There is a peace-of-mind element that comes with using UnitQ. Platforms like ours have a lot of different tentacles to it and UnitQ allows us to have coverage across the entire ecosystem, even in areas that may not be as much of a focus at the present time. With a lot of product launches happening all the time, UnitQ enables our teams to know what users are saying, how they are reacting to the product, and gives us a chance to iterate quick. Review collected by and hosted on G2.com.

I am excited for future iterations where we can further customize and engage with the pieces of feedback that come in (like creating lists, boards, etc.) Review collected by and hosted on G2.com.

UnitQ is a tool with seemingly infinite possibilities when it comes to understanding your user feedback. We continue to find creative and impactful ways to streamline its use. The team also provides great collaboration and support for implementation and maximizing use. Review collected by and hosted on G2.com.

The feedback is only as good as you can maintain its Quality monitors. Some overhead with maintaining and tuning up categorization that comes naturally with work of this nature. The output is worth it. Review collected by and hosted on G2.com.

What is most helpful about UnitQ?

Its automatic analysis and categorization of user feedback. This time-saving feature allows us to prioritize critical issues and address them promptly. The sentiment analysis is particularly impressive, providing valuable insights into customer satisfaction.

Collaboration is seamless with UnitQ, efficient cross-team communication. They are always available to address our questions and concerns, going above and beyond to ensure we maximize the platform's potential and achieve our feedback management goals. Review collected by and hosted on G2.com.

I must say that I find no downsides or shortcomings to using the platform! Review collected by and hosted on G2.com.

I have to emphasize "proactive " and "efficient" as keywords. Feedback is organized into "Quality Monitors" automatically as trends arise. Custom alerts allow you to pick and choose what to keep a closer eye on, with each alert allowing for a unique threshold per Quality Monitor (love the slack integration for this!). Then add in the multiple sources of feedback you can plug into and the efficiency starts to stand out. Once activated and Quality Monitors started generating for us, we were pleased to see the demos deliver on their promise as we immediately saw opportunities flagged in the tool without investing a ton of time "hunting" for them. I also have to say the client success team is very engaged and I am excited to see how the tool develops as we continue to use it and share feedback. Review collected by and hosted on G2.com.

This is not a dislike, just not as useful for us in our experience given our service area and customer base, but some of the filtering and charting details for things like sentiment by language or country and UnitQ score by country. This could be beneficial for an org with a larger reach, we just aren't utilizing it as much right now. Review collected by and hosted on G2.com.

I like how it can scrape almost all interactions about our business that we need, from any platform Review collected by and hosted on G2.com.

I would like to see if we could break it down by hours of the day instead of just day week and month Review collected by and hosted on G2.com.

unitQ simply stores all of your aggregate sentiment from your userbase. You can see what users are saying about your business on Reddit, Twitter, your Zendesk tickets, and practically anything else if there's an API for it. Because PII is removed, you pass sentiment around specific features, bugs, or verticals to those respective teams without giving them too much unnecessary information that might identify users.

I love the ability to pass this sentiment to a Slack channel for coworkers to see in real-time. You'll get to see product designers, engineers, product managers, and other teammates make comments, commit fixes, and iterate on your product thanks to the exposure they have to what your users are saying. Review collected by and hosted on G2.com.

Our team specifically doesn't have a use case for some of the alerting functionality. I could see how they would be helpful for other working groups that want to be alerted of unexpected trends, however.

unitQ is constantly launching new and innovative features. Some of the newest beta features aren't quite fleshed out, but every time I learn more about a new feature I get excited to jump in and see what it can offer. Review collected by and hosted on G2.com.

Quick & easy access to trending and top customer pain points. Powerful search and filtering options allow fast time to insight and easily distributed findings. Brilliant integrations, including slack & Jira allow for various options to share with different teams around the company.

The alerts function is very helpful and lets you know something is happening without continually checking.

UnitQ team are incredibly helpful with any amendments or improvements required. Review collected by and hosted on G2.com.

unitQ is consistently releasing new features, they look promising and I can’t wait to see them in their final state. Review collected by and hosted on G2.com.

Makes it easy to get a holistic view of the customer

Visual representations of the data make it easy to spot nuances quickly and efficiently

Alerts + Slack integration mean we can keep on top of any changes effectively

The team are very quick to help and work alongside you to create the perfect platform for your needs

Everything in beta production looks promising, and cannot wait to see the final product! Review collected by and hosted on G2.com.

Unit Q is soon coming out with dashboards which will make sharing information more accessible and streamlined than it is at current. Review collected by and hosted on G2.com.