Their reservations system offers a comprehensive experience, featuring customizable tags and flexible availability options. I appreciate how notifications for new waitlists are prompt, and the timeline view of reservations is both straightforward and easy to access with just a click. Additionally, their customer support system stands out, providing assistance during both peak and off hours. Review collected by and hosted on G2.com.

Honestly, there isn't much to complain about, though I have noticed that the system occasionally lags. This might be due to our own devices, or it could happen during peak hours when guests are trying to make reservations. It's also possible that the system is resyncing to provide us with the most up-to-date information. Review collected by and hosted on G2.com.

I use UMAI to manage our reservations, which helps us stay organized, especially during busy weekends. I find the experience professional yet simple to manage. The software has been invaluable in helping us stay on top of every booking and reducing last-minute cancellations. I now have better visibility of guest history and details for each visit. What I like most about UMAI is that it's easy to use and saves us a lot of time in managing bookings and tables. The system is user-friendly, and even a beginner can start using it right away. The initial setup was very easy. Review collected by and hosted on G2.com.

The analytics can be more in-depth. Review collected by and hosted on G2.com.

The support team is amazing, fast and efficient when attending to any issues or enquiries. UMAI as a whole, is easy to use with the drag-and-drop feature, our Hostess is able to manage reservations. The Marketing feature for now is great to use, and helps with our newsletter. Review collected by and hosted on G2.com.

It would be great to have a more in-depth data driven features for us to analyze. To able to derive, analyze data such as what top selling items are per hour, top performing dishes within a week, etc. But understand that requires UMAI to connect to a POS system. Review collected by and hosted on G2.com.

I appreciate how UMAI makes arranging reservations smoother for my restaurant, eliminating the hassle of manual processes. I also like the customization of the widgets, which helps keep my brand placement strong. Additionally, the initial setup of UMAI was easy. Review collected by and hosted on G2.com.

Maybe just the intervals time can be customized manually. Right now, it's like 15 min, 30 min, and it's auto. I need something more flexible. Review collected by and hosted on G2.com.

I really appreciate UMAI for its ability to streamline and automate our restaurant's reservation funnel, which minimizes manual work and allows us to focus on important tasks. Having a single source of truth with its customer database enables us to make marketing decisions faster. I am impressed by the great software quality and the incredibly fast customer support responses. The reservation management feature is bulletproof, providing a full hands-off experience with reliable automation. Review management is another standout feature, helping to keep negative feedback private while promoting positive ones. The setup process was very simple too. UMAI handled everything by interacting directly with us, making it easy for us to get started. Review collected by and hosted on G2.com.

Certain niche features can sometimes feel barebones and I'd like to see them fully flesh it out rather than leaving 10% of a specific feature undone. On rare occasions, there will be a downtime in the system but that is quickly remedied by the support team's immediate action to assist and rectifying the system issue. Review collected by and hosted on G2.com.

I love using UMAI for managing reservations at Bru & Mase because it makes the process so easy and seamless. The system is user-friendly and efficient from both our side and the user's side, which definitely makes our operations much easier. I appreciate that I can easily edit and change reservations, which both the user and our team find convenient. Setting up UMAI was also super easy; it was seamless and user-friendly. Review collected by and hosted on G2.com.

Nothing really! Review collected by and hosted on G2.com.

I use UMAI for restaurant booking and loyalty. It makes our restaurant more organized regarding booking arrangements. I really like the reservation link feature because it allows customers to book their table easier. The initial setup of UMAI was very easy for my team. Review collected by and hosted on G2.com.

UMAI doesn't work to delete member function, we keep too much of old customer data. Review collected by and hosted on G2.com.

Leaders in their field. Ahead of the competitors. Excellent customer support Review collected by and hosted on G2.com.

Sync between google and widget. Unable to get accurate data for analytical purpose Review collected by and hosted on G2.com.

I use UMAI for my restaurant reservations, and it solves 100% of my problems. UMAI helps me manage tasks smoothly from reservations to when the customer leaves the restaurant. I find the reservation system very smooth and helpful, and I really enjoy using it. It's very easy to use and understand. Review collected by and hosted on G2.com.

Notging Review collected by and hosted on G2.com.

I like that it's easy to make a reservation with UMAI, which makes the service valuable to me. Review collected by and hosted on G2.com.

Need to reach more customers so that people can find you easily, like website visibility. Review collected by and hosted on G2.com.