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Unilog Reviews & Product Details

Unilog CIMM2 is a powerful, affordable cloud-based B2B eCommerce solution designed specifically for mid-market distributors, manufacturers, and wholesalers. We are the only platform that offers a unified commerce solution, bundling product data and content enrichment services with advanced digital commerce capabilities. Core components of the platform include product information management (PIM), a content management system (CMS), the commerce module, site search configuration, event management, and a mobile app. CIMM2 was designed with the unique demands of the B2B buyer in mind: multiple purchasing roles, quick order pads, flexible payment options, punchout, a sales rep access module, and more. Our customers routinely deploy highly complex catalogs with tens of thousands to millions of SKUs and require tight ERP or POS systems integration to enable customer-specific pricing, customer-defined part numbers, and real-time item availability. Unilog enables distributors, manufacturers, and wholesalers to centrally manage their entire product information catalog, including built-in data quality checks, digital asset management, and the ability to publish product data to other platforms. Embedded event management enables customers to view and register for product demonstrations, training classes, technical certifications, customer appreciation days, and other events – right from the website. Unilog recently unveiled FastTrack, a low-cost offering that helps independent distributors, manufacturers, and specialty hardgoods retailers rapidly deploy a digital catalog and cart – a need highlighted by the 2020 COVID-19 crisis. Unilog is widely recognized by industry analysts and customers alike for its progressive B2B eCommerce features, delightful customer site experience, and awesome product content.

Seller

Unilog

Languages Supported

English

Product Description

A product from Unilog, CIMM2 is an enterprise, cloud-based e-commerce platform, designed specifically for B2B businesses.

Overview by

Scott Frymire (B2B Software and Technology Marketing Leader)

Value at a Glance

Averages based on real user reviews.

Time to Implement

10 months

Perceived Cost

$$$$$

View More Pricing Information

Top-Rated Alternatives

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Unilog Media

A holistic view of your site's performance and your customer's behaviors.

Plumbers Supply has recently launched their new eCommerce site with approximately 30,000 enriched SKUs.

Unilog Demo - eCommerce Search Capabilities

Perhaps no single capability is as important to buyers as how they locate product information on your eCommerce site. If they can’t locate the information they need, they will look elsewhere. Unilog provides robust site search capabilities designed with the B2B buyer in mind. This dashboard shows...

Unilog Demo - Dixieline Lumber & Home Centers

With their updated eCommerce site, customers can now search over 50,000 products.

Unilog Demo - eCommerce Event Management Module

Just choose a date and time for the event, then provide details, costs (if any), and registration information. Each event appears on your eCommerce website where visitors can search, sign up, and pay online. This efficient tool also helps marketing and event organizers by generating registration ...

Unilog Reviews (53)

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Verified User in Wholesale

Mid-Market (51-1000 emp.)

10/21/2021

"Unilog - okay for basic"

1.5/5

What do you like best about Unilog?

There is a team that can make changes for you. They have a team state-side and in India so that is a perk for round-the-clock site maintenance. Review collected by and hosted on G2.com.

What do you dislike about Unilog?

Your website will start to look just like all of their other customers - and if you want to set yourself apart, there are HUGE fees for making changes.

The time it takes to work on some of the tickets submitted is ridiculous. We had a punchout request pending and still not working after 18 months!

I really hate the blog feature --- it is a pain Review collected by and hosted on G2.com.

Recommendations to others considering Unilog:

Make sure that it will work for all of your needs before signing a contract Review collected by and hosted on G2.com.

What problems is Unilog solving and how is that benefiting you?

We have been able to have a better eCom experience for customers, it's not quite like amazon which has become an expectation. It is better than what we had - but definitely room for improvements. I like that we are able to offload some requests, but just be mindrul of the fees. Just like with any software, it is not perfect but it is an okay tool for a basic or startup Review collected by and hosted on G2.com.

Verified User in Industrial Automation

Mid-Market (51-1000 emp.)

4/10/2019

"CIMM2 innovation"

4/5

What do you like best about Unilog?

Unilog is flexible and willing to adapt and grow to meet customer eCommerce needs. They continue to improve their platform and think outside the box to reinvent their value. It's good to have a helpful extended team of Unilog partners that enable us to provide more value to our stakeholders with the help of their technology and services Review collected by and hosted on G2.com.

What do you dislike about Unilog?

The new customers have it easier because they reap the benefit of all that has been built into the product over time by early adopters like us. Upgrading is becoming more seamless with newer platforms. Some features we have helped develop were paid enhancements for us. However, this is not uncommon with software Review collected by and hosted on G2.com.

Recommendations to others considering Unilog:

Must have buy-in and involvement of all stakeholders including sales. Get them involved and augment customer service. It is like a bionic extension of their skills, not a robotic replacement Review collected by and hosted on G2.com.

What problems is Unilog solving and how is that benefiting you?

Providing information 24/7 to our customers is essential. Other tools and services along with iot capabilities, punchout integrations are very valuable to our customer relationships. Seeing how are customers relate with us and gathering intelligence to help best serve their needs is very beneficial. We continue to see opportunities for building customer trust and serving them better Review collected by and hosted on G2.com.

Brian R.

Director of Marketing and Business Development

Industrial Automation

Mid-Market (51-1000 emp.)

