Unit4 Business World Reviews & Product Details


What is Unit4 Business World?

Legacy ERP systems were built to serve manufacturers and product-based industries. They were not designed to cope with the dynamics and aspirations of service and government organizations, which thrive by empowering their people to drive excellence and innovation. The ERP needs of people-centric industries are clear – a solution with intuitive user experience and a flexible architecture that moves at the speed they do. Otherwise, innovation is hampered and the costs to adapt explode. Unit4 Business World meets and exceeds those needs by offering consumer-grade experience combined with enterprise strength. No longer do your people and business processes have to conform to your software. With Unit4 Business World you make the rules - and can adapt to new opportunities faster, at a lower cost and without disruption.

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Unit4 Business World Profile Details

Unit4 Business World Profile Details

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Languages Supported
Dutch, English, French, German, Italian, Norwegian, Portuguese, Spanish, Swedish
Vendor
Unit4
Description
Unit4 is a global cloud-focused business software and services company aimed at helping dynamic public sector and commercial services organisations to embrace change simply, quickly and cost effectively in a market sector we call ‘Businesses Living IN Change’ (BLINC)™*.
Company Website
Year Founded
1980
HQ Location
Utrecht, Netherlands
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
4,057
Twitter
@Unit4Global
Twitter Followers
4,295
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Companies Using Unit4 Business World

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Cranfield
Aberdeenairport
WSP Group
Trócaire
SEITENBAU
City of St.Albert
Waiward
SH
Bravidagroup

Unit4 Business World Reviews

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Unit4 Business World Reviews

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Senior Finance Associate
Higher Education
Mid-Market
(51-200 employees)
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"A lot of capability with little glamour "

What do you like best?

I like how you can build the system from bottom up. This allows for a lot of capability. The web platform offers a user-friendly platform alternative.

What do you dislike?

I dislike the look and feel of the desktop platform. Using this for back-end functionality that is not provided on the Web is a headache. The format makes it seem like it is a 90's software. I think a migration to the web should be the focus of Unit4.

Recommendations to others considering the product:

Double or triple your launch time and speak with the A, B, and C levels in your organization before switching. Testing the system first is important to see if it is the right fit.

What problems are you solving with the product? What benefits have you realized?

We are trying to connect all of our systems to one platform. We realized that Unit4 can make this possible but the set-up and testing time take a lot longer than we expected.

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Finance and HR Systems Manager
Media Production
Enterprise
(1001-5000 employees)
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"Unit4 - Hugely flexible but don't get tied in knots"

What do you like best?

You have the ability to categorise and report data in a myriad of ways to suit your business.

What do you dislike?

Due to the flexibility of the product it is hard for Unit4 to support you. They have to understand your set up first in order to get to how it happened before they can offer a fix (if they can). You therefore need strong internal teams and to try and keep things simple.

What problems are you solving with the product? What benefits have you realized?

Business World is our mandatory financial tool and ultimately collates the data to then produce our reports. We can record the level of detail we need to analyse our revenue and expenditure because Business World allows you to create your own set of attributes to capture what's required.

We fully use Accounts Payable, Accounts Receivable, Fixed Assets, Purchase Ordering, General Ledger, Expenses, Sales Invoicing and more. Having all these modules within one system benefits reporting, the validation of data and system control.

In terms of a recent success story, we implemented Purchase Order processing incorporating workflow approvals, access control, receipting, commitment accounting and emailing of actual orders. This was for a specific area of the business that had bought goods and services direct and offline and was open to a number of challenges because of it. All those challenges were solved with Business World PO's.

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Vice President of Enterprise Accounting and Controller
Non-Profit Organization Management
Mid-Market
(501-1000 employees)
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"Vice President of Enterprise Accounting"

What do you like best?

These are the aspect of Unit4 Business World that I like best:

• TCO or Total Cost of Ownership - Unit4 Business World offers the most cost-effective total cost among all providers of the first and second level.

• Ability for each entity to remain unique: Each of our international subsidiaries has their own clients. The main advantage is that you can meet local requirements such as local GAAP and presentation of reports in the local currency. There is no limitation to the number of clients, and there is no additional cost.

• Multi-currency environment: With Unit4 Business World it is possible to record transactions in any currency, including bitcoin. You can keep accounting records in three different currencies and varied by client. The currency revaluation feature is perfect as it meets different accounting standards. You can reevaluate per account, account type, different currency tables, and general accounting. The integration with Oanda, a leader in currency information, works perfectly.

• Global Reports are consolidated between clients - with browser functionality the financial reports consolidated can be prepared by taking information easily using the reporting currency.

• Workflow - visual workflow diagram design facilitates the business auditing process and transactions. Workflow with document archives is a key feature to free the office from excess paper handlings.

What do you dislike?

