--- title: UMAI Reviews meta\_title: 'UMAI Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 38 reviews by the users' company size, role or industry to find out how UMAI works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 38 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Reservation url: https://www.g2.com/categories/reservation --- # UMAI Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by UMAI but has limited features. Are you part of the UMAI team? [Upgrade your plan](https://my.g2.com/umai/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! UMAI is a modern reservation system that helps restaurants fill more seats, grow revenue, and turn first-time guests into loyal regulars. With dynamic seating tools, powerful guest data, easy-to-use features, and personalised marketing to bring guests back with automated campaigns, UMAI helps ambitious operators streamline service and scale their business without sacrificing hospitality. Enterprise-grade tools. Without the enterprise cost. * * * Seller [UMAI](https://www.g2.com/sellers/umai) Discussions [UMAI Community](https://www.g2.com/products/umai/discuss) Languages Supported Danish, German, English, Estonian, French, Indonesian, Portuguese, Russian, Spanish Solution Type Best-of-Breed Overview by Harry Chai Show More ## Pricing Pricing provided by UMAI. ### UMAI 360 Starting at $80.00 1 Venue Per Month [ View More Pricing Information ](https://www.g2.com/products/umai/pricing) ## Top-Rated Alternatives [ ![OpenTable for Restaurants](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "OpenTable for Restaurants") OpenTable for Restaurants 4.4/5(284) ](https://www.g2.com/products/opentable-for-restaurants/reviews) [ ![Tock](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tock") Tock 4.2/5(96) ](https://www.g2.com/products/tock/reviews) [ ![SevenRooms](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "SevenRooms") SevenRooms 4.7/5(76) ](https://www.g2.com/products/sevenrooms/reviews) [ View All Alternatives ](https://www.g2.com/products/umai/competitors/alternatives) ## User Insights Average based on 38 real user reviews. Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) ## UMAI Integrations (3) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") StoreHub ](https://www.g2.com/products/storehub/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Stripe Payments ](https://www.g2.com/products/stripe-stripe-payments/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Xero ](https://www.g2.com/products/xero/reviews) Show More ![Jamie S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jamie S.") JS Jamie S. Graphic Design & Digital Marketing Small-Business (50 or fewer emp.) 5/14/2026 "Seamless Google My Business Integration and Effortless Reservations" 5/5 What do you like best about UMAI? The restaurant managers and floor staff are familiar using it. There are no problems so far, everything is ok. We hardly think about it, it is seamlessly integrated with Google My Business and customers are actively using it. Review collected by and hosted on G2.com. What do you dislike about UMAI? There are many other features in the UMAI interface that we haven't explored. So far we are just using the reservation system. I need to log in and log out if I'm checking different restaurants. Review collected by and hosted on G2.com. What problems is UMAI solving and how is that benefiting you? Customers are very digital savvy these days (especially those that seek more sophisticated dining experiences) and are highly dependent on IT services like Google Maps, Google My Business etc before they decide to visit a restaurant. So its essential to have a reservation button integrated directly on your Google My Business profile.That is what customers are used to and what they expect. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Carmen T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carmen T.") CT Carmen T. Company Director Small-Business (50 or fewer emp.) 7/13/2026 "Helpful and Efficient Support Team" 4/5 What do you like best about UMAI? The support team, they're incredibly responsive and efficient whenever I reach out with any questions or issues. Review collected by and hosted on G2.com. What do you dislike about UMAI? Guest profiles. It would be great if there's a blacklist option for guest who do not show up after making a booking. Review collected by and hosted on G2.com. What problems is UMAI solving and how is that benefiting you? UMAI has helped us streamline our reservation process by keeping all our bookings in one place and making table management much more organised. It reduces the need for manual coordination and helps minimise errors, especially during busy service periods. Review collected by and hosted on G2.com. Show More 7/22/2026 Current UserValidated ReviewerSource: Organic ![Henry S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Henry S.") HS Henry S. Small-Business (50 or fewer emp.) 4/8/2026 "Effortless Reservations, Superb UI, Needs Queueing System" 4.5/5 What do you like best about UMAI? I appreciate UMAI's reservation system and loyalty program because they help build relationships with customers by offering exclusive deals and streamline our operations by auto-assigning tables and preventing overbooking. The seamless UI is a big plus, as it's easy for our floor operation staff to navigate and understand. It doesn't complicate the operation flow and manages table assignments simply, allowing staff to focus on service. Switching to UMAI from Wannascan was a good move since UMAI offers both a reservation system and loyalty programs, which was essential as our restaurant started to grow. Review collected by and hosted on G2.com. What do you dislike about UMAI? There's a feature I would really like UMAI to look into developing, which is the queueing system. It would be beneficial to offer more features to tackle complicated situations that arise from the unique concept of our restaurant. The queueing system would allow us to manage the crowd better, as our diners are usually cramped in front of our deli counters, affecting the operation flow. It would be great if every table is assigned a unique QR code where arrived guests can scan to pop into the queue to be served at the chiller display while seated and waiting. Review collected by and hosted on G2.com. What problems is UMAI solving and how is that benefiting you? UMAI's reservation system smooths operations by auto-assigning tables, preventing overbooking, and their loyalty program helps build customer relationships with exclusive deals. