I love that the translation of incoming and outgoing messages is handled so quickly Review collected by and hosted on G2.com.

You are not able to send a new outgoing message that is translated to a recipient . This would be a nice app upgrade to consider in the future Review collected by and hosted on G2.com.

As an administrator of Unbabel at Wise, I find the Unbabel portal most helpful. The ability to view usage and quality statistics, add users for access, and flag any potential incorrect translations all in one hub makes my job much more manageable and convenient. I have grown to really like the UBB portal :) Review collected by and hosted on G2.com.

It is difficult for me to pinpoint something I dislike, but I can identify something that I feel may be a missing feature I have seen in competitors: attachment translation. This feature may be handy for our CS agents working on foreign language cases. Review collected by and hosted on G2.com.

Unbabel provides servicing efficiency & flexibility, cost saving, and scalability for languages that are difficult to staff/source for. The output quality is very high and customized to replicate the company's communication style. The implementation and account management team is highly-skilled and agile, going above and beyond to help the client succeed. Review collected by and hosted on G2.com.

It is essential to integrate the tool with CRM to take advantage of all benefits and make it effortless for the users. I am looking forward for to Unbabel be able to translate not only live text but also documents/different formats. Review collected by and hosted on G2.com.

Good translation to and from English. Even when using certiain industry related terms. Review collected by and hosted on G2.com.

The user interface in chat for our Customer Service platform could be better. Review collected by and hosted on G2.com.

Unbabel does a great job of translating our communications into several languages, unlocking the possibility of mobilizing agents trained in other languages to assist in unexpected events of high demand. This benefit is a game changer, allowing us to quickly adjust work assignments to meet the SLAs that our Customers expect. Review collected by and hosted on G2.com.

The current integration with our CRM tool has some gaps, and while it's fast to use, it provides a slightly different experience for the Representatives from what they're used to. Review collected by and hosted on G2.com.

The translation is great and really allows my team and our customers to have a conversation without any barriers. It has been easily integrated into our ticketing tool - originally Zendesk and then Salesforce without any issues. The team and UB were a great help in making this happen. Review collected by and hosted on G2.com.

None. The application is great and no negative comments. I would recommend its use to other companies and departments to enable their teams to grow and exand in to new counties. Review collected by and hosted on G2.com.

I feel like Unbabel is the most efficient way to bring people together. Makes me think about Babilon where everyone spoke it's own language but still understood eachother. Review collected by and hosted on G2.com.

There are no dislikes from my end. I think that on certain languages there is still room for improvement and sometimes the human factor feels missing because of idioms and casual speaking mostly but I'm sure in time this can be further developped and get better at recognizing even the particularities in speech. Review collected by and hosted on G2.com.

The translation tool for Customer Service tickets is accurate and concise and the tool is really easy to use. Review collected by and hosted on G2.com.

Sometimes the translations take a little longer to come through than expected. Review collected by and hosted on G2.com.

UnBabel is a tool that we have been using for just short of 2 years for translations that need to be done in a CX environment. I really enjoy the fact that the tool is simple and very sure friendly. Review collected by and hosted on G2.com.

The main thing that I dislike at this stage is that the tool is only able to translate from English to other languages which makes cross-language translations tough to do. Especially when the translator is not native in English. Review collected by and hosted on G2.com.

Unbabel is a user-friendly service that integrates well with Zendesk to allow for true global support with their expert language translation tools. Their support of the product is top notch and super experienced. Review collected by and hosted on G2.com.

Truly, there is nothing we dislike about Unbabel. They offer a unique product to help our brand reach audiences that we could not reach before, they support you along the way and make for an easy experience from start to finish. Review collected by and hosted on G2.com.