I like UMAI because it's software friendly and user-friendly, with an easy-to-use website. I can set and update the system very quickly and easily, and it's efficient. I also appreciate that the sales team is very knowledgeable and available, and they guide us through the whole step and train us very well. Review collected by and hosted on G2.com.

Sometimes the system glitches. For example, the name of pax or sometimes customers' second visit doesn’t show up on the system. Review collected by and hosted on G2.com.

I use UMAI for reservation management, and it has improved our table turnovers significantly. I really like that it removes so much manual work for the team, particularly with the table automation feature that ensures our team doesn't have to manually assign tables. The initial setup was very easy. Review collected by and hosted on G2.com.

I think enhanced tracking would be better. Review collected by and hosted on G2.com.

I appreciate UMAI's flexibility in managing reservations and updating business details. The ability to handle changes in table arrangements and use tags makes it easier for me to accommodate the ever-changing layout of my restaurant. This feature makes online reservations more straightforward and convenient. I also found the initial setup easy, which was a big plus. Review collected by and hosted on G2.com.

Color of the tags Review collected by and hosted on G2.com.

It's user friendly and easy for staffs of all ages to access and understand. Review collected by and hosted on G2.com.

Not much to dislike since the software is easy to use and straight forward Review collected by and hosted on G2.com.

I use UMAI for restaurant reservations and appreciate its ability to compile all my reservations efficiently. I like that UMAI allows me to analyze detailed data from all the reservations, whether it's by total visits, existing guests, or new guests. The setup process is clear, including operation hours, table arrangements, guest count, and time-slot reservation management. Review collected by and hosted on G2.com.

Sometimes confirmation emails are not received from the guest's side. Review collected by and hosted on G2.com.

I like how UMAI helps both customers and owners by allowing customers to plan their events or sessions. It's great for customer management, and the initial setup was very easy. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I like the seating optimization in UMAI. It allows me to manage tables seamlessly without much manual work. Setting up UMAI was super easy, which is always a big plus. Review collected by and hosted on G2.com.

Some reports feel slightly high level for strategic planning. Review collected by and hosted on G2.com.

It’s easy to navigate, with a very intuitive layout and overall format. Review collected by and hosted on G2.com.

It would benefit from having an option to automatically generate reports. Review collected by and hosted on G2.com.

Easy to use, both on ipad and phone. Good service. Review collected by and hosted on G2.com.

When there is network issue. Is there a network back-up? Review collected by and hosted on G2.com.

Seamless process from onboarding to execution. Friendly and helpful staff too! Review collected by and hosted on G2.com.

Would like to explore more features, with cheaper packages Review collected by and hosted on G2.com.