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Flamez b.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Flamez b.") FB Flamez b. Owner and Chef Small-Business (50 or fewer emp.) 3/4/2026 "UMAI Makes Restaurant Reservations Smooth, Intuitive, and Reliable" 5/5 What do you like best about UMAI? UMAI has made managing reservations for our restaurant incredibly smooth and organized. The platform is very intuitive, easy for our team to use, and it helps us keep track of bookings without confusion or double reservations. We especially like how it improves the overall customer experience, guests can reserve easily while we can manage tables, timing, and special requests efficiently. Review collected by and hosted on G2.com. What do you dislike about UMAI? So far, there isn’t anything significant we dislike. If anything, we are excited to see how UMAI continues to add more features for restaurants as it grows. Review collected by and hosted on G2.com. What problems is UMAI solving and how is that benefiting you? Everything is centralized, clear, and reliable, which saves us time during busy service hours. Overall, UMAI gives us confidence that our reservations are handled properly so we can focus on delivering great food and service. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 6/17/2026 "Seamless 24/7 Reservations with Some Setup Hurdles" 4/5 What do you like best about UMAI? I appreciate that UMAI allows customers to make reservations 24/7, even during midnight after the restaurant's operations. This means customers don't have to wait for someone to reply to confirm their booking, making the reservation experience smoother. Review collected by and hosted on G2.com. What do you dislike about UMAI? It's quite a long time to set up, so I'm not very clear with the memory from a few years ago. Also, it's easier for us to know about the new features. Review collected by and hosted on G2.com. What problems is UMAI solving and how is that benefiting you? UMAI lets customers easily make reservations anytime and automatically assigns tables based on guest numbers. It removes the need for customers to wait for booking confirmations, making the process smoother and more efficient, especially outside restaurant operating hours. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Mama N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mama N.") MN Mama N. Small-Business (50 or fewer emp.) 3/4/2026 "Streamlines Restaurant Operations Efficiently" 4.5/5 What do you like best about UMAI? What I like about UMAI is its all-in-one system that combines reservations, table management, and guest CRM into one platform. It helps us streamline core restaurant operations by simplifying reservations, waitlists, guest info, and table management, so we're not juggling manual books or systems. The automated reminders reduce no-shows, capturing guest preferences helps personalize service and improve customer loyalty, which ultimately saves time, reduces manual errors, and makes daily restaurant operations much more efficient. Review collected by and hosted on G2.com. What do you dislike about UMAI? While UMAI works very well as an all-in-one system, there's always room for improvement. Deeper analytics and more customizable reports could help with more detailed decision-making. Smoother integration with certain POS systems and faster performance during peak hours would also make daily operations even more seamless. Review collected by and hosted on G2.com. What problems is UMAI solving and how is that benefiting you? I use UMAI for restaurant management, including reservations, table planning, and guest CRM. It streamlines operations by automating marketing, reducing no-shows with reminders, personalizing service with guest preferences, and improving loyalty. It saves time and reduces errors, making daily operations more efficient. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Slyvia T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Slyvia T.") ST Slyvia T. Small-Business (50 or fewer emp.) 2/13/2026 "Easy, Flexible Reservation Control with Time-Saving Automation and 24/7 Support" 4.5/5 What do you like best about UMAI? UMAI gives me full control of all reservations in one system. It’s easy to use, quick to set up, and flexible enough to match how our restaurant operates. Features like the tag system, table automation, timeline view, and guest database keep everything clear at a glance and make it simple to stay organised. Overall, it saves time, reduces human error, and helps the team handle busy services more smoothly. The 24/7 support is also a major advantage—there’s always someone available to assist whenever we need help. Review collected by and hosted on G2.com. What do you dislike about UMAI? We occasionally experience glitches and periods of system downtime. We also still have to manually record deposits and deduct them from the final bill, since the deposit information isn’t integrated with our POS system. That said, when issues do come up, they’re usually resolved quickly with help from the support team. Review collected by and hosted on G2.com. What problems is UMAI solving and how is that benefiting you? UMAI replaces manual reservation handling with an automated system that keeps bookings, waitlists, table assignments, and guest data in one place. This has reduced our staff’s workload and helped improve table turnover. The guest database also helps us remember preferences and build stronger relationships with returning guests. The automated review emails make it easier to track feedback, follow up with unhappy guests, and record their preferences for next time. Most importantly, the 24/7 support gives us real peace of mind. Even during service hours, we know help is always available when we need it. