OK pricing and their support personnel seemed knowledgeable and familiar with their own products. Review collected by and hosted on G2.com.
The implementation of the software was clumsy and unrefined, lacking correct documentation and requiring extensive manual overrides via text editors with support assistance. Backup resource requirements were double industry standards, resulting in a larger-than-expected footprint. Although the configuration GUI was functional, restoring a VM required the exact same OS on the host server, posing significant logistical and/or financial challenges for test environments or those with multiple OS editions. We never got WORM to operate correctly despite assistance from product support.
The limitations led us to opt for an alternative product due to poor implementation and failed recovery tests. Review collected by and hosted on G2.com.
Hello there!
Thank you for your review. I’m sorry to hear your experience with Unitrends hasn’t lived up to expectations and appreciate your candor. We take all feedback, positive and negative, into consideration as we strive to deliver the best experience possible for our customers. Reading about your experience, I am curious: was a free trial or POC of our solution something that was offered to you by your sales rep? We have a team of sales engineers who work closely with customers during the evaluation and pre-sales processes to ensure we are a fit for the environment and can meet your success criteria. If this was not offered to you, that is a clear miss on our part.
If you need any assistance with our support team or would like to provide us with any other feedback around your experience, please let me know. I can be reached at feedback@unitrends.com. Thank you for being a Unitrends customer.
-Adam