7/23/2018

"Solid Platform and Excellent Team"

4.5/5

What do you like best about Unilog?

Our project manager keeps us informed and we work together from a consistent roadmap of development. Review collected by and hosted on G2.com.

What do you dislike about Unilog?

Occasionally, communicating with the part of the dev team overseas can be challenging due to time differences and some dialect barriers. Overall, however, they do an excellent job. Review collected by and hosted on G2.com.

Recommendations to others considering Unilog:

CIMM2 is constantly upgrading/innovating based on user feedback. To maximize the value out of your implementation, you need to stay in contact with your product manager and open cases for each small detail. Unilog is good about staying up with cases, but if it's not in the case system, it may or may not be addressed in a timely manner. Review collected by and hosted on G2.com.

What problems is Unilog solving and how is that benefiting you?

We are implementing CIMM2 as a completely new out-of-the-box eCommerce platform. We have introduced some significant modifications, and our ERP was challenging to connect to. However, the dev team has worked hard along with our ERP provider to overcome these challenges and get us into open beta. Review collected by and hosted on G2.com.

Response from Brie Wolf of Unilog CIMM2

edit

Brian, thank you for taking the time to review Unilog. We greatly value the input from our customers.

Verified User in Industrial Automation

Mid-Market (51-1000 emp.)

7/26/2018

"CIMM2 Review"

4/5

What do you like best about Unilog?

Search Session and Introduction to CX1. I appreciate the leadership team taking time to engage with us and work on addressing some of the issues we have been experiencing. Review collected by and hosted on G2.com.

What do you dislike about Unilog?

Occasionally having to wait for other users to catch up in sessions Review collected by and hosted on G2.com.

Recommendations to others considering Unilog:

PIM may appear to be overwhelming, but everyone has to start somewhere..it might as well be now. Review collected by and hosted on G2.com.

What problems is Unilog solving and how is that benefiting you?

I learned I am able to manipulate search to help solve some of our search problems to get to a closer solution. It will be tedious, but I am to try to take some control back on search. Review collected by and hosted on G2.com.

Response from Brie Wolf of Unilog CIMM2

edit

Thank you for taking the time out of your day to review Unilog!

Michael B.

Enterprise (> 1000 emp.)

8/23/2018

"My experience with Unilog CIMM2"

5/5

What do you like best about Unilog?

I like the easy platform that is maneuverable in so many ways. It allows me to do multiple tasks at ones while i'm doing my daily job. The layout is a huge upgrade from the original platform. Review collected by and hosted on G2.com.

What do you dislike about Unilog?

Well like my first comment on being able to do multiple task, you do have to be taught where to go and it's not always easy to do that is really the only downside. Review collected by and hosted on G2.com.

Recommendations to others considering Unilog:

I can't speak for other platforms because this is the only one I have used but, I have nothing to complain about Unilog CIMM. They are always developing with the times and being ahead of the curve in industries. It is a great and continuously developing system. Review collected by and hosted on G2.com.

What problems is Unilog solving and how is that benefiting you?

It makes running our website a lot easier. Review collected by and hosted on G2.com.

Response from Brie Wolf of Unilog CIMM2

edit

Michael, thank you for taking the time to provide your honest review of our platform!

Verified User in Logistics and Supply Chain

Mid-Market (51-1000 emp.)

4/11/2019

"User friendly and so excited for it to become even more user friendly"

5/5

What do you like best about Unilog?

My favorite part is having the support team an email away if anything is needed. Review collected by and hosted on G2.com.

What do you dislike about Unilog?

I am not fluent in html code writing so I feel like I have to depend on submitting cases for some simple things but like I said, the support team is amazing! Review collected by and hosted on G2.com.

Todd O.

Director of Marketing

Wholesale

Mid-Market (51-1000 emp.)

10/19/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Switch to the SIMM2 Platform"

2.5/5

What do you like best about Unilog?

We are in the middle of the transition. The new platform, straight out of the box, addresses 13 critical improvements that our old legacy site was missing. So far, everything is going well. We have tested the new search engine extensively, and its performance will enable us to discontinue using our third-party search engine. Review collected by and hosted on G2.com.

What do you dislike about Unilog?

Things could always move faster with the rollover. Review collected by and hosted on G2.com.

Jennifer C.

Marketing Director

Consumer Goods

Small-Business (50 or fewer emp.)

4/11/2019

"Great platform"

5/5

What do you like best about Unilog?

Ease of use in getting all the information in one place Review collected by and hosted on G2.com.

What do you dislike about Unilog?

I have run into issues when trying to use the product in multiple browsers Review collected by and hosted on G2.com.

Ben L.

Mid-Market (51-1000 emp.)

9/4/2018

"Best Platform Value & ROI"

5/5

What do you like best about Unilog?

The amount of functionality and features Unilog provides compares with platforms that cost 5x the amount. Review collected by and hosted on G2.com.

What do you dislike about Unilog?

A future enhancement that enables open source modules or other external integrations that customers can develop in house, or with other third parties, would be a great benefit. Although Unilog's team is great, you are locked in to using only their consultants. Review collected by and hosted on G2.com.

Response from Brie Wolf of Unilog CIMM2

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Thanks for the review, Ben! I will share your product recommendations with the team.