Verified User in Computer Software
EC
Verified User in Computer Software
Small-Business (50 or fewer emp.)
"Exceptionally Lacking Product"
0/5
What do you like best about Unitrends Backup and Recovery?

OK pricing and their support personnel seemed knowledgeable and familiar with their own products. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

The implementation of the software was clumsy and unrefined, lacking correct documentation and requiring extensive manual overrides via text editors with support assistance. Backup resource requirements were double industry standards, resulting in a larger-than-expected footprint. Although the configuration GUI was functional, restoring a VM required the exact same OS on the host server, posing significant logistical and/or financial challenges for test environments or those with multiple OS editions. We never got WORM to operate correctly despite assistance from product support.

The limitations led us to opt for an alternative product due to poor implementation and failed recovery tests. Review collected by and hosted on G2.com.

Response from Adam Marget of Unitrends Backup and Recovery

Hello there!

Thank you for your review. I’m sorry to hear your experience with Unitrends hasn’t lived up to expectations and appreciate your candor. We take all feedback, positive and negative, into consideration as we strive to deliver the best experience possible for our customers. Reading about your experience, I am curious: was a free trial or POC of our solution something that was offered to you by your sales rep? We have a team of sales engineers who work closely with customers during the evaluation and pre-sales processes to ensure we are a fit for the environment and can meet your success criteria. If this was not offered to you, that is a clear miss on our part.

If you need any assistance with our support team or would like to provide us with any other feedback around your experience, please let me know. I can be reached at feedback@unitrends.com. Thank you for being a Unitrends customer.

-Adam

RS
Robert S.
Jr System Admin
Small-Business (50 or fewer emp.)
"Unitrends"
3/5
What do you like best about Unitrends Backup and Recovery?

It backups in a lightweight way that the user doesn't know the backup is happening Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

The bare metal restore does not work well Review collected by and hosted on G2.com.

Justin W.
JW
Justin W.
I
Mid-Market (51-1000 emp.)
"Solid and dependable - but not without some concerns"
4.5/5
What do you like best about Unitrends Backup and Recovery?

There's a fair amount of control and granular capabilities. Daily reports (or other intervals if wanted).

Ability to dump to external media if desired(USB dock).

There's a decent variety of backup options and configurations that one can configure.

Best practice for having an on-site backup is nice. The ability to export to eternal and/or cloud upload rounds out the whole best-practice scenario.

We're looking into more cloud-based soltuions for off-site. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

Reports and information regarding jobs and failures aren't as clear and concise as they could be.

I would prefer better pricing and additional 3rd-party integration for Cloud backup.

The interface has been improving but still could be simplified/more intuitive for schedule configuration.

Occasional error in jobs results in time-intensive investigation to determine the root cause. Review collected by and hosted on G2.com.

Verified User in Computer & Network Security
AC
Verified User in Computer & Network Security
Small-Business (50 or fewer emp.)
"Excellent backup solution!"
4/5
What do you like best about Unitrends Backup and Recovery?

The UI is simplistic and intuitive to use and the backup functionality works well Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

I wish the generated reporting features were more robust Review collected by and hosted on G2.com.

Verified User in Computer Software
CC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"A comprehensive Backup/Recovery Tool"
4.5/5
What do you like best about Unitrends Backup and Recovery?

No matter physical or virtual, it gives variety backup options to any highend servers, lowend workstations, endpoints, applications, and different databases. Even can backup to Clouds Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

Depends your comlexsity of backup design, some may take a little longer time to get familiar/used to with it. Review collected by and hosted on G2.com.

Verified User in Construction
UC
Verified User in Construction
Small-Business (50 or fewer emp.)
"Unitrends Backup Easy Reliable way to keep data safe"
4.5/5
What do you like best about Unitrends Backup and Recovery?

It is a much easier way to back up essential data daily and, hopefully not necessary, but easily restore from backup. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

We haven't really found any, it alerts you timely if there is an issue so that you can make adjustments and everything is sent to the cloud for safe storage. Review collected by and hosted on G2.com.

Verified User in Libraries
UL
Verified User in Libraries
Mid-Market (51-1000 emp.)
"Unitrends appliance Recovery-9032S review"
5/5
What do you like best about Unitrends Backup and Recovery?

Enjoy the user interface experience. Ease of use. The availability of replica both live and audit. Backs up to Synology NAS. Customer support is great. We use the appliance for backups daily. Ransomware detection. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

An upgrade is being performed. Are you sure you want to restart the appliance? Yes or No Review collected by and hosted on G2.com.

JM
Joel M.
Mid-Market (51-1000 emp.)
"Great Backup Solution for Small and Growing Businesses"
4.5/5
What do you like best about Unitrends Backup and Recovery?

Super easy to use, from setup to day to day use I never find myself asking where or how to do certain things. Great reporting tools let you have peace of mind that your backups are working, or let you know when there are problems to look at. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

Not as robust as other solutions, but definitely one of the best solutions for the price range. Not as easy to upgrade to a bigger solution if you grow out of it as other more pricier solutions. Review collected by and hosted on G2.com.

Aravind P.
AP
Aravind P.
Assistant System Engineer
Enterprise (> 1000 emp.)
"One of the standout features of unitrends is its robustness and versatility for all businesses types"
5/5
What do you like best about Unitrends Backup and Recovery?

what really matters in a backup solution is reliability and unitrends delivers it and we have tested its backup and recovery capabilities multiple times and it hasn't failed us once. Mainly the deduplication and compression features are excellent and esuring efficient use of storage resources without compromising data integrity Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

Few things lacking in unitrends like with virtual machines that are using the agent so it is not an easy way to restore it without creating a bare metal virtual machine first after this we can able to get the restore items based on the demand Review collected by and hosted on G2.com.

Verified User in Manufacturing
AM
Verified User in Manufacturing
Mid-Market (51-1000 emp.)
"Amron Unitrends"
4.5/5
What do you like best about Unitrends Backup and Recovery?

They gui interface is very user friendly, easy to recover files when needed. Review collected by and hosted on G2.com.

What do you dislike about Unitrends Backup and Recovery?

The Archieve unit always has issues when I have to swap the drives, its like they do not release properly and I have to fight with them to get them released:( Review collected by and hosted on G2.com.