OpenScape Contact Center Alternatives & Competitors
Looking for alternatives to Unified Communications? Tons of people want VoIP providers to help with instant messaging, phone calls, and conference calls. What's difficult is finding out whether or not the provider you choose is right for you. We have compiled a list of VoIP providers that reviewers voted best overall compared to Unified Communications. Based on reviewer data you can see how Unified Communications stacks up to the competition, check reviews from current & previous users, and find the best fit for your business.
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Market Segment
Top 20 Alternatives & Competitors to Unified Communications
Jive
(511)4.5 out of 5Optimized for quick responseJive Communications provides enterprise-grade Hosted VoIP and Unified Communications to businesses and institutions.RingCentral Office
(250)3.8 out of 5Optimized for quick responseRingCentral is a cloud-based business phone systemSwitchvox
(241)4.2 out of 5Optimized for quick responseVOIP phone systemsDialpad
(176)3.9 out of 5Optimized for quick responseThe business phone system with the simplest, most elegant interface you've ever experienced.Vonage Business
(180)4.3 out of 5Optimized for quick responseVonage Business is redefining business communications. True to our roots as a technology disruptor, we've embraced technology to transform how companies communicate to create better business outcomes. Our unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. This powerful combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice.Intermedia Unite
(177)4.4 out of 5Optimized for quick responseIntermedia Unite is an award-winning, highly reliable, cloud-based phone system that helps small businesses lower costs, simplify management and increase employee productivity.8x8 Virtual Office
(130)3.8 out of 5Optimized for quick response8x8 delivers the latest in reliable cloud based technology for all of your business phone service needs.Grasshopper
(96)4.3 out of 5Turn the World Into Your Office. Grasshopper lets you run your business using your cell phones.MiCloud Connect
(104)3.9 out of 5Optimized for quick responseMitel's solutions portfolio supports the free flow of communication, regardless of location, infrastructure, mode or device.Cisco Unified Communications Manager (CallManager)
(75)4.4 out of 5With Cisco Voice and Unified Communications, you can unify all your voice, video, data, and mobile applications for interactive collaboration.MiVoice Connect
(55)4.2 out of 5Nextiva
(57)4.6 out of 5Optimized for quick responseThe Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere.Loop Communications
(47)4.8 out of 5Loop Communications provides hosted business phone systems and service.Cisco Webex Calling
(51)4.1 out of 5Optimized for quick responseWebex Calling includes rich enterprise grade calling functionality, integrated with Webex Teams for messaging, and state of the art phones, headsets, video end points all leading to a seamless experience from the desk to mobile. With optional Webex Meetings and Cloud Contact Center, Cisco offers a full collaboration suite running on a scalable, geo-redundant and secure global platform.Avaya IP Office
(28)4.1 out of 5Avaya IP Office is a VoIP solution.Voice Carrier Connect
(27)4.1 out of 5Voice Carrier Connect provides a more powerful way for businesses to connect, at a much lower cost.MiVoice Business
(24)4.1 out of 5The MiVoice Business phone system is designed to meet the needs of businesses from 5 to 65,000 users, whether they have a single site or multi-site networks that span the globe.Asterisk
(20)4.6 out of 5Asterisk is an open source framework for developing state-of-the-art communications applications.Comcast VoIP
(16)4.3 out of 5Business VoIP services operate over a high-speed Internet connection delivered on our privately owned and operated network.Zoiper
(16)4.4 out of 5Zoiper is a trusted source in supporting the businesses of Service Providers, call centers, VoIP integrators, mobile operators, and many businesses requiring immediate VoIP capabilities and compatibility implementation through service-independent softphone applications.
#1
"Customer Support professional and very helpful: Customer support is very knowledgable and knew exactly what my needs were and helped address them quickly. I presented other questions and had other questions and the support person was able to address it quickly without any help from 3rd tier support. Other providers usually have to refer questions to 2nd or 3rd tier team support. With Jive it's always the 1 tier support that has consistently helped me. The support team is also able to provide suggestions on optimizing the dial plan which is very helpful. We had several issues with implementation and we could not get the phones to work properly. Jive made several suggestions and even updated the dial plan for me. The support person also stayed on the line to make sure it was implemented correctly. The support staff did not disconnect until it was working.
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See all Jive reviews
#2
"Ringcentral - Application with all the necessary VOIP tools.: Ringcentral is a very complete tool for all types of VOIP needs, it has many available features associated with this task, in addition, it is very easy to install and configure, a couple of clicks, accept and already installed and running, the administration of this tool from its configuration panel, it also becomes quite simple, another tool that I can not miss from ringcentral is its voice to text converter, this has saved me many times in some support cases, since some clients are very difficult to understand Some words when they speak, and with this characteristic, I can understand exactly what they say, I love that."
See all RingCentral Office reviews
#3
"Great product for the money overall - could use some minor improvements: The graphic user interface for Switchvox is simple and very easy to use. The pricing for the product for the features you get from it are virtually unmatchable. The number of advanced features available at no additional cost also constantly add value to an already great product."
