Brian C.
BC
Brian C.
Branch Operations Lead
Mid-Market (51-1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Phatform’s User-Friendly Interface Makes It Easy to Get Started"
4.5/5
What do you like best about UKG Pro?

Phatform is user-friendly and easy to use, with a straightforward interface that makes it simple to get started. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

On the login page, the Employer ID and User ID fields are confusing and not clearly distinguished. Review collected by and hosted on G2.com.

Response from Litz Simon of UKG Pro

Hi Brian,

Thank you for leaving a review!

emile d.
ED
emile d.
Customer Service Representative
Enterprise (> 1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Accurate Check Calculations and Overtime Estimates Made Easy"
4.5/5
What do you like best about UKG Pro?

The ability to see and calculate checks and also estimate the overtime on the checks Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

Sometimes the site is slow when it comes to loading up information in certain section Review collected by and hosted on G2.com.

JD
JUSTIN D.
RFT CCO Supervisor
Insurance
Enterprise (> 1000 emp.)
"UGK PRO ALL STAR"
4.5/5
What do you like best about UKG Pro?

The best thing about UKG Pro is its ease of use. I can simply send my CSRs a link to the platform without any instructions, and they are able to find their pay stubs, W-2 or W-4 forms, change their direct deposit information, and even use the Model My Pay tool. This tool helps them estimate how much their paycheck will be if they receive bonuses, work overtime, or adjust their tax bracket or number of dependents. Overall, it makes managing payroll and personal information straightforward for everyone. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

One drawback is that logging into the site requires the use of the authenticator app. While this does enhance security, my team consistently encounters difficulties with this aspect of the app's login process. Review collected by and hosted on G2.com.

Verified User in Logistics and Supply Chain
UL
Verified User in Logistics and Supply Chain
Enterprise (> 1000 emp.)
"Friendly User Interface"
5/5
What do you like best about UKG Pro?

The user interface is pretty friendly in my opinion Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

The least likeable things are all the different tabs that take me to different pages. Review collected by and hosted on G2.com.

Response from Litz Simon of UKG Pro

Thank you for leaving a review!

Verified User
G
Verified User
"User-Friendly System with Room for Implementation Improvement"
5/5
What do you like best about UKG Pro?

I like that UKG Pro is user-friendly and logical, which makes it easy to use. I also appreciate the ability to access all systems in one place, which simplifies managing multiple systems for employees. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

During the implementation of a new module, there should always be a Subject Matter Expert (SME) for each product, both existing and new. We struggled to get PRO assistance on our Workforce Management (WFM) implementation, and this caused multiple delays. Review collected by and hosted on G2.com.

Verified User in Mechanical or Industrial Engineering
GM
Verified User in Mechanical or Industrial Engineering
Enterprise (> 1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Improved UI, timecards and notifications need improvements"
3/5
What do you like best about UKG Pro?

Having all apps in one place for a 1 stop shop Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

Time cards are difficult to use and not logically laid out. The UI was drastically improved with the recent update. Notifications are still buggy. Review collected by and hosted on G2.com.

JP
Jacqi P.
"A Lifesaver for Managing Finances and Benefits"
5/5
What do you like best about UKG Pro?

I appreciate that as an employee at the credit union, I can log in to work daily and see my paycheck information all in one place on our back-office site. Interacting with HR and managing my benefits is really convenient. I also love using the UKG Wallet, which lets me get an advance on my paycheck instantly, which has been a lifesaver for unexpected moments. The platform is really cool and easy to use, and I can even download the app on my personal phone to have access away from work. It was very easy to set up, and I like being able to get immediate advances on my income before payday. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

I don't have any dislikes at this time. Review collected by and hosted on G2.com.

Response from Litz Simon of UKG Pro

We're thrilled to hear that UKG Pro has been a lifesaver for managing your finances and benefits at the credit union! Thank you for sharing your positive experience!

Randi P.
RP
Randi P.
Payroll and Benefits Specialist
Mid-Market (51-1000 emp.)
"Easy to Navigate with a Clear, Well-Laid-Out Interface"
4.5/5
What do you like best about UKG Pro?

easy to navigate, things are laid out clearly. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

a lot of sections - i wonder if things could be combined onto one screen? Review collected by and hosted on G2.com.

Response from Litz Simon of UKG Pro

We're glad to hear that you find UKG Pro easy to navigate with a clear interface. Thank you for your feedback!

Oscar V.
OV
Oscar V.
Manager
Small-Business (50 or fewer emp.)
"Great Workforce Management, Especially the Timecards Feature"
5/5
What do you like best about UKG Pro?

Workforce management is great, especially the timecards feature. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

It’s hard to modify timecards in the app, and it’s not difficult to do the same on the website. Review collected by and hosted on G2.com.

Response from Litz Simon of UKG Pro

Thank you for leaving a review on UKG Pro!

VP
Victoria P.
Business Affairs Manager
Mid-Market (51-1000 emp.)
"Slow, Outdated Experience With Frequent Password Resets"
1.5/5
What do you like best about UKG Pro?

It was helpful to have everything in one place, and I appreciated being able to view my company information easily. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

It was really slow and felt outdated. I also had to reset my password almost every time I tried to log in, which got frustrating. Review collected by and hosted on G2.com.

Response from Litz Simon of UKG Pro

Hi Victoria,

We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. Please reach out to us at feedback@ukg.com to determine how we can provide a solution.