AA

Verified User in Apparel & Fashion

Mid-Market (51-1000 emp.)

2/21/2024

"A Cost-Effective Translation Solution with Satisfying Results and Responsive Customer Success Team"

4.5/5

What do you like best about Unbabel?

I am thoroughly impressed with Unbabel's effectiveness as a translation tool. It has proven to be an invaluable asset for our company, providing accurate and reliable translations. The cost-effectiveness of Unbabel is a standout feature, offering exceptional value for the services provided. Even with the basic tier, the quality of translations meets our expectations, making it a budget-friendly solution. The customer success team's responsiveness has been commendable, ensuring a smooth user experience. Review collected by and hosted on G2.com.

What do you dislike about Unbabel?

While Unbabel is generally a robust tool, there are a few areas where improvements could be made. The customer support team sometimes takes a considerable amount of time to identify the root cause of certain issues and propose solutions. Additionally, despite the existence of a glossary for the translation engine, we have observed instances where it is overlooked, leading to inaccuracies. There have also been occasional bugs that prevent Unbabel from delivering translations directly to end users. However, it is worth noting that the system still ensures delivery to agents, allowing them to manually forward the translations. Despite these minor drawbacks, our overall satisfaction with Unbabel remains high. Review collected by and hosted on G2.com.

What problems is Unbabel solving and how is that benefiting you?

Unbabel addresses several key challenges in providing efficient and multilingual customer service. One of the primary problems Unbabel is solving is the cost-effectiveness of maintaining a diverse and multilingual customer support team. Traditional models often require hiring native speakers for various languages, which can be both costly and logistically challenging.

With Unbabel, we can have customer support in a wide array of languages without the need for a dedicated team of native speakers for each language. The cost savings are significant, making it an attractive solution for companies seeking to expand their global reach without incurring prohibitive expenses.

Moreover, it provides us the flexibility to offer customer support in any language without being constrained by the availability of native speaker agents at all times. This is particularly advantageous for providing 24/7 support. When native speakers are offline, we redirect customer requests to available agents, ensuring a continuous and responsive customer service experience, round-the-clock. Review collected by and hosted on G2.com.

KJ

Kulin J.

Mid-Market (51-1000 emp.)

9/5/2023

"A Game-Changer for Multilingual Communication"

4/5

What do you like best about Unbabel?

User-Friendly Interface

One of the first things that struck me about Unbabel was its user-friendly interface. Even if you're not tech-savvy, you'll find it incredibly easy to navigate. The clean design and intuitive layout make it accessible to users of all ages and backgrounds.

Accurate Translations

The most critical aspect of any translation tool is, of course, the quality of translations it provides. In this regard, Unbabel shines brightly. It consistently delivers accurate and coherent translations across a wide range of languages. Whether I'm translating a simple phrase or a complex document, I can trust Unbabel to get it right.

Multilingual Support

One of the standout features of Unbabel is its extensive language support. It covers a vast array of languages, including both widely spoken ones and less common ones. This makes it an invaluable tool for anyone dealing with diverse linguistic needs.

Real-Time Translation

For those moments when you need to engage in a live conversation with someone who speaks a different language, Unbabel offers real-time translation capabilities. The speed and accuracy with which it translates spoken language are truly impressive and have saved me from numerous communication hurdles.

Cost-Effective

When it comes to pricing, Unbabel offers excellent value for the quality of service it provides. There are various subscription options available, catering to different usage needs, and they are competitively priced compared to other premium translation tools on the market. Review collected by and hosted on G2.com.

What do you dislike about Unbabel?

Customization Options

While Unbabel offers an impressive array of features, I would have appreciated a bit more in terms of customization. Although it does allow you to adjust the tone and style of translations to some extent, more advanced customization options would be a welcome addition. Review collected by and hosted on G2.com.

What problems is Unbabel solving and how is that benefiting you?

Global Communication: The tool enables people from diverse linguistic backgrounds to communicate seamlessly

Cultural Understanding: Effective communication is not just about words; it's about understanding cultural nuances and context. Unbabel helps bridge the cultural gap by providing translations that are not only accurate but also culturally sensitive, promoting a deeper understanding between individuals and cultures.

Cost Savings: Traditional translation services can be expensive and time-consuming Unbabel offers a cost-effective alternative, reducing the need for hiring professionals. This cost savings can be significant for businesses and individuals alike.

Efficiency and Productivity: In business settings, Unbabel enhances efficiency by allowing employees to work with international colleagues and clients without the delays associated with language barriers. This improved productivity can lead to increased revenue and growth. Review collected by and hosted on G2.com.

TH

Tanja H.

Head of Training, Quality and VOC

Mid-Market (51-1000 emp.)

2/21/2024

"Very qualitative translation and easy to use"

4.5/5

What do you like best about Unbabel?

Easiness of use for our agents - quality of the translation (driving better CSAT than natives)

Thanks to unbabel our CS organisation has gained efficiency and quality. Review collected by and hosted on G2.com.

What do you dislike about Unbabel?

The feature is lacking language enhauncement (example : sentence in english to be translated not of a very good level = bad finale translation Review collected by and hosted on G2.com.

TS

Thijs S.

Enterprise (> 1000 emp.)

11/1/2023

"Offering Support in multiple languages made easy"

4.5/5

What do you like best about Unbabel?

Unbabel is very easy to use, and the translations seem to be on-point for the more technical support tickets as well, which is a big upside.

Putting everything live was also no problem (install this and that, login there, and done). Review collected by and hosted on G2.com.

What do you dislike about Unbabel?

At the moment, we're completely satisfied with the service. Review collected by and hosted on G2.com.

JY

Jason Y.

Mid-Market (51-1000 emp.)

3/20/2024

"The service is great"

5/5

What do you like best about Unbabel?

