[ unitQ Reviews ](https://www.g2.com/products/unitq/reviews) [ unitQ Reviews ](https://www.g2.com/products/unitq/reviews) # unitQ Features ##### ## Survey Management (4) Brand Design Consistency Creates feedback forms that are consistent with the design of the site. Survey Deployment Supports the creation and deployment of different survey types on different channels or devices. Feedback Collection Solicits, captures, and centralizes feedback from both structured and unstructured sources. Device Responsiveness Allows designs to adapt automatically to the device that users access the survey or software. Show More ##### ## Process Management (4) Feedback Aggregation Aggregates feedback and transforms feedback into actionable insights. Trigger Alerts Triggers creation of a new case after customer leaves feedback. Real-Time Analysis Analyze collected feedback near or in real-time. Real-Time Action Trigger strategic workflows to quickly resolve issues and increase customer satisfaction. Show More ##### ## System Management (2) Security Provides a secure and compliant system. System Monitoring Continually inspects, audits, and monitors system to keep it up to date. Show More ##### ## Feedback Management (3) Tagging Tag content to organize and assign to specific departments or categories Segmentation Break down a population of users by demographics, sequence actions, time, and able to build custom segments. Custom Reports and Dashboards Allows users to easily build customized reports and dashboards. Show More ##### ## Feedback Analysis (3) Thematic Analysis Identifies key phrases, themes, and patterns within a given text Sentiment Analysis Outputs the sentiment (positive or negative) of a given text NPS/CSAT Scoring Measures and reports on NPS, CSAT, or other metrics over time Show More ##### ## Feedback Sources (4) Online Reviews Analyzes feedback from online reviews Surveys Analyzes feedback from surveys through built-in survey features or integrations with survey tools Social Media Analyzes customer feedback from social media Customer Service Channels Analyzes feedback sourced from integrations with customer service tools, such as help desks and live chat Show More ##### ## Setup (3) Integration Provides the ability to import data from a variety of sources and in multiple data formats. Maintenance Consistently maintains, updates, and tests data sources to ensure quality. No-Code Allows users to analyze data easily without the need to code. Show More ##### ## Data (2) Security Ensures privacy and security of customer data. Data Visualization Visualizes text data through charts and graphs. Show More ##### ## Analysis (7) Automation Automates back-end technical manual processes. Named entity recognition Identifies entities such as organization, person name, location, etc Keyphrase Extraction Extracts keyphrases to determine patterns and themes within text. Topic Analysis Automatically identifies and organizes text based on topic or subject matter. Sentiment Analysis Utilizes sentiment analysis to capture user feedback. Language Identification Identifies the language in which text was written in. Syntax/Part of Speech Parsing Provides the ability to identify syntax and parts of speech. Show More ##### ## Customization (3) Pre-Built Parameterization Allow capabilities to be customized (key-phrase, topics, sentiment, named entity) by adding keywords or exceptions. Custom Extension Allow user to add custom functions to Analysis capabilities Compositionality User created models can be used as features/pre-built in other models Show More ##### ## Generative AI (6) AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. AI Text Generation Allows users to generate text based on a text prompt. AI Text Summarization Condenses long documents or text into a brief summary. 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