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Adameve .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adameve .") A Adameve . Small-Business (50 or fewer emp.) 4/23/2026 "Effortless Restaurant Reservations with UMAI" 5/5 What do you like best about UMAI? I find UMAI easy for us to manage reservations since there's no need to manually contact customers because UMAI already has that covered. I appreciate being able to save the customer database for future events, as it allows us to invite them when relevant, leading to higher attendance. This feature helps make our work easier. Also, while the initial setup was a bit challenging, I had great support from Rachel and UMAI support, which was really helpful. Review collected by and hosted on G2.com. What do you dislike about UMAI? All good Review collected by and hosted on G2.com. What problems is UMAI solving and how is that benefiting you? UMAI makes it easy to manage reservations and eliminates the need for manual customer contact. It helps save the customer database for future events, making it easier to invite guests and ensure high attendance. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Jay R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay R.") JR Jay R. Restaurant Manager Small-Business (50 or fewer emp.) 4/9/2026 "Fantastic, User-Friendly Restaurant Management with Responsive 24/7 Support" 5/5 What do you like best about UMAI? Fantastic platform for restaurant management! UMAI is user-friendly, and the 24/7 support team is always responsive. It has helped us automate our bookings and focus more on delivering a great dining experience. Review collected by and hosted on G2.com. What do you dislike about UMAI? Nothing that i dislike about UMAI. Just looking forward in new upcoming features. Review collected by and hosted on G2.com. What problems is UMAI solving and how is that benefiting you? They always do their best in making sure the system is well automated. That enables us to focus on our dining experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Donna E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Donna E.") DE Donna E. Small-Business (50 or fewer emp.) 4/7/2026 "All-in-One Solution for Restaurant Reservations" 5/5 What do you like best about UMAI? I use UMAI for restaurant reservations and find it incredibly valuable. I like the automated reminders and confirmations for deposits, which really streamline operations. It helps me access the guest database effortlessly. I appreciate that UMAI is an all-in-one platform, making it very efficient for my needs. Everything works well together, and I've found that although the initial setup was a bit hard for a first-timer, everything is good now. Review collected by and hosted on G2.com. What do you dislike about UMAI? For first timers, the initial setup of UMAI was a bit hard, but now it's all good. Review collected by and hosted on G2.com. What problems is UMAI solving and how is that benefiting you? UMAI automates reminders and confirmations, handles deposits, and provides a guest database, all through an all-in-one platform. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Pricing Options Pricing provided by UMAI. ### UMAI 360 Starting at $80.00 1 Venue Per Month [ View More Pricing Information ](https://www.g2.com/products/umai/pricing) ##### ##### UMAI Features Agentic AI - Restaurant Reservations Autonomous Task Execution Cross-system Integration [ View More Features ](https://www.g2.com/products/umai/features) ##### Categories on G2 [Restaurant Reservations](https://www.g2.com/categories/restaurant-reservations) ##### Explore More [Which encryption key management platforms offer hardware security module integration and compliance support?](https://www.g2.com/discussions/which-encryption-key-management-platforms-offer-hardware-security-module-integration-and-compliance-support%20)[Which mobile app lets technicians view work instructions on tablets on the shop floor without needing a Wi-Fi connection the whole time?](https://www.g2.com/discussions/which-mobile-app-lets-technicians-view-work-instructions-on-tablets-on-the-shop-floor-without-needing-a-wi-fi-connection-the-whole-time)[Top AI automation platforms for cross-department workflows](https://www.g2.com/discussions/what-are-the-top-automation-platforms-for-cross-departmental-workflows) [Which machine translation API gives the best balance of translation quality, response speed and cost per character for a developer building localization into a product?](https://www.g2.com/discussions/which-machine-translation-api-gives-the-best-balance-of-translation-quality-response-speed-and-cost-per-character-for-a-developer-building-localization-into-a-product)[What's the best marketing analytics software that integrates with HubSpot, Salesforce and Google Analytics in one place?](https://www.g2.com/discussions/what-s-the-best-marketing-analytics-software-that-integrates-with-hubspot-salesforce-and-google-analytics-in-one-place)[What is the most reliable yard management software for a busy distribution center that needs real-time dock and trailer visibility without manual whiteboard updates?](https://www.g2.com/discussions/yard-management-what-is-the-most-reliable-yard-management-software-for-a-busy-distribution-center-that-needs-real-tim) [Show MoreShow Less](javascript:void(0);)