---
title: Unigrams Reviews
meta_title: 'Unigrams Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Unigrams works for a business like yours.
aggregate_rating:
  rating_value: 4.0
  review_count: 1
  scale: '5'
date_modified: '2025-03-10'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Unigrams Reviews
**Vendor:** Kai Analytics International  
**Category:** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)  
**Average Rating:** 4.0/5.0  
**Total Reviews:** 1
## About Unigrams
Unigrams is a qualitative data analysis platform designed to help researchers and analysts quickly understand the demands of customers, the concerns of staff, and the culture of their organization.




## Unigrams Reviews
  ### 1. Faster and better engagement insights

**Rating:** 4.0/5.0 stars

**Reviewed by:** Kelsey W. | Director, Program Operations

**Reviewed Date:** September 08, 2022

**What do you like best about Unigrams?**

The support team was responsive and helped us when we had a short timeline that needed text analysis support. The automation was helpful and helped us get insightful, customized results for our leaders.

**What do you dislike about Unigrams?**

They're a new startup, but overall they have a great base product! I think there are a few additional descriptions that can be added to make it easier for the user to understand the results.

**What problems is Unigrams solving and how is that benefiting you?**

Text analysis primarily focused on employee engagement survey results. As our company continues to grow, manual research can be pretty time-consuming, and their platform expedited the process and provided deeper insights.



- [View Unigrams pricing details and edition comparison](https://www.g2.com/products/unigrams/reviews?filters%5Bnps_score%5D%5B%5D=4&section=pricing&secure%5Bexpires_at%5D=2026-08-13+13%3A01%3A35+-0500&secure%5Bsession_id%5D=10e274ca-b8d0-47cd-94ae-9f4ca95fcd4c&secure%5Btoken%5D=0e4323f16ab69950f884279489dfa3cefe7f705d46354185e68f14f63082beff&format=llm_user)

## Unigrams Features
**Feedback Management**
- Tagging
- Segmentation
- Custom Reports and Dashboards

**Feedback Analysis**
- Thematic Analysis
- Sentiment Analysis
- NPS/CSAT Scoring

**Feedback Sources**
- Online Reviews
- Surveys
- Social Media
- Customer Service Channels

**Generative AI**
- AI Text Generation
- AI Text Summarization

## Top Unigrams Alternatives
  - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - 4.4/5.0 (23,554 reviews)
  - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (4,072 reviews)
  - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) - 4.4/5.0 (2,025 reviews)