In the spirit of constructive criticism, I think that the areas where Unit4 can improve are:

• The configuration of the payment process needs improvement. Too much time is required to set up a payment such as a check, bank transfer, etc.

• Allow a central console to manage changes to the chart of accounts and common attributes in the multi-client configurations.

• The customer service needs improving because the staff of Unit4 is overloaded. They have a great staff but are overloaded with too many projects at the same time. Customer service relies heavily on consultants and the response time is slow.

• Educational material and training. Unit4 does not have good training materials. My recommendation is to take advantage of modern MOOC platforms (Massive Online Courses) to educate the user. For example, one of the keys to Microsoft and SAP’s success are precisely their certification program techniques.

• The functionality of different types of fiscal years must be improved. We found no configuration that did not create a conflict between groups of accounts balances versus groups of account activities. At Heifer®, to solve the problem, we had to standardize fiscal years and create special reports.

• The tax calculation module can be improved. It requires many tests to understand the final code and the impact on transactions.

• The payroll module only works in the United States and Canada. My recommendation for it is to be able to function with other countries.

• There is a lack of good documentation regarding the structure of the database. My recommendation is to produce better technical documentation to be able to produce auxiliary software specific for each company.

• There is no Customer Relationship Management Module (CRM). It is important to mention that they are studying the possibility to leverage the CRM functionality.

• The licensing process is not clear. My recommendation is to define an “active user” versus an “occasional user.”

Recommendations to others considering the product:

An ERP, by definition, is a sophisticated software and hardware system. An ERP is not a solution for all problems. It is important to define your problem and thus the project goals. An ERP is a solution to a problem. If you have not defined your problem and then embark on an ERP project because it is "super modern," then the ERP will be your problem.

My top three recommendations are:

1. Only if you have the support of senior management and the President, get on board an ERP project; otherwise, do not.

2. Standardization of business processes is a critical success factor for an ERP. Without standardization, there is no successful ERP. For example, standard accounting principles and job descriptions.

3. No investment in training means, no return on investment. Only a trained user can maximize investment in an ERP system.

What problems are you solving with the product? What benefits have you realized?

Since the implementation of the ERP Unit4 Business World, we at Heifer International® has streamlined processes, such as the closure of accounts and preparation of the Consolidated Financial Statements. The complexity of working in a multi-currency environment has been reduced. This is thanks to multiple solutions that include: foreign currency management, managing intercompany transactions, and customer consolidation solutions to manage the elimination transactions and statutory adjustment. Managers are now making decisions based on real-time information.

The summary of the benefits and results are as follows:

• Simplification of the annual closing and preparation of consolidated financial statements

• Simplification and standardization of the revaluation process without the need to make manual calculations. No need to reevaluate the foreign currency in an Excel file with an average exchange rate because - with the Revaluation module and Oanda subscription - the system updates daily exchange rates and translation of foreign currency transactions to dollars automatically. The revalorization of assets and liabilities at the end of the month is done in the same system.

• No need to collect data from different systems because all necessary data is contained in the same ERP database.

• Intercompany transactions (transactions that occur between headquarters and subsidiaries abroad) are automatically recorded in each country’s books in the ERP.

• The financial information includes more relevant and comprehensive information, for decision-makers on time. Another important feature is comparability between entities at Heifer®.

• The exponential increase of managing accounting because reports are provided for internal analysis. The browser in Agresso offers the flexibility to generate the appropriate report for the correct situation. This tool has a "deepening" feature. In other words, the ability to see the details behind an information summary.

• Increased financial transparency. With a few clicks, the auditor may pass from a brief indication of the browser (or reporting tool) from the details of a major account or a payable voucher account.

• Increased internal controls because there is a direct link to the single transactions that make up the state so that fraud and abuse of assets can be detected more easily.

• Improves human capital and project management.

• Save hundreds of hours of labor since the implementation of the ERP. As an example, in the past, it took more than fifteen people and two months to prepare financial data for consolidation. Now, this information is already in the systems in local currency, functional currency, and reporting currency (US dollars). These 15+ people can do more analytical work such as the use of global reports to make important decisions in real time.

• Additionally, a conservative economic estimate is that Heifer® saves more than $125,000 per year since the implementation of Unit4 Business World.

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Deputy Director, Financial Management System Renewal
Legislative Office
Enterprise
(1001-5000 employees)
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"Newly Implemented Financial System"

What do you like best?

Software is easily configurable and flexible for ongoing maintenance (as long as you don't customize it!) It offers strong financial/accounting functionality with an easy to use interface for both light and heavy users. The reporting is likely the strength of this tool, allowing users to easily extract/view the data they need.

What do you dislike?

