# Unbabel Reviews **Vendor:** Unbabel **Category:** [Machine Translation Software](https://www.g2.com/categories/machine-translation) **Average Rating:** 4.6/5.0 **Total Reviews:** 198 ## About Unbabel Unbabel eliminates language barriers so that businesses can thrive across cultures and geographies. The company’s Language Operations platform blends advanced artificial intelligence with humans in the loop, for fast, efficient, high-quality translations that get smarter over time. Unbabel helps enterprises grow into new global markets and builds customer trust by creating more consistent, high-quality multilingual customer experiences across marketing and customer service. Unbabel easily plugs into the most popular CRMs and Chat platforms to seamlessly deliver translations within existing workflows across digital support channels like chat, email, or FAQs. All of this is managed through the Portal, where customers can control translation flows, monitor key metrics like speed or quality, and perform other tasks to operationalize the use of different languages across their business. Based in San Francisco, Calif., Unbabel works with leading customer support teams at brands such as Facebook, Microsoft, Booking.com, and Uber, to communicate effortlessly with customers around the world, no matter what language they speak. Our Language Operations Platform includes: - Augmented Machine Translation - Portal - Channel - Integrations - Editors ## Unbabel Pros & Cons **What users like:** - Users praise Unbabel for its **high-quality and efficient translations** , streamlining their workflow with easy integration and support. (7 reviews) - Users value the **exceptional multilingual support** of Unbabel, enhancing global communication and efficiency in translations. (6 reviews) - Users appreciate the **ease of use** of Unbabel, praising its seamless integration and time-saving capabilities. (5 reviews) - Users value the **speed and efficiency** of Unbabel's translation process, saving significant time during content translation. (5 reviews) - Users commend Unbabel for its **efficient translation process** , significantly saving time and ensuring high-quality results. (4 reviews) - Users commend Unbabel for its **high-quality translations** and exceptional multilingual support throughout the process. (4 reviews) - Time Saving (4 reviews) - Users value the **translation efficiency** of Unbabel, enjoying seamless integration and significant time savings. (4 reviews) - Translation Memory (4 reviews) - Accuracy (3 reviews) **What users dislike:** - Users find Unbabel to be **expensive** , which may be a barrier for smaller businesses seeking translation services. (3 reviews) - Users experience **translation issues** that require further tweaks, alongside unpredictable response times affecting overall satisfaction. (3 reviews) - Users face **usability issues** with Unbabel, including slow turnaround times and inconsistent translation quality requiring adjustments. (3 reviews) - Users find the **high subscription cost** of Unbabel challenging, particularly for smaller businesses seeking affordable solutions. (2 reviews) - Users experience **slow performance** with Unbabel, particularly with turnaround times and real-time chat speeds. (2 reviews) - Users report concerns about **AI performance** , especially for complex translations that fall short of human quality. (1 reviews) - App Integration (1 reviews) - Complex Workflow (1 reviews) - Integration Issues (1 reviews) - Manual Labor (1 reviews) ## Unbabel Reviews ### 1. Promised much more than it delivered **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Unbabel?** To preface - I think Unbabel as a company and a product has the best of intentions, and would probably work well for a large majority of use cases. Its support translation tool (integrated into Zendesk ticketing) is second to none, and works almost flawlessly, delivering pretty solid translations quickly - our agents had no trouble adjusting to using it and incorporating it into our standard workflows. The concept of varying "pipelines" of translation quality, dependent on cost, it a good one also - and it is very clearly outlined as to how it works when you onboard. The customised portal that Unbabel offers is a reasonable manner of tracking workflow, although could be improved. On an implementation level, the team you are assigned is incredibly friendly and are (in most cases) very responsive and able to solve issues that arise along the way. Weekly syncs are useful and where they are not available to support, their own support team is there offering technical expertise promptly and effectively. **What do you dislike about Unbabel?** We were sold on the idea that Unbabel's full-PEMT pipeline (their highest quality AI-assisted option) would deliver near indistinguishable levels of quality from full human translation - this used in combination with their Zendesk Guide integration for our Help Centre. Our content was very technical, and unfortunately in use it turned out that their model was not capable of handling the complexity of the writing. Even though a significant amount of it went via human translators, the context as to our product, the terminology and things such as gendering (in German, for example) - were not able to be communicated and delivered effectively. In addition, their Zendesk Guide integration was poor and lacked a number of very simple features - such as bulk article selection & accurate translation statuses. Although there is so much focus on AI nowadays, there are simply some areas that AI cannot match a human for - and complex translation (even in better trained model languages such as French & German) is one of those aspects. **What problems is Unbabel solving and how is that benefiting you?** Unbabel was supposed to help both with our support team translations (on tickets) and simultaneously with our Help Centre (FAQ article) content translations. The former worked very well, the latter, not so well. We have eventually determined that we cannot proceed with Unbabel beyond the first year due to the latter issue. ### 2. Sometimes it takes too much of my time waiting **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2021 **What do you like best about Unbabel?** I like how it translates email to be like a native speaker **What do you dislike about Unbabel?** Sometimes waiting too much time on translating **What problems is Unbabel solving and how is that benefiting you?** It lets the people receive the message as if they were in the same language or country ## Unbabel Discussions - [What is Unbabel used for?](https://www.g2.com/discussions/what-is-unbabel-used-for) - [View Unbabel pricing details and edition comparison](https://www.g2.com/products/unbabel/reviews?filters%5Bnps_score%5D%5B%5D=3&open_modal_url=%2Fes%2Fproducts%2Funbabel%2Fwishlists%3Fhost_path%3D%252Fproducts%252Funbabel%252Freviews%253Ffilters%25255Bnps_score%25255D%25255B%25255D%253D3%26source%3Dsticky_header_pin§ion=pricing&secure%5Bexpires_at%5D=2026-06-14+22%3A09%3A31+-0500&secure%5Bsession_id%5D=9773f286-9d79-4c83-8df7-5cf5f19c8f13&secure%5Btoken%5D=cac11cb056fda1b36e450b3981ffb2e2dd25349b771387d320ae9f88823eb8ca&format=llm_user) ## Unbabel Integrations - [Translate Me](https://www.g2.com/products/translate-me/reviews) ## Unbabel Features **Collaboration** - Term Management - Translation Tracking - Workflow Management **Translation Options** - Direct Text Translation - Document Translation - Batch Translation - Auto-Detect Language - Customer Service Focused - Machine + Human Translation **Client Tools** - Billing and Invoicing - Client Portal - Client Management - Resource Management **Translation Memory** - Custom Translation Memory - Built-in Translation Memory **Platform** - Multilingualism - Quality - Real-Time - Artificial Intelligence - Self-Improving - Volume **Automation** - Translation Memory - Quality Checks - Continuous Translation **Offering Type** - Browser Application - Pay-Per-Use **Translation Tools** - Computer-Assisted Translation - Glossary - User Permissions - Quality Assurance **Machine Translation** - Neural Machine Translation **Channel** - Security - Omnichannel - Privacy - Anonymity **Translation Options** - Collaborative Translation **Agentic AI - Machine Translation** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Translation Management** - Multi-step Planning - Decision Making ## Top Unbabel Alternatives - [Lokalise](https://www.g2.com/products/lokalise/reviews) - 4.7/5.0 (753 reviews) - [Google Translate](https://www.g2.com/products/google-translate/reviews) - 4.6/5.0 (558 reviews) - [Phrase](https://www.g2.com/products/phrase-phrase/reviews) - 4.5/5.0 (1,271 reviews)