When a server issue occurs due to problems such as ransomware, rapid recovery is possible. Review collected by and hosted on G2.com.
People who are not familiar with PCs have difficulty with recovery. Review collected by and hosted on G2.com.
We haven't had to do very many restores with the software yet, but the few BMRs that I have done have been incredibly smooth and painless (ESPECIALLY compared to Datto Endpoint Backup V1). The deployment process is very painless (when it works) with Datto RMM integration. The restore UI in the web portal is incredibly intuitive and works incredibly well. Review collected by and hosted on G2.com.
There are many technical issues I have with it, but easily the thing that causes me the most trouble on a daily basis is the fact that the dashboard sorts all devices by hostname by default. I don't know hostnames for all of our clients devices off the top of my head. I have to change the sorting to "organization" every time I open the dashboard. There are other mildly annoying things, like the inability to adjust throttle settings on individual devices without creating an entirely new policy. We've created an unthrottled policy to temporarily use when devices need to be unthrottled (ie getting an initial backup on a device that's in our shop) but it would be very nice to be able to just say "unthrottle this device for 24 hours" without having to manually switch around backup policies. There is also just the fact that the UI is generally pretty unintuitive based on all of the other techs here that don't have to use it that frequently. Incredibly frustrating, but ultimately kind of a "death by 1000 papercuts" situation.
There are actual problems that aren't just annoyances that occur multiple times a day, like the lack of any troubleshooting info that I can find for devices that have thrown errors or aren't backing up despite being online. There's also the fact that, from what I've gathered from the support tickets I've created, most troubleshooting has to be done while fully accessing the target PC (either in person or via remote desktop). Most of our clients hate getting a call saying "hey we need to interrupt your work day to poke around and fix your backups" and and up having us put it off for days/weeks if it doesn't have regular active hours that we can work around. Review collected by and hosted on G2.com.
Customer service is great but dont know after kaseya took over Review collected by and hosted on G2.com.
Yes, that would be easy for non tech people to understand Review collected by and hosted on G2.com.
Overall good experience, good Logs, easily managable assets Review collected by and hosted on G2.com.
Support takes some time to connect. We have to wait for 1 hr Review collected by and hosted on G2.com.
I use two Recovery-9032S appliances to back up and replicate our VMware infrastructure to a remote office, and I couldn’t be happier with the performance. It works exactly as intended—reliable, efficient, and easy to manage. The customer support has been consistently responsive and helpful whenever I’ve needed assistance. Unitrends has already proven its value multiple times by enabling fast and successful recovery of VMs tailored to the unique needs of our VMware-only environment. Review collected by and hosted on G2.com.
Would like to also see support for Proxmox if possible given the situation of VMware after being purchased by Broadcom. Review collected by and hosted on G2.com.
Robust protection against cyber attacks, reliable backup and restore functions, and I understand the product has become more user friendly. Review collected by and hosted on G2.com.
My enterprise is now using Druva.for its encryption capabilities, speed in daily backup operations, and user friendliness in setting up backup and restore operations. Review collected by and hosted on G2.com.
Backups always worked flawlessly. Only had failed jobs when it was our fault. Review collected by and hosted on G2.com.
Setting up backups and restoring data was a little tricky at first. Once we had it setup it was easy to figure out. Review collected by and hosted on G2.com.
Interface and agents are good, but restores are slow and no longer supports Microsoft Exchange Server. Review collected by and hosted on G2.com.
Increase restore performance, provide better integration with MSSQL and Microsoft Exchange Server. Review collected by and hosted on G2.com.
Hi Ben,
Thank you for your review. I'm glad to hear you've had a positive experience using our solution and working with our support team. If Exchange backup is still a challenge for you, some of our newer releases may help close that gap. When we released our v10.4, it came with the release of our image-level agent. The image agent uses VSS Aware and VSS Full to preserve logs, truncate logs, and quiesce applications like Exchange and SQL for application consistency. If running virtualized Exchange, we may be able to use our host-level backups. I've provided a link below that expands on some of these options. If of interest, I'd encourage you to explore these options with your account manager and our sales engineering team.
If you have any questions or other feedback you'd like to share with our team, please feel free to write Adam at feedback@unitrends.com
See how Unitrends Backup and Recovery improvednothing new because we no longer use unitrends Review collected by and hosted on G2.com.
I dont know of anything since we no longer use it Review collected by and hosted on G2.com.
I've done a little testing with it but so far it's letting me down a bit with the UI. Review collected by and hosted on G2.com.
Simplify the UI so it is more consolidated. Review collected by and hosted on G2.com.