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CM

Verified User in Media Production

Small-Business (50 or fewer emp.)

2/4/2021

"Unito Has Been a Game Changer for Organizing the Company's Workflow"

5/5

What do you like best about Unito?

Customer Service is fantastic! We have a dedicated customer success rep (Fanny) who helps make the implementation (the most important part) so seamless. Review collected by and hosted on G2.com.

What do you dislike about Unito?

I wish you could sync checklists and what all has been marked off of it within Trello. I use Unito for Trello and need to be able to have our ops team to quickly see on their board how each of the departments are doing on their boards. Being able to see on their checklist what all they've checked off and where they're at in the project is key. I know there is the ability to transfer a checklist from one board to another, but it doesn't transfer what has been checked off and what hasn't. That would be a real game changer if it could do that. Review collected by and hosted on G2.com.

Recommendations to others considering Unito:

I love Unito! It has been absolutely incredible for communication between departments and getting work to clients on time. The dedicated customer success representative is key in implementing the program and I am so grateful for that. That way you don't have to start over with a new person every time explaining what your setup is. When you have a dedicated person, they know right where you left off, they know how your company is set up, and you don't have to reexplain yourself every single time. Review collected by and hosted on G2.com.

What problems is Unito solving and how is that benefiting you?

Communication between different teams is updated instantly so bodies of work get to clients faster and on time. Review collected by and hosted on G2.com.

JG

Josh G.

Enterprise (> 1000 emp.)

11/2/2020

"Use and Recommend on a Regular Basis"

5/5

What do you like best about Unito?

Unito makes Trello a powerhouse for us. Our product teams use it every day to sync boards across product verticals and departments. Without Unito, we wouldn't be able to easily view work in flight or understand our product deliverable. Unito is easy to use and set up, syncing happens with almost no issues ever, and the interface is nicely integrated into Trello (where we already work).

Note: This is for Unito Board sync. I cannot speak to the Card Sync product. Review collected by and hosted on G2.com.

What do you dislike about Unito?

There is no easy/obvious way to share admin ownership of flows between two people. Perhaps it is doable, but I cannot find it. Review collected by and hosted on G2.com.

EK

Eleni K.

Director of International Operations

Computer Software

Small-Business (50 or fewer emp.)

3/3/2021

"Amazing support, great tool."

4.5/5

What do you like best about Unito?

They have the best support team and a great onboarding process. I use the board sync feature for Trello, and their support team has been on calls and chats and email exchanges with me about everything, plus they even send followup emails to check on the progress. Review collected by and hosted on G2.com.

What do you dislike about Unito?

The flows are a little too complicated to build and I wouldn't have been able to do them on my own - without the help from the support team. I'd like to see more options like syncing one-way flows but with comments & other add-ons, and the option to remove single cards from a sync. Review collected by and hosted on G2.com.

LK

Lisa K.

Small-Business (50 or fewer emp.)

10/5/2020

"Unito does what it does very well"

5/5

What do you like best about Unito?

Once we got the initial sync structure set up it has been working quietly and reliably without requiring ongoing attention. It does it's job.

Whenever I needed help in the initial working out of how to get it to do what I hoped it would do, the Unito support team has been quick to respond and work with me to arrive at resolution. In this world of bot responders, I am grateful for the real people on the Unito team and their real interactions with me when I need them. Review collected by and hosted on G2.com.

What do you dislike about Unito?

Trello comment formatting can be glitchy on the sync'd side.

If you start entering content into the card description on a new card before the initial sync, the first sync will eat your words if you haven't saved it yet. A small gotcha.

Not so much complaints as feature requests...

I'd love to see comment edits synced across trello boards. And it would be handy to be able to customize the template for the snippet that references the synced card. Review collected by and hosted on G2.com.

What problems is Unito solving and how is that benefiting you?

Syncing multiple project trello boards -- currently 24 separate boards -- to a single team assignment board gives our daily priority meeting a clear focus on the work in play without requiring any extra work to prepare. This fills a gap in trello that had been troubling us for years.

