Great support team who is able to answer any questions we may have about our data. Review collected by and hosted on G2.com.

New program to use, slight learning curve when figuring out how it can be implemented in your business area. Review collected by and hosted on G2.com.

Provides quick analysis and summaries of information i need. Easy to track specific topics Review collected by and hosted on G2.com.

Saved searches don't always update, rather revert back to only the time the search was originally saved. Review collected by and hosted on G2.com.

For me, unitQ has been extremely helpful in gathering VOC data or researching ongoing errors within our product. I enjoy using the alerting system, and the feature has helped our team proactively resolve situations, mitigating potential risk. Review collected by and hosted on G2.com.

At times, it isn't easy to get accurate information. Due to inaccuracies with ticket designation or support note-taking, the AI can generate data that does not directly align with ZenDesk volume. Review collected by and hosted on G2.com.

How easy it is to detect a bug or a new trending issue Review collected by and hosted on G2.com.

I honestly don't think I have anything that I dislike Review collected by and hosted on G2.com.

I like that I get a both a dashboard view and alerts where general progress and customer sentiment can be tracked and that I get a tool for deep investigations to specific issues. This has used to be multiple tools for us and now it is collected in one. Review collected by and hosted on G2.com.

Sometimes a monitor can pick up multiple issues in one and it is hard to separate if there is growth in one issue or multiple. Review collected by and hosted on G2.com.

Is very easy to found feedback from users, understand data, debug. Review collected by and hosted on G2.com.

Not historical data, but this can be fix. Review collected by and hosted on G2.com.

The graphical user interface is very useful designed, new features are being introduced at a rapid pace, it has endless options for preparing the data and they have very competent and motivated customer success managers. Review collected by and hosted on G2.com.

It takes some time to understand and use all the features in the best possible way. Review collected by and hosted on G2.com.

I like UnitQ integration with Slack because I can quickly follow the link and check what the issue is Review collected by and hosted on G2.com.

Some of the data inside some groups does not really belong to a specific group Review collected by and hosted on G2.com.

Simply the fact that my team and I can go into one place and read all the actual customer feedback after filtering out all the noise. It has been a game changer as we in the product team before, for some sources (like customer service tools), relied on customer service to do sporadic reports on "ticket count per various categories" without any real possibility for us to dig deeper and see the nuances by seeing the details of what customers actually say.

Also, the team is very respondent in helping us with challenges, answering quetsions etc. It feels like improvements are rolled out to the tool at a very steady pace as well. Review collected by and hosted on G2.com.

We have had some challenges tuning alerts to the right level of sensitivity and have experienced a bit too much noise or "false alarms". Review collected by and hosted on G2.com.

All of the supported integrations.

1. unitQ alerts via #slack integrations and Quality Trends view have been something that we rely on. The real-time flags pushed the ability of my team to investigate and identify potential platform issues minimizing any gaps in our user experience.

2. Dashboards have been a clear winner for all our users for being able to get a glimpse of a specific trend on one page.

3. Using AI Summarization (Beta) when reviewing a Quality Monitor has been a timesaver when analyzing a few thousand pieces of feedback while still being able to strategically frame the finer details of an issue.

Lastly, very excited to get the jira integration started since this will also help the team fast-track resolutions of any recurring or emerging issues. Review collected by and hosted on G2.com.

Not a dislike but more around a feature request for additional exporting options. Review collected by and hosted on G2.com.