--- title: Unified Communications Applications Reviews meta_title: 'Unified Communications Applications Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Unified Communications Applications works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 7 scale: '5' date_modified: '2026-06-19' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Unified Communications Applications Reviews **Vendor:** Mitel Networks **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.3/5.0 **Total Reviews:** 7 ## About Unified Communications Applications At its best, unified communications (also called “UC”) is just what it says – it enables better collaboration by unifying formerly separate modes of communication into a single, combined user experience. Email, text, and voice messaging work seamlessly with live voice, audio and video conferencing, and Web collaboration, in one interface, with “presence” notification to indicate your availability to participate. ## Unified Communications Applications Reviews ### 1. Made our communication strategy stronger **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2024 **What do you like best about Unified Communications Applications?** It has a unified experience of all modern day digital communication channels making it easier for us to reach out to our customer at their convenient touch point making customer delight **What do you dislike about Unified Communications Applications?** Limited APIs for platform connectors making it little difficult to explore different communication APIs **What problems is Unified Communications Applications solving and how is that benefiting you?** Saving cost of telecom channels, improving quality of conversation ### 2. Unified Communications Applications are a must for any business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Unified Communications Applications?** Unified Communications Applications combine, voice, conferencing, file sharing, screen sharing, hosting business meetings in an easy, coherent and user friendly way. These applications must be present in any IT department portfolio. Maintaining UCA requires 1-2 full time employees and they need to be certified, trained and professional. **What do you dislike about Unified Communications Applications?** There are no downsides in using Unified Communications Applications. It's a must for any business. **What problems is Unified Communications Applications solving and how is that benefiting you?** Centralize VoIp systems across the enterprise and provide central access for all voice/video/conferencing needs. ### 3. UCaas-Changing the nature of remote work **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2021 **What do you like best about Unified Communications Applications?** As our users are increasingly clamoring to work anywhere and everywhere, its becoming increasingly important to offer that level of flexibility. UCaas providers like Microsoft Teams, 8x8, DIalpad and Ring Central. These providers offer the user the ability to take their extension with them in the form of a software based phone, mobile app, or even browser based telephony. Additionally, UCaas includes features such as Video Conferencing and Chat services. **What do you dislike about Unified Communications Applications?** Price, Price and did I mention Price? UCaas can be expensive. With anything in technology that is aaS you can bank it being expensive. That price point reduces based on your purchased quantity. **What problems is Unified Communications Applications solving and how is that benefiting you?** We are solving the WFH and Hybrid work scenarios. Consolidating multiple services under a single vendor also brings with it a reduction in support tickets along with cost reductions from the consolidation. ### 4. Unified Communications helps out with call center tasks a lot. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2017 **What do you like best about Unified Communications Applications?** I like how it shows previous info from whatever number is calling. **What do you dislike about Unified Communications Applications?** It logs me out sometimes randomly. rarely tho **What problems is Unified Communications Applications solving and how is that benefiting you?** Time logging . Showing when every employee was online and all the data from their calls. ### 5. A good UC application, but mobile support needs some improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2016 **What do you like best about Unified Communications Applications?** Openscape software integrate users using voip (SIP based and hi-path), mobile users, desktop application and teleconferencing end points, seamless. This reduced costs and time organization. **What do you dislike about Unified Communications Applications?** The mobile application is ugly, have a poor user interface, with no integration with android/IOS UI design. Usage is not friendly and application hangs everytime, resulting in missed calls and lost meetings. The integration with the integrated dialer does not exist, and a user cannot select where to place a call (mobile or app). If the user enable dialer, calls through mobile is not possible anymore. **Recommendations to others considering Unified Communications Applications:** If you need to integrate users from different platforms, this software is right to you. But if you need excellent mobile support, please wait some time for a improvement. **What problems is Unified Communications Applications solving and how is that benefiting you?** Our business have a requirement to integrate voip , video conferencing and mobile users. With openscape we can join a meeting using a mobile phone, desk phone or video conferencing end point seamless, reducing costs and improving meeting rooms usage. ### 6. We use Unify Web Collaboration **Rating:** 4.0/5.0 stars **Reviewed by:** Gordon M. | CEO and Chief Creative Officer, Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2014 **What do you like best about Unified Communications Applications?** The quality of the voice is great compared to most of the other systems we have used such as WebEx or Citrix. WE also have found sign-on to be relatively painless and screen sharing easy. **What do you dislike about Unified Communications Applications?** Really, the only downside are the issues that all IP collaboration systems seem to have, which are patches of latency that seem to depend on bandwidth. **Recommendations to others considering Unified Communications Applications:** We have a different VOIP system. I would recommend that someone buy the whole package from Unify as I think we miss out on some of the benefits of integration. **What problems is Unified Communications Applications solving and how is that benefiting you?** Most of our clients are dispersed geographically, so OpenScape Web Collaboration becomes a critical tool to take distance out of the equation when we really need to work as a group. ### 7. UNIFY Web Conferencing is solid. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 04, 2014 **What do you like best about Unified Communications Applications?** It can be integrated into your unified communications environment. As such it is best used as an extension to UNIFY UC. One click you can start a conference. No heavy bloated desktop software required. It's everything you need in a single click. **What do you dislike about Unified Communications Applications?** The video could be higher quality - but it may have been improved in the last few quarters. **Recommendations to others considering Unified Communications Applications:** Don't fall for the marketing hype of Cisco and Avaya. If you want quality UC products, including web collaboration, go with UNIFY. **What problems is Unified Communications Applications solving and how is that benefiting you?** Attaining seamless collaboration in a Global work environment. ## Unified Communications Applications Discussions - [What is included in unified communications?](https://www.g2.com/discussions/unified-communications-what-is-included-in-unified-communications) - [What are the benefits of unified communications?](https://www.g2.com/discussions/unified-communications-what-are-the-benefits-of-unified-communications) - [What are the benefits of unified communications?](https://www.g2.com/discussions/what-are-the-benefits-of-unified-communications) - [What are the key features of UCaaS in the cloud?](https://www.g2.com/discussions/unified-communications-what-are-the-key-features-of-ucaas-in-the-cloud) - [What are the key features of UCaaS in the cloud?](https://www.g2.com/discussions/what-are-the-key-features-of-ucaas-in-the-cloud) - [View Unified Communications Applications pricing details and edition comparison](https://www.g2.com/products/unified-communications-applications/reviews?section=pricing&secure%5Bexpires_at%5D=2026-07-17+19%3A49%3A32+-0500&secure%5Bsession_id%5D=8bb565ed-68b9-4267-bf7b-46f875438fe6&secure%5Btoken%5D=8eedee91a894648170db1dd9534eff80da7448b128a32868e8190a9b62b57127&format=llm_user) ## Unified Communications Applications Features **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top Unified Communications Applications Alternatives - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,390 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (431 reviews) - [Webex Calling](https://www.g2.com/products/webex-calling/reviews) - 4.5/5.0 (615 reviews)