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EA

Verified User in Airlines/Aviation

Enterprise (> 1000 emp.)

7/19/2022

"Very good translation solution and support"

4.5/5

What do you like best about Unbabel?

The use of a.i. in combination with human translation ensures our company that the translation is fully correct.

Unbabel support teams are very reactive and the team listens to our needs. Review collected by and hosted on G2.com.

What do you dislike about Unbabel?

Nothing much to dislike, there is some room for improvement like automatic language detection. Review collected by and hosted on G2.com.

CA

Christina A.

Complaints and Quality Manager

Mid-Market (51-1000 emp.)

10/7/2021

"Seamless integration and experience"

4.5/5

What do you like best about Unbabel?

The integration between Unbabel and Zendesk is seamless, it’s the perfect solution to help us grow and provide efficient customer service.

It allows us to grow in markets quickly. What I love about Unbabel it is a very customer-centric company and together we work really hard to alleviate any concerns when it comes to the quality of the translations.

The team is so customer-focused they are super receptive to the feedback which is great as they are consistently improving their product. Review collected by and hosted on G2.com.

What do you dislike about Unbabel?

The response times are quick but it can vary from ticket to ticket. It would be good to have a set SLA rather than a fluctuating period. Review collected by and hosted on G2.com.

OC

Olivia C.

Director of Customer Happiness

Mid-Market (51-1000 emp.)

1/14/2022

"A great integration for our customer translation needs"

4/5

What do you like best about Unbabel?

Unbabel integrates into our ZenDesk and allows our team to answer cases seamlessly regardless of the language our customer is writing in. Review collected by and hosted on G2.com.

What do you dislike about Unbabel?

There are brief windows when we experience an issue with a translation not being available, but honestly, this could be caused on our side. Review collected by and hosted on G2.com.

MN

Mélanie N.

Innovation Project Manager

Mid-Market (51-1000 emp.)

8/18/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Really efficient text-to-text translation tool"

5/5

What do you like best about Unbabel?

The Unbabel tool is very easy to use for our teams and it is also very efficient as it allows us to generate automatic text translations quickly and reliably in many languages. Moreover, the Unbabel's technical team is very present, responsive and available at all times throughout the collaboration. Review collected by and hosted on G2.com.

What do you dislike about Unbabel?

Our team sometimes reported minor bugs or latencies in the speed of execution of the translations, but each time, Unbabel was able to react and offer us appropriate solutions. Review collected by and hosted on G2.com.

Recommendations to others considering Unbabel:

Unbabel is the best tool on the market for automatic text translation. They have managed to achieve unparalleled and reliable translation quality through the combination of human and artificial intelligence.

- Very easy to use

- Reliability of translations

- Available team Review collected by and hosted on G2.com.

What problems is Unbabel solving and how is that benefiting you?

Thanks to Unbabel, we have improved our productivity and achieved economies of scale. We also expanded our range of languages offered to our customers and thus obtained new business. Our partners are really impressed by the tool and are happy that we recommended it to them to handle the email and chat interactions. Review collected by and hosted on G2.com.

PR

Paola R.

Head of Customer Service

Mid-Market (51-1000 emp.)

1/18/2022

"Useful tool"

5/5

What do you like best about Unbabel?

It gives you the possibility to translate a document in a few hours with very high accuracy and no previous knowledge of that language. Also, the adaptation to your way of communication is pretty good Review collected by and hosted on G2.com.

What do you dislike about Unbabel?

It's mainly based on English as base language. I understand the need for it, but it could be nice sometimes to go from one language to another without English in the middle Review collected by and hosted on G2.com.

Response from Catarina Mateus of Unbabel

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Thank you for your feedback, Paola. You're correct, the English language is dominant for Unbabel customers, however, English-based languages are not the only language pairs we support. Moreover, we're leveraging more tools and techniques that allow us to support a wide range of language pairs, provided we're able to complement that pair with Editors from the Unbabel Community. We are always happy to discuss further.

FD

Fabien D.

Global Player Support, Head of Project Management Office

Small-Business (50 or fewer emp.)

8/19/2021

"Easy, seamless and flexible multilingual solution"

4/5

What do you like best about Unbabel?

- Unbabel is easy to set up; their procurement and implementation teams made the onboarding easy, the integration to Zendesk was seamless and very fast.

- We have developed a great relationship with their Customer Success managers, they're very open to our feedback and suggestions to improve their solutions.

- The translation quality is excellent if you spend the time to create a proper glossary for the languages you need.

