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Unified Communications

OpenScape Contact Center Alternatives & Competitors

(4)3.8 out of 5

Looking for alternatives to Unified Communications? Tons of people want VoIP Providers to help with browser extension, individual download, and software pairing. What's difficult is finding out whether or not the provider you choose is right for you. We have compiled a list of VoIP Providers that reviewers voted best overall compared to Unified Communications. Based on reviewer data you can see how Unified Communications stacks up to the competition, check reviews from current & previous users, and find the best fit for your business. GoToConnect (formerly Jive), CallRail, Dialpad Talk, and GlobalMeet Collaboration are the most popular alternatives and competitors to Unified Communications.

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Top Alternatives to Unified Communications

  • GoToConnect (formerly Jive)
  • CallRail
  • Dialpad Talk
  • GlobalMeet Collaboration
  • Aircall

Top 20 Alternatives & Competitors to Unified Communications

Browse options below. Based on reviewer data you can see how Unified Communications stacks up to the competition, check reviews from current & previous users in industries like Computer Software, Consumer Services, and Higher Education, and find the best product for your business.
    #1
  1. GoToConnect (formerly Jive)

    (644)4.5 out of 5
    Optimized for quick response
  2. GoToConnect (formerly Jive) provides enterprise-grade Hosted VoIP and Unified Communications to businesses and institutions.

    Categories in common with OpenScape Contact Center:
    TD
    How we can seamlessly switch from desk phones to soft phones, the flexibility and customization you are able to perform with the dial plans.
    #2
  3. CallRail

    (695)4.6 out of 5
    Optimized for quick response
  4. CallRail is a phone call tracking and analytics platform that helps businesses understand which marketing campaigns are delivering valuable phone call conversions.

    Categories in common with OpenScape Contact Center:
    Jonell F.
    JF
    I really appreciate that the way in which CallRail is used, is very simple, few clicks and with easy steps you can manage your immediate communications, always providing the best service to your...Read more
    18%   of software applications aren't well liked by teams using them.
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    #3
  5. Dialpad Talk

    (669)4.3 out of 5
    Optimized for quick response
  6. The business phone system with the simplest, most elegant interface you've ever experienced.

    Categories in common with OpenScape Contact Center:
    AP
    Super helpful for a small business to have all communications linked. Support team is great! Call sound is smooth.
    #4
  7. GlobalMeet Collaboration

    (505)4.2 out of 5
    Optimized for quick response
  8. GlobalMeet’s user-friendly conferencing platform lets you meet on PGi’s best-in-class global audio network. GlobalMeet is an easier and better way to share presentations and collaborate with large groups online.

    Categories in common with OpenScape Contact Center:
    AM
    It is an intuitive software that is based on unified functions, both in video conferencing relationships and for the sales of an entire organization that can be performed through this system, which...Read more
    #5
  9. Aircall

    (375)4.3 out of 5
  10. Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.

    Categories in common with OpenScape Contact Center:
    Vladimir D.
    VD
    Very user friendly and easy to use and setup and integrate with other software, web apps and services when building and testing a UC - Unified Communications Contact Center or OmniChannel. I have...Read more
    #6
  11. 3CX

    (352)4.4 out of 5
  12. 3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution.

    Categories in common with OpenScape Contact Center:
    CI
    Platform independent system, can be fit into all scale of businesses, It has a very light OS, Flexible with other products and of course its user friendly
    #7
  13. RingCentral Office

    (302)3.8 out of 5
    Optimized for quick response
  14. RingCentral is a cloud-based business phone system

    Categories in common with OpenScape Contact Center:
    MD
    I like that I am not tied to my desk to get phone calls. I have used other VOIP solutions and their mobile app has far more features than any of the ones I have used. The only reason I use my desk...Read more
    #8
  15. Vonage Business Communications

    (296)4.3 out of 5
    Optimized for quick response
  16. Vonage Business is redefining business communications. True to our roots as a technology disruptor, we've embraced technology to transform how companies communicate to create better business outcomes. Our unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. This powerful combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice.

    Categories in common with OpenScape Contact Center:
    AI
    Easy to use Softphone, Seamless transition and great project management
    #9
  17. X Series (Formerly Virtual Office)

    (282)4.0 out of 5
  18. X Series offers plans which you can mix and match to address your diverse needs in the most cost-efficient manner.

