Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Constantly requires attention"
1/5
What do you like best about Unifyr?

I like its ability to link to social media accounts and schedule posts. Prompt customer support Review collected by and hosted on G2.com.

What do you dislike about Unifyr?

When you have multiple vendors use Zift, sift is unable to ascertain on first go which vendor site you are having issuses with. `the constant reauthentication is annoying. Review collected by and hosted on G2.com.

Response from Beth Matthews Murphy of Unifyr

Hello. I am sorry to hear that you are struggling with reauthentication. Has your issue since been resolved? If not, please reply to our support team or submit a new case and we would be happy to take a closer look. Reauthentication cadence is initiated by the social media platform, but we can help you find the account that is triggering the requests and provide some guidance.

Kyle M.
KM
Kyle M.
Small-Business (50 or fewer emp.)
"It's a robust marketing tool with good support"
5/5
What do you like best about Unifyr?

Once an email campaign is launched, it's very good at delivering thousands upon thousands of emails quickly. It also can schedule posts to LinkedIn and Twitter. The support team has been really good, too. Review collected by and hosted on G2.com.

What do you dislike about Unifyr?

I think there could be some UI improvements and quality of life updates Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Verified User in Computer Software
Enterprise (> 1000 emp.)
"Good option"
3.5/5
What do you like best about Unifyr?

The overall features are good when compared to the competition Review collected by and hosted on G2.com.

What do you dislike about Unifyr?

The useability could be a bit better in todays marketplace Review collected by and hosted on G2.com.

Response from Tim Porterfield of Unifyr

Thank you for taking the time to submit this review. My name is Tim, and I am on the product team here at Zift. I would like to better understand what you would like to see improved regarding the platform's usability. We are always looking to improve the platform's experience and would like the opportunity to incorporate your feedback into future work.

You can provide me and my team feedback via email (product@ziftsolutions.com) or the support portal.

Verified User in Computer Software
AC
Verified User in Computer Software
Mid-Market (51-1000 emp.)
"Excellent customer service"
5/5
What do you like best about Unifyr?

The customer service is amazing! Whenever I run into any issues or have questions I get the help I need. Their online education resources are also very useful. Review collected by and hosted on G2.com.

What do you dislike about Unifyr?

The platform is a bit clunky. It signs me out too often. It's a bit tricky to find where you need to go. There's a lot of options and features and it's hard to learn how to utilize all of them. I am a new user though, so we'll see how that changes over time. Review collected by and hosted on G2.com.

Response from Tim Porterfield of Unifyr

Hello,

My name is Tim, and I head up the product team here at Zift. Thank you for the feedback. I would like to better understand your experience with the platform. If possible, can you email me your feedback at product@ziftsolutions.com? My team uses that address to generate tickets for us to review and log the input into our product management platform. This gives us valuable information on our user's experience with the platform and helps guide us as we look to continually improve our features and the user experience.

MS
Medard S.
Small-Business (50 or fewer emp.)
"Canon support"
4.5/5
What do you like best about Unifyr?

Easy to use menu, fast answer. Customer Support was fast. Review collected by and hosted on G2.com.

What do you dislike about Unifyr?

The menu sometimes is confusing and is hard to find the correct icon. Review collected by and hosted on G2.com.

Response from Tim Porterfield of Unifyr

Thank you for the feedback. I would like to better understand the parts of the menu you find confusing. Can you email the details to me at product@ziftsolutions.com? My team and I will be able to log these details on our side so we can work to improve the platform.

Brandon X.
BX
Brandon X.
Small-Business (50 or fewer emp.)
"Effective and Supportive"
4/5
What do you like best about Unifyr?

When I had an issue (which turned out to be caused by the host, not Zift) their customer service was very responsive and looked into my issue immediately. They helped me through the whole process of finding the cause of the issue. Review collected by and hosted on G2.com.

What do you dislike about Unifyr?

I have yet to discover anything to actively dislike about Zift. The only issue I've had so far has been links not working properly, but Zift's customer support helped me discover that the cause of the issues was the content uploaded, not Zift's links shortening. Review collected by and hosted on G2.com.

LK
Liz K.
Enterprise (> 1000 emp.)
"PRM review"
3/5
What do you like best about Unifyr?

Integrations and Targeting capabilities are advanced and I appreciate that they are coming up with better ways to track engagement through Google Analytics on the custom pages. I do also like the capability around customizing pages. Review collected by and hosted on G2.com.

What do you dislike about Unifyr?

There are a lot of opportunities to improve on which kind of stems from the customer support process. It hasn't been very efficient and easy for us to get problems solved. It takes longer than it should. Also there are a lot of technology limitations with giving access to internal folks of their specific partner's views. There isn't a lot of ways to truly engage with partners through notifications on specific PRM activity. Review collected by and hosted on G2.com.

Natalia G.
NG
Natalia G.
Small-Business (50 or fewer emp.)
"ZiftOne has been pivotal in our channel programs growth"
4.5/5
What do you like best about Unifyr?

The people that work at ZiftOne are highly experienced in channels. It was clear that integrating any PRM into our CRM wasn't going to be an easy task, but ZiftOne has gone above and beyond to support our business and adapt to the frequent changes in it. They have a lot of useful documentation to be self-sufficient and frequently release new features. Lastly, they always support our email requests and have also been highly responsive and efficient in attending to our requests to customize certain things. Review collected by and hosted on G2.com.

What do you dislike about Unifyr?

There are minimal things, but they have some restrictions in their fields, like dependent fields, that make integrating with some of our CRM fields challenging. Also, I wish they integrated with SFDC CPQ. I was also hoping their default translation tool would be better, as our team in Asia agrees some of the wording is not optimal. Lastly, I wish they had better tools to support the two-tier business. Review collected by and hosted on G2.com.

DG
Devon G.
Channel Campaign Specialist
Enterprise (> 1000 emp.)
"Amazing Demand Gen Partner Platform"
3.5/5
What do you like best about Unifyr?

Zift Solutions provides a simple way to create and publish campaigns to our partner base. With Zift, we can build campaigns with packaged emails, social posts, microsites, and customizable collateral. We can also support agency offerings to help our partners nurture leads and drive pipe with outside vendors. Partners can also track lead details directly in the platform, making Zift an all-encompassing marketing and sales tool.

Zift provides a simple and easy-to-use marketing experience for our partners. Not to mention, it's easy for us to build fresh content in ZiftONE for our partners to activate.

I haven't seen another partner marketing platform that can accomplish what Zift does from a demand gen standpoint. ZiftONE does a lot and continues to deliver new features to better equip our partners to market with us. Review collected by and hosted on G2.com.

What do you dislike about Unifyr?

We have encountered several support issues with the Zift platform. In recent months though, we have seen these platform snags decrease. The support process can be improved to streamline platform issues to the correct Zift team so we can solve problems faster. Managing support tickets can take a subsequent amount of time from our company resources.

The Zift team is very positive, and we enjoy working toward resolutions when issues arise. Review collected by and hosted on G2.com.

Response from Demar Amacker of Unifyr

Thanks Devon! We love having you as a customer!

Catharina K.
CK
Catharina K.
Marketing Executive
Small-Business (50 or fewer emp.)
"Quick replies and updates, steady ticket progression!"
4/5
What do you like best about Unifyr?

Replies and updates are reasonably quick and there's a sense of progression with the case/request. Review collected by and hosted on G2.com.

What do you dislike about Unifyr?

I've provided screenshots/attachments in my replies but sometimes the ticket handler still asks me for it, making me wonder if they thoroughly read/saw my reply. Review collected by and hosted on G2.com.