When you start using functions/modules outside of their speciality, the system tends to lack some functionality. Because of its flexibility, you can typically get away with it if it's not core to your business or complex. That said, their integration tools are great, so integrating to best in breed of other systems should be easily feasible.

What problems are you solving with the product? What benefits have you realized?

We had an ERP system that was too large for our organisation, costing us hundreds of thousands with little value added. Already, 2 months after implementation, we've had major cost savings (on licences, maintenance and support and implementation/upgrade costs) and improved much of the functionality we used to have before, with still plenty of place to grow and add.

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System Administrator
Non-Profit Organization Management
Enterprise
(1001-5000 employees)
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"Business world on helps us challenge tradition and move towards a better future"

What do you like best?

There is a ton of customisable options and reporting tools for you to adapt to the needs of your business and the ever changing business landscape.

What do you dislike?

the help sometime doesn't cover information about a screen for you to configure without the need for expert intervention.

Recommendations to others considering the product:

set out your vision for your intended process and end goals and look clearly at the end user skillset and consider the use of experience packs to help improve the end user experience and business productivity and take the time to look into the minor set up details.

All this can lead to a smart easy adaptable business solutions that can change with the times and keep moving your business forward in a positive and productive manner.

What problems are you solving with the product? What benefits have you realized?

we have converted lots of form based requests/approval from paper to electronic using the forms & workflow.

we utilise a single client environment for a group of companies allow ease of single company and group reporting.

position based security access allows us instantly grant the proper access to staff without the need for heavy admin.

lots of manual postings have been converted to automatic through batch loading tools and scheduled reporting.

the experience packs have provided a less cluttered user interface by allowing admin to control what users see and which data is essential.

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ERP Systems Analyst
Information Technology and Services
Enterprise
(5001-10,000 employees)
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"Technical back office review of Unit4 Business World On! (Agresso) "

What do you like best?

What the software is built on. Agresso was built on modern development tools and everything that was used is in the Microsoft Stack. This makes it easy to understand what the code is doing and to make the modifications that are required to run a business. Agresso is built on Microsoft SQL Server and it can be run on Oracle if your business requires it (Oracle db is much more expensive). The big part is the software is built with C# in the .net framework (Huge benefit) the "Top Gen" modification of the GUI is program once for both Desktop client and the Web client (why don't more ERP systems do that?). When using SQL Server the tables and the names are very human readable not some CRAZY normalized db to the extreme (trying to get a tiny bit of extra performance?). This is what ERP software should be like.

What do you dislike?

Unit4 has been focusing on "Bells and Whistles" to much with "Experience Packs" and not making the back office code with integrations for all modules rock solid. Don't get me wrong when there are integration processes in Agresso they are rock solid it is just the "Sales" department at Unit4 is all about the fancy "Experience Packs".

Recommendations to others considering the product:

If you want an actual ERP system build on a modern development environment this is almost the only one on the market. Ask all the other ERP vendors what they are built on and they will try to point you to their add-on's extra programs created with new development but if you dig deep (you REALLY have to push! they don't want you to know) to see that most of the big ERP packages are built on 1970's COBOL or 1980's RPG or some other proprietary development language and it will cost you to fit your business into that system.

What problems are you solving with the product? What benefits have you realized?

We are trying to consolidate a number of in house built programs and put them into Agresso.

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AH
Enterprise
(1001-5000 employees)
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"An ERP that gives us the freedom to develop and tailor to meet our specific needs"

What do you like best?

That we can develop and build a system that meets our demands in terms of functionality and business needs. We have recently upgraded which has meant we can begin to take full advantage of some of the modules available such as Fixed Assets, Procurement, workflow and build a fully integrated ERP solution.

What do you dislike?

Power is sometimes a weakness and we find the more we develop, the more issues we encounter but much of this is as a result of the speed of change within the organisation, Having said that, we are learning quickly and have great support from Unit4 and our consultants

Recommendations to others considering the product:

If you want a system that you can customise and develop then Unit4 ABW is what you are looking for. We have developed the system significantly over the past 18-24 months and are seeing the benefits of utilising an integrated system that we manage as opposed to relying on third parties managing external systems via SLA for example.

The support team at unit4 have been very support and are giving us an excellent service which we combine which partner organisation consultancy support and this works well for us.

We have a number of areas where we are looking to develop and this is proving key as the pressure to create efficiencies grows - we are looking to business world to support this.

What problems are you solving with the product? What benefits have you realized?

Since upgrading, we have implemented, invoice workflow, fixed assets, procurement, agresso forms (partially), and more to come... including web reporting, purchase cards, CIS, budget planner.

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Manager of Revenue and Business Systems
Accounting
Mid-Market
(51-200 employees)
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"Reliable, flexible, and easy to use."

What do you like best?

