
Canadian based i guess is good, but honestly the software isn't great and the service is evenw worse. Review collected by and hosted on G2.com.
I had been using a monthly plan for over 2 years, and randomly my acount was switched to an annual plan, without my knowledge.
Once i noticed, I asked for a refund. The customer service told me there is absolutely 0 refunds and insisted that the change was made by me. This change happened before I even start work, so it is very unlikely that it was me, considering I have no memory of it.
Also, we were auto billed at 7:53am for the monthly fee, and 4 minutes later is apparently when the plan was upgraded to athe annual plan. Agai, i didnt do this. And what are the odds that i was billed, logged in right away and switched it to annual?
They are offering no support in this and will not offer a refund.
Even if I had made the switch, which I didnt, why wouldn't the company refund? All software companies would offer a refund, this is exceptionally poor policy and customer service.
Don't ever use unbounce, the product is not that good, leadpages and other software is much better - plus they all have good policies.
I''d suggest that this company is probably struggling and trying to hold on to any sort of revenue they can - otherwise why would they behave like this?
This left an incredibly sour taste in my mouth and I would never recommend this company to anyone.
Their values are terrible - and they value immediate revenue over customer lifetime value, which says to me they are running out of money.
Stay away - we will be chargebacking this transaction and listing it as fraud. Review collected by and hosted on G2.com.