The service and follow up from UnBabel is great. Review collected by and hosted on G2.com.

What do you dislike about Unbabel?

no comments for the moment, I like nBabel. Review collected by and hosted on G2.com.

NR

Nicole R.

Small-Business (50 or fewer emp.)

5/23/2023

"Keeps desired formatting for projects, very good tech support, excellent quality - fast"

5/5

What do you like best about Unbabel?

I use Unbabel primarily for translating a newsletter generated on Mailchimp to other languages. It is very easy to create my newsletter in English, download the HTML file and upload that to Unbabel for translation - all while keeping the original format. (I'm absolutely not tech-savvy in any way). But in general for things that don't require any special formatting you can just copy and paste your text into the box and it comes back in the language you select - straight forward.

In addition to how easy it is to use, the turn around time is actually alot faster than advertised and the tech support is helpful and responsive. Those two points are quite important to me since alot of my work is time sensitive.

Several team members at my organisation share the Unbabel account and we can easily track who is translating what project, the % of translation left to use for that period, user management can be done by one of our staff.

On the whole I would recommend this service. I also regularly use human translation and interpretation, google translate, DeepL pro and Unbabel is probably the best for anyone doing comms that needs a reasonible turn around time at a high quality. Review collected by and hosted on G2.com.

What do you dislike about Unbabel?

The service that we have is to translate English to 5 different languages (and not from other languages to English). If I could change anything, I would recommend getting your top two languages translated to your main working language - rather than just have your main working language translated to other languages. For example, we work mainly in English and regularly translate to Spanish - our service is English to Spanish. But next time I would order the service that allows translation from Spanish to English too.

This has nothing to do with Unbabel and everything to do with the package we selected. We didn't realise what we needed until we started using Unbabel, especially since we have been growing as an organisation this year. Again, this was just poor planning on our part and nothing to do with Unbabel. Review collected by and hosted on G2.com.

EP

Verified User in Publishing

Enterprise (> 1000 emp.)

10/2/2023

"Supporting us in our offer of high-quality multi-language customer service"

5/5

What do you like best about Unbabel?

Unbabel has enhanced our our capability to provide reliably high-quality customer support in multiple languages, which has improved the experience we provide to our customers and the extent to which our teams in different locations can support each other. The team at Unbabel has been incredibly helpful in helping us to make a success of our Unbabel implementation, and to respond to our ongoing needs. Review collected by and hosted on G2.com.

What do you dislike about Unbabel?

No major dislikes: where we have encountered challenges, the Unbabel team has been very supportive in helping us to overcome them. Review collected by and hosted on G2.com.

What problems is Unbabel solving and how is that benefiting you?

By using Unbabel, we have been able to leverage English-language customer support resources around the world in offering a multi-language capability: our agents receive the customer's email translated to Engglish, they then compose an English-language response that is then translated into the customer's language, to a very high standard, securely, and customised to meet our specific translation requirements (for example, treating words differently if occuring in product names versus general text). We have also used this capability to provide knowledgebase articles in multiple languages, as well as for secure translation of internal text. Review collected by and hosted on G2.com.

BF

Ben F.

Small-Business (50 or fewer emp.)

3/20/2024

"very useful"

5/5

What do you like best about Unbabel?

we use unbabel to translate our language case, it is very useful Review collected by and hosted on G2.com.

What do you dislike about Unbabel?

not much, I didn't feel dislike to the unbabel Review collected by and hosted on G2.com.

UA

Verified User in Apparel & Fashion

Mid-Market (51-1000 emp.)

9/26/2023

"Unbabel for Zizzi"

4/5

What do you like best about Unbabel?

Unbabel's integration with Zendesk is a standout feature for me. It streamlines our customer support process by providing seamless and efficient translations, allowing us to assist customers who speak languages we may not be fluent in. The ability to translate both our responses and the customer's inquiries ensures clear communication and enhances the overall customer experience. Review collected by and hosted on G2.com.

What do you dislike about Unbabel?

While Unbabel offers valuable translation services, there are a few areas where improvement is needed. Firstly, the accuracy of translations can sometimes be inconsistent, and it may not always catch typos made by us or the customers resulting in weird translations.

Additionally, the quality of Finnish translations could be enhanced to meet our specific needs. Review collected by and hosted on G2.com.

What problems is Unbabel solving and how is that benefiting you?

Unbabel is a valuable solution that addresses several critical challenges within our organization. Firstly, it significantly enhances the efficiency of our customer service operations by providing seamless language translation. This eliminates the need to allocate agents based on their language proficiency, streamlining our scheduling process and allowing for more agile resource allocation. Overall, Unbabel's capabilities are instrumental in optimizing our customer support workflows and ensuring a more efficient and customer-centric service. Review collected by and hosted on G2.com.

AI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

9/7/2023

"Lovely team and amazing customer service !"

4/5

What do you like best about Unbabel?

Unbabel has allowed us to make the most of our Care team. We're no longer blocked by language skills, making the experience more seamless for our customers. As well as making the translation of our Help center articles easy. We can now focus on providing more quality replies and improving our knowledge base. Review collected by and hosted on G2.com.

What do you dislike about Unbabel?

We still have some bugs from time to time, but the customer happiness team is always super reactive and provides either a solution, alternative or explanation to the problem as soon as possible. Our point of contact have always been attentive to our need and made sure to present the best options. Review collected by and hosted on G2.com.

What problems is Unbabel solving and how is that benefiting you?

We have WW clients, but is wasn't easy to find customer care agents who would speak all the languages needed, plus it wasn't the most cost effective solution. It has really helped is manage the volume better and improve the communication with our client's. Also, we've been able to translation our Help center articles faster. Review collected by and hosted on G2.com.