The flexibility is great. If you can think it, you can do it. Entering data, reporting data, and importing data can be done many ways making Unit4 easy to use with other systems. If is also easy to get the data you want, how you want it. Getting reports the way you want them is easy in the system.

What do you dislike?

Users with limited experience can find it hard to use because it is so flexible and there are many menu items and options available. This can be easily solved with training or custom reports for users that have difficulties.

Recommendations to others considering the product:

It is flexible which is nice but that also makes it hard to get settings correct. Document and learn the settings.

What problems are you solving with the product? What benefits have you realized?

Unit4 is our main GL software used for day to day entries, tracking of project costs, and payroll. Unit4 also gracefully imports entries from other systems allowing us to keep everything in one place.

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Technology Architect
Mid-Market
(501-1000 employees)
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"The "Lego" of ERP Systems"

What do you like best?

Unit4 Business World (Agresso) is very powerful and flexible ERP system. The power is in the flexibility, multi-currency support, open architecture and reporting options. This flexibility works for both initial setup and also as your organization changes. This product is designed to help deal with organizations that may restructure or have various types of "churn". i.e. If a department reports to one group then later to another group that change can be reflected and managed. Reporting with multiple sets of "codes" for various needs can be accommodated all with the flexibility in Business World.

What do you dislike?

Some of the biggest advantages of Unit4 Business World are also it's disadvantages. It is so flexible it can be hard to know where to start. You have to build out a good plan for initial setup, and what your organization needs. With so much flexibility there can be big challenges with complexity. Having technical people involved in the process is extremely important. This should be both IT people that can understand basic Accounting and Accounting people that are comfortable with technology and understand things from a technical perspective.

The documentation form Unit4 is very bad. They do seem to be making an effort to improve some knowledge sharing with recent moves with their technical portal, but basic documentation is still needs to be improved.

The on-boarding process for new employees to use the system can be very challenging.

Recommendations to others considering the product:

You need to have the right technical people involved and be able to think creatively about your needs. With great power comes great challenges :)

What problems are you solving with the product? What benefits have you realized?

We use Unit4 Business World for all our accounting need and are expanding the depth of use. We also use payroll (payroll US Only) and HR features as well as budgeting though their planner module. We do all this (except payroll) for 20+ countries. We have benefited by being able to much easier consolidate our financials from all our countries for faster and more accurate reporting.

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Enterprise Solutions and Applications Specialist
Non-Profit Organization Management
Mid-Market
(501-1000 employees)
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"Constant Learning Experience"

What do you like best?

Business World has all the features we need to manage our business with the flexibility to handle our widespread needs globally and enough standardization to keep the "variables" in check. I am constantly amazed at how much functionality we still have not pulled into our daily work - keeps us on our toes.

What do you dislike?

Because we have such a variety of users, we needed to have a bit more direction when we initially implemented the system - we have many areas that we wish we had set up a bit differently. I willingly admit that our business processes were not standardized enough to clarify the build - but it would have been good for someone to put brakes on until there was enough consistency - and verify that what we were doing was a good practice.

Recommendations to others considering the product:

Have your business processes clearly documented - you can always improve processes with systems, but you need to understand how your people work daily to set the system up in an effective manner.

What problems are you solving with the product? What benefits have you realized?

We are increasing transparency globally on all finances, resources, and activities. We have a much better grasp on our global operations that we had in previous years, enabling us to focus our funds in a much more efficient manner.

Response from Tirza Lowensteyn of Unit4

Hi Michelle.

Thank you for your review - we appreciate your candid feedback and I'm glad you are finding value in the capabilities of Business World. In terms of the implementation, I apologize that you didn't get the direction you needed. We are always improving our implementation processes and this feedback helps push us in the right direction. If there is anything specific I can help you with, feel free to reach out.

Tirza Löwensteyn SVP Global Practices. Tirza.lowensteyn@unit4.com

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Finance Supervisor
Non-Profit Organization Management
Mid-Market
(51-200 employees)
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"Business World review"

What do you like best?

The workflow is really good and the module integration as well. I like that we can do most of our financial tasks in one spot. Approvals are a breeze and documentation is now easy to find.

What do you dislike?

The canned report layout is ugly and missing some basics that should be there like a depreciation schedule. There should be some decent basic financial reports that look fine out of the box and then customers can get fancy after that if they like. Canadian HST works in a clunky way.

Recommendations to others considering the product:

This is a great system. We are fairly small and it is expensive to us but well worth it as we can continue to grow with the product. It scales very well and we foresee being able to use it for many more years. There are a few drawbacks but these can be lived with and if Unit4 continues to address the deficiencies they will do well.

What problems are you solving with the product? What benefits have you realized?

Manual tasks were taking too much time - we have realized a lot of time savings with the automation of some of our tasks. Approvals used to delay our process - these are much quicker as well.

