The co-browsing feature is particularly impressive. allowing agents to guide customer through complex forms or processes in real time Review collected by and hosted on G2.com.

advance function may require additional training Review collected by and hosted on G2.com.

It provides great assistance related to finance. Review collected by and hosted on G2.com.

Nothing in specific but widgets could be better. Review collected by and hosted on G2.com.

It provides great assistance related to finance. Review collected by and hosted on G2.com.

I don't get to use it more often lately! Review collected by and hosted on G2.com.

Unblu excels in easy setup and integration. The responsive customer support and regular updates keep it efficient and effective. It’s a great tool for enhancing customer interactions. Review collected by and hosted on G2.com.

Unblu's interface can be a bit cluttered, and integration with existing systems could be smoother. Review collected by and hosted on G2.com.

The best experience regarding the financial services and the ui and ux experience is simply amazing and user friendly Review collected by and hosted on G2.com.

The platform lags sometimes that can be improved that makes the experience a bit slow Review collected by and hosted on G2.com.

I've used Unblu for a while and it is time of to recognize it is a great software, but still needs adjustments to be perfect. I like the screen size so I can clearly see what the client is saying and what I'm typing, it is great that we can send files through the chat and the integration with Salesforce worked fine. It is also very easy to find the main actions, such as initiating a voice call and co-browse session. Review collected by and hosted on G2.com.

They could be better on notifications. There were times that I only got a notification of an incoming chat after the client has been on a 20 minute wait, which doesn't make a lot of sense. Additionally, co-browsing was not the best, since the quality of the screen sharing was not so good, depending on the page the customer was on, we could not see the website on the same layout, bringing difficulties to understand what they were doing, so I had to jump to Zoom to see everything they were doing in detail. Review collected by and hosted on G2.com.

Like many young companies, Unblu is good at partnering with their customers (including us) to develop their product and its integrations. Their implementation team was responsive and communicative. Review collected by and hosted on G2.com.

It's an immature product and we had to work closely with them to build out its integrations with our other systems. Like any other true cobrowse it's technically complex to implement. Having good integrations with CRM or other engagement systems would be a big plus. Review collected by and hosted on G2.com.

To improve the sales digitally with the finance team to increase the sales. To increase the value of the business in digitized platform whereas the more powerful for sales. Review collected by and hosted on G2.com.

The value of the sales can be viewed and exported by using various field cannot the exported and viewed it is very bad experience for the users and admins. If it is verified Review collected by and hosted on G2.com.