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Unified Dialer

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Unified Dialer is cloud-based call center software for high-volume enterprise operations. It combines predictive dialing with automated compliance to reduce telecom management overhead, filtering non-productive calls to minimize agent idle time. The platform unifies voice, WhatsApp, and email into a single inbox for streamlined communication. Compliance features include real-time lead list scrubbing against the National Customer Preference Register and automated DLT synchronization for regulatory adherence. It supports cloud, private VPC, and on-premise deployments while integrating with existing telecom infrastructure. SIP failover ensures redundancy. Native connectors enable CRM integration with platforms like Salesforce and Zoho, while REST API support allows custom database connections. Agents use a browser-based WebRTC interface, eliminating software installation. Dashboards provide insights into agent performance and campaign metrics for oversight.

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