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AN
Mid-Market
(501-1000 employees)
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"Great flexible ERP system"

What do you like best?

I work for a non-profit. It's is a very flexible platform and we have been able to expand the system to suit our needs in this industry. Unit4 was able to make additions to fit our needs. Their customer service and support team is great and is probably the best support team that I have ever dealt with.

What do you dislike?

There are some things that are not as flexible as I would like so it requires additional work to do changes. It does require some work to administer so you should be prepared to have someone in-house that can administer the system or go with the cloud based solution.

Recommendations to others considering the product:

It's a great system.

What problems are you solving with the product? What benefits have you realized?

Before Business World we were using multiple platforms for HR, Accounting, Timesheets, etc. It has saved us time having everything integrated into one system.

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Country Office Administrator
International Affairs
Mid-Market
(201-500 employees)
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"It has been a very difficult experience using this system in our organization."

What do you like best?

I like the possibilities the system offers, all the features that might be of great help if we had all the support needed to make this system really work for us.

What do you dislike?

The constant changes our organization has to do to make it more suitable to our needs. Also the lack of technical expertise in USA and the countries to help solving all the issues in a timely manner.

Recommendations to others considering the product:

These recommendations are from a user´s point of view.

First, get guarantee of technical assistance until the system is fully working for the whole organization.

Second, make sure to gather all the organization needs worldwide, get all the right configuration, technical experts in house.

Third, keep a parallel system until your are completely sure your Unit4 ERP is fully and properly working.

What problems are you solving with the product? What benefits have you realized?

Keeping our financial data in one place, Online access from everywhere,

Response from Tirza Lowensteyn of Unit4

Hi Brenda.

Thank you for your review- Honest feedback is appreciated.

When implementing internationally indeed one should decide what path one is taking. There can be multiple ways to a solution for an international organization. It all depends on how you use resources internationally on your projects and how you want to report inter-company and consolidation. I agree that it is advisable to work on the global design requirements first before creating a final solution especially when considering our GIS solution. We have taken your feedback already in our implementation methodology. Truth is that designing a global structure takes some time at the start but will help later. A global structure also means that global change management needs to be an integral part of your implementation. Depending on the size of the implementation, it warrants a change management expert to be part of the team. From a tooling perspective (GIS is a tool), we are constantly working on improving GIS. We recognize that more and more customers operate their business globally and in fact is one of Unit4's key differentiators. I there is anything specific I can do, or if you would like to provide me with some more specific feedback around the tooling, feel free to reach out via Linked In.

Tirza Löwensteyn SVP Global Practices. Tirza.lowensteyn@unit4.com

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Controller, Director of Global Accounting
Medical Devices
Enterprise
(1001-5000 employees)
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"New Unit 4 Business World User"

What do you like best?

So far, we at PATH have just completed the design phase and entering the build phase of our first installation of the cloud-based version of Unit 4's Business World. So our experience is essentially theoretical at this point. I like the apparent ease of use, the design of the interface, and the workflow management capabilities especially.

What do you dislike?

I have no criticisms at this point, but will have better information once we enter the test phase for our new system during Q3 of 2017.

What problems are you solving with the product? What benefits have you realized?

We will be doing substantially better analysis to run our institution in a more seamless fashion and reallocate our time from reacting to fixing classification errors to doing more predictive analysis to identify where we may have concerns with our projects.

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Financial Systems Accountant
Government Administration
Enterprise
(1001-5000 employees)
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"If your willing to put the time in at the start you'll reap the rewards later"

What do you like best?

It's a highly customizable platform

What do you dislike?

Odd restriction to what can be customised

Recommendations to others considering the product:

It's worth looking at, but it's not an out of the box solution. You need to out in the leg work at the beginning or you can end up paying for it later on

What problems are you solving with the product? What benefits have you realized?

Electronic recording of annual leave, timesheets and expense claims, all AP and AR functionality, automated MI reporting, informed workflow,

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AN
Enterprise
(1001-5000 employees)
Validated Reviewer
Verified Current User
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"Unit4 Business World Review"

What do you like best?

The expenses module makes submitting very straight-forward. The ability to restrict access using data control roles is very useful and the ability to create forms within the system so that we can move away from our current paper-based systems.

What do you dislike?

In my opinion, a lack of high-level technical support around API's etc.

Recommendations to others considering the product:

It's great if you get the mobile apps for Expenses, I'd also recommend this for being able to create forms which can also be used in workflow processes, which results in a decrease in paper-based processes.

What problems are you solving with the product? What benefits have you realized?

As mentioned above, we have been able to partly move away from some of our paper-based systems and move them into Business World. We have been able to give Sales Order Raisers the ability to choose where their invoices are emailed to.

