Brian S.
BS
Brian S.
sales
Enterprise (> 1000 emp.)
"Easy Clock In/Out That Just Works"
4/5
What do you like best about UKG Pro?

it is easy to clock in and out. does what is necessary Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

I have not found any difficulties with it as of yet Review collected by and hosted on G2.com.

Response from Litz Simon of UKG Pro

Thank you for the positive feedback on UKG Pro!

Verified User in Biotechnology
AB
Verified User in Biotechnology
Enterprise (> 1000 emp.)
"Comprehensive HR Suite, But Slow Performance and Inconsistent Support"
3/5
What do you like best about UKG Pro?

Seasoned comprehensive system that contains a lot of additional modules that give a 360 degree lifecycle around employees. Support is fairly easy to reach but getting a consistent or accurate answer is entirely a different experience Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

UKG represents a combination of Ultipro and Kronos and it shows. The systems are not well meshed and often system is slow and unresponsive and data is inconsistent. Support is not helpful when troubleshooting these issues. The reporting system is antiquated and horrendously slow Review collected by and hosted on G2.com.

Response from Litz Simon of UKG Pro

Hi! We appreciate your feedback and apologize for the issues you've experienced with our system and support. We are constantly working to improve performance and consistency, and we value your input in this process.

CG
Chris G.
"User-Friendly Payroll Solution with Stellar Support"
5/5
What do you like best about UKG Pro?

I find UKG Pro very user-friendly, which makes handling payroll for our 800 employees much simpler. Whenever I have questions, the availability of multiple support options like a direct line and service requests is incredibly helpful. Additionally, I appreciate how UKG Pro has recently enhanced the PTO module. This update assists managers in easily approving PTO requests, as they can see pending requests directly on the timesheet, streamlining the approval process. I also value how UKG Pro solves our tax issues and allows us to configure any reports we need by simply submitting a case. The initial setup of the system was also remarkably easy, with on-site assistance available to guide us through the process. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

We do not have issues with UKG Review collected by and hosted on G2.com.

Response from Litz Simon of UKG Pro

Hi Chris, thank you for taking the time to leave a review. We appreciate your feedback!

Elman M.
EM
Elman M.
Team Lead
Outsourcing/Offshoring
Mid-Market (51-1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Easy Time Tracking and Integration, But Editing Timecards Needs Improvement"
3.5/5
What do you like best about UKG Pro?

Time tracking is easy, to see your team information is great, easy to implement, easy to integrate also, customer support is alright, not great but not terrible. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

To edit the timecards is extremely difficult, since there is not auto-save, and a minimal error deletes all your information, it is extremely slow to load, to read PTO information is very frustrating since it is not always accurate. And recently I have been seeing randoms ads whenever I log in. Review collected by and hosted on G2.com.

Response from Litz Simon of UKG Pro

Hi Elman,

Thank you for taking the time to leave a review. We're glad to hear that you find our time tracking and team information features helpful.

AB
Amanda B.
Sales Admin
Enterprise (> 1000 emp.)
"Straightforward and Easy to Use"
4/5
What do you like best about UKG Pro?

UKG is straight forward and easy to use. It is uncomplicated in regards to navigation. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

sometimes the opening of a separate window in inconvenient. Review collected by and hosted on G2.com.

Response from Litz Simon of UKG Pro

We're glad to hear that you find UKG Pro straightforward and easy to use!

Verified User in Cosmetics
GC
Verified User in Cosmetics
Enterprise (> 1000 emp.)
Guest users or non-business users of the software, not included in G2 scores.
"User-Friendly, Straightforward, and Easy to Implement"
4.5/5
What do you like best about UKG Pro?

User-friendly and straightforward to use. It’s easy to implement, and adding new services is simple as well. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

Honestly the only thing that really comes to mind is the invoicing. We are having a lot of issues on that end. Review collected by and hosted on G2.com.

Response from Litz Simon of UKG Pro

Thank you for leaving a review!

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
"Easy to Learn and Use for New Employees"
5/5
What do you like best about UKG Pro?

It is very easy to use, learn and pick up for new employees. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

There are often limitations that we have to build workarounds for. Review collected by and hosted on G2.com.

Response from Litz Simon of UKG Pro

We're glad to hear that UKG Pro has been easy for your new employees to learn and use!

Sara O.
SO
Sara O.
Admin Aide
Enterprise (> 1000 emp.)
"Timekeeping Made Easy, But Time Code Editing Needs Improvement"
2.5/5
What do you like best about UKG Pro?

It's helpful to have a desktop and app version for timekeeping. Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

There should be an easier way to fill out time codes. The system saves previously used codes, but there's no way to choose a previously used code and alter it. So if you just need to change one aspect, it would be way faster to use a previous code but that's not possible. Review collected by and hosted on G2.com.

Jan M.
JM
Jan M.
Director of Human Resources
Mid-Market (51-1000 emp.)
"Complexity and Integration Woes"
0.5/5
What do you like best about UKG Pro?

I do not care for UKG Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

I find UKG Pro difficult to use and it actually creates more problems. Data entry and payroll processing are overall problematic. Customer service isn't great, and integrations don't work as well. It doesn't integrate well with any other software, so I don't use it with other tools. Review collected by and hosted on G2.com.

Response from Litz Simon of UKG Pro

Hi Jan, we appreciate you taking the time to provide us your feedback and are sorry to hear that UKG is not meeting your expectations.

We take customer feedback seriously and would like to gather additional information regarding your dissatisfaction. Please contact us at feedback@ukg.com. Thank you!

AK
Anar K.
Senior Business Analyst
Enterprise (> 1000 emp.)
"Easy-to-Use UI and Simple Dataview Writing"
4.5/5
What do you like best about UKG Pro?

The ease of using the UI and I also found that writing dataviews are easy to write Review collected by and hosted on G2.com.

What do you dislike about UKG Pro?

The system is unable to do Rotation based scheduling Review collected by and hosted on G2.com.

Response from Litz Simon of UKG Pro

Thank you for sharing your experience with UKG Pro!