The initial set up took some thinking through because we were mapping from boards organized by project stages to a board organized by person. Every time I hit a snag the folks at Unito were quick to respond to my questions and helped me arrive at a beautiful solution that has been working without a hitch for about a year now.

We have forgotten how much trouble it used to be to generate that overview. Review collected by and hosted on G2.com.

Response from Unito Marketing Team of Unito

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Thanks for the fantastic review and for all your feedback Lisa! We have a solution for the issue of descriptions being wiped which is specific to Trello, and we also support rich text formatting of comments, it just involves entering a bit of JSON code into your flow. I believe Hannah from our CS team has reached out to you to help with those two items. For the rest, that's really great feedback, so we'll be adding it to our feature request backlog! Thanks again!"

AF

Verified User in Financial Services

Small-Business (50 or fewer emp.)

2/4/2021

"The Unito team is a pleasure to work with"

4/5

What do you like best about Unito?

They did a few zoom calls with us for onboarding, and were very prompt in terms of responses. In terms of the product, the newest update has been rolled out last year. We do like the functionalities of the syncs, especially the new visual mapping. Review collected by and hosted on G2.com.

What do you dislike about Unito?

Before the newest update, we had an issue with cards being duplicated multiple times. After a few weeks, the Unito team has fixed the issue and offered us a partial refund. In terms of the product, we do wish to see more customization of the syncs, especially since we have multiple people working on multiple teams. Review collected by and hosted on G2.com.

WB

Wojciech B.

Producer

Small-Business (50 or fewer emp.)

9/1/2020

"Great for my Jira/Trello sync"

4/5

What do you like best about Unito?

Setting up the integrations between Jira and Trello boards was really intuitive and only took me a couple of minutes.

I also like that I can force a sync if I need to. Review collected by and hosted on G2.com.

What do you dislike about Unito?

Not everything could be synced easily. A good example for now, which I'm very mych looking forward to is integrating of Jira users and Trello users. At the moment I still need to assign people in both places.

Another thing would be smoother integration of attachments. Direct integration instead of just links. Review collected by and hosted on G2.com.

Recommendations to others considering Unito:

No real recommendations besides my use case. Syncing Jira and trello is quite easy with it, so I can definitely recommend it for that purpose. Review collected by and hosted on G2.com.

What problems is Unito solving and how is that benefiting you?

Double bookkeeping between Trello (that a part of my team uses) and Jira (that everyone elses uses) this way I can keep a good overview of the overall flow, while the trello aficionados can work only in trello, while everything is kept track of seamlessly in Jira. Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

2/3/2021

"Very conveniently for link Asana with Github"

4/5

What do you like best about Unito?

We have many projects in Github and We are managing task with Asana.

But another team are managing task with Github.

So We have to link Asana task with Github Isse.

Unito is very conveniently for link Asana with Github. Review collected by and hosted on G2.com.

What do you dislike about Unito?

I have almost no complaint about.

But I have only one complaint that I want to support Japanese language. Review collected by and hosted on G2.com.

Recommendations to others considering Unito:

Very conveniently for link Asana with Github Review collected by and hosted on G2.com.

What problems is Unito solving and how is that benefiting you?

We have many projects in Github and We are managing task with Asana.

But another team are managing task with Github.

So We have to link Asana task with Github Isse.

Unito is very conveniently for link Asana with Github. Review collected by and hosted on G2.com.

JL

Jacki L.

Founder

Consulting

Small-Business (50 or fewer emp.)

10/21/2020

"Sorcery for your Trello World"

5/5

What do you like best about Unito?

Phenomenal automation builder tool that's super intuitive. Like a combination of Salesforce Flow Builder and Outreach's API mapping tools.

Everyone I've interacted with is knowledgable and darling. Shout out to Jeremie and Jesse! Review collected by and hosted on G2.com.

What do you dislike about Unito?