All in all, Unbabel helped us manage our backlog more flexibly than we could before, especially during COVID-19 period, where we had to adjust our operations in a timely manner, and without compromising our CSAT or response time. Review collected by and hosted on G2.com.

What do you dislike about Unbabel?

Their new reporting dashboard lacks basic functionalities; for instance, we can't break down data per "Brand", so we're still using their old dashboard.

We primarily use Unbabel for Asian languages, mostly Korean and Simplified/Traditional Chinese. These languages are challenging so you will need to dedicate time to create a glossary, assess the translation quality and provide the feedback to Unbabel. After doing so we saw an increase in the accuracy and quality overall. Review collected by and hosted on G2.com.

AM

Verified User in Media Production

Enterprise (> 1000 emp.)

8/1/2022

"A superior product with a team that drives a client-vendor partnership with every decision."

5/5

What do you like best about Unbabel?

The effective and proactive communication between teams to optimize our journey as a customer of Unbabel. Review collected by and hosted on G2.com.

What do you dislike about Unbabel?

Nothing comes to mind at the moment. We are quite happy. Review collected by and hosted on G2.com.

AM

Verified User in Music

Mid-Market (51-1000 emp.)

8/3/2022

"Very helpful tool for small teams"

4.5/5

What do you like best about Unbabel?

The attention from the customer happiness and the account management. Review collected by and hosted on G2.com.

What do you dislike about Unbabel?

Sometimes the tool can be a bit glitchy, although not very often. Review collected by and hosted on G2.com.

SH

Simon H.

Customer Operations Manager

Mid-Market (51-1000 emp.)

8/12/2021

"A seamless way to scale your language operations!"

4.5/5

What do you like best about Unbabel?

- Being able to quickly and easily scale language operations on a need basis and see rapid improvements to critical metrics (CSAT, response time, etc.)

- Working with the Unbabel team has been great: super fast and efficient support team, attentive account managers, open-minded product team, etc.

- The Zendesk integration, effortless to set up and seamless for users and customers Review collected by and hosted on G2.com.

What do you dislike about Unbabel?

- Some occasional translations are not up to par, and it could be interesting to implement a process allowing us to easily report these instances directly from the tool where Unbabel was set up (eg. Zendesk) Review collected by and hosted on G2.com.

What problems is Unbabel solving and how is that benefiting you?

We were able to expand our language support to 7 days a week across not only email but also chat (thanks to the Zendesk chat integration) and to ensure constant coverage for these languages by removing the need to create language-specific shifts. We know that we also can rapidly add support for new languages should the need arise, vs. having to hire and train enough native speakers to build a proper shift, which can take a lot of time and resources. Review collected by and hosted on G2.com.

PJ

Piotr J.

Consultant

Mid-Market (51-1000 emp.)

10/26/2021

"A tool for the future"

3.5/5

What do you like best about Unbabel?

The translator is intuitive.

The saved chats feature is very good because you can go back to translate a conversation at any time.

Good option for ready-made answers

You can use multiple languages for translations and divide the case into different sections.

Managers and leaders can manage and check employees, their performance and the cases they solve

Possibility to archive all chats by logging out Review collected by and hosted on G2.com.

What do you dislike about Unbabel?

Ready-made templates are a very good option, but this database would have to be extended to improve functionality.

Some phrases need refining as they contain errors

Problems logging in when there are too many chats.

No possibility to select several chats at the same time for archiving

It is not possible to edit the sample answers.

Option of single archives only or all archives. No grouping possible Review collected by and hosted on G2.com.

Recommendations to others considering Unbabel:

A great tool for working on different translations.

You can use multiple languages for translations and divide the case into different sections.

It is possible to manage the grouping of a given translation by number

Possibility to archive all chats by logging out

Managers and leaders can manage and check employees, their performance and the cases they solve Review collected by and hosted on G2.com.

What problems is Unbabel solving and how is that benefiting you?

Thanks to Unbabel I can go back in my translation history, which makes my work easier.

I can use multiple languages for translations and divide the case into different sections.

Managers and leaders can manage and check employees, their performance and the cases they solve

The saved chats feature is very good because you can go back to translate a conversation at any time. Review collected by and hosted on G2.com.

Response from Marti Bennett of Unbabel

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Hi Piotr, thanks for your feedback. We’ll take it into account and share it with our product and product design team as we continue to improve the user experience of using Unbabel. Also, feel free to reach out to your customer success manager so we can figure out how to provide you with a positive Unbabel experience.