    Categories in common with OpenScape Contact Center:
    WT
    The unified communications platform attracts my attention, because it contains various forms of emission, since it maintains all its operational functionalities to guarantee a fairly fluid...Read more
    #10
  19. Nextiva

    (275)4.4 out of 5
    Optimized for quick response
  20. The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.

    Categories in common with OpenScape Contact Center:
    UE
    My role in Admissions is to do a lot of outreach and having systems in place like Nextiva allows me to manage my future enrollments in an efficient manner.
    #11
  21. CloudTalk

    (261)4.3 out of 5
    Optimized for quick response
  22. CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag & drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.

    Categories in common with OpenScape Contact Center:
    CH
    Convenience! Very easy to use and finding more and more helpful gadgets within the app.
    #12
  23. Switchvox

    (243)4.2 out of 5
  24. VOIP phone systems

    Categories in common with OpenScape Contact Center:
    DS
    Switchvox was easy to deploy in our existing VMware environment. Digium phone provision easily and third party equipment interfaces nicely without an extreme amount of effort. System offers great...Read more
    #13
  25. MiCloud Connect

    (207)3.8 out of 5
    Optimized for quick response
  26. Mitel's solutions portfolio supports the free flow of communication, regardless of location, infrastructure, mode or device.

    Categories in common with OpenScape Contact Center:
    AS
    We don't have to "worry" about our service any longer. It works as described and is reliable.
    #14
  27. Intermedia Unite

    (202)4.4 out of 5
    Optimized for quick response
  28. Intermedia Unite is an award-winning, highly reliable, cloud-based phone system that helps small businesses lower costs, simplify management and increase employee productivity.

    Categories in common with OpenScape Contact Center:
    JW
    Intermedia Unite makes the role of communication globally a simple thing, and hence, everyone is reached with the required information. Also, Intermedia Unitebrings unity to all persons, and...Read more
    #15
  29. JustCall

    (195)4.1 out of 5
  30. JustCall is a VoIP business phone system for Sales and Marketing teams around the world.

    Categories in common with OpenScape Contact Center:
    Caleb S.
    CS
    the online software integration into a CRM makes it very stream lined and efficient
    #16
  31. Kixie PowerCall

    (172)4.6 out of 5
  32. Kixie is an open telephone service with deep integrations into CRM, ERP, Marketing Automation Software, and more.

    Categories in common with OpenScape Contact Center:
    Matt B.
    MB
    Excellent customer service and support! The Kixie softphone solution works great and is easy to use.
    #17
  33. OpenPhone

    (162)4.9 out of 5
  34. OpenPhone is the new phone for business. It comes with powerful calling, messaging, and a lightweight CRM. Works great for individuals and teams. It allows you to share a phone number with teammates, like an inbox. Available in the browser, iOS, and Android.

    Categories in common with OpenScape Contact Center:
    Admin A.
    AA
    Clean interface, Clear calls, Strategic design and workflow.
    #18
  35. Grasshopper

    (118)4.1 out of 5
  36. Turn the World Into Your Office. Grasshopper lets you run your business using your cell phones.

    Categories in common with OpenScape Contact Center:
    David Z.
    DZ
    It's very easy to set up and use the system. Managing extensions and enabling features is straightforward. Users seem to be able to handle customizing their extensions, also.
    #19
  37. Fuze

    (112)3.5 out of 5
    Optimized for quick response
  38. Fuze is a global, cloud-based unified communications platform that empowers productivity and delivers insights across the enterprise by enabling simplified business voice communications, flexible video conferencing, and always-on collaboration. Formerly ThinkingPhones, Fuze allows the modern, mobile workforce to seamlessly communicate anytime, anywhere, across any device.

    Categories in common with OpenScape Contact Center:
    UR
    It is a nice way to consolidate communications in the office to one service
    #20
  39. Cisco Webex Calling

    (107)4.2 out of 5
    Optimized for quick response
  40. Webex Calling includes rich enterprise grade calling functionality, integrated with Webex Teams for messaging, and state of the art phones, headsets, video end points all leading to a seamless experience from the desk to mobile. With optional Webex Meetings and Cloud Contact Center, Cisco offers a full collaboration suite running on a scalable, geo-redundant and secure global platform.

    Categories in common with OpenScape Contact Center:
    AH
    I like how cisco phones are work horses. they rarely break down and call quality is great. I really like how we are able to remotely control and manage all aspects of the phones.