recovery solving and how is that benefiting you?

We use this for file level recovery, and a few bare metal recovery solutions. This would be one of our solutions of three, covering different stages of backup levels. Unitrends Software UB is what I use to recover files that have become corrupt, deleted, or accidentally modified. I can do so very quickly, minimizing downtime for our end users. Unitrends provides different preset backup configurations dedicated to Database, file server, and virtual machines. Review collected by and hosted on G2.com.

Robert S.

Jr System Admin

Small-Business (50 or fewer emp.)

3/15/2024

"Unitrends"

Product Reviewed: Unitrends Backup and Recovery

3/5

What do you like best about Unitrends Backup and Recovery?

It backups in a lightweight way that the user doesn't know the backup is happening Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

The bare metal restore does not work well Review collected by and hosted on G2.com.

Justin W.

Mid-Market (51-1000 emp.)

2/24/2021

"Solid and dependable - but not without some concerns"

Product Reviewed: Unitrends Backup and Recovery

4.5/5

What do you like best about Unitrends Backup and Recovery?

There's a fair amount of control and granular capabilities. Daily reports (or other intervals if wanted).

Ability to dump to external media if desired(USB dock).

There's a decent variety of backup options and configurations that one can configure.

Best practice for having an on-site backup is nice. The ability to export to eternal and/or cloud upload rounds out the whole best-practice scenario.

We're looking into more cloud-based soltuions for off-site. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

Reports and information regarding jobs and failures aren't as clear and concise as they could be.

I would prefer better pricing and additional 3rd-party integration for Cloud backup.

The interface has been improving but still could be simplified/more intuitive for schedule configuration.

Occasional error in jobs results in time-intensive investigation to determine the root cause. Review collected by and hosted on G2.com.

Jonathan W.

IT Director

Mid-Market (51-1000 emp.)

2/29/2024

"A Good Backup Solution"

Product Reviewed: Unitrends Backup and Recovery

4.5/5

What do you like best about Unitrends Backup and Recovery?

It's an easy product to setup and use. Once it's configured right, I don't have to worry about it. If I run into problems their tech support is awesome with helping me out. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

Getting everything configured can be a struggle. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security

Small-Business (50 or fewer emp.)

6/6/2024

"Excellent backup solution!"

Product Reviewed: Unitrends Backup and Recovery

4/5

What do you like best about Unitrends Backup and Recovery?

The UI is simplistic and intuitive to use and the backup functionality works well Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

I wish the generated reporting features were more robust Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

2/22/2024

"A comprehensive Backup/Recovery Tool"

Product Reviewed: Unitrends Backup and Recovery

4.5/5

What do you like best about Unitrends Backup and Recovery?

No matter physical or virtual, it gives variety backup options to any highend servers, lowend workstations, endpoints, applications, and different databases. Even can backup to Clouds Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

Depends your comlexsity of backup design, some may take a little longer time to get familiar/used to with it. Review collected by and hosted on G2.com.

Verified User in Construction

Small-Business (50 or fewer emp.)

2/29/2024

"Unitrends Backup Easy Reliable way to keep data safe"

Product Reviewed: Unitrends Backup and Recovery

4.5/5

What do you like best about Unitrends Backup and Recovery?

It is a much easier way to back up essential data daily and, hopefully not necessary, but easily restore from backup. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

We haven't really found any, it alerts you timely if there is an issue so that you can make adjustments and everything is sent to the cloud for safe storage. Review collected by and hosted on G2.com.