Response from Tirza Lowensteyn of Unit4

Thank you so much for your feedback. We have been increasing our Global resource pool with more API specific knowledge. Please let me know if you require more support in this area.

Tirza Löwensteyn SVP Global Practices. Tirza.lowensteyn@unit4.com

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AH
Mid-Market
(51-200 employees)
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"Good reporting capabilities but implementation is complex and education solutions need some love"

What do you like best?

UNIT4 has robust reporting capabilities. Ask not IF data can be exported, but HOW. You can also setup complex formulas (SQL or Excel formulas) to remove manual edits after exporting.

What do you dislike?

The implementation process is a long slog, and the implementation process is not really user-friendly. You need a dedicated team to implementing this solution to your organization and you need to explicitly ask for features that you would assume are standard in most accounting systems (i.e. the ability to reconcile your bank accounts).

What problems are you solving with the product? What benefits have you realized?

We are removing a lot of manual work in Excel for our organization's budgeting and reporting needs.

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UH
Enterprise
(1001-5000 employees)
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"Not an easy system to navigate"

What do you like best?

The look of the system is clean and simple.

What do you dislike?

It's a complicated system that sue different jargon to the normal financial speak. They call purchase orders by a different name and the system of trying to create a purchase order looks very complicated to a first time user.

What problems are you solving with the product? What benefits have you realized?

The process of creating purchase orders are quicker and we now received emails confirming the purchase order has been approved, which helps make the process more efficient. Otherwise, we had to originally keep logging into the previous system to see whether it had been approved.

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CF
Mid-Market
(201-500 employees)
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"18 years and seeing more opportunities with year progressing year"

What do you like best?

The 7 posting attributes and relational structure allowing for a very robust reporting structure. Ability to takes views to build tables to expand the base which help to grow the power of the reporting structure. Powerful inquiry and reporting tools.

What do you dislike?

Firstly if you had a bad original build or made bad choices along the way it is almost impossible to recover without starting all over. That it is hard to get development work when it is needed from your Unit4 local office. We have had to go to Australia, now we are working with consultants in Colombia and our next stop is Consultants in Brazil.

Recommendations to others considering the product:

Ensure that you have consultants that are very familiar with the product and it's possibilities. Often the build out of the box is not the right solution. Being creative and looking at the requirements from many angles will give you a better final build. Start with your required reporting and build backwards. What you posted to the GL historically can really be different with all the possiblities in Agresso don't be rigid, test out a couple of ideas before locking yourself down to one solution.

What problems are you solving with the product? What benefits have you realized?

In order to manage our every growing product offering we have taken advantage of Flexi Fields, IntellAgent and reporting to build a powerful process to manage development and change to the product master file. The next project is making Agresso book of record in some of the most challenging environments in South America. No benefits yet but if this is successful it will help to open the door for more customers to use UBW in South America.

Response from Tirza Lowensteyn of Unit4

Thank you for your review. Without knowing the name of your organization, and the specifics of your implementation; I agree that it is important when doing an international implementation to design the to-be structure before starting the configuration. Our advice if you are planning an international roll-out is to first take time with a globally-oriented team to align on business processes and agree on what data is stored where (one source of truth). With that team you will build a global golden client, considering ahead of time any locally specific requirements. This becomes more important when considering HR, Payroll and globally run Projects and resource allocation. Where Unit4 Business World is indeed flexible, in some areas design decisions can be more involved for making changes later. We have evolved our implementation processes and have developed Best Practice solutions. Our experience building that solution will help us help you develop your own golden client. One thing to strongly consider is a globally supported Project Governance (someone needs to set the direction and decide on conflicting requirements) and ensure there is an Organizational Change Management team in place at the start of the project. Please do contact me directly if you would like further help with your project.

Tirza Löwensteyn SVP Global Practices. Tirza.lowensteyn@unit4.com

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AG
Mid-Market
(201-500 employees)
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"Powerful & flexbile software system for payroll"

What do you like best?

The software is configurable to meet an organizations needs from basic to unique, providing flexibility where you must adhere to policies and collective agreements and you want the payroll system to do the heavy lifting rather than rely on spreadsheets or tracking data outside of payroll. Business World also has good reporting capabilities, allowing administrators to create reports quickly and export them to Microsoft products (Excel and Word) or to PDF easily. The IntellAgent (notification system) is a useful tool that monitors the system and send emails to users when specific parameters are met.

What do you dislike?

Since Business World is configurable, it is very unlikely that your setup is exactly the same as another organizations, so troubleshooting any issues by Unit4 Customer Support may take some time, or be forwarded to a Unit4 business analyst for help. Ensure that there are a number of super users within the organization that know how the system works inside and out, and that internal documentation was produced during implementation and updated as needed.

What problems are you solving with the product? What benefits have you realized?