See all Switchvox reviews
#4
"Dialpad keeps our phone line quiet and call transferring is a breeze!: The most useful feature for us is the dial tone menu, which allowed us to pre-record messages based on which option a client chooses when they call in. If they choose an option which does connect them to our office, the call comes in on all team member's computers so that anyone can answer. Transferring calls from one team member to another is super simple, as we do this often between our office and remote workers within just a few seconds. "
See all Dialpad reviews
#5
"Solid Telephone Conferencing Software: I like that Vonage has a relatively clean interface, is easy to use, and is relatively user intuitive. I love the sleek, clean white background with the simple fonts and the easy to understand settings and instructions. I also love that the different tabs are easily visible to the left side of it, so it is never hard to figure out what it is you need to do or where you are going. It also has multiple platforms available - an app, software to install on your computer, as well as a web application available for it. I am impressed. "
See all Vonage Business reviews
#6
"Game Changing Business Platform: Anymeeting allows my company to professionally engage so many people all at once that are co-located all over the country. This is critical to our business structure and has contributed to some aggressive growth over the years. Without a platform like AnyMeeting, you have to ask yourself, "how else are you going to professionally present your product or service to large groups at a time?" That is critical in advancing your growth objectives. In addition to the basic function of AnyMeeting, you can also stream video of yourself while presenting to add a more personal and humanistic effect to your webinar. This allows organizations to keep audiences engaged and establish a better connection, and become more likely to achieve a specific call to action."
See all Intermedia Unite reviews
#7
"Average Platform for Office Phone Usage: I like the convenience of knowing at a glance who is on a call (via the Virtual Office desktop). My favorite feature is probably receiving my voicemails through my email software. I get my email to my mobile phone, so I like being able to listen to the messages and respond to my clients as the calls come in, rather than having to call in to a voicemail system remotely to get my messages."
See all 8x8 Virtual Office reviews
#8
"Grasshopper is the perfect phone service for startups and on-the-go businesses: There are so many things that I love about Grasshopper. Obviously, having a business phone number that forwards directly to my cell phone is fantastic. No matter where I am I can receive business calls. Setting up an automated directory is great so that callers can immediately choose the right option and be sent to the correct person. There's also the option of setting up extensions for users and each extension can be assigned to be sent to a different person's cell phone. So if you have multiple people working from different locations, as far as the caller is concerned they are all immediately accessible through your phone portal as if you were all in one location. Calls can also be transferred from one extension to another just like in a traditional phone system. By far, one of my favorite features is the option to receive faxes to the same business number. Even though fax is being used less these days it is still used quite a bit and being able to receive faxes and having them immediately emailed to me is great. "
See all Grasshopper reviews
#9
"Mitel Conect: I love how easy it is to use! Mitel Connect is easy to set up and ongoing maintenance "
See all MiCloud Connect reviews
#10
"Robust, Stable, Voice Magic!: Cisco Unified Communications offers in my opinion the most professional, scalable and proficient telecommunications exchange with great administrative and user interfaces for any small to enterprise sized organizations. "
#11
"Can be a great service!: I love that it is so easy to contact anyone in my office and also to set up call forwarding. I'm almost never at my desk and I love that it forwards to my cell AND that it shows the phone number that is calling and not my desk phone's number. That's extremely helpful."
See all MiVoice Connect reviews
#12
"Great customer service and tech support: I am still new to cloud FAX so I cannot speak for the product itself (yet; although I can already say I like the dashboard quite a lot), but I can definitely speak for the great support that I got.
Santiago answered my IM quickly and Alex P. was great and helped me setting up the account in no time."
See all Nextiva reviews
#13
"By Far, the best customer support I have experienced!: I started with my company in the middle of our VOIP upgrade and with the help of everyone at Loop, I was able to pick up the pieces from my predecessor and complete the install without any major hitches. Every time I needed something, whether it was a new extension or a change to the call tree on Sunday, Loop was there to handle everything quickly, efficiently and most of, professionally."
See all Loop Communications reviews
#14
"calls in corporate made easy: uninterrupted calling, no network issues as in mobile phones. Has display of the person assigned to them, which makes easier to know the caller in the office. Voip is connected to LAN so with correct setup you can directly call from the calling applications such as skype for business. Easy team calling."
See all Cisco Webex Calling reviews
#15
"I cannot be efficient without great communication tools: This software is so very versatile. There are so many great features but some do standout above the rest. Live call recording, Name to number records and the auto attendant. "
See all Avaya IP Office reviews
#16
"Voice Carrier: Ease of use and variety of features. We manage a couple different businesses in our office and can easily route route incoming calls to individual extensions and very easily transfer calls in house between any phone or to someone's cell if they are away from the office."
See all Voice Carrier Connect reviews
#17
"Has worked well for us with minimal issues.: The best thing so far about Mitel is the solid connection. The last system we used had a lot of issues with audio quality and mis-routing. We have not had these issues at all with Mitel. "
See all MiVoice Business reviews
#18
"FREE SOFTWARE CENTRAL: You can make the modifications that you prefer, the central allows you to synchronize with any central station through a trunk, you can additionally host as many digital links as you want, at the same time you can configure analog lines, because the xorcom box can"
See all Asterisk reviews
#19
"Somewhat Dependable VoIP Service: I like the option of having more traditional landline service as well as a cell phone. VoIP from Comcast, although not a traditional landline, gives one the feeling of having one. Purchased as a bundle, with other Comcast services, the cost comes out to approximately $19 monthly per line, for the VoIP service. "
See all Comcast VoIP reviews
#20
"zoiper my software for international calls and instant messaging. : what I like most about zoiper is that I can have it installed on any software platform, since it is compatible with windows, linux, ios, android, etc., which makes the communication is first hand and in any place, the program is very complete since it offers communication in audio, video, fax and instant messaging, all in a single program, which makes it a powerful communication option, once in operation the resource management is great even with call video, since it consumes few system resources, and does not receive any kind of surprise crashes or blockages, and for voIP calls it is compatible with most VoIP and pbx service providers, and has the main advantage that calls between users who use zoiper are completely free. "
See all Zoiper reviews
