Hello, and thank you for the review and feedback. We agree that the platform needs to provide more notification options so you know the status of your submissions.

We have plans to improve this, and I have added this feedback to the list. If you have any additional feedback on this or any other part of the platform, email us at product@ziftsolutions.com.

Thank you for taking the time to write this review and share your feedback on ZiftONE. We strive to make every part of the platform as easy to use as possible but are always looking to improve the user experience. It would be great to gain more understanding of the areas your end users are having difficulty with so that we can incorporate the feedback into our product backlog in more detail.

You can send any and all feedback on the features of ZiftONE directly to our product team by emailing product@ziftsolutions.com.

Thank you,

Tim

Thank you for the review and the kind words about our team members. My name is Tim, and I am head of the product team here at Zift. I have captured this feedback to ensure it is included in our plans as we continually work to add new features and improve existing functionality across the platform.

You can email us any feedback or insights you have on the platform directly at product@ziftsolutions.com. This will create a ticket in the system we use for support and give you greater visibility and access to my team.

Thank You

Tim Porterfield

Thank you for the 5-star review! Can we do a celebration dance together!?

As you continue to use ZiftONE please feel free to share any and all feedback/ideas with me and my team by emailing product@ziftsolutions.com. This will generate a Product Insights ticket. We use this sort of feedback to help guide us on how we can continuously improve the platform.

Thank you, and we look forward to hearing back from you.

Thank you for your review! We are glad the product is working well for you. We do apologize that sometimes we have to redirect you back to your supplier. Our support team is available to assist you with any technical issues that arise with the platform. However, your supplier is your best point of contact for questions about your partner relationship or access to the platform.

If you are not sure who to contact, do not hesitate to reach out to support and we will get you pointed in the right direction.

Hello! I apologize that our support team did not respond to your issue as quickly as you needed. I would like to investigate further to determine what happened. Please reply to the case and ask for a manager to review - I would like to find out how we can do better next time!

Thank you for the review! We are happy that the onboarding and integration configuration process went smoothly. Regarding reaching out for technical support - once your implementation has been completed you can reach out to support for any help you may need. The support team is trained both for technical assistance and for how to get all requests to the right place if another team needs to assist you. Please don't hesitate to reach out to support as your first point of contact if you are not sure where to go for help.

Also, the Support Hub chat widget in ZiftONE Admin provides a single point of contact to reach out to Zift for help across many different teams. Give Zoe (our chat digital assistant) a try and reach out if you have any questions.

Thank you for the review and feedback. My team and I value hearing directly from our customers and their partners/users. We are always looking to improve the platform, and feedback is key in deciding what areas of the platform we should focus on moving forward.

If you have any additional feedback, you can email us directly at product@ziftsolutions.com, and it will go directly to our product team.