Nothing yet... I guess maybe the learning curve before my onboarding session? I started with the Mirror tool and kinda got intimidated by the Sync tool. But once Jesse walked me through it I get it! Review collected by and hosted on G2.com.

Recommendations to others considering Unito:

The pricing is a bit unclear - the total users needed might be more than your internal headcount if external users are in your environment. Review collected by and hosted on G2.com.

What problems is Unito solving and how is that benefiting you?

Project managing developer resources across several client boards - surfacing those tickets so I can estimate and communicate expected ship dates. Review collected by and hosted on G2.com.

UA

Verified User in Airlines/Aviation

Mid-Market (51-1000 emp.)

9/23/2020

"Syncing JIRA to ClickUp using Unito"

5/5

What do you like best about Unito?

We have tested both Unito and Zapier syncing tools and we much prefer Untio. We found that the UX is much easier to work in compared to Zapier. While Unito does not have as many connections as Zapier, we noticed that the connections Unito does have seem to be built better. We prefer Unito for 2 primary reasons: 1) Setting up the connections is much easier and intuitive and 2) connections seem more reliable. Review collected by and hosted on G2.com.

What do you dislike about Unito?

There are 3 main issues that stick out to me:

1) Would like to see more connections to additional software. We are using the new JIRA to ClickUp sync which seems to work well but we also use other tools (such as Salesforce) where I would love to see connections built.

1.A) The ClickUp sync could have more functionality. I understand this is a relatively new

connection, so this is still the MVP, which works great! I just wanted to make sure this was on

the roadmap for enhancements.

2) Since we will be using the JIRA > ClickUP 1-way sync functionality, it would be great if we can auto-populate the JIRA link url into the ClickUp Task.

3) More trigger events would be nice. This might be only because I'm using the JIRA>ClickUp connector, but it would be great to see more fields and trigger events that we can use. Review collected by and hosted on G2.com.

Recommendations to others considering Unito:

Try both Unito and Zapier (or other syncing tools) to fully appreciate the UX of Unito. Review collected by and hosted on G2.com.

What problems is Unito solving and how is that benefiting you?

We are using Unito to sync our Jira instance to ClickUp. Jira is where all of the developers track their work and it is the source of truth for any Prod/Tech related items. We are also using ClickUp to help us track and manage larger milestones that contain both Technology items as well as non-tech items. We plan to use a 1-way sync from JIRA to ClickUp, using Unito, to update our Tech items in ClickUp while manually updating the Non-Tech items in ClickUp. While we are still in the POC stage of this sync, we hope that this will provide us more real-time updates on our items so that we can track more efficiently. Review collected by and hosted on G2.com.

DF

Donn F.

IT Mgr

Small-Business (50 or fewer emp.)

7/5/2020

"Outstanding software and customer service, total WIN for me."

5/5

What do you like best about Unito?

Unito was the answer to moving my project to the finish line. I needed the real time sync and the flexibility within the settings of the program. This combined with Trello gave me the ending to my year long project. Customer support is outstanding. A winning combination for me! Review collected by and hosted on G2.com.

What do you dislike about Unito?

Right now I have no dislikes or downsides. The price wasn't even a downside because the ROI was very clear to me. Review collected by and hosted on G2.com.

Recommendations to others considering Unito:

When looking into Unito, utilize the demo and working with a rep from the company. Ask, ask, ask all your questions. When you have more questions, ask. The power of the program is there, you just need to ask. Think out load while talking to representative so that person can understand what you are trying to do. There is almost always more than one way to do something and the representative just might have some really interesting and helpful thoughts on your project. Review collected by and hosted on G2.com.

What problems is Unito solving and how is that benefiting you?

Unito provided the missing link that I need to make the system and work flow I was creating possible. It has opened up real time, two way communication within our organization as well as a 3rd party that we work with daily. Those two components were the magic sauce to creating a system that opened up real time communication, save hours and hours for the end users, no more double and triple entering of data, no more back and forth calls, texts or emails. It's a beautiful thing. Review collected by and hosted on G2.com.