We transitioned away from an old finance/payroll ERP system that had poor reporting capabilities, so Business World far exceeds what we had before

Response from Atle Aune of Unit4

I am glad to hear that you find the system easy to configure and that you can make changes yourself on the fly. Nice to hear that you find our reporting capabilities good, and IntellAgent helpful. Flexibility comes with a cost, and sometimes it can be difficult for support to understand each and every change made to processes at various customer sites. It is good to hear that you have made improvements with Business World. Feel free to reach out to me to discuss any support issues. Atle Aune, Global Head of Customer Support. Atle.Aune@unit4.com

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Business Analyst
Government Administration
Mid-Market
(201-500 employees)
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"Unit4 Business World has made many processes more automated and easier to trace."

What do you like best?

I like the agility in areas like workflow, intelagents, scheduled reports, etc

What do you dislike?

Sometimes Unit4 development seems to focus on frills that don't matter to most customers, like getting Alexa to talk to Wanda. Making existing modules better would be a better use of development time, like allowing timesheet app users to select a position, or making forms more dynamic.

Recommendations to others considering the product:

Plan your chart of accounts carefully.

What problems are you solving with the product? What benefits have you realized?

We are using Business World for payroll AP, AR, general finance, asset management, inventory management, budgeting, and more. The biggest problems that is solves is that it reduces manual work by automating things like approvals, workflow, etc, as well as having an audit trail for those things.

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AO
Mid-Market
(501-1000 employees)
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"Excellent all round ERP system"

What do you like best?

The flexibility within the system has allowed us to tailor the system to suit our business needs. With the use of excellerator the reporting posibillities are extremely powerful and robust. They have allowed us to create a suite of reports for project accounting / management accounting and statutory reporting without the need for multiple software packages.

We have overseas locations and we are able to use Unit 4 as the accounting software for these overseas locations and report consolidated group figures all from within the same system.

What do you dislike?

The payroll module although works correctly is not user friendly compated to off the shelf payroll software. There is no suite of standard reports so all reporting requirements have to be produced internally.

Recommendations to others considering the product:

The flexibility within the system means that it could suit nearly any business especially those that use project accounting. With an assisted build internal employees can gather the knowledge from consultants to configure and adapt the software to meet changes within the business environment on an ongoing basis.

What problems are you solving with the product? What benefits have you realized?

We use every module within Unit 4 Business Software to some extent. This means that across the entire business unit 4 is the main software used most employees for either project mangaement / timesheets / expenses / procurement / HR & Payroll. The benefits of this are that there is only one main system to run and maintain and there is no need to bring in data from external sources into one reporting system.

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AI
Mid-Market
(51-200 employees)
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"I recommend Unit4 ABW "

What do you like best?

ABW is an extremely versatile product allowing us to solve our business needs. Excellent product support. Good user community, and great product to customer engagement.

What do you dislike?

Sometimes there are many ways to solve an issue, and the breadth of possibilities and ability to configure can make it difficult to come up with the best solution that is the easiest to maintain. We've needed to remove some of our solutions because they were solutions that could not grow, and became unwieldy to maintain.

Recommendations to others considering the product:

Engage their consulting team. Be very detailed in your review of your business needs, your 5-10 year planned usage / future implementations. Buy the products as needed and don't do workarounds.

What problems are you solving with the product? What benefits have you realized?

Automation of invoice, requisition, and PO process. Paperless accounting. Budgeting and forecasting. Pcard business process implementation. Workflows to prevent incorrect entries into master files,. These are all BIG efficiency gains.

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Enterprise Solutions Project Manager
Non-Profit Organization Management
Enterprise
(1001-5000 employees)
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"ERP System Review from a Technical Viewpoint"

What do you like best?

- Role based access

- Desktop and web client access

- Centralized desktop client (no need to install\update client software on user's computers)

- Lots of options for configuration

What do you dislike?

- Lots of unknown or less documented configuration options

- Lack of good documentation

- Company is slow to implement highly rated or requested feature requests

Recommendations to others considering the product:

Professional services is lacking and seems to be going away. Consider a 3rd party implementation consultant.

What problems are you solving with the product? What benefits have you realized?

- Centralized financial, accounting, HR and timesheet system

- Centralized control of financial and HR data

- Improved visibility into what access users have to what data

Response from Vibeke Nesbakken of Unit4

Thanks for your review. We strive to deliver documentation that covers the main configuration. We are sorry to hear that it is not sufficient for your needs. Our documentation is created for super users that have some product knowledge. I would appreciate feedback on what you feel is missing from our documentation in order to satisfy your needs and to improve on our delivery.

Vibeke Nesbakken, Global Head of Quality

vibeke.nesbakken@unit4.com

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A
Mid-Market
(201-500 employees)
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"Milestone 3"

What do you like best?

