Unified DNS
Most MSPs manage DNS across four, five, sometimes six different provider portals. Every client you onboard adds another login, another interface, another place where something can go wrong or a client domain expires over the weekend. Unified DNS puts all of it in one place. Unified DNS is a multi-tenant DNS management platform built specifically for MSPs. Connect your Cloudflare, Azure DNS, Namecheap, Porkbun, NameSilo, OpenSRS, and Synergy Wholesale accounts, then manage every zone across every client from a single dashboard. No migrations required. Your clients' DNS stays where it is. What it does: Multi-Provider Management — Read and write DNS records across 7 providers from one interface. A Monitoring Only adapter provides read-only visibility for domains at unsupported registrars via public DNS lookups. Email Security — Dedicated DMARC and SPF management with cross-zone policy deployment and compliance dashboards. DNS Security Assessments cover SPF, DMARC, DKIM, MX validation, DNSSEC, CAA records, and TTL analysis across your entire client base. Automated Backups — Configurable backup schedules in BIND zone file format, with Azure Blob Storage and SharePoint as destinations. Availability validated automatically every 4 hours. Domain Monitoring — Alerts for expiration (at 0, 1, 7, 14, 30, and 60 days), auto-renew status changes, transfer lock changes, WHOIS privacy changes, and registrar changes. PSA Integrations — AutoTask, HaloPSA, Syncro, and SuperOps with bi-directional client sync, ticket creation from alerts, and customizable ticket templates. Documentation Sync — Hudu integration with Magic Dash support, automated DNS zone and domain registration asset creation, and stale mapping cleanup. SuperOps IT documentation sync also supported. Reporting — Six report types (Domain Expiration, Backup Status, Sync Status, Zone Health, DNSSEC Config, Zone Inventory) with PDF, CSV, and Excel export. Scheduled delivery and white-label PDF exports with your organization's branding. Audit Logs — Every DNS change, user action, and system event logged with user attribution, timestamps, IP tracking, and before/after snapshots. Configurable retention from 30 to 730 days. Cloudflare Advanced Features — Firewall rules with expression builder UI, firewall rule templates, zone settings templates, page rules, zone holds, DNSSEC management, and SSL/TLS configuration. Multi-Tenancy and Access Control — Complete client isolation, per-organization secret vaults, role-based access (Owner, Admin, Technician, Billing), and full client lifecycle management. Enterprise Security — TOTP MFA with backup codes, Microsoft Entra ID SSO, login activity tracking, and security alerts.
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