I love UKG Pro for its fully automated, real-time U.S. payroll and tax compliance, which is our platform's crown jewel and the non-negotiable feature for us. The U.S. payroll module is purpose-built for compliance and runs on real-time tax law updates, automatically adjusting to changes like state minimum wage hikes and new tax brackets without any manual intervention from our team. It covers every aspect of U.S. payroll, including tax calculations, 401k and benefit deductions, direct deposit, garnishment and levy processing, and year-end reporting like W-2s and 1099s. UKG Pro’s ability to provide real-time U.S. tax and regulatory updates effectively eliminates compliance risk, which is our number one priority. This feature saves us from fines and significantly reduces manual tasks for our team. Review collected by and hosted on G2.com.

Integration with Global/APAC tools is limited—creates silos between UKG Pro and our APAC tech stack. The initial setup was structured for U.S.-centric workflows but became significantly more complex and time-intensive for our APAC hubs, reflecting its U.S.-first design and underdeveloped global/APAC localization. Scaling the platform to our distributed APAC-USA team introduced manual workarounds, custom configuration, and third-party tool sync that added weeks to the deployment. Review collected by and hosted on G2.com.

It is a web based product so it can be easily access anywhere with a smart phone. The mobile app is extremely useful for our employees. It's functionality is very logical and easy to teach to new users. Cognos reporting is also incredibly helpfulm and it's versatility helps us meet our needs as they change over time. The responsiveness of the Customer Success Team has also improved their response time in the last year. Review collected by and hosted on G2.com.

The Customer Success Site can still be frustrating to use. The categories and options presented when completing a support case are not as varied as in the past, making it difficult in some cases to "correctly" submit a case for assistance, and the AI/predictive text features get in the way when composing the description portion of a case. It would be more helpful to allow a user to finish typing and then allow the AI to offer assistance with refinement of the wording. When I am already dealing with a problem, dealing with a system that is acting like an over stimulated puppy just adds unnecessary stress to the situation. Review collected by and hosted on G2.com.

I truly appreciate how UKG Pro serves all aspects of HRIS for my company, including onboarding, document management, payroll, and benefits. The built-in standard reports are particularly valuable, streamlining the creation of reports necessary for auditing, ad hoc scenarios, and comprehensive data management. I find the software to be very aesthetically pleasing and easy to use, which enhances my experience significantly. Moreover, I highly value the customizable reporting feature in UKG Pro. Though it might require some time to master building reports from scratch, the potential to create limitless reports that offer valuable insights to my organization’s leaders is unparalleled. Overall, UKG Pro stands out as an exceptional tool in my professional toolkit. Review collected by and hosted on G2.com.

One area that could be improved in UKG Pro is the navigation process when dealing with new hires. Specifically, the challenge lies in not being able to easily jump back to a desired menu item. For example, if I need to make an edit to personal information while on step 8 of the new hire processing, I prefer the convenience of clicking directly on 'Personal Information' from the left menu panel, rather than having to click the back button multiple times to reach the desired section. Review collected by and hosted on G2.com.

The software is easy to use, with straightforward navigation and setup. Since it is designed specifically for payroll, all the necessary features are available in a clear and simple format. I also want to add that the customer support is great, always available and ready whether it is on a ticket case through the Community or a phone call through the Rapid Response number. Review collected by and hosted on G2.com.

One aspect I really dislike about Pro is that the "work from home" flag on the employee record seems to have no effect. When someone is working remotely, this setting doesn't do anything. Before switching to Pro, we used Oracle, and in that system, if the "work from home" flag was set to "Yes," the software would automatically use the employee's home address for tax calculations. Review collected by and hosted on G2.com.

UKG Pro is my favorite all in one HRIS software. It's easy to navigate and learn for front end users, and as a System Administrator, I found it easy to pick up and learn. On the Pro side, Business Rules and other settings are easy to access and learn. It is easy to build skills by expanding knowledge into learning Platform Configuration. My favorite thing about UKG Pro is Business Intelligence aka People Analytics. The ability to customize reports and build robust calculations to fit business needs makes the tool incredibly valuable. I also really appreciate the UKG Community. The way users and UKG's experts interact in that space make it an incredibly powerful learning tool in addition to the UKG University. Review collected by and hosted on G2.com.

There have been some challenges in the past on the tax side of UKG; however, it appears that has been resolved. WFM Timekeeping is also a complex system from the configuration standpoint and there is a bit steeper of a learning curve for that system. Review collected by and hosted on G2.com.

interface is user friendly. its shows past check stubs and tax information nicely. Review collected by and hosted on G2.com.

App is difficult to use. needing to switch between UKG Pro for pay information and UKG WFM for vacation time information. 1 centralized interface would be better Review collected by and hosted on G2.com.

I find the punch in/punch out system well structured compared to other apps, making it very easy to clock in right off of our phones instead of using a manual system. This feature also effectively keeps track of timing, which is really helpful. I also like that UKG Pro offers many different available features. Review collected by and hosted on G2.com.

It's a little slow at times while it loads. If you're about to be late, you don't want it to go slow. Perhaps improved efficiency? Review collected by and hosted on G2.com.

The end user experience. Easy to use and ability to have tutorials to support systems access and capabilities. Review collected by and hosted on G2.com.

From a tech standpoint, for the company, the wait time to configure a process. Sometimes, reaching out takes a while to get the info needed to move the process along. Review collected by and hosted on G2.com.

The automation for our payroll system has been a game changer Review collected by and hosted on G2.com.

You can't mold it to fit exactly what you need for your company if it operates a little bit differently Review collected by and hosted on G2.com.

UKG Pro makes my job easier because everything I need—pay, schedules, time off, and updates—is in one place, so I don’t have to chase down information. Review collected by and hosted on G2.com.

I find UKG Pro a bit frustrating when pages load slowly or when certain features feel buried in the interface, because it slows me down when I’m just trying to check something quickly between tasks. Review collected by and hosted on G2.com.