The incoming invoice module & AP Payments module are particularly brilliant. The workflows after a few tries if you get them right they work brilliantly as well.

What do you dislike?

Still unable to setup individual payment plans from the web. Unit4 needs to find a solution soon. Difficult to link users to active directory.

Recommendations to others considering the product:

I would highly recomend this software, specially to local governments & universities. Its easy to use & implement.

What problems are you solving with the product? What benefits have you realized?

Its quite a handy tool. We are in the process of implementing other modules as well. Authorisation & payments of invoices is a lot smoother & quicker. Action view over has improved tracing of outstanding sundry debtor invoices.

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Managing Director, Financial Planning & Analysis
Financial Services
Mid-Market
(51-200 employees)
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"Unit4 Business World can handle most anything we have thrown at it"

What do you like best?

The most powerful feature of UBW is Excelerator. It's flexibility and capabilities when it comes to reporting and posting information back to the system are extremely useful.

What do you dislike?

The layout and views on some of the screens/boxes in both self service and smart client can be very frustrating to manage.

What problems are you solving with the product? What benefits have you realized?

We are much more efficient as an organization since implementing Business World. Workflow allows us to have a more thorough review process saving time on the back end. We have complex financial statements which are able to mostly automate thanks to the power of Excelerator.

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UJ
Mid-Market
(201-500 employees)
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"Constantly learning"

What do you like best?

I like everything it has to offer and is customizable for the needs of the company.

What do you dislike?

I dislike the lack of explanation and descriptions in the manuals. Sometimes, the manual explains an item like it is so simple, but then I try to attempt the same thing and ... It doesn't WORK or is much more complex.

I also can not stand the lack of operators in browser reporting. Sometimes, I desperately need to use the MAX/MIN date of something, and my information is shotty because I can't, and my expressions become so messy trying to pull out the most correct information.

Recommendations to others considering the product:

Take the time to learn the product front to back. Learn all that you can from the consultants. Make sure what is promised to be implemented is actually implemented and explained and trained on usage. TRAIN TRAIN TRAIN!!!

What problems are you solving with the product? What benefits have you realized?

Maintaining budgets and financial reporting.

Response from Vibeke Nesbakken of Unit4

Thanks for your review. We strive to deliver documentation that covers the main configuration. We are sorry to hear that it is not sufficient for your needs.

Our documentation is created for super users that have some product knowledge.

I would appreciate feedback on what you feel is missing from our documentation in order to satisfy your needs and to improve on our delivery.

Vibeke Nesbakken, Global Head of Quality.

vibeke.nesbakken@unit4.com

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EG
Mid-Market
(501-1000 employees)
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"Director of Finance in Local Government"

What do you like best?

Endless slicing and dicing of info. means you have confidence that you can create a report that will meet your needs.

What do you dislike?

So much flexibility! LOL It's more difficu

Recommendations to others considering the product:

Have used Nisi / Wang (old school), Computron and SAP. Unit 4 Business World (Agresso) is the bomb! Another really great thing about Unit 4 is that their support people are Accountants. They know the business which is awesome. The last global software supplier I used had IT people or IT consultants as their support which sometimes made it difficult to communicate business process needs.

What problems are you solving with the product? What benefits have you realized?

The software is a comprehensive solution to GL, payroll, AP, AR, Purchasing, Stores and Planner. One stop shopping for all of the modules needed to run a business. Also owned Fixed Assets but haven't implemented yet.

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AH
Enterprise
(1001-5000 employees)
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"Continuous Development"

What do you like best?

Continuously developing software solution, embracing new technologies. It is an adaptable and flexible system allowing it to be set up to meet organisational requirements and overall is user-friendly.

What do you dislike?

Sometimes new solutions are provided without the necessary supporting documentation and support in place.

Recommendations to others considering the product:

Unit4 Business World offers a flexible and stable erp solution, which is continually developing in line with new technologies. There is a strong history of customer focus,

What problems are you solving with the product? What benefits have you realized?

Dependable, flexible tool for managing various organisational activities; in our case, budgeting, purchasing and financials.

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AE
Mid-Market
(51-200 employees)
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"My Unit 4 experience"

What do you like best?

Very powerful and flexible system, reliable and secure too.

What do you dislike?

if you have limited knowledge of SQL programming it is difficult to implement any changes to the system, if your system is hosted on the cloud there is very limited access to the data tables. Unit 4 support is patchy and expensive to say the least.

Recommendations to others considering the product:

Do not go for the cloud solution.

What problems are you solving with the product? What benefits have you realized?

We use ABW for Accounts Payable, Accounts Receivable and Management Accounts, we hope to implement the Purchasing Card feature soon too.

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GA
Mid-